Hotel Imperial, Haiti Our Bookings Increased by 20% in Less Than a Month after Implementing TripConnect with Hotelogix (A case study of Hotel Imperial, Haiti) A Quick Look: The hotel staff was managing the property manually which was time consuming and complex. The hotel was looking for a tool that would help them organize the management and most importantly increase their bookings online. On choosing Hotelogix, they witnessed an increase of 20% in bookings in less than a month. The powerful combination of Hotelogix PMS & TripConnect helped the hotel attract visitors from Turkey, France, South Africa, Italy & UK, as earlier the hotel received visitors only from USA. About Hotel Imperial A 25-room business hotel, Hotel Imperial is located strategically in North Haiti and travelers can easily find it by the national road. It offers facilities like a swimming pool, outdoor and indoor restaurant as well as a conference room. The spacious rooms, few with balconies and a mountain view, attract visitors on business as well as leisure trips. The Challenges: The hotel team was managing the property as well as online bookings manually by relying on emails and excel sheets, which was time consuming and complex. The hotel found it unsystematic and were looking for a tool that would help them organize the management of the property as well as increase bookings online. Hotel Imperial already had a presence on TripAdvisor and got to know from their guests that they had referred to TripAdvisor reviews before visiting them. The hotel team then realized the need to boost their presence on TripAdvisor. They researched and got to know about TripConnect that could increase direct bookings to their website and save on commissions paid to Online Travel Agents. The Selection Process: The hotel had shortlisted a few vendors that offered a cloud-based property management system online but realized that some systems were not available for use in places like Iowa and Haiti. Then they found Hotelogix online and took a free trial of their system. They saw that it was available for use in their location and decided to start using the property management system to streamline the hotel operations. Once implemented, they found it easy to manage reservations from any place by just connecting online. The operations became more systematic after using the PMS. They were also pleased to know that Hotelogix was a premium partner of TripConnect. On checking the prices, it suited them well and they opted to integrate TripConnect with the property management system. Main Benefits of Hotelogix: Hotelogix benefitted Hotel Imperial by not only helping them manage their property better but by also saving them costs of commissions given to OTAs, as TripConnect increased direct bookings to their website. The interface also helped them invite more guest reviews on TripAdvisor and expanded their reach. The hotel would earlier get visitors mostly from USA but after implementing TripConnect with Hotelogix, they started witnessing an increase in the number of guests visiting from countries like Turkey, France, South Africa, Italy and UK. “The combination of Hotelogix PMS and TripConnect is a powerful tool to increase our hotel bookings. Hotelogix PMS automatically updates all channels with rates and availabilities and the FrontDesk gets updated with bookings in real time. It has increased our bookings by 20% in less than a month.” Ms. Lelibeth Duran, Operations Manager, Hotel Imperial
Hotel Property Management System for Hotel Hlid, Iceland From Chaotic Management to Automated Operations, Hotelogix Made it Possible for Us (A case study of Hotel Hlið, Iceland) A Quick Look: The hotel was being managed by three partners at different locations who relied on traditional methods of managing the property using notebooks and excel sheets. This led to multiple issues and then they decided to adopt Hotelogix PMS which automated all their operations and the staff found Hotelogix PMS very simple to use. About Hótel HlÃð Hótel HlÃð is located on the south west part of Iceland, in a beautiful place called Ölfus and is one hour away by car from the capital of Iceland, ReykjavÃk. The hotel is an excellent choice for people who want to relax in the beautiful nature of Ölfus and it is located between the mountain Hjalli and the river Ölfus in a quiet environment. The hotel offers 21 rooms, single, double and family. A spacious dining hall and a hot tub at the rock garden are few of the amenities offered by the hotel. The Challenges: The hotel saw a new management team take charge in the summer of 2013. Since the three partners of the team were in different locations, they began relying on traditional methods of managing the property by using notebooks and excel sheets, and communicated via emails. This led to multiple challenges such as issues in sending emails back and forth, data getting lost and scenarios where the emails got misread. On many occasions, this also led to cancellation of bookings. The team realized that they required something that would automate all the operations to run the hotel in a systematic manner, a system that could be accessed from different locations. The Selection Process: The management team researched online and found out about cloud based property management systems which would help them seamlessly manage multiple functions of their hotel from a single point. Once they discovered Hotelogix online, they took a free trial and watched the demo videos. They realized that it was a very simple system to use and decided to go ahead. Main Benefits of Hotelogix: After adopting Hotelogix, Hotel Hlið eliminated all problems in communication as there was no manual dependency and everyone had access to the same data. The three partners in the management team also saved on costs of traveling to the property, as they access real-time data from anywhere, using an internet connection. They find Hotelogix’s 24/7 support accessible and their queries have always been answered within 24 hours. The restaurant point of sale and the web booking engine is something they are impressed with. These modules have eased their operations and reduced their work load significantly, increasing direct bookings on their website. “Since we were re-inventing our operations, having a system like Hotelogix proved to be a boon. It automated all operations making it easy for our newly hired staff. We did not have to waste much time on training. The demo videos were very helpful. Also, the training provided by the support team was fantastic. We are already seeing a good number of bookings. Hotelogix PMS also delighted us with its in-built Restaurant Point of Sale module which made our operations even easier. Overall, Hotelogix has been a cost-effective solution. I would recommend it other hotels.” Mr. Kettil, Manager, Hotel Hlið
Zerohotel, Chile Hotelogix Helped Increase our Bookings by 61% Year-on-Year (A case study of Zerohotel, Valparaiso, Chile) A Quick Look: The hotel was using a legacy system earlier and found it tough to manage their operations as they had to manually update the room inventories which led to double bookings. After integrating with Hotelogix PMS, they witnessed an increase in online bookings. The staff was happy as they didn’t have to manually update the bookings & could access their system from anywhere, without any extra fee or hardware. Hotelogix helped the staff cut down on manual procedures & helped the staff save a lot of time for other things. About Zerohotel Zerohotel is located at Cerro Alegre in ValparaÃso, Chile, and boasts of a privileged location as it is within walking distance from the best restaurants and tourist attractions in town. The house was built in 1880 and despite its restoration, it still maintains the authentic spirit of Valparaiso. The décor invites you to discover the essence of Valparaiso while lending a comfortable home-like ambience. The hotel has 3 terraces with frontal bay view and 9 rooms; 4 with an open view of the Bay, and 5 with street or lateral view. The property also offers free Wi-Fi to its customers. The Challenges: In the past, the hotel was using a legacy property management system that was not user-friendly and did not update the room availability automatically. The hotel faced the problem of overbooking since reservations from OTAs were manually added during the day, while the front desk ended up reserving rooms during the night. They also had to pay extra according to the number of computers on which the system was being used. These issues increased the complexities in managing the property, which made the hotel look for alternatives. The Selection Process: The management team was clear about what they were looking for in the new PMS – a user-friendly interface, integrated with OTAs so that online reservations could be done automatically, and paying just for the system regardless of the number of computers that would be connected to it. After taking a trial, they found Hotelogix to be the best fit. Why Hotelogix? “Hotelogix had what we were looking for: updating of bookings, checking the system in any laptop without any extra fee or hardware, creation of new rates and management of different OTAs (mainly Booking.com, Expedia and Splendia) from one site (SiteMinder). Now, we do not have to work separately with all OTAs. We are saving almost 100% time, thanks to it. All we have to do now with online reservations is simply check the bookings to prepare the rooms accordingly. No manual procedure is required.” Ms. Carolina Medina, Sales Manager, Zerohotel Main Benefits of Hotelogix: In today’s changing landscape, online bookings are important for any hotelier’s business and Zerohotel is no different. They have been seeing an increase in online as well as direct bookings after using Hotelogix. This has made the hotel understand the importance of dealing with a fully integrated system like Hotelogix. Online Bookings:After implementing Hotelogix, Zerohotel experienced approximately 61% increase in bookings year-on-year. In November 2012, they had 20 bookings from Booking.com & Expedia and in December 2012, they had 21 bookings. One year later, they had 32 bookings in November and 34 bookings in December. Direct Bookings:With the Hotelogix web booking engine integrated on their website, Zerohotel has witnessed an increase in direct bookings as well, thus saving on commissions given to OTAs. Reduced dependency on OTAs has in turn boosted revenues for the hotel, which is something to cheer about.
Vanessa Hotel, Greece Hotelogix eased our hotel operations and helped distribute online (A case study of Vanessa Hotel, Zakynthos, Greece) A Quick Look: The hotel was using spreadsheets to manage their operations and faced multiple challenges. As it was a seasonal hotel, they had to manually enter the bookings during winter. When they were looking for a property management system, they came across Hotelogix and were impressed with its Channel Manager, 24/7 support system and Housekeeping features. The hotel was so impressed with the trial version that they purchased Hotelogix PMS the second day itself. The hotel is experiencing a lot of ease as the bookings have started coming automatically from the OTAs and no manual intervention is required. About Vanessa Hotel The green island of Zakynthos in Greece attracts many visitors and Vanessa Hotel is located in the heart of Kalamaki, a beach resort town in Zakynthos. It is a popular hotel, with its traditional Zakynthian architectural design and spacious, comfortable rooms. It is surrounded by a pretty tropical garden and large swimming pool at the center of the grounds. Each room is fully equipped with all amenities, including full kitchen and balcony. Vanessa Hotel has been rated as one of the top hotels in Zakynthos because of its great location, quality service, friendly staff, spectacular facilities and affordable prices. The Challenges: Vanessa Hotel was earlier using spreadsheets to manage the operations of their property and they faced multiple challenges with it. Being a seasonal hotel, the winter months were tedious as they had to enter bookings by hand and constantly had to be in the office to get everything in order for the summer to avoid over bookings. During those months, if the management team was away from the island, they could not access the data remotely. Sometimes during power cuts, they were unable to start the system. With multiple hurdles coming in the way of smooth operations, they felt that this method of managing the property was restricting them and it was time to look for an alternative way. Selection Process: While searching for a property management system, the team at Vanessa Hotel had very strict criteria – the program they would choose had to be easy to use, have channels manager connection capabilities, a good support system, along with many other options that they required. There was another cloud PMS that they tried but found Hotelogix a lot easier to use. Hotelogix also offered features like Channel Manager and 24/7 support that the other PMS company did not provide. The flexibility of Hotelogix, which gave Vanessa Hotel more options like housekeeping management and adding a pool or bar to the system, made it a clear winner. “After a long, relentless search, Hotelogix kept coming up as number 1 on lists of programs that would fit our needs, and we saw that there is a free trial period, so needless to say we gave it a try. We were blown away by all the capabilities of the program. So much so that we did not finish our trial period, we bought the program on the second day. It fits the way hotels in Greece are run so perfectly that we did not hesitate to purchase.” Gina Mantzioris, Manager, Vanessa Hotel Why Hotelogix? Vanessa Hotel was able to experience a lot of ease after implementing Hotelogix as bookings started coming automatically from OTAs and no manual intervention was required. The fact they could work on the property management system at any hour of the day, from remote locations was a pleasant relief. Main Benefits of Hotelogix: Changing rates on all channels at one go became a matter of a click. Hotelogix also constantly updated the system and the team noticed that in these updates, features that they had specifically requested to help their business run more smoothly, were also included. “We can honestly say this was the most relaxed winter in our hotel’s history, because in combination with the channel manager feature, all our bookings were entered automatically and we didn’t have to worry about it. We would recommend Hotelogix to anyone in the hotel business – small or large hotels. It will give you peace of mind, allow you to manage your hotel in ways you never thought possible, and most importantly, it will make your lives a lot easier.” Dimitris Flemotomos, Owner, Vanessa Hotel Hotelogix Support: Vanessa Hotel found the support team at Hotelogix to be excellent. They appreciate that Hotelogix support staff was available 24/7, which helped them immensely inspite of the time zone difference. The staff at Vanessa Hotel could contact Hotelogix support with any inquiry they had, at any hour of the day.
Hotel Arqueologo, Peru Hotelogix PMS simplified reservations and room distribution (A case study of Hotel Arqueologo, Cucso, Peru) A Quick Look: The hotel was managing their day-to-day operations using spreadsheets and faced a difficult time due to the manual management process. Once they implemented Hotelogix PMS, it streamlined their operations in a more efficient and cost effective manner, which encouraged them to also purchase the distribution system. Hotelogix’s SiteMinder integration made it easier for the hotel to streamline their room distribution on channels. This helped them save time and avoid overbookings. The hotel could also save a lot of money on IT infrastructure and support with Hotelogix’s solution. About Hotel Arqueologo Hotel Arqueologo is a small artistic 3 star hotel with 18 rooms, located in downtown Cusco, Peru. The quaint hotel is a five minute walk from the main square, in the ancient devout neighbourhood of San Blas with narrow streets, Inca walls, colonial balconies and baroque style chapels. It is a hotel full of character, beautiful decoration, and with all the amenities necessary to make one feel at home. Hotel Arqueologo offers a restaurant, a bar and free internet services. The Challenges: The administration of Hotel Arqueologo was earlier using only spreadsheets to manage their daily operations, reporting, housekeeping and reservations. Due to the manual management process, the hotel had a tough time managing and checking reservations, room availability and tracking their payments. Hotel Arqueologo also had a difficult time distributing their rooms on OTAs and juggling room inventory across their various distribution channels. Why Hotelogix? Hotel Arqueologo implemented Hotelogix PMS in June 2013 to streamline their operations in a more efficient and cost effective manner. They also chose the Hotelogix distribution system and they are now able to organize their distribution through SiteMinder. Main Benefits of Hotelogix: Hotelogix PMS, being integrated with SiteMinder made room distribution easier and effective for the hotel while streamlining operations. This helped them save time by not having to make manual bookings in the system and avoid overbookings. The PMS also allowed them to organize and check all reservations made over different periods, manage room inventory, track payments, and check room availability in real time. The reporting system enabled the hotel to improve their Risk Management by accelerating the process in checking accurate monthly revenues. By implementing Hotelogix PMS, Hotel Arqueologo also saved costs on IT infrastructure and support. Hotelogix Support: Hotel Arqueologo has been highly satisfied with Hotelogix’s 24/7 support that patiently helped them with all their queries. A very important aspect was the 24/7 availability of Hotelogix’s Support Team, where we could pose our queries and get resolution at any time. Joel Evrard, General Manager, Hotel Arqueologo
Cangkringan Jogja Villas & Spa, Indonesia Hotelogix: The Cangkringan Jogja Villas & Spa, Indonesia (A case study of The Cangkringan Jogja Villas & Spa, Indonesia ) A Quick Look: The hotel was using a legacy based PMS prior to implementing Hotelogix which led to high costs. They realized the importance of cloud based system and chose Hotelogix over other offline PMSs like VHP, Fidelio, Realta as Hotelogix offered them numerous solutions and benefits, turning out to be highly cost effective. The hotel owner is very impressed as he could save over 9000 USD by implementing Hotelogix. About The Cangkringan Jogja Villas & Spa The Cangkringan Jogja Villas & Spa is a boutique resort located in the foothill of Gunung Merapi , Yogyakarta, Java, Indonesia offering five star butler service. Built in a blend of Javanese and Modern architecture, this boutique resort and spa, is the perfect destination for honeymooners, family retreats as well as business trips. Guest can enjoy 19 individually designed villas, and 8 rooms, surrounded by a lush tropical garden, a private pool and an open air living room with personalized butler service. Background & Pain Points The Cangkringan Jogja Villas & Spa implemented the Hotelogix PMS in August 2013. Prior to this the hotel was using a legacy based PMS for managing the hotel. The boutique hotel realized that a legacy PMS was not suitable for them because of the prohibitive costs. They wanted a system that could be implemented without the high investments in IT infrastructure and regular maintenance costs. The hotel felt a cloud based system would be a better fit for their needs since there would be no extra implementation costs, plus they would not require dedicated IT staff to monitor their IT infrastructure since all updates, system upgrades and everything else would be taken care of automatically. Hotelogix Solution and Benefits No need to buy local servers or install any cables since the PMS is cloud based Can be accessible anytime and from anywhere, only an internet connection is required No need for any IT staff to maintain the servers, maintenance is done online Cost effective especially compared to an offline legacy model Reasons for Choosing Hotelogix Easy to use Provides complete security with regard to monetary transactions and information Cost Effective Great reporting system – Offers reports to give great insight into our present and future business projections We chose Hotelogix because compared to offline PMSs like VHP, Fidelio, Realta etc., it offers numerous solutions and benefits and is very cost effective. We saved over 9000 USD by choosing Hotelogix since we didn’t invest in any hardware, cables, IT staff etc. Ruby M. Aries, Operation Director, The Cangkringan Jogja Villas & Spa
Kairali Ayurvedic Group, India Hotelogix: Kairali Ayurvedic Group, India (A case study of Kairali Ayurvedic Group, India ) A Quick Look: The hotel group required a solution which could be used across their multiple properties and was affordable. The chain evaluated many systems, both cloud based and legacy, and finalized on Hotelogix. It offered them a single point solution that could streamline their operations and distribution on a single cloud based platform. The Sr. Manager finds Hotelogix to be the best solution in terms of support, creditability, maintenance and ease of use. About Kairali Ayurvedic Group Kairali Ayurvedic Group was established on the ground of Ayurveda research. This serene Ayurvedic resort is perfectly integrated into its natural surroundings. Employing a unique design concept for the architecture & interiors that is based on VastuShastra, the Indian version of “Fengshui”, it provides luxury haven for Ayurveda treatments & yoga retreats. The Ayurvedic Healing Village mergers a traditional approach with the best of modern holistic luxury. Background & Pain Points The Kairali group of hotels were facing numerous difficulties in managing online bookings, check in and check out as well as managing their tariffs and operations. The group required a solution which was cost-effective and can be used across their multiple properties. The hotel evaluated several cloud based and legacy PMS before finalizing Hotelogix. Hotelogix was able to offer them a single point solution that could give the group the ability to streamline operations and distributions on a single cloud based platform. The solution was not only cost- effective but a single point dashboard could manage their multiple properties saving them time as well as resources. Hotelogix Solution and Benefits Substantial increase in the number of online bookings due to online visibility in the global marketplace. Cost-effective. The group saved nearly 10,000 USD by investing in a cloud based system as opposed to a Legacy system. With Hotelogix they didn’t need to invest in any hardware, licences or training costs. Efficiency has increased since real time information is available to stakeholders across the group and from anywhere. Secure data which gets backed up in almost real time. Reasons for Choosing Hotelogix The group was able to try the PMS on their properties for free with the 15 day free trial before going ahead. Efficient support Can be used across multiple properties Accessible from anywhere Cost-effective “The Hotelogix is the best software that I have ever used. I have used other PMS and software but in terms of support, credibility, maintenance and ease of use, Hotelogix has been the best.” Pawan Kamra, Sr. Manager (Marketing-Online) / System Administrator, Kairali Ayurvedic Group
Aquarius On The Beach, Fiji Hotelogix: Aquarius On The Beach, Nadi, Fiji (A case study on Aquarius On The Beach, Nadi, Fiji) A Quick Look: The hotel was earlier using an outdated legacy system that was complex and resulted in multiple errors. They faced many problems like losing important data and experiencing system crash. The system also required reloading on a regular basis. The only IT personnel in Fiji to service their software catered to larger hotels, which led to a long waiting period for the hotel. The hotel owner implemented Hotelogix cloud based PMS and saved on a lot of money. There was no fear of losing data and the errors in accounting were eliminated. Moreover, the hotel operations could be accessed from anywhere and at any time. About Aquarius On The Beach Aquarius On The Beach is a budget boutique hotel located right on the Wailoaloa Beach in Nadi, Fiji. The hotel is located only 15 minutes away from the Nadi International airport. The quaint family owned establishment takes great pride in giving their guests an enjoyable stay and provides the following facilities: restaurant, bar, taxi, tour desk and a shop. Background & Pain Points Previously the hotel used to use an old fashioned Legacy system which was extremely complicated and cumbersome due to which numerous errors were made, some deliberate and some hidden. Since the software was dependent on servers and extra IT infrastructure, the primary PC being used, used to lose data, crash and require reloading on a regular basis. Additional terminals increased the cost of the software. Support was another issue, in Fiji there was only one IT personnel who could service their software and he also catered to all the larger hotels in the vicinity, so whenever there was a service fault and the hotel needed assistance they needed to wait for a long time. Also the owner, Mr. Dale Hermanson always was keen to have a cloud:based PMS since he doesn’t reside in Nadi. Hotelogix Solution and Benefits PMS can run on multiple computers without a “per computer” rate being charged. Since the PMS is a cloud based solution, there is no fear of loss of data, errors in accounting and disruption in hotel operations due to a service fault. Fully integrated system : after switching over to the Hotelogix PMS, they started using Hotelogix’s POS for their restaurant and bar POS, switched from Siteminder to Hotelogix as their channel manager, and Xero as their accounting software. Reasons for Choosing Hotelogix Since all information is on the cloud, the data is secure and can be easily accessed and tracked Cost-effective since no extra server, terminals or hardware needs to be installed Quick and helpful support User friendly and easy to use Features could be altered and tailored to fit the unique needs and situation of the hotel Hotel can be accessed from anywhere and at any time.
Erbil Oscar Premium Hotel, Iraq Hotelogix: The preferred PMS for Erbil Oscar Premium Hotel (A case study on Erbil Oscar Premium Hotel, Iraq) A Quick Look: Erbil Oscar Premium Hotel was elated as Hotelogix got them rid of the heavy server installations and wired networks. They are happy with the cloud based PMS technology that lets them manage the tasks on desktop with a simple internet connection. About Erbil Oscar Erbil Oscar Premium Hotel is a well-known 5 star located in the heart of Erbil, Iraq. The 60 room hotel, is minutes away from all the must see destinations of the city and has a swimming room, sauna, 24 hours Gym, restaurants and great business facilities. Erbil is going to be the 2014 tourism capital of Iraq, and is a gorgeous city which has the perfect mix of ancient sights and modern day buildings and shopping malls. Selection Process: Erbil Oscar Premium Hotel required cost-effective hotel software that could manage the entire hotel’s departments, i.e. restaurants, gym and swimming pool, minibars, etc, in an extremely easy to use manner. They had nearly finalized to go ahead with a Legacy giant before they had even considered Hotelogix. But once they saw the interface and features of Hotelogix, they realized this was the solution they were looking for; Hotelogix gave them a complete property management solution. Why Hotelogix? Erbil Oscar Premium Hotel had practically signed up with a legacy software solution, but after speaking to Hotelogix’s reseller in Iraq, Ejaftech, they realized this PMS was better suited for their requirements. Mr Shahab Hamid, owner of Erbil Oscar Premium Hotel, “Thanks to Hotelogix and Ejaftech Team, for providing such a good solution to us, which we selected immediately after working on it with your team.” Main Benefits of Hotelogix According to the hotel, the biggest selling point was that Hotelogix was a cloud based solution; therefore they didn’t need to install any server or wired networks. This benefit was extremely cost effective for Erbil Oscar Premium Hotel and saved them a lot of money as compared to their other option. Also compared to an offline legacy model in Hotelogix, there is no Data destruction. Erbil Oscar Premium Hotel is confident that Hotelogix shall give them great ROI and boost their occupancy levels. Another great benefit has been that even though Mr. Hamid, the owner of the hotel, travels a lot, and is not always physically present at the property, Hotelogix can allow him to access his hotel from anywhere, anytime and anyplace. Hotelogix Support Erbil Oscar Premium Hotel has been extremely impressed with the support given both by Hotelogix and their reseller in Iraq: Ejaftech. Once the hotel signed up, Ejaftech created a wireless network for them and provided full open time training and support. They also appreciate that Hotelogix works with their customers and listens to their feedbacks and suggestions. Mr. Hamid wishes Hotelogix and Ejaftech the best of luck, and is sure that Hotelogix will be very successful in Iraq.
Jardin Des Dours, Morocco Jardin Des Dours with Hotelogix (A case study on Jardin Des Dours, Essaouira, Morocco) A Quick Look:The hotel wanted to offer their guests a booking option through their website. They found Hotelogix’s booking solution best as it seamlessly integrated with their website & functions, effectively. They were also looking for an integration which could offer their room availabilities through various channels such as travel agencies, tour operations & online booking sites. Hotelogix’s channel manager integration offered them a solution to automatically update room availabilities in real time which proved to be a great time saver & very cost effective. About Jardin Des Dours Located in the midst of the Essaoira Hills, Morocco, Jardin Des Douars is a beautiful 24-room guest ksar (palace).The guesthouse constructed with the charm of Moroccon traditions and materials, provides a relaxing and natural setting for its guests. Guests can be spoilt of choice by strolling through the properties beautiful garden, get pampered under the dome of the hammam, relax by the poolside, enjoy a 36 hole golf course, as well as many other sporting activities. Why Hotelogix? In 2010, Le Jardin des Douars was significantly developing their accommodation capacity; therefore they required a simple and easy-to-use solution to schedule their bookings. For them Hotelogix was the obvious choice, Grégoire Aubron, owner of Jardin Des Dours says, “We chose Hotelogix for many reasons: simplicity, intelligibility, online and multi user’s accessibility, capacity to manage different points of sale such as restaurants or spa, and cost of implementing Hotelogix. This last point was the key, since we are a small-sized hotel, we would not have been able to afford high set up costs.” Main Concern and Challenges Des One of the main concerns faced by La Jardin des Douars centered on online bookings. They wanted to first offer their guests an option to book through their website. The Hotelogix online booking solution integrated seamlessly with their website and functions efficiently. The next step was to share the hotel’s room availabilities with different Channel Partners; such as travel agencies, tour operators and online booking centers like Expedia or Booking.com. Mr. Auborn says, “Hotelogix provides solutions to broadcast our hotel’s availabilities to numerous travel agencies through the Pegasus channel. It can also integrate other channels to automatically update room availabilities in real time with our online booking partner, which is a great time-saver and very cost effective.” Main benefits of using Hotelogix The main benefits seen by Jardin Des Douars has been; streamlining of all their bookings and invoicing processes for all points of sales, great analysis of performance due to Hotelogix’s specific reports, and an increase in revenue for being able to manage room distribution in real time across various booking channels. In addition, they are happy to be able to compile a well-structured database of their guests which can then be used for their direct marketing strategies. The Hotelogix Support “There is a word which shall perfectly sum up the Hotelogix team and support: it is reactive. Every time we have a question, they answer quickly and efficiently. The support provided by Hotelogix is extremely comforting. Another excellent feature is that the team is always trying to improve the software, by regularly adding new features.”