Getting Started Accessibility Pricing Frontdesk Operations Hotelogix Distribution Web Booking Engine Night Audit Safety and Security System Requirement Browser Compatibility Language Availability Migrating to Hotelogix Hotelogix PMS setup

First, take the free trial for 15 days and get to know Hotelogix. No set-up fees, no software cost, no training cost, no technical support cost. Call or e-mail us and one of our representatives will set you up and have you ready to go. You can also get started by taking a free demo. It will help you to understand the key features of Hotelogix and answer any questions you might have.

While Hotelogix is simple to use system, and moreover self-learn, we do offer the jumpstart that one may look forward to through personalized training and assistance.We can offer custom training programs that can fit your requirement @US $350 per day and this training is provided online with audio and video. We can also organize training at your hotel which is charged at US$ 500 per day and hotel has to bear the travel and accommodation charges.Travel (currently available only from India) is charged additionally for the trainer, and lodging/boarding is borne by you.The language of communication currently is English only.

No! Support is included in the monthly subscription plan. For further details, visit the Pricing Plans section.

Hotelogix is an amazingly intuitive system to work with. A close associate says “If you know what you want to do, then you don’t need to think how to do it in Hotelogix.” Hotelogix is really simple to self learn. We have several how to videos, each of around a minute length to get one started on the Frontdesk. You can view the currently available videos here http://www.hotelogix.com/take-a-tour.php Further on, there is a ready online support that works round the clock and assists the Hotel staff in the midst of any task. Clicking on the ‘Live Help’ brings up trained associate already on the same page knowing where you are, and saving you the time and trouble to explain. The expert staff assists you in real-time and takes you through the task just short of actually doing it for you. “Meanwhile more videos are getting added for the ‘Administrator Console’ to help you manage configurations and for other operational controls.”

ReportsA number of interactive reports are available under the Reports Tab of Hotelogix. This includes the reports on Sales, Daily Receivables/Revenues, Source of Business, Night Audit, Cashiering etc; We have not done a very good job of Grouping them yet, but this will soon be in place.Subsequently, a report generator wizard that is scheduled to go live in the last quarter of 2013 will let the Hotel Properties to custom generate their reports easily.Also, Hotelogix supports Multi-property operations, but consolidated multi-property reports are yet to go Live.

We will be able to clean up the test data and help you start afresh.Alternatively, if you choose to create a fresh company, we can let you do that as well. Only one of them would remain active.

Our Pricing is very standard and varies with the number of rooms a property has. Please use our Pricing calculator to see what pricing applies to your size of property. http://www.hotelogix.com/pricing-pms.php The pricing of Hotelogix is extremely competitive and aims at providing you with a CAPEX Free cost model. There is nothing to purchase upfront, and you are not bound by any long term contracts or commitments.

Hotelogix helps you gain access to the guest management system from anywhere – your living room, office, or even on the road. All you need is an Internet connection and your login and password details.

We want our customers to be satisfied with our product. To accomplish this, we offer a 15-day free trial of our PMS so that you can use the system before you sign up. As we have a ‘try before you buy’ approach, we do not offer a refund for our product.

Basic setup services are included in all the plans. For any customized training or setup requirements, additional charges will apply on a case-to-case basis.

To upgrade from the Free Trial to Paid plan, choose the plan as per your requirement, click on the ‘Buy’ button and complete the payment. Alternatively, write to us at sales@hotelogix.com and we’ll assist you with the transition.

We accept payment by all popular cards like Visa, MasterCard, American Express and more.

It is a 30-day billing cycle. Your contract gets renewed every month and will continue unless we receive further notification from you. (This does not apply if you choose the yearly plan).

The pricing of Hotelogix PMS will change based on the change in the number of rooms. So, your monthly subscription will increase or decrease accordingly and this will reflect in your next billing cycle.

Yes, there is option for printing all arrivals registration cards and departure folios during Night Audit. Yes, Hotelogix lets you split the folios in multiple ways, route transactions on folios dynamically for both, the Single and Group Reservations. You will find this in the Payments section of the Reservation.

Yes, in Hotelogix, you never need to enter information twice. Be it a Guest or even your partners, Travel Agents, Corporate Customers.Just type the first three letters of the Guest first name, or last name, or their phone number, or city, or Guest ID, and the system immediately gets to work and pulls out the matches to select from your past records. It similarly works for your Travel Agents and Corporate customer profiles that you work with.

Hotelogix supports all popular payment gateways. Integrating with a payment gateway requires you to apply for one through your bank. We can make recommendations for the popular ones that are available (like Authorize.net, Worldpay, Paypal, Verisign, Protex, Googlecheckout, Quickpay, MyvirtualMerchant, Moneris, CCavenue, ICICI Payseal, HDFC & Citibank etc.), but more importantly your own bank that needs to support it. Once you select your credit card processor through your bank, we can set it up with a one-time fee @ US $500.

Hotelogix allows access to multiple properties from the same login id and password from Super Admin Console. This ensures fast access and it’s also easy to switch between multiple properties.

Unlimited number of POS can be created on Hotelogix, and they can all run as part of the Hotel Establishment – integrated to the PMS. The POS system in Hotelogix is touch screen enabled, and can easily let you manage your restaurants, bars, gift-shops, Spa and more. Hotelogix offers Activity based POS , wherein you can define time slabs and book nature based activities and capture each guest's profile and keep track of inventory and groups.

Table MapHotelogix offers table-map for your Restaurant/Bar POS, with the table layouts that can be updated from time to time. This is an extensive version which will graphically map tables along with their size, shape, capacity and the restaurant floor-area.

With Hotelogix, you will never need to enter information of a Guest twice.Yes, we can help you import your current guest profile data. It may not be possible to upload it directly but if you send us a small sample, we could surely work that out.

The GDS /IDS connectivity is available as an integrated offering with Hotelogix. This feature is now enjoyed by lot of our customers. We are connected to all popular GDSs and over 1200 Reservation sites along with close to 600000 Travel Agents worldwide. “Hotelogix Architecture is designed to seamlessly integrate Reservations, Frontdesk, Housekeeping, Spa, POS's, and even your website, Room Inventory Distributions through the GDS/IDS, your Marketing Offices (multi-location) & the Travel Agents you work with, on a unified platform.”

The integrated Web Booking Engine is an intrinsic part of the Hotelogix offering. Web Booking Engine lets you take confirmed bookings from your website while maintaining up-to-the minute availability & room status for your website visitors. The reservations from your website are confirmed and show up instantly on the Frontdesk Reservation table. The Guest receives a confirmation email and the same is copied to the Hotel. The reservation itself, shows up instantly on the PMS. Moreover, the web reservation lets you offer rooms only rates along with multiple rates and packages (selectively or all) and further also allows your web bookers to choose any specific services that you may provide and customize their stay.

Night Audit will close the current day's accounting, transactions & operations, and let you start the new day's accounting and operations. It is an important feature to streamline the work flow and for smooth operations of a Hotel Property. Following happen during Night Audit All reservation discrepancies get checked and get listed for user action. Example, current day's pending check-outs get listed for extension of stay, or for checking out. Folios get automatically generated (can be done manually as well) for Check-outs and No-Shows. All charges for the next day get posted and the allowances for the package inclusions are posted. All charges transferred to the room from different POS are posted on the Guest Statement of Accounts, or get consumed against the Allowances. Any extra charge posted on the Guest Account Statement due to human error gets rectified. Example, if Breakfast is charged, even though the room charge is breakfast inclusive, Night Audit corrects this by making a counter entry for the same. All discounts get applied, and this results in the package loss or package profit calculations. Housekeeping status gets changed to Dirty, Touch-up or Inspect, as per the room status being Occupied, Available or Checked out. This happens whichever way you have set it in the Admin console. The Cash Counters can be closed, and money can be withdrawn from them. Date rollover happens. In other words, the active date of working changes over to the next day while the current day's account get locked. The Night Audit process ends with the reports for the day (called Night Audit Reports), that summarize the transactions and the resulting collections for the day.

Your data is yours. You back it up. You store it. Anytime, anywhere. But your data is safer with us, and less likely to be abused or misused ever. We employ rigid, commercial industry standard server and network architecture which provides “5 nines” (99.999%) data-center security, uptime, redundancy and firewalls. We are further heading towards security compliances like adhering to PCI standards for the credit card info that you may want stored in the system, and also have security certification. Your data is thoroughly safeguarded from any external threats and moreover safe from getting lost with regular backups and mirrors in a protected server environment of our Host Partner Amazon’s EC2 Cloud in USA.

Nothing! Since Hotelogix is a hosted solution, your data is well protected. You can still access your data and stay online through any computer that has Internet connectivity.

Hotelogix uses the industry standard SSL encryption to transmit data. This ensures that your data is secure. This is the same technology used by banks and online trading companies. In addition, your data is saved on firewall-protected servers and backed up automatically. Hotelogix is a PCI Compliant System.

Even though on trial, the scheduled maintenance can get disruptive. We are listening to your comments, and consistently working to meet your expectations. These updates bring the new features for you to use, and we plan on doing them with virtually no disturbance to your work. The System Maintenance downtime has been organized to happen with minimal impact to your working. We are pleased to share the policies being put in place for the same: As a primary measure, the downtime for maintenance is being worked upon to get down to just over a minute. We are to achieve this by managing 2 parallel servers and pulling out just one of them at a time. The maintenance activity will be less frequent from its current drill of 'once a week anytime' to 'once in 15 days on a fixed date & time' and then further reduced to once a month. All who are logged-in on the system will receive a prompt to save their work a few minutes before the system is pulled down for maintenance. All users will receive emails in advance to inform them of the maintenance activity. All users will get a message prompt to remind them of the scheduled maintenance activity to happen if they login anytime within the 12 hours of the set schedule. There will be an on-screen red flag with a countdown time to maintenance from a few minutes before going down. While all of these measures will not be implemented together, we will keep you posted with the available options. You will further be able to customize and make your choices to suit your needs best (Example: You may opt out of emails for periodic maintenance, or get a prompt only when you login at a time when maintenance activity is to take place within the next 4 hours and not 12 hours). All in all, this activity will be less frequent, more predictable, and definitely not exceed a couple of minutes in the coming months.

Running Software on your Server Hotelogix is offered only on a hosted model with us. However we would be pleased to take up your questions and address your concerns in this matter. Please give us a call on 1415 528 6633 (US) or send a mail to sales@hotelogix.com and we will be happy to take up your questions.

An always-up service of an Enterprise solution like a Hotelogix PMS is critical. But the simplicity of the System and its ground-up architecture lets you address this in more ways than one. For starters, you do not need any special high-speed connectivity for using Hotelogix. A simple dial-up works just as well. So having an Internet connection to work with, and then a few for backup is not a problem, and this ensures that you stay tuned in, always. But if for some unwarranted reason, you still disconnect, and an emergency is at hand to check out a Guest, or even worst, it’s a large Group, Hotelogix comes to your rescue through its unique Downtime Email Security. At Night Audit, Hotelogix sends you complete Reservation details of your Property along with full Account Statements of every Check-in and Check-out scheduled for the day. Just open your Outlook to print these details, and with some bit of manual billing, you avert any panic stricken grief with ease.”

Both dial-up and high-speed connections are acceptable.

Any desktop or personal computer would do!

None! Hotelogix runs from the Internet. So, all you need is a browser.

Browser CompatibilityHotelogix can be used onWINDOWS OSFirefox 3.xGoogle Chrome all versionsInternet Explorer 7 and 8 (in Compatibility mode)APPLEFirefoxLinuxFirefoxWe are running tests on several browsers continuously. The list keeps getting bigger.

Hotelogix offer its PMS in multiple languages. Click below to take a Free Trial in the language of your choice: English (US & UK) Spanish French Portuguese German Russian Arabic Albanian Thai Turkish

We have made it very easier for any hotel to switch from their current PMS provider to Hotelogix PMS. Keeping in mind your current day to day operations we have planned the switch over in such a manner that your operations are not to be disturbed at all. And to ensure the smooth operations of your property we do: Provide you with all the current and future data. Provide you with all the current and future reservations onto Hotelogix PMS. Provide you with the current set up of your existing POS. Upload all the new data as per your requirements. Upload all the existing information on all the channels (Expedia, booking.com, etc.) you are currently dealing with through our effective distribution system. How to Migrate: Fill Information Request Form An Information Request Form (IRF) will be sent to you initially and we will assist you in filling the same. The basic setup of your Hotel will be done based on the information given in the IRF. The Hotel login credentials on Hotelogix will be shared with you. Your setup will include: Room Types and Rooms. Amenities, Taxes and their Rack Rates. Seasons/Special Periods/Rates and Packages. Cancellation and Booking Policies. Setup of Default Settings for your Hotel.

Initiate Channel Manager Setup A Channel Manager email will be sent to you to initiate this setup, along with the Channel Manager Information Requisition Form. You need to fill in the form with credentials for Channels/extranets to connect to, names of Rooms to publish, their Rates and allotments. Please Note: The Channels to connect to need to have a prior relationship with the Hotel. The Hotel has to send a request to respective channels to activate 2way xml. This is true for most of the major Channels. Once the 2way xml is activated, we can complete the connection process through your account. We, at Hotelogix, facilitate the connection between Channels and Hotelogix through the Channel Manager. This helps you get bookings directly into your FrontDesk and push your availability/inventories from a single point. Setups to Follow In the interim, we will check with you to setup the following: POS Points. Web Reservation System. Email account settings to get automated emails. Registered TAs/Corporates, their Terms of Service and special Rates. Training on Operations We will organize your training session with one of our Hospitality experts. The session will give you a walk-through of the basic setup of Admin Console and basic operations of FrontDesk. Training on Channel Manager Before/On Activation of First Channel Once the Channel Manager setup is complete, we will schedule your training on the Channel Manager to show how to set up/manage Rates/Allotments seamlessly through Hotelogix. We will also take you through the setting up of Rates and Packages. Follow-up Emails & Confirmation of System Usage We endeavour to identify issues that you might be facing, to make your journey hassle-free while going live on Hotelogix. We will remain in close contact with you and will always be accessible for prompt assistance.
MENU