Mount Jefferson View, USA Mt. Jefferson View Increases Bookings by 25% with Hotelogix A Quick Look Dewald Steinmann, Property Manager and Partner at Mt. Jefferson View, was searching for a property management system that would help him drastically cut down costs while at the same time increasing his occupancy rates. After comparing different systems, he implemented Hotelogix and has been extremely pleased to see his bookings increase and his costs decrease. About Mount Jefferson View: Mount Jefferson View is located in the White Mountain region of the United Sattes and offers guests a relaxed atmosphere with 14 rooms and 8 cabins. The staff strives to offer customers adventures and memories with their families and friends that will last a lifetime. Scenario and Challenges: Dewald Steinmann, Property Manager and Partner at Mount Jefferson View, was previously using a different Cloud-based property management system for his management and online selling needs. However, he faced considerable challenges with this system when it came to information input and overall navigation abilities, causing a great deal of frustration for his staff as well as his guests. There was also a high cost associated with each booking that resulted from the channel manager, as he was paying over $1,000 USD per month in addition to a percentage of each booking made on the Channel Manager. Solution: In an effort to cut costs, Steinmann began researching new property management systems. He considered a handful of other Cloud-based property management systems, but found that Hotelogix provided exactly what he needed in a simpler way and at a fraction of the cost. Other factors that played a role in Steinmann’s decision-making process were the user friendliness, high level of customer support, and ability to integrate easily with Channel Managers. Steinmann was also able to take advantage of further cost savings by integrating with the Siteminder Channel Manager as part of a Hotelogix promotion. After deciding on Hotelogix, Steinmann was further impressed that the support staff was in constant contact day and night during his set up process in order to ensure a smooth implementation. As a hospitality industry newcomer, he felt as though the support staff went “above and beyond” in solving any issues that occurred during the setup process. Benefits: Overall savings of $800-$1,000 USD per month 30% increase in bookings in just one month Overall bookings have increased 25% since 2014 Steinmann projects an increase in overall occupancy from 70% in 2015 to 85% in 2016 Staff has more free time to interact with guests as reporting and administration work is handled by the PMS “For ease of use, most competitive cost effectiveness, and great customer support Hotelogix is a company that will help grow your business,” -Dewald Steinmann, Property Manager/Partner, Mt. Jefferson View
Thomas Albert Hotel, Moldova Thomas Albert Hotel witnessed 45% rise in online bookings and an overall 50% increase in revenue after moving to Hotelogix A Quick Look: Thomas Albert Hotel was opened for its guests in May 2016. Initially, the hotel was using excel sheets to run their operations. But at some point, the team at Thomas Albert Hotel realized that to smoothly run their day-to-day operations and to avoid double bookings/over bookings they needed a fully automated Property Management System. The hotel was looking for a fully integrated cloud system that could be accessed from anywhere and drive incremental revenue. After switching to Hotelogix, Thomas Albert Hotel saw a high of 45% online bookings and 50% revenue increase while saving hours of manual work. About Thomas Albert: Built in 2016, Thomas Albert is located in the Chisinau City, Moldova. The hotel has 20 modern rooms that offers a host of amenities to make your stay comfortable and memorable. Scenario and Challenges: Formerly run entirely via manual processes, the management at Thomas Albert Hotel quickly realized they needed an automated system, a cloud-based PMS in particular, to improve their operational efficiency and reach diverse audience through real-time reservation management. The team wanted to ensure that there was no revenue loss by getting the right data to grow their business. They were looking for advanced reporting functionality (in a PMS) that can improve the business and enhance guest experience. Solution: “My colleagues from the hospitality industry, with the experience of other PMS advised to use Hotelogix, a cloud-based solution : to get the operational access of our property from anywhere and anytime. You have access to your property regardless of location and time. This is simply great!” comments Victoria Savga, Sales Executive, Thomas Albert Hotel. Victoria was spearheading the search for a new PMS. After going through online training sessions, Victoria and her team was convinced that Hotelogix is the ideal solution to match their property requirements. “The customer support team is fantastic and was really prompt in answering all my queries. We are impressed by the 24×7 prompt help from the support team,” marks Victoria. The results: “Using Hotelogix has made the life of our hotel staff easy, from Revenue Manager to Housekeeping. The integration of booking engine with PMS is providing a seamless user experience and real-time room availability, making it easy for visitors to see availability at a glance and make their reservation,” a few of the benefits stated by Victoria after moving to Hotelogix. “The other important benefits are elimination of overbooking, competition monitoring, rate parity maintenance as well as the online distribution. I strongly recommend Hotelogix as a reliable partner to properties for revenue growth and process automation.” Hotelogix offered the tools that promised to empower Thomas Albert Hotel to succeed in the online environment while giving complete guest profile, an essential for service personalization. Not only this, the management is able to make informed decisions, maximize efficiency and profitability because of fully integrated reporting and data analytics capabilities with the PMS.
Superpro Samui, Thailand Superpro Samui Increases Bookings by 20% by Switching to the Cloud (A case study of Superpro Samui, Koh Samui, Thailand) A Quick Look About Superpro Samui: Located on the beautiful, tropical island of Koh Samui, Thailand, this resort allows guests to partake in traditional Muay Thai boxing, MMA, and other fitness activities. The 50-room resort boasts great training and relaxation facilities for the perfect combination of sport, health, and tropical holiday. Scenario and Challenges: The staff at Superpro Samui was previously managing their property using a 10-year old system that had never been upgraded during that time and was not on the Cloud. In addition to this, they managed all channels and room distribution manually. This created scheduling issues, as staff members had to be present in the office at all times to keep the property’s operations and reservations organized. Solution: Robbie Timmers, Managing Partner at the resort, began a Google search to find a new and improved way to run his property. He came across a number of Cloud-based property management systems that were of interest before zeroing in on Hotelogix. He ultimately decided on Hotelogix after reading positive feedback from existing users of the system. He also found it very helpful that Hotelogix had an agent based in Thailand that helped him with training and setup. Initially, Timmers and his staff were nervous about making the transition from their previous system as they had become so accustomed to it, and planned to use both alongside each other for few months before finally switching over to Hotelogix. However, Timmers and his staff felt so comfortable with the system after just two days of use that they made the complete switch right away. Benefits: Once Timmers fully switched to the Cloud with Hotelogix, he began noticing many benefits as a result of implementing the system: The property has seen a 20% increase in bookings since implementing Hotelogix His staff felt the system provided them with greater flexibility and functionality, with features such as group booking management and bill splitting capability Increased organization and control gives staff more time to respond to and engage with both current and potential guests through various communication channels By seeing how Hotelogix helped streamline their operations, Timmers and his staff have looked to improve other procedures within the company. As Timmers commented, “Hotelogix inspired us.” “Hotelogix is a must have for all hotel or resort owners who would like to manage their business from wherever and whenever. If you can update your Facebook status, then you can benefit from Hotelogix : it’s that simple to use,” -Robbie Timmers, Managing Partner, Superpro Samui
Canadian Tourism and Hospitality Institute Partners with Hotelogix Hotelogix’s User-Friendly PMS Engages Future Hospitality Professionals (A Case Study of The Canadian Tourism and Hospitality Institute, The Philippines) A Quick Look Mabeth Quirante, a lecturer at CTHI, was in need of an affordable property management system (PMS) for her students to utilize while studying to become hospitality professionals. Having relied on server-based systems in the past, she decided to seek out a Cloud-based system that requires only an Internet connection to use. She first became interested in Hotelogix after an online search, and then consulted with colleagues who recommended the system. Hotelogix provides CTHI students with a practical and hands-on learning experience to benefit their future careers in the hospitality industry. About CTHI: CTHI is the first international franchise of the Canadian Tourism College (CTC) based in Vancouver, Canada. Relatively new in the Philippines, CTHI is in its third successful year of hospitality education. The school’s program offers diploma courses in Hospitality and Tourism and short certificate courses in Front Office Operation, Food & Beverage, and Professional Housekeeping. Research and Implementation: Previously, Quirante was using a server-based system that was not accessible for students outside of classroom hours. Quirante decided to seek out a simplified PMS, and began researching online for something that would fulfill her requirements of being reasonably priced, easy to use, and able to securely store data. She was also set on finding a Cloud-based system that requires only an Internet connection to use. She found that Hotelogix fulfilled her requirements, and it also came recommended by two other hotels in the metropolitan Manila area. During the implementation process, she found the Hotelogix support team to be very helpful and available whenever needed. Everyone Benefits After implementing Hotelogix, Quirante found the system to be very flexible, practical, and well suited for her students’ learning needs. In the past year since CTHI signed on with Hotelogix, 3 different classes each about 3 months in duration have benefited from using the software. The user-friendly system is both fun and motivating for students, as they are able to portray actual roles of Front Desk staff members. Students are able to carry out functions such as reservation management, inputting guest profiles, the check-in and check-out process, and accounting procedures. Students apply the principles and concepts they learned from Hotelogix when they begin their hospitality careers in the Front Desk departments in various hotels. Students can work on their assignments from anywhere and at any time as the system is Cloud based. “Hotelogix is a user-friendly PMS. Even in a short period of time, we learned a lot from using the software. We knew in the end how to handle different types of reservations and check in and check out procedures, including how night auditing was done” -Karla Montoya, CTHI student
New Brunswick Community College (NBCC), Canada NBCC Hospitality Students Benefit from Hotelogix (A case study of New Brunswick Community College (NBCC), St. Andrews, New Brunswick, Canada) A Quick Look: Mitchell Haskins, Coordinating Instructor for Hospitality and Human Services Programs at New Brunswick Community College in St. Andrews, New Brunswick, was in search of the best way to teach his students about new technologies impacting the hospitality sector. Haskins has used a variety of methods in the past, and came across Cloud-based Hotelogix as one of the best new technologies to introduce in his courses. He has found that Hotelogix lends itself to students being able to learn how hotel operations function in ‘real time’ and provides a number of assignments to reinforce the lessons. Class time can be better spent on developing interpersonal and critical thinking skills that are essential for any hospitality professional. About NBCC: NBCC St. Andrews offers 16 academic programs to over 300 students, including one dedicated to Hotel and Restaurant Operations. NBCC St. Andrews supports its students’ learning through hands-on training and real-world experiences. Previous Instruction Methods: In the past, Haskins assigned his students various property management systems to research. In many cases, his students utilized the demo versions offered by different companies in order to practice their reservation and front desk management skills. Students then presented their findings to the rest of the classmates in order to compare and contrast the various systems available on the market. Once these companies began to limit access to their demos, Haskins then decided to bring in a server-based property management system that allowed students to create basic simulations of front desk activities, such as making reservations, checking in and out, and the night auditing process. However, students could only utilize this method during class time in the lab. During this time, Haskins was frustrated by the lack of consistent opportunities to access property management systems as well as the inability to create real-time simulations that would help to enhance the students’ learning and hands-on experience, as he has his students act out the roles of guests, reservation agents, and guest service agents. Turning Elsewhere: Given the difficulties with the demo versions and the server-based system, Haskins began to search for a new way to deliver his course material. He began researching innovative and cutting-edge property management technologies that would help enhance his students’ learning and better prepare them for future employment. He came across Hotelogix, and was intrigued at the prospect of switching to a Cloud-based system. He realized that a Cloud-based system would allow him to automatically update his system rather than having to contact the server-based company, ask them for software updates, and then coordinate the installation. Real-time Benefits for Students: Haskins decided to implement Hotelogix, and set his campus up with 50 ‘guest rooms’ for students to utilize. From there, he simply followed the “Jump Start Guide” supplied by the support team, and also utilized the various help links located throughout the main screens. Haskins has been very pleased that the Hotelogix technology affords his students the opportunity to work from home to create reservations, generate and analyze reports, and work on other key management skills. This frees up more class time for students to work on customer service, communication, and critical thinking skills while completing the guest cycle in real-time. Students can use class time to discuss their experiences using the PMS and ask any questions they may have. Students have been able to compare and contrast not only automated systems, but also the issues faced in a smaller property when working with a manual or semi-automated system. “Working with Hotelogix provides our students with the opportunity to work in a ‘real-time’ environment where they are developing essential skills required to work within a hotel setting which uses an automated property management system,” -Mitchell Haskins, Coordinating Instructor, New Brunswick Community College
German Village Guest House, USA German Village Guest House Uses Hotelogix to Gain 300% More Reviews (A case study of German Village Guest House, Columbus, Ohio, United States) A Quick Look: A 5-time recipient of the TripAdvisor Certificate for Excellence, German Village Guest House prides itself on providing the best guest experience possible. Owner and Manager John Pribble was previously using a PMS and distribution system that did not offer the best user interface. After receiving a number of positive recommendations from a third party source, he selected Hotelogix for his property management needs. Over time, Pribble found that Hotelogix helped him improve communication between him and his guests and has helped him maintain consistent bookings even with an influx of new rooms in the area. About German Village Guest House: German Village Guest House is a unique hotel located in the storied German Village neighborhood in Columbus, Ohio. This modern guest house features three rooms and two suites. A variety of parks, restaurants, and other attractions are within walking distance from the property for guests to explore during their stay. Previous Challenges: Pribble was previously using a different Cloud-based system to organize his property as well as manage his online room sales. However, he found this system to be lacking in the areas of user-friendliness and customer service. He began to look elsewhere, and knew that he wanted to stick with a Cloud-based system that only requires a simple Internet connection to use and gives him the opportunity to serve guests better. Making the Switch to Hotelogix: While he was researching on GuestCaye.com, a third-party marketing partner, he noticed that Hotelogix was very well endorsed and also provided an automatic emailing platform through a partnership with MailChimp. He was also considering other providers, but was impressed with the extensive research that GuestCaye had conducted and decided to opt for Hotelogix. Pribble was also pleased to note that Hotelogix offers a 24/7 chat support feature. Improvements in Communication: After implementing Hotelogix, Pribble began noticing better communication between his business manager and hotel staff. Pribble also developed better post-stay communication with his guests through the TripAdvisor ReviewExpress integration with Hotelogix. Through this integration, customized emails are automatically sent to guests after they check out, which encourages guests to write a review for the German Village Guest House page on TripAdvisor. Benefits from Integrating Hotelogix with ReviewExpress : Pribble began using ReviewExpress with Hotelogix in August 2014, and has seen up to a 300% increase in the number of reviews received since then. He attributes this success to the automated review collection strategy enabled by the Hotelogix and Review Express integration. Pribble believes that the ReviewExpress integration allows him to magnify and leverage his customer reviews to build his national reputation for excellent customer service. Additionally, the automated nature of the integration frees up considerable time for staff to devote to social media marketing and other initiatives. Pribble is also able to utilize feedback to improve various aspects of his business as well as better understand guests’ needs, such as adding vegan or gluten-free food options or suggestions for room amenities. “We are a very small hotel so it is very difficult for us to gain any operational efficiencies due to scale, but we want to exploit every opportunity to provide better service. With Hotelogix, we are more efficient and we communicate better with our guests post-stay. We optimize on quality of guest experience and I think that there has been noticeable improvement in this area since we have adopted Hotelogix.” -John Pribble, Owner and Manager
Penny Farthing Hotel, Lyndhurst, United Kindom Penny Farthing Hotel Uses Hotelogix to Gain Business Intelligence and Improve Guest Experience (A case study of Penny Farthing Hotel – part of VISION Hospitality Asset Management Group, UK) A Quick Look: After the management of the hotel was taken over by VISION Hospitality Asset Management in early 2015, the Penny Farthing Hotel underwent a major reorganzing effort. The property’s Yield and Revenue Asset Management team chose Hotelogix to handle the hotel’s operations. The Penny Farthing Hotel has benefitted from more transparent reporting capabilities, and the reception team enjoys robust features which help create an excellent guest experience. About Penny Farthing: The Penny Farthing Hotel, Lyndhurst, is ideally situated just off the High Street in Lyndhurst village center in the New Forest National Park. Privately owned and run, it strives to offer consistent, unobtrusive personal service to all guests, meeting individual needs as they occur. The hotel has 22 en-suite bedrooms, with some self-catering accommodation within the main hotel building. Challenges Faced: Before operations were taken over by Vision Hotel Management in January 2015, the Penny Farthing Hotel used traditional methods to manage reservations using a diary, with the reception team making bookings in pencil they could then easily rub out or change, if required. Managing bookings on third party channels also required significant manual inputs. It was especially difficult to manage bookings during the busy summer months, when the hotel stayed full for six weeks straight. The biggest challenge that the hotel faced was the lack of any sort of data log, so the business lacked prior documentation and analysis on customer metrics and revenue analytics. From Research to Implementation: The VISION team spent about three weeks researching various property management systems that provided remote access, was easy to learn and user-friendly, and required no hard cash investment. They came across an article discussing Hotelogix’s Freemium plan, and found it to be well-suited to the Penny Farthing Hotel’s size and number of rooms. They contacted the Hotelogix UK Market Manager, and the system was then gradually implemented over a six week period. The Penny Farthing team found the online videos to very helpful during the learning process and the General Manager then covered more details with the team on reporting, functionality, forecasting, and harvesting historical data. Clear Benefits after Using Hotelogix: ‘The biggest clear benefit has been the transparent management reporting capabilities now available to them. This feature allows the management team to see how the business is pacing for the future. The General Manager has better visibility on where she can change rates and improve the hotel’s strategy to benefit the business, such as when they should be selling more on Expedia.com and Booking.com versus other sources. Additionally, the reception team is pleased to have a solid Front Desk system in place with robust features that help better serve guests. Using a Cloud-based PMS as opposed to pen and paper has freed up considerable time between staff members and guests, and the staff feels much more confident in their ability to provide excellent customer service with more time for face-to-face interaction. An example of this is streamlined and standardized invoicing offered by the system, which has been greatly appreciated by the guests. The staff is able to keep data logs and track the customer journey in a visible manner. The ability to access the system remotely has helped the asset manager better understand the business mix and emerging guest patterns with the General Manager. The Penny Farthing Hotel has also been very pleased with the immediate follow up from the Hotelogix support staff whenever assistance is needed. “Hotelogix has helped us get a clearer understanding of how to better target repeat business as well as new customers.” -Mustafa Gheewala, Yield and Revenue Asset Manager Vision Hospitality Asset Management
Topsail Shores Inn, USA Topsail Shores Inn Enjoys Full Occupancy after using Hotelogix (A Case Study of Topsail Shores Inn, North Carolina, USA) A Quick Look: Mike Brown, General Manager of Topsail Shores Inn, used to manage all of his business through spreadsheets and did not have access to the online marketplace. As his property grew and expanded, this method became increasingly difficult and he decided it was time for a shift to an online system. After a successful trial period, Brown decided that the Hotelogix platform was the best fit for his property. Using Hotelogix PMS and distribution system, he is able to keep his property highly organized and consistently booked. He can now use the time he saves to address other areas of his business. About Topsail Shores Inn: Topsail Shores Inn is a 23-room property located in Sneads Ferry, a pleasant fishing village on the coast of North Carolina, USA. Topsail Shores Inn offers the lowest rates and nicest rooms in the area, and is conveniently located near a variety of restaurants and shopping centers. Looking to Upgrade Management Systems: Brown previously used spreadsheets to manage his new property and track bookings. This method became increasingly difficult as his business continued to develop. It also prevented him from maximizing his occupancy, as there was no integration to manage online bookings. Finding the Right Fit: Brown began to seek out cloud-based property management systems that would better suit the needs of his growing property. He was evaluating a few different systems, and was able to undergo trial runs and demonstrations of each before making final decisions. He was very impressed that, unlike the others, the Hotelogix trial was such an independent experience. It allowed him to see first-hand how the system would function for his property. Brown also found it to be a very affordable solution, and decided to implement Hotelogix shortly after his trial period. Solving problems and saving time: After the smooth implementation of the Hotelogix PMS that offered connectivity to online channels, Brown saw many benefits materialize. He found that he spent much less time managing the reservation process, as the Front Desk interface simplified this process for him. He was better able to track the status of each room’s availability, and the channel manager as well as GDS integration helps the inn maintain maximum occupancy throughout the year. Brown estimates that he saves up to 3 hours per day, which he can then spend to improve his web presence and advertising efforts. With the Hotelogix platform, day-to-day tasks are streamlined and Brown can focus more of his time and efforts on larger, big-picture business decisions. “I have been using Hotelogix since August of 2012 and I must say that I am more than delighted. Hotelogix is a very reliable system that has eased day-to-day work, giving me up to 3 hours of free time per day. The system makes all our rooms available online which helps us stay fully booked.” -Mike Brown, General Manager
Pope’s Landing Marina and RV Resort, USA Hotelogix Helps Pope’s Landing Boost Bookings By 24% (A case study of Pope’s Landing Marina and RV Resort, Alba, Texas, USA) A Quick Look : As a property with many different room types and options, Pope’s Landing needed a comprehensive property management system that would keep everything well organized and running smoothly. Previously, Pope’s Landing only took reservations by phone during normal business hours. After learning about Hotelogix online and reading positive reviews from other users, Jody Thompson (Pope’s Landing Owner and Manager) decided to implement the property management system (PMS). Thompson was thrilled that this allowed saved time during the day and increased bookings through the online booking engine. About Pope’s Landing : Pope’s Landing is a small resort located on a popular fishing lake in Texas. The property consists of 9 cabin rentals, 8 motel rooms, 2 house rentals, and 3 trailer rentals. Time Intensive Reservation Process : Pope’s Landing previously relied on taking reservations over the phone or email during business hours, and would sometimes have to extend their day in order to accommodate all incoming reservations. They did not offer online reservations, and felt that business was somewhat limited to the surrounding area. Selection Process and Implementation : Thompson conducted a thorough online search for a Cloud based property management system that would streamline the reservation process as well as provide online booking capabilities. Additionally, Thompson wanted to be able to access property information from anywhere, and on any device and found that Hotelogix provided the most functions needed for the best price. Thompson also found that “training was a breeze with its multiple avenues of information (online manuals, videos, tech support) allowing each employee to learn how to use the system in the best way for him or her.” Once everything was put together and live, Thompson began to see the difference. Increased Benefits and Increased Bookings : As Thompson states, “Hotelogix has made our lodging stand out from the other lodging options in our area. We get travelers from all over the world so having the ability to book online has made it possible for more people to stay with us.” Reservations are now being made at all hours of the day, without needing to extend business hours in order to do so. Automated email confirmations also help streamline and organize the process. According to Thompson, “the ease of use and overall appearance of the online booking system has made our customers enjoy staying with us even more.“ Staff members can now also pull up customer profiles to provide tailored service based on their guests’ history. Pope’s Landing also uses Hotelogix’s reporting functions to better manage and coordinate their housekeeping duties and maintenance schedule: “The housekeeping report has made it so the front desk and housekeeping staff stay on the same page throughout the day, and it is much easier keeping track of maintenance required for each room.” Thompson also chose to upgrade from the Freemium to a paid plan to utilize the Facebook booking integration to capitalize on their large Facebook following. Pope’s Landing has seen increases in their bookings of up to 24.39% in one of the busiest months for the property. “Overall, Hotelogix gives the most bang for your buck and I would highly recommend it to any hotel looking to keep up with today’s technology and competition.” -Jody Thompson, Manager/Owner
Hotel 32|32, USA Hotelogix Helps Simplify Hotel Operations and Increases Guest Satisfaction (A case study of Hotel 32|32, New York City, NY, USA) A Quick Look: When Hotel 32|32 opened in 2010, General Manager Matthew Werner knew he needed a simple and effective way to manage his front desk operations to ensure his future success. As a new hotelier, he wanted to focus on guest satisfaction and growing the business rather than worrying about complicated IT systems. After getting in touch with Hotelogix, Werner concluded that implementing the PMS would be the best choice for the hotel. The streamlined operations have enabled the front desk staff to provide a higher degree of guest satisfaction. About Hotel 32|32: Hotel 32|32 is a luxury boutique hotel located in the heart of the Flatiron-Murray Hill area of Manhattan. The property has 106 rooms total and 10 different room types. This neighborhood is known for its vibrant arts scene and nightlife destinations, as well as its proximity to other famous New York attractions. Initial Inflexibility: While working at a different hotel, Werner used a Legacy system that he found rigid and inflexible in its reporting capabilities. Due to limited reporting, Werner was not able to access the information he needed in order to make the best decisions for the business. The Selection and Implementation Process : Going Above and Beyond: After speaking with Aditya, co-Founder and CEO of Hotelogix, Werner and the hotel owner were impressed by the system’s flexibility and vast array of features. Once the system was set up, Werner was especially impressed with the high level of customer service and support from the Hotelogix team. As a brand new hotelier, Werner was still adjusting to many aspects of the hospitality industry himself. He relied on the Hotelogix support team to keep his operations running smoothly, and even explains how his service representative “was a part of his hotel’s team rather than simply providing outside support,” as this representative was able to offer helpful business advice alongside customer support. The support team quickly responded to any issues that the Hotel 32|32 staff faced, understanding that their focus needed to be on their guests rather than IT concerns. The Results : Increased Transparency and Guest Satisfaction: With increased reporting flexibility and capability, Werner was able to access key financial information that helped guide future business decisions. With the audit trail function, Werner is better able to track staff responsibilities and performance. The Cloud-based system is extremely easy for the front desk staff to learn and use in their day-to-day operations. Werner was able to tailor the Hotelogix platform to fit the hotel’s specific needs, creating an intuitive and logical user experience for his staff: “We were very happy that the Hotelogix system fit our hotel’s exact specifications. This has made operations much simpler and more intuitive for everyone involved,” explains Werner. Using the Hotelogix PMS, Hotel 32|32 has reduced the number of guest complaints and increased the number of positive reviews for their property on TripAdvisor. By increasing guest satisfaction and decreasing the need to offer discounts on services, Hotel 32|32 has been able to save more revenue. “Our staff is now better able to serve our guests, and this has been reflected in the higher number of positive reviews we have received on TripAdvisor. We would definitely recommend Hotelogix to any property looking for an easy-to-use management solution.” -Matthew Werner, General Manager