Nemax Royal Hotel, Africa Our occupancy increased by 30% in a month’s time with Hotelogix (A case study of Nemax Royal Hotel, Tanzania) A Quick Look: The hotel was running its operations manually, faced low occupancy issues and loss of revenues since the day-to-day finances could not be tracked properly. The staff had no system in place to record the guests’ data as well. The switch to Hotelogix Cloud PMS helped the hotel solve these challenges which led to a 30% rise in occupancy in just a month’s time. About the hotel: Located just 5 kilometers from the city center, Nemax Royal Hotel comprises of 38 well-appointed royal guest rooms that include standard, deluxe and executive rooms. No system for managing the hotel affected the bottom-line Since the hotel was not using any property management system prior to Hotelogix, everything was handled manually. The hotel’s pain points included loss of revenues and low room sales. Moreover, the hotel wasn’t able to collate and maintain their guests’ data. This caused a lot of confusion as the staff could not differentiate between the first timers and regular guests. Hotelogix Cloud PMS is incomparable The general manager of Nemax Royal Hotel, Mr. Alfred Ndolo had used Hotelogix earlier at a hotel. He had also used two legacy systems previously, and was of the view that local PMSs being custom made would always lack features but a cloud system would offer a complete solution. Ndolo says, “Having worked with Hotelogix PMS before among many others I couldn’t think of anything better than Hotelogix, its incomparable. I didn’t even bother considering any other system.” 30% rise in occupancy, reduced dependency on staff and efficient reporting By using Hotelogix, the hotel saw quick results: Implementation of the PMS helped the hotel witness 50% plus occupancy from barely 20% occupancy in the past in just a month’s time. Previously, with a large number of staff, the hotel was facing low occupancy and day-to-day management issues. Now, with automated operations, the hotel is able to achieve higher results with lesser resources. The POS supports many outlets like the hotel’s restaurant, laundry, health club and bar. The PMS has given the hotel better control of all the crucial operations like point of sales, housekeeping, travel agents, corporate booking console, online payments, reporting and revenue management. The hotel is able to track their revenues easily. The regular guests are not asked for their details over and over again as the system maintains the guest history. The general manager does not have to worry about being at the desk as the PMS allows remote access. Mr. Ndolo believes that Hotelogix’s 24/7 support system has a prompt turnaround time. Overall, he is very happy with Hotelogix’s service and strongly feels that the independent hoteliers should adopt Hotelogix cloud PMS to experience the benefits. “Remember the last time your property experienced something extra? With Hotelogix you shall experience the edge in your business. Enjoy total property management with affordable sign-up plans.” – Mr. Alfred Ndolo, General Manager, Nemax Royal Hotel, Tanzania
Hotelogix Hotel PMS for Southcliff Hotel, UK Hotelogix PMS saves us up to 6 man hours per day! (A case study of Southcliff Hotel, UK) A Quick Look: The hotel made a smooth transition to Hotelogix cloud PMS from a popular legacy system. Earlier, the hotel was facing issues like rate parity, overbookings, slow check-ins and loss of revenues. On the recommendation of other hotels, Southcliff decided to adapt cloud PMS technology and after using Hotelogix, they have experienced multiple business benefits. About Southcliff Hotel Overlooking the English Channel, The Southcliff Hotel is located in Kent, UK. It has 68 en-suite rooms that offer idyllic panoramic views. The hotel provides free Wi-Fi, a stylish bar and banqueting options. Slow reservation process, rate parity and other issues led to revenue loss The Front Desk staff used to struggle with the check-ins and check-outs, especially during the peak season. Since the hotel operated only on one work station, guests had to queue up as the staff tried to locate the booking. “Putting reservations onto the system was also cumbersome, as you had to complete the booking and save, otherwise you lost all data if you had to stop and check in guests. You couldn’t have multiple screens open at same time,” says Ian Jackson, General Manager, Southcliff Hotel. The hotel faced instances of multiple bookings for the same guest. The slow reporting tool made them lose 2-3 rooms per night on busy weekends. Online channel updates were managed manually and web agents constantly informed the hotel that they did not have rate parity across all websites, which caused a lot of confusion. Ian says, “We used 5 web agents, with 6 room types and rates changing 3-4 times a day, so it was a very, very slow process. We did end up with a few overbooks and cancellation policy was non-existent.” Hotelogix had more features than I expected at such a low monthly fee Ian Jackson wanted to move away from property-based PMS as the main objective was to access the system from anywhere. His co-hoteliers also suggested that he try a cloud PMS. The first thing that attracted Ian to Hotelogix was the pricing which was quite low compared to the other PMS providers he evaluated. After taking the 15 days trial, Ian was convinced that Hotelogix fit both his budget and operational needs. “Hotelogix’s system is by far the cheapest system I have found that matches the functionality of major branded PMS. From a reporting tool to setting individual rates per VIP customer, Hotelogix has covered the main areas a small hotel requires to boost their online traffic and revenue.” The support given by Hotelogix’s team was another deciding factor, “No matter how many emails I sent with list upon list of questions, I was answered within two to three hours by the Support team.” Hotelogix saves us up to 6 man hours per day! Ever since the shift to Hotelogix, Southcliff Hotel has experienced many benefits: Book-outs have reduced drastically. Cost-wise, the hotel has saved about 6 man hours per day as all bookings auto populate. Ability to manage their room distribution efficiently as the hotel can see the statistics of each booking, the lead time of the booker and the monetary value. There are no incorrect bookings because of the 2-way interface. There are unlimited users with no fees for addition of any user. The POS integration has helped increase the revenues. “Our restaurant hardly upsold beverages, and when they did, someone would forget to charge to guest’s account. Now with a tablet, the team can access room number, board, and charge accordingly.” The MailChimp integration has given the hotel the advantage of sending mails to the guests pertaining to their profiles. The staff now spend more time dealing with customers face-to-face. “Now I can even use my smart phone to express check in clients if my two workstations are busy, giving a more personal and speedy service. If I’m away from the hotel, I can assist any staff queries from wherever I am, saving myself time and money.” Mr. Ian Jackson, General Manager, Southcliff Hotel, UK Note: Hotelogix is now offering a Free Forever PMS plan. View details.
Fountain Inn, USA Fountain Inn, USA, sees 40% increase in revenue with Hotelogix Cloud PMS “Hotelogix is the best business decision I have ever made. I would not have been able to handle the Inn without Hotelogix by my side. I have been with them from early on and I plan on continuing with Hotelogix for my other projects as well, as they come along. The value that they have added to my business is incredible, just incredible! They are committed to my success!” – Dee Ping, Owner Fountain Inn, Ohio, USA About Fountain Inn Situated in an ideal location in Van Wert, Fountain Inn is a popular accommodation option among business and leisure travelers alike. Several of the city’s top tourist attractions are at a walkable distance from the family run inn. It is a quaint hotel that offers free Wi-fi, free parking, a heated pool, air conditioning and a whole array of recreational activities for guests to make the most of. This 27-room property is located less than a minute away from the Cachoeira do Bom Jesus Beach, offering complete accommodation with garden views, with free Wi-Fi and free parking. Canasvieiras Beach is 5 km from La Alhambra. Florianópolis’ city center is 25 km from the property. Scenario and Challenges Initially, Fountain Inn carried out their hotel’s day-to-day operations manually. It was restrictive and even the simplest of tasks consumed a lot of time. Once their hotel business started to grow, they had to juggle between manually checking guests in and out, handling the reservations, the housekeeping, the POSs, and everything else! This eventually proved to be a huge challenge for them on multiple fronts, such as They couldn’t connect to a Channel Manager Online distribution was therefore not possible Operational efficiency was severely affected and hindered They had to be at the property 27/4 to monitor everything They could barely spare any time to focus on guest-centricity Solution Having realized that they needed the help of a system, Dee began thoroughly researching the market for the best solution available. After testing ten other PMS options, she decided on Hotelogix because it offered them everything that they were looking for in a Property Management System. This is how Hotelogix addressed all their needs and was the chosen solution: They could now integrate with a Channel Manager Real-time updates of rate and inventory was a success Web Booking Engine Integration Automation of operations drastically improved their efficiency They now had remote access to all the key hotel-related data They had more time on their hand to cater to guests better Unlimited POS outlets Management Dashboard where they could view all crucial data at a glance Speaking about how Hotelogix has helped them resolve all their challenges, Dee says,”No more paperwork! My Inn is located far from where I am located and now, I can manage the Inn remotely. Within seconds, I can make price updates, see how the rooms are renting and this helps me to a great extent to stay on top of my business. I know I made the right choice with Hotelogix!” Results The ease of implementation and the user-friendliness of the Hotelogix cloud PMS came as a huge plus for Fountain Inn and they believe the system to be great value for money. They have been using Hotelogix since 2015 and they couldn’t be more impressed with how well their business is now streamlined. Here are some of the successes that Fountain Inn has witnessed since implementing Hotelogix: Over 40% increase in revenue Over 30% increase in bookings from OTAs 30% increase in direct bookings Zero Overbooking hassles Several Man-hours saved They are also proud of being associated with Hotelogix since the turnaround time for system-related issues is negligible, thanks to the customer service offered by Hotelogix. Speaking on how happy they are with the support provided, Dee adds, “I have my own Account manager who is available 24/7! They have an unbelievable energy to be on top of everything and in my books they are the BEST! It was the customer service that won me over from my first ever interaction with them and this is why I stay with Hotelogix.”
Villa Maroc, Morocco Hotelogix Helped Us Increase Our Bookings by 55% within a few Months (A case study of Villa Maroc, Morocco) A Quick Look: Villa Maroc has been using Hotelogix’s Channel Manager, Facebook booking engine and GDS integrations which helped the hotel increase their bookings by 55%. The TripConnect integration by Hotelogix has helped them scale up their reviews to 364, thus making them stand on the 17th position on TripAdvisor. Villa Maroc was using a legacy system prior to Hotelogix which was incapable of integrating with the Channel Manager which slowed their booking process. The staff was often found making errors in invoicing hence the owner started looking for an alternative. The transition to Hotelogix was smooth and proved beneficial. About Villa Maroc : The First Riad in Morocco Situated in Essaouira, the Villa is the first quintessential Riad (traditional Moroccan house/palace converted into a hotel) in the medina of Essaouira. Villa Maroc consists of 24 rooms which redefines luxury as the resort is a lavish combination of Thai beach side living and furnishings from North Africa. The Challenges: Villa Maroc was using a local legacy PMS which was constrained by technology, lacked integrated channel management and other mediums to sell rooms online. Apart from this, the owner often found the staff making errors in invoicing which resulted in a lot of slip-ups. The owner, Abderrahim Ezzaher, was quite upset with the results, “Since I was using a legacy system, there were limitations and errors that proved to be costly for our business, not to mention the huge investments made. It did not give us great ROI.” The Selection Process – A Leap to Cloud Computing Abderrahim’s peer and a very old user of Hotelogix, Mr. Grégoire Aubron, owner of Jardin Des Douars, suggested him to move out of legacy and invest in a cloud based PMS. When Abderrahim took a trial of Hotelogix PMS, he found the system to be user-friendly and highly affordable. He immediately opted for Hotelogix and since then there has been no looking back. Hotelogix came with a powerful PMS and a centralized Distribution System which helped him not only streamline the operations but also build a stronger market presence. He eventually opted for Hotelogix’s PMS in French language and was assisted by the local support team Forleaders to set the system up in no time. “There are not many comprehensive Cloud PMSs that are available in French. I appreciate Hotelogix offering its service in the language of our choice along with a local support team that we can reach out to anytime,” says Abderrahim. Results of Integrating with Hotelogix: Steep increase in bookings by 55% within a few months of integrating with Channel Manager, Facebook booking engine and GDS. The integration with TripConnect got the hotel to the 17th position out of 77 Riads on TripAdvisor with a whopping 364 reviews in a short period. Rate packaging became smoother with integrated POS. The number of errors considerably reduced, giving the staff more time to spend with guests. The hotel made huge savings and got quick returns as compared to the previously used legacy PMS. The owner is pleased with the results. He says, “I am so happy to see the results after opting for Hotelogix that I would readily recommend it to my peers so that they can also benefit from Hotelogix. The local support is incredible and I feel that Hotelogix is the ideal software for cottages, villas, boutique hotels and guest houses.” Mr. Abderrahim Ezzaher Owner, Villa Maroc, Morocco Hotelogix has recently on boarded 11 Riads who are using the PMS and Distribution System. One of the recent clients is Riad Noir D’Ivoire which is regarded as the best Riad in Marrakech. Note: Hotelogix is now offering a Free Forever PMS plan. View details.
Hotelogix Boosts Online Room Sales for The Peaberry Hotelogix Comprehensive PMS Helped Thailand-Based Hotel, The Peaberry In Selling More Room Online (A case study of The Peaberry, Thailand) A Quick Look: The hotel was manually managing their operations which proved to be very strenuous for the owner as he had to be available during odd hours for any urgent requirement. The owner of the Thailand-based hotel was looking for a hotel PMS that could be managed from anywhere and handle the hotel’s room inventories. Hotelogix proved to be highly beneficial as it was easy to use, could be accessed from anywhere and helped sell the room inventories online through the channel manager integration. The owner was so impressed with the system that he opted for Hotelogix’s distribution system within 3 months of using the PMS. About The Peaberry: Located around Chiang Mai’s moat, The Peaberry is a boutique hotel offering air-conditioned rooms designed in traditional Thai Lanna style. The 10-room hotel is ideally located in the heart of the old city, just footsteps away from the market square, central department store & shopping plaza. The Challenges: This three-year-old hotel in Thailand used a manual system to manage their hotel, which proved to be extremely stressful for the owner because he would be woken up at odd hours during the night by his staff and would have to rush over to the hotel. Another problem was that since the hotel had an extremely small inventory, he had to consistently juggle across numerous booking sites to release or block his hotel rooms so that he could spread his hotel’s inventory to as many sites as possible The Selection Process The owner of The Peaberry, Thailand was looking for a cloud-based hotel management software that would allow him to access the hotel operations from anywhere and at any time, whether he was at home or travelling. During his research, he zeroed on Hotelogix hotel management system because it was easy to use. Moreover, Hotelogix had a local representative in Thailand who was extremely supportive and always accessible. Since the hotel staff only read and wrote in English but were not comfortable speaking English, the local representative could clear the doubts in the local language which worked as a strong advantage. The owner was so impressed with Hotelogix’s hotel software that he opted for the distribution system within the first 3 months. He is happy that he can utilize his time efficiently. “I have complete control of my business, thanks to Hotelogix software. I can now log in from home and solve any problems that arise. I am able to handle the hotel operations via my smartphone, laptop or tablet in case I am travelling.” Main Benefits of Hotelogix: Apart from the property management software, the distribution system also proved to be a great boon. The channel manager integration helped the hotel’s inventories to be available across numerous booking sites in real time. This cut down on a lot of work as the owner didn’t have to manually struggle with the room inventories. The PMS and Distribution system allowed the hotel to be more efficient both in terms of time and resources.
Hotel Dylan, USA Our Boutique Hotel Experienced Incremental Revenue Benefits by using Hotelogix (A case study of Hotel Dylan, Woodstock, New York) A Quick Look: A newly launched boutique hotel, Hotel Dylan had its owner looking for a cloud based PMS as he required remote access. On researching, he came across one of his competitor’s website using the Hotelogix web booking engine and was impressed with the ease of booking. He was also quite taken with the fact that Hotelogix was a premium partner of TripConnect. Within a month of implementing TripConnect with Hotelogix PMS, Hotel Dylan’s bookings increased by 10%. About Hotel Dylan With the tagline – Peace. Love. Stay., Hotel Dylan embodies the artistic culture and spirit of Woodstock, New York. The boutique hotel features artfully designed rooms, a lawn and leisure amenities. The Challenges: Being a newly launched hotel, the owner, Paul Covello was starting to find it a tad difficult to communicate on operational issues with his General Manager who would be present in the hotel while he would be away. He decided to find a cloud PMS to solve this problem. Paul says, “A cloud based PMS was important for me as I needed to be able to access the system from anywhere and communicate with my General Manager regularly.” The Selection Process: Being an artistically designed hotel that paid great attention to details, the owner did not want to compromise on user-friendliness when it came to choosing a cloud PMS. During his research, he evaluated multiple systems but Hotelogix consistently came up as a clear and easy-to-use platform. Paul says, “I did not want just any other system that would have a front desk module but was specifically evaluating 5-6 systems on the basis of user-friendliness and a simplistic interface.” The owner also noticed that one of his competitors was using Hotelogix web booking engine – so, he tried making bookings all the way to the credit card payment on their website and was pretty impressed. While taking the free trial of Hotelogix PMS, he also found the support team to be quick in responding to queries, usually within a couple of hours. Why Hotelogix? Hotelogix PMS offered an easy-to-understand and crisp layout. Being a cloud PMS, it also solved the hotel’s problem of accessing data from anywhere. The owner was also of strong belief that TripAdvisor was a very big resource for anyone traveling and TripConnect was a discreet way to get the hotel’s web searches high without giving high OTA commissions. As he got to know that Hotelogix is a premium partner of TripConnect, he sealed his decision to go ahead with Hotelogix PMS. “The TripConnect integration was an important addition for my hotel as I believe that getting the customers to cross the finish line right then and there instead of making them go through multiple booking channels makes a lot of sense,” says Paul. Benefits of Hotelogix: Hotel Dylan has been using Hotelogix for a couple of months now and they have enjoyed significant gains – both measurable and incalculable. Their direct bookings have seen an upward trend with the integration of web booking engine and TripConnect. Paul states, “I have experienced incremental revenue benefits, with 10% increase in bookings within a month of implementing TripConnect with Hotelogix.” They find the exhaustive reports that the PMS generates to be extremely helpful as the owner accesses the reservation and financial reports every day to analyze the business. The most important benefit from them is the ability for the General Manager and the owner to access the system at the same time from any location.
The Carlton Hotel, UK Hotelogix PMS has freed up 60% of our staff time (A case study of The Carlton Hotel, UK) A Quick Look: The hotel was previously using an archaic management system where all details were updated manually by their managers. The new owner wanted a cloud based PMS and chose Hotelogix over many other options since the system was comprehensive and had the right price point. The system automated all operations, cutting down manual efforts by a significant percentage and saving their employees’ time. The owner found Hotelogix sales and support team to be extremely responsive, friendly and supportive. About Carlton Hotel The Carlton Hotel is a 69 room quaint hotel located just a few miles away from Dover. The rooms are well furnished and are perfect for both business and leisure travellers. The Challenges: The hotel was recently bought over by a new owner, Mr. Sarath Wickrama. The first thing he noticed was that the hotel was using “18th century” methods to run the hotel. All details regarding the hotel: check-ins, reservations, cancellations etc. were manually written by hand which led to multiple errors. His motive was to find the right cloud based PMS for the hotel. The Selection Process: Mr. Wickrama says, “I did an extensive research on various cloud based PMS available in the market, but I found Hotelogix to be the best; in terms of comprehensiveness, price and especially the friendly sales team.” The Carlton Hotel found that Hotelogix’s PMS was an absolute value for money, it was extremely thorough and ensured that all their requirements were met. The sales team of Hotelogix were also another reason to opt for Hotelogix as they found them to be extremely friendly. They found the sales team to be responsive, helpful and forthcoming. The support team was another added asset; since urgency was the need of the day, the PMS was up and running for the hotel within 3 days. Benefits of Hotelogix: The Carlton Hotel has been using Hotelogix’s PMS for the last 4 months and they feel that due to the system, their manpower has been extremely streamlined and in terms of time spent managing the hotel they have made a 60% savings. The PMS is very efficient and not at all time consuming, and in case there are any hurdles, the hotel is able to reach the support team 24/7, as Mr. Wickrama says “The support team is always available.” Mr. Wickrama is a person who travels extensively and one of the main reasons why he wanted Hotelogix’s cloud based PMS was because he can access the hotel from anywhere in the world, thus without physically being in the hotel he can manage it perfectly. He can also provide access to sensitive data of the hotel to his staff, with the PMS security feature, the hotel can ensure who can access the hotel from within or even from outside. “I feel Hotelogix is a very strong and comprehensive PMS, I have already started promoting the system to my friends and hoteliers.” Mr. Sarath Wickrama – Owner, The Carlton Hotel, UK
Humble Footprints Hotel/Hostel, Myanmar Hotelogix Helped Increase our Bookings by 30% in One Month (A case study of Humble Footprints Hotel/Hostel, Myanmar) A Quick Look: Humble Footprints was looking for a property management system that would help them manage Frontdesk, monitor bookings and rates. After evaluating multiple systems, the property finalized on Hotelogix as they were impressed with features like Guest Lookup, Housekeeping, Reports and Point of Sales. After integrating with Hotelogix’s Distribution System, they saw a significant increase of 30% in bookings and the staff saved about 2 hours of free time daily to attend to guests. About Humble Footprints Hotel/Hostel Humble Footprints Hotel and Hostel is a great choice for accommodation when visiting Yangon. The hotel and hostel are about 2 kms away from the city centre and about 25 minutes away from the airport. Aesthetically located, the property offers easy access to the city’s must-see destinations. The Challenges: Since Humble Footprints is a new property, they were dependent on the primitive pen paper methods and were finding it tough to manage their hotel operations manually. They were looking for a property management system that would help them automate operations. They evaluated multiple PMS providers before zeroing in on Hotelogix. The Selection Process: The main reason for choosing Hotelogix was that the system was easy to adapt and had user-friendly features like Booking Engine, 24/7 support, Housekeeping etc. The team was also pleased with the Point of Sales integration that Hotelogix provided. They were quite impressed with Hotelogix’s 24/7 live chat feature that solved all the queries within a few hours. Why Hotelogix? The hotel took a free trial of the property management software and found the system easy-to-adapt that could be used by every member of the staff. Hotelogix customer support team was loved by every member of the staff as the team was available to solve their queries regarding the system during their trial period. Jarvis says, “Hotelogix is the first PMS we used as ours is a new property. While I evaluated other systems, I found Hotelogix to be the best. It has easy-to-adapt features. ” Benefits of Hotelogix: When Humble Footprints adopted Hotelogix, they witnessed a drop in the rate of errors. Mr. Jarvis, General Manager of the property was overwhelmed with the Hotelogix Distribution System integration that helped him increase the hotel bookings. “I have seen a rise of 30% in bookings after integrating with Hotelogix Distribution System and my staff is able to save 2 hours per day to attend to guests. I find the Hotelogix live chat service useful as I can pose my queries any time and I always get a response within a few hours. The 24/7 support team is at my assistance any time of the day.” Jarvis Tay, General Manager, Humble Footprints Hotel and Hostel
Flip Flop Hostel, Taiwan With Hotelogix, our Hostel Enjoys 10% Savings Every Month (A case study of Flip Flop Hostel, Taiwan) A Quick Look: Flip Flop Hostel was looking for a PMS that would help customize as per its hostel’s needs which are very different from a hotel’s requirements. Also, they were previously using a PMS that did not allow integration with SiteMinder. After considering multiple systems, they found Hotelogix’s solution to be perfect as it allowed them bed-based management, offered SiteMinder channel manager and helped save 10% on OTA commissions every month using the web booking engine. About Flip Flop Hostel Flip Flop Hostel is located only 5 minutes away from the heart of Taipei, the Taipei Main Station. The hostel has won the ‘Best Hostel in Taiwan 2013’ award by hostelworld.com. The Challenges: Flip Flop, being a hostel, wanted a bed-based management system instead of a room-based one that many property management systems offered. They found Hotelogix’s solution for hostels to be perfect as it allowed them to customize the Front desk and all operations according to a hostel’s needs and let them manage as per beds. Also, they were previously using a property management system which did not allow integration with SiteMinder for their channel management. This led to limitations in marketing their online room inventory. Hotelogix, being the first premium cloud based PMS to have gone live with SiteMinder became the natural choice for Flip Flop Hostel. The hostel also has limited staff members, i.e. 3 people, so they required a PMS which would be easy to use and manage, with zero or minimal training period. The Selection Process: Mr. Dabin Wu, Co-Founder of Flip Flop Hostel considered multiple systems before zeroing in on Hotelogix. The main reason for choosing Hotelogix was the 24/7 support provided along with the user-friendliness of the interface, which was better than the others. The hostel was also in the process of developing a travel desk and café and was pleased with the Point of Sale integration that Hotelogix PMS provided. Dabin says,“Our old PMS had limited functions and was unable to integrate with channel manager, so we were seeking a new solution to meet our requirements. Hotelogix was one of the systems we shortlisted and it turned out to be beyond our expectations because of its reasonable fare, 24/7 live support, user-friendly interface, integration with channel manager, fully customized settings and web booking engine.” Why Hotelogix? Hotelogix offered an extremely easy-to-use interface that could be adapted by the staff with minimal training. It also provided 24/7 support and live chat to solve any queries. With a host of features to improve the hostel’s daily operations and maximize online room inventory, it became the PMS of choice for Flip Flop Hostel. “The various reports generated by Hotelogix PMS are way better than other PMS providers which helps us a lot in analyzing and enhancing our operations. Just give it a try, you’ll know how Hotelogix can help you save time and boost your business,” elaborates Dabin. Main Benefits of Hotelogix: Flip Flop Hostel found Hotelogix to be the perfect combination of high quality, reasonable price and simplicity of use. When their staff was using the older system, there was a lot of time wasted as manual efforts were required. After implementing Hotelogix, it has freed up staff time by 1-2 hours per member per day, which is better utilized to improve guest experience. The housekeeping module and night audit feature of the PMS have also helped the hostel reduce efforts and errors. “We have just recently shifted to Hotelogix and are sure that with this change we shall expect a higher number of bookings, and savings of nearly 8 to 10% every month due to Hotelogix’s direct web booking engine.” Dabin Wu, Co-Founder, Flip Flop Hostel
Regency Grand Suites, The Philippines Regency Grand Suites, Philippines Turns To Hotelogix Property Management System To Eliminate Manual Processes And Streamline The Operations A Quick Look: Regency Grand Suites faced multiple problems as they were manually handling their operations which consumed a lot of time and the staff found it difficult to cater to the guests’. On adopting Hotelogix cloud PMS, the Philippines-based hotel witnessed an increase in the sales turnover, saved a lot of money on the IT infrastructure and reduced dependencies on staff. About Regency Grand Suites Regency Grand Suites is situated in Manila, Philippines and it serves as a home right at the heart of Manila’s vibrant lifestyle capital. The hotel offers satisfyingly designed and affordable rooms, well-appointed amenities, accessibility to leisure spots and transport hubs; all tailored to heighten comfort and convenience. The Challenges: Regency Grand Suites, being a new hotel faced multiple problems in handling their operations. In spite of using various freeware software, they had to deploy extra human resources that resulted in high risk of errors. The hotel had a different platform for housekeeping management, had to manage the OTAs separately and had a lot of manual processes daily that were time consuming and getting difficult for the staff to handle. The hotel staff couldn’t spend enough time with their guests due to this and they were going through a rough phase as they could not handle their operations well. “We had been using a Freeware legacy PMS before deciding on Hotelogix. We wanted to move on to a cloud based, simple and agile solution with round the clock support system. The PMS would have to help us get easy access to our business data anytime, from anywhere, and save on our IT infrastructure costs.” The Selection Process: The owner, Amin Jamal, was clear about what he was looking for in a new PMS- a user-friendly interface to streamline their operations, one platform to manage OTAs, housekeeping etc., cutting down dependencies on people and freeing the staff of manual processes. After taking a trial, they found Hotelogix to be the best fit. Why Hotelogix? Hotelogix has a good presence in the Philippines market and the local implementation partner, Enable Hospitality Inc., which had previously introduced hotels like Hotel Centro and Azalea Residences to Hotelogix, are successful examples of properties that have been using Hotelogix’s PMS services and have greatly benefited from them. Regency Suites witnessed the presence of Hotelogix in the Philippines market and the local implementation partner also recommended Hotelogix’s services to the hotel. Regency Suites, Philippines considered multiple PMS service providers before finalizing on Hotelogix cloud-based property management system because of its simplicity of use and list of features offered, Mr. Jamal says, “Real-time unified distribution system was important for us to increase bookings. We were looking for an integration with SiteMinder channel manager and powerful interface of GDS [which covers services from Galileo, Worldspan, Sabre and Amadeus]. In this context we found only Hotelogix to be perfect.” The owner felt that Hotelogix cloud-based PMS increased the sales turn over to his hotel business, successfully reduced dependencies on manual work and saved him a fortune on the IT infrastructure. He is now confident that Hotelogix will give their business a quick ROI and boost their occupancy levels. He is also impressed with Hotelogix cloud-based PMS that allows him to work from anywhere and access housekeeping, OTAs, booking engine, POS terminals etc.; all at the same time and on one platform. Main Benefits of Hotelogix: The hotel also experienced benefits like: Channel Manager helped the hotel in managing online room inventory and increase in online bookings. Payment Gateway gave them the flexibility to work with payment gateways of their choice. Housekeeping worked in complete sync with the FrontDesk providing them with quick maintenance tools and daily task list. POS terminals helped them keep things organized and increased the sales. GDS Service is helping them get better connectivity to offline and online travel agents, with which they aim to increase their hotel’s presence globally. Hotelogix Support Regency Suites’s owner was very impressed with Hotelogix’s team of professionals who were available online 24/7. Amin Jamal found the team to be competent and very supportive. He also appreciates the fact that Hotelogix works with their customers closely and positively listens to their feedback and suggestions. ”We screened Hotelogix with a very long list of options available on a cloud-based property management system in the market and found Hotelogix PMS with Unified Distribution bundle to be just the best and most optimal solution that we were looking for : and they offered us a very great price as well! Also Hotelogix PMS has a great good will in the Philippines which drove me mostly to go with them,” states Mr. Amin Jamal.”