Edgewater Inn & Riverside Grill, USA Edgewater Inn & Riverside Grill increases monthly bookings by 25% by switching to Hotelogix A Quick Look: The property was previously using a hotel management software that did not provide them with sufficient help in terms of driving more bookings. The lack of support from the previous software provider created the need to look for another hotel management solution vendor. Later, the team at Edgewater Inn & Riverside Grill signed up with Hotelogix and found it to be the right fit for their small property. About Edgewater Inn & Riverside Grill: Edgewater Inn & Riverside Grill is situated on 16 acres along the Frankstown Branch of the Juniata River in the South-Central mountains of Pennsylvania. Scenario and Challenges: From the very beginning, the team at Edgewater Inn & Riverside Grill knew the benefits of choosing a hotel management system to realise areas of growth and new opportunities in hotel business and they opted for one. However, it fell short of their requirements as they needed an advanced system that is well-integrated with online travel agencies to drive the business forward. The hotel staff had to consistently update the Expedia calendar in the extranet with their system (and vice versa). This was time-consuming and made them highly vulnerable to double bookings. After facing this problem, they signed up with another vendor that integrated with the online travel agencies. Soon, they realized that even this new hotel management solution was significantly flawed and expensive too. “We had a terrible time! The system was painfully slow, so slow to the point where there would be full days when I couldn’t get anything accomplished,” says Sarah R Beamer, Owner & Manager, Edgewater Inn & Riverside Grill. “I was consistently on the phone attending customers and making their bookings. The processes were also far more complicated than what they needed to be.” Sarah and her team would constantly refresh the reservation system to ensure that it was doing what it was supposed to. Not only this, they faced problems in the reservation management system while scrolling through the calendar. Solution: After being recommended by an online travel agent, Edgewater Inn & Riverside Grill was quick to make the transition from the problematic hotel management software to Hotelogix.“Since I was struggling so badly with my old system that it felt almost like fate when I stumbled upon Hotelogix. I had the initial trial and decided that I would try it out,” marks Sarah.“Though while choosing Hotelogix I was a bit skeptical about its performance but we were pleasantly surprised about how well it has worked for my business.” Sarah found the system to be extremely user-friendly, comprehensive and efficient compared to the ones she had in the past. “I do a lot of work remotely and I knew it was very important to be able to access my PMS from different locations. For an owner who wears many hats and is never in one place, this is an extremely important feature,” Sarah comments. Ease of use, staff training, and simplicity of one single reservation dashboard offered by Hotelogix were some of the reasons that made Sarah look no further. The results: Edgewater Inn & Riverside Grill is now also able to avoid overbookings, thanks to the seamless two-way real-time channel manager connect that Hotelogix offers. Also, the property is able to save a lot of money that they paid earlier to OTAs as commission charges as they are getting more direct bookings.“I have noticed that guests are able to make reservations through my website easily, which is helpful to save on commission from booking through an OTA. We are easily saving hundreds of dollars a month.” The property is witnessing higher conversion rates from direct hotel bookings resulting in a favorable uplift in revenue and occupancy. Sarah feels that Hotelogix is not just a more affordable system by way of the monthly expense (subscription based pricing) but it also doesn’t make an hotelier pay for each OTA booking that they get. “I was losing 20% to 25% of each booking, a bottom line that just didn’t make the OTA system worth it to me or my business,” she notes. “The training was a breeze. With past systems, I have to have too many little tips or “tricks” to get something to work, but Hotelogix is straightforward and easy to use. That’s a big deal when it comes to training staff, especially the new staff who have never worked with a PMS before.” Commenting on the support, Sarah says, the customer support is great.“I have used email, live chat, and the phone to work with customer support. They are friendly, accommodating, patient, and kind when working with you. I had to move to this new PMS system during my busiest time of year, which is not at all ideal, because of my previous system that just did not work. The timing was terrible and I had very little time to learn a new system but they did all that they could to help me. They went above and beyond to make it as easy as possible for me,” she concludes. Contact one of our sales experts to learn more about our fully integrated, cloud-based hotel management software by clicking here or calling +1 415 528 6633 Hotelogix today.
The Sands Beach Resort, Tanzania Hotelogix helps the Sands Beach Resort to automate and streamline hotel operations and maximize revenue. A Quick Look: The management team at The Sands Beach Resort was quick to realize the growing importance of using the right technology to enhance guest experience, maximize revenue and improve operational efficiencies. They understood that hospitality technology is no longer a “nice to have,” but rather a “must have” to increase their bottom line. To stay ahead of the curve, they required a comprehensive cloud-based Property Management Solution (PMS) that would manage and drive more bookings, and eventually, revenue. They decided to explore the benefits of cloud by opting for Hotelogix. The Sands Beach Resort is now able to automate all hotel operations while significantly streamlining their staff’s time. About The Sands Beach Resort: The Sands Beach Resort is situated in Dongwe in the Zanzibar region, Tanzania. It is a 20-rooms beach resort located on the island of Zanzibar off the coast of Tanzania. Scenario and Challenges: Sara Hemed, Operations Manager, The Sands Beach Resort, from her previous experience with other hotel companies, recommended Hotelogix as a multi-function system to efficiently manage hotel operations. After successfully switching 8 hotels over to Hotelogix, she was more than convinced that her new hotel property should start using Hotelogix, right from day one. Sara wanted to avoid expensive manual errors, double bookings and missed reservation using Hotelogix real-time 2-way integration with OTAs and channel managers. After facing multiple challenges in the past to manage hotel operations, Sara and her team knew they needed an automatic cloud hosted system that is not limited by functionality. Solution: “We looked at several hotel management software before zeroing down to Hotelogix. We couldn’t find a robust, well-rounded and simplified solution as good as this,” says Sara. “I was familiar with the intelligently designed interface and best-in-class features that Hotelogix offers to its customers (in my previous hotel company, we had Hotelogix as our preferred hospitality technology partner). Hotelogix fit the bill on all the points we needed. I worked successfully with it for over a year before recommending it to the new hotel property. There’s no looking back!” Sara was really impressed by the email confirmation feature, the ease of making reservations, feeding in rates, and moving any bookings on the chart. “Hotelogix has allowed us to speed up processes, review our performance and maximize revenue opportunities.” The results: “Hotelogix has proved to be invaluable for us. It has helped us to generate better revenues.” Also, the hotel staff are also saving time and using the same on improving their guest experience and overall efficiency. “It is extremely easy to streamline day-to-day hotel functions and the staff is benefitting from the flexibility of accessing the system from anywhere, anytime.” Commenting on Hotelogix support team, Sara says the issues are promptly resolved within an hour or so. “I would highly recommend any hotelier in the East African region to consider using Hotelogix as a full-service hotel management system. If used to full capacity, you would be amazed at the capabilities to streamline your booking, reservation and hotel operation procedures,” she concludes.
Khweza Bed and Breakfast, Kenya Hotelogix helps Khweza B&B simplify reservations and increase occupancy A Quick Look: Khweza Bed and Breakfast (B&B) required a cloud-enabled Property Management System (PMS) that had the flexibility to manage operations centrally, from anywhere, anytime. As travel has become increasingly digital, Khweza B&B realized that they needed a sophisticated and comprehensive PMS that could help them meet their challenges, namely overbookings, and streamlining inventory and reservation management system. The previous system did not provide all the features the hotel was looking for to effectively manage their property. About Khweza B&B: Khweza is 17 rooms budget hotel, located close to Nairobi city center. They are known for complimentary breakfast, free wi-fi, and for arranging tours and safaris within the country. Scenario and Challenges: Sally Kariuki, the Manager of Khweza B&B was previously using a PMS that lacked automation capabilities. The management team at Khweza B&B had to manage bookings manually that led to operational errors. The staff frequently faced overbookings, missed updates related to past transactions and bookings that resulted in cancellations. Not only this, last minute bookings were not seen in the system if it was not updated by any of the staff members. All this only proved detrimental to their business and severe loss of revenue. Solution: Khweza B&B required a cloud-enabled hotel management system that seamlessly integrate with the online sales channels so that all reservations and inventory data was updated in real-time. Sally chose Hotelogix as she realized the product’s multi-dimensional cloud functionalities at the time of online training sessions, conducted during the free-trial period. “We decided to switch to Hotelogix when we saw the advantages of a cloud PMS that completely synchronizes reservations from all the OTAs,” marks Sally. “I am now able to access the system from any remote location during my travels, or on holidays. This is fantastic!” she adds. Khweza B&B is realizing the benefits of the two way connect between OTAs and web booking engine and is streamlining online distribution across all channels. Talking about the user-interface, Sally comments, she is really impressed by the simplicity of the system. The system is easy for all staff to learn and operate. “There are different colours to signify a check-out, make a reservation, cancelling the booking and so on. This is just simplifying the process of reservation management for us.” The results: After implementing Hotelogix, Khweza B&B is getting more reservations than in the past. The hotel property is now generating additional revenue and is improving efficiency. The staff is saving close to 60 man-hours in a month and is utilizing that time in enhancing guest experience. “Due to marked increase in bookings, the staff is busy attending guests staying at our property,” Sally says. “I absolutely recommend Hotelogix to other B&B hotel properties. The support team is exceptional, they are ready to assist anytime you need,” she concludes. Hotelogix has been critical to the success of Khweza B&B by giving them: Automation capabilities Increase in online bookings Real time two-way connectivity with OTA and channel manager Cloud mobility
Akinon Resort, Spain Hotelogix helps Akinon move to the cloud and improve hotel revenue through robust channel management A Quick Look: After using application-based PMS systems for years, the management at Akinon Resort decided to move to cloud solution as it better suited their needs. Unfortunately, the existing PMS was not meeting the busy property’s growing requirements. Prior to Hotelogix, Akinon Resort was struggling with the manual processing of bookings on platforms such as Booking.com, AirBnb and updating the same on their website. This required deployment of countless resources and were prone to errors that resulted in overbookings or loss of bookings. The resort owners researched quite a few PMS vendors but finally chose Hotelogix as it is efficient, cost-effective and extremely user-friendly. About Akinon Resort: Akinon Resort is a beautiful oasis in tranquil and peaceful surroundings in La Nucia. They offer beautiful apartments of different sizes ideal for groups, families and couples. Explore their spa for a relaxing and pampering experience or the thermal circuit to detox in one of three saunas. Visit the restaurant for a culinary adventure and the ultimate dining experience as you are served exciting and modern dishes in stylish décor. Scenario and Challenges: The management team at Akinon Resort realized that a cumbersome PMS could prevent a one-of-its-kind property to reach its true potential. With number of bookings increasing every single day, they knew that managing the process of rates and inventory updates on distribution channels, maintaining rate parity, as well as running promotions, can be a nerve cracking process. They wanted a solution, a cutting-edge channel managing system that can easily manage their room inventory across all distribution channels in real time. Solution: “We have been using application-based PMS systems to fulfil our property’s requirements for many years now, but we realized that with advancement in reservation software, the need of channel manager becomes paramount to seamlessly integrate across all sources,” comments Didrik Bratlund, COO Akinon Resort. After looking at other PMS vendors, Akinon Resort team found Hotelogix as the easiest PMS to use with all important features in one robust platform. Choosing Hotelogix became the best choice for Akinon Resort. They decided to improve the day-to-day management of their distribution channels by implementing Hotelogix, which incorporates Channel Manager as a two-way interface between the PMS and the OTA. Commenting on the benefits of Cloud PMS solution that Hotelogix provides, Didrik says, “While our old systems required expensive servers to allow multiuser access and tied us to only use Windows, Hotelogix allows us to access our PMS system from anywhere we want, using the platform of our preference, whether that be an iOS, Windows or Android.” Not only this, Didrik was typically impressed by the customer service team at Hotelogix. “They are absolutely outstanding and our account manager Rajat made the whole process a seamless experience with a significant low turnover period,” he marks. “Combine this with 24/7 support, an easy-to-understand system with a clear and transparent layout and you have a mini revolution for our company.” The results: “With Hotelogix there is absolutely no chance of over booking and the whole process is now completely automated, resulting in a better functioning reservation system that helps in cost reduction and yields an increase in revenue. In addition to this, we can now also accept reservations through new social channels, mainly Facebook.” Upon first contact with Hotelogix, the team at Akinon Resort were immediately impressed with the online training conducted that was comprehensive and convenient. “The process was quite simple and the support team guided me through every step of the process. Furthermore, Hotelogix guides you through the whole setup process step by step, transfers all previous bookings and provides technical assistance if needed.” Akinon Resort is hopeful that they will be able to significantly boost their online revenue going ahead. “There is no doubt that Hotelogix has helped in many ways and we cannot wait to reap the benefits for years to come. Highly recommended!” he concludes.
Casa Tok Bidin, Malaysia Casa Tok Bidin chooses Hotelogix to automate and streamline operations A Quick Look: Located in the lap of serene mountains and paddy fields, Casa Tok Bidin was facing a challenge when it came to growing their room occupancy and simplifying hotel operations. In addition, they required a system that would secure guests’ credit card details and help protect the hotel from any data loss. The Casa Tok Bidin team wanted a state-of- the-art PMS that could automate bookings without being dependent on excel sheets, eliminate manual errors and help drive competitive advantage by getting better occupancy rate. After evaluating several PMS options, Casa Tok Bidin eventually chose Hotelogix, an all-in- one cloud based PMS that is powerful yet simple to use. About Casa Tok Bidin: Casa Tok Bidin is surrounded by serene mountains and paddy fields and is a three year old property with 19 room inventory. This beautiful boutique hotel is located at Pantai Cenang, is a perfect place to relax and admire the lush views of the nature. Scenario and Challenges: Formerly the property was run on a manual system. When a guest called up the hotel, it was noted in a registration book and multiple people working on the front desk led to double bookings. In order to get rid of such difficulties and manage reservations more efficiently, the hotel required a robust reservation system that provided a clear and real-time room inventory. Solution: Shafar Jamaludin, Managing Director, Casa Tok Bidin, researched a variety of cloud- based property management systems PMSs before turning to Hotelogix. “A solution like Hotelogix provides a powerful PMS technology which is at par with the efficiency level expected in large hotel chains,” comments Shafar. “We were particularly impressed with a wide range of features and functionality such as front office operations, housekeeping, and guest history details. While other providers don’t usually have a POS feature within the system, Hotelogix, comes with unlimited POS as a part of their product offering.” Hotelogix provided Casa Tok Bidin with real-time room inventory and rate update across both online and offline channels leading to a great booking experience for the guests. Easy to use interface, data security, affordable pricing, real-time updates (since the system is cloud based) are some of the primary characteristics that impressed Shafar and his team, helping them move on from their past manual system. The results: The hotel liked the convenience a cloud based PMS offered through anywhere, anytime access. Offering real -time online bookings that is fully integrated with the PMS, Hotelogix addressed Casa Tok Bidin’s top challenge – a hassle free online reservation system for their guests. “Most service providers don’t come with an integrated solution. Through Hotelogix, we have experienced high number of bookings rolling in and no shows have gone down significantly,” marks Shafar. Casa Tok Bidin has been operating with Hotelogix since November 2016 and has witnessed significant increase in room occupancy, direct bookings and overall revenue. “Hotelogix provides solutions to build our business, maximize profitability, engage guests and, most importantly, offer more personalized services,” marks Shafar. “It is a truly innovative property management system that is not only managing our operations better but is also helping us connect more closely with guests, avoiding any data breaches.” On Casa Tok Bidin’s experience with the Hotelogix support team, Shafar responded, “I loved it! The team knows what they are talking about. The dedicated account manager : in our case, Ankit : really helped. They are always there to resolve issues. Anytime I call, there is an immediate response from Hotelogix.”
Kilifi Maghreb, Kenya Kilifi Maghreb seeks modern, cloud based PMS to streamline their operations and reservation management A Quick Look: Initially, when Kilifi Maghreb started operations, they faced real difficulties to manage bookings manually and maintained data in excel sheets led to significant errors. They realised that manual ways of managing their property will only dampen their business growth and they started looking for better inventory management. Kilifi Maghreb found Hotelogix to be a perfect fit to match their property requirements and has been using it since September 2016. About Kilifi Maghreb: Set in lush tropical gardens with modern amenities and tastefully decorated interiors, Kilifi Maghreb offers cool, comfortable surroundings, perfect for spending time to read on afternoon, a swim or alfresco dining. The property is perfect for honeymooning, partying, enjoying coastal home-made meals or just getting away. An 8 year old property with 19 rooms, it offers a mesmerizing view with a lot to explore in the Kenyan coast – be it world recognized bio-diversity sites or the ancient ruins or one of the few remaining tropical forests. Scenario and Challenges: To thrive in an increasingly online world of hospitality technology, the hotel realized they needed to migrate from manual processes (MS excel sheet) to more advanced operational systems. Not only this, Kilifi Maghreb was struggling to efficiently manage reservations especially during peak seasons, the reason being over booking and inefficient reservation management system. The staff were unable to keep track of bookings, past transactions, and didn’t know how much they owed back to the customers. So, they had to dig up invoices which made the task tedious and came with a high error margin. Solution: “As we evolved, we wanted to ensure that we have everything, particularly our operations streamlined and automated,” says Brenda Majanja, Director at Kilifi Maghreb. Spearheading the search for a new PMS, Brenda looked for a system which can meet the core challenge of ‘inefficiency’. Since the staff was missing emails from clients (as they were largely occupied in managing reservations) and payment issues were cropping up, the hotel required a one stop solution to manage all aspects of hotel operations. Before adopting Hotelogix, the hotel was not using any ‘well developed’ software. Since their most of the resources were deployed in managing different areas of property, it only resulted in poor guest experience. All these issues combined, led Kilifi Maghreb to look for something new and that’s how they got to know about Hotelogix (through online search). Upon further examination and after evaluating several PMS options, Brenda found that Hotelogix is the ideal match for her business needs. “I started exploring the likes of PMS providers but finally decided on Hotelogix,” marks Brenda. She took the trial and was convinced with week. “Thanks to Hotelogix, moving to cloud based PMS was easy. The system is simple to learn and customer support is exceptional,” she comments. “We were impressed by the simple pricing and the way in which the software was showcased to us by the product expert.” The results: Brenda knew she wanted a fully cloud based system so that she is not constrained by the limitations of manual processes. Designed to be fully user friendly, intuitive and flexible enough for individual property needs, the hotel was able to find all important features in one robust platform. The hotel switched to Hotelogix, cloud based PMS provider in September 2016 to manage their inventory and reservations allowing their staff to focus on other departments and ensure standards across the board are met. After using Hotelogix for about six months now, the hotel’s occupancy (as they are able to manage reservations efficiently and simultaneously offer special discounts) has reached new heights while saving time enormously. “Tasks that would take half a day to compile / compute are now done in a matter of minutes. This means more time for staff to spend with guests,” notes Brenda. The hotel can now easily manage rates and offer discounts as and when needed. “Rate management is a cakewalk. I no longer sit with calculators or excel sheets to set and optimize rates across the property,” Brenda ends. Commenting on the PMS app that Hotelogix provides Brenda said, “It’s fantastic! Reservation is so easy to carry out and working on it is amazing!”
Hotelogix Hotel Management System for Topaz Malta Hotel Topaz Malta Hotel Boosts Efficiency With Hotelogix A Quick Look: Being in charge of a large 300+ room property, Alan Arrigo was in need of a modern management system that could help him manage operations and bookings more efficiently. Effectively organizing group reservations was also a priority. Hotelogix registered as the ideal system, providing all the functionalities he was looking for : and at an affordable rate. About Topaz Malta: This 326-room property is just a 15-minute walk from the beach and offers its guests a variety of amenities to enjoy as well as comfortable and affordable accommodations. Established in 1987, the hotel is located at the heart of Buggiba : a popular tourist destination in the city. With five floors split across three buildings, the property includes a pub, a restaurant and pizzeria, hairdresser, massage parlor, souvenir shop, and a library with free WiFi available throughout. Scenario and Challenges: The hotel was relying on an outdated system for managing bookings and required a lot of manual inputs from the staff while creating bookings, especially group reservations. As a result, the employees would spend a considerable amount of time creating and organizing reservations as all guest information had to be entered manually from telephone and email sources. With so much time being devoted to managing the system, the 6-person team was often overburdened and not able to properly organize all the incoming information, leaving the property exposed to serious hazards such as double-bookings. Alan needed a solution that could simplify the front desk operations such as creating and organizing reservations, while eliminating the possibility of encountering double-bookings. He also wanted a simple, yet powerful interface that his staff would be able to learn and understand quickly. Solution: After scouring the internet for the ideal system, Alan stumbled across Hotelogix. While most hotel software only catered to a specific department within the hotel, such as the front desk, point-of-sale, or distribution; Hotelogix offered a comprehensive solution with in-built modules for each department within the property. Alan was impressed by the intelligently designed interface and especially liked the real-time integration to online channels through the channel manager : he could now build his online presence and control his rates on every platform easily from a single screen, while also eliminating double-bookings. And with its powerful multiple reservation capabilities, the hotel’s staff were able to manage large group reservations efficiently and quickly look up the allotted rooms, prices, and so on. Benefits: There has been significant improvement in productivity as Hotelogix’s Front Desk tool helped to streamline operations such as creating bookings, check-in and so on Of the original 6 person reservation management staff, only 2 are now needed to manage bookings, with the remaining 4 able to dedicate time to new marketing initiatives Employees are able to handle large group bookings with ease since all information is hosted on one screen : price, allocated rooms, and group profiles Rooms can now be distributed on premium OTAs such as Booking.com, Expedia, Agoda and so on, while any changes in room rates or availability can be instantly updated across all channels “We are a hotel of 320 rooms : quite a big hotel for our country : and we were using a system where we had to enter everything manually. Hotelogix helped streamline our operations with the channel manager and other tools, we used to have 6 people for reservations but now 4 of them are free to work on marketing!” -Alan Arrigo, Topaz Malta Hotel
Mount Jefferson View, USA Mt. Jefferson View Increases Bookings by 25% with Hotelogix A Quick Look Dewald Steinmann, Property Manager and Partner at Mt. Jefferson View, was searching for a property management system that would help him drastically cut down costs while at the same time increasing his occupancy rates. After comparing different systems, he implemented Hotelogix and has been extremely pleased to see his bookings increase and his costs decrease. About Mount Jefferson View: Mount Jefferson View is located in the White Mountain region of the United Sattes and offers guests a relaxed atmosphere with 14 rooms and 8 cabins. The staff strives to offer customers adventures and memories with their families and friends that will last a lifetime. Scenario and Challenges: Dewald Steinmann, Property Manager and Partner at Mount Jefferson View, was previously using a different Cloud-based property management system for his management and online selling needs. However, he faced considerable challenges with this system when it came to information input and overall navigation abilities, causing a great deal of frustration for his staff as well as his guests. There was also a high cost associated with each booking that resulted from the channel manager, as he was paying over $1,000 USD per month in addition to a percentage of each booking made on the Channel Manager. Solution: In an effort to cut costs, Steinmann began researching new property management systems. He considered a handful of other Cloud-based property management systems, but found that Hotelogix provided exactly what he needed in a simpler way and at a fraction of the cost. Other factors that played a role in Steinmann’s decision-making process were the user friendliness, high level of customer support, and ability to integrate easily with Channel Managers. Steinmann was also able to take advantage of further cost savings by integrating with the Siteminder Channel Manager as part of a Hotelogix promotion. After deciding on Hotelogix, Steinmann was further impressed that the support staff was in constant contact day and night during his set up process in order to ensure a smooth implementation. As a hospitality industry newcomer, he felt as though the support staff went “above and beyond” in solving any issues that occurred during the setup process. Benefits: Overall savings of $800-$1,000 USD per month 30% increase in bookings in just one month Overall bookings have increased 25% since 2014 Steinmann projects an increase in overall occupancy from 70% in 2015 to 85% in 2016 Staff has more free time to interact with guests as reporting and administration work is handled by the PMS “For ease of use, most competitive cost effectiveness, and great customer support Hotelogix is a company that will help grow your business,” -Dewald Steinmann, Property Manager/Partner, Mt. Jefferson View
Thomas Albert Hotel, Moldova Thomas Albert Hotel witnessed 45% rise in online bookings and an overall 50% increase in revenue after moving to Hotelogix A Quick Look: Thomas Albert Hotel was opened for its guests in May 2016. Initially, the hotel was using excel sheets to run their operations. But at some point, the team at Thomas Albert Hotel realized that to smoothly run their day-to-day operations and to avoid double bookings/over bookings they needed a fully automated Property Management System. The hotel was looking for a fully integrated cloud system that could be accessed from anywhere and drive incremental revenue. After switching to Hotelogix, Thomas Albert Hotel saw a high of 45% online bookings and 50% revenue increase while saving hours of manual work. About Thomas Albert: Built in 2016, Thomas Albert is located in the Chisinau City, Moldova. The hotel has 20 modern rooms that offers a host of amenities to make your stay comfortable and memorable. Scenario and Challenges: Formerly run entirely via manual processes, the management at Thomas Albert Hotel quickly realized they needed an automated system, a cloud-based PMS in particular, to improve their operational efficiency and reach diverse audience through real-time reservation management. The team wanted to ensure that there was no revenue loss by getting the right data to grow their business. They were looking for advanced reporting functionality (in a PMS) that can improve the business and enhance guest experience. Solution: “My colleagues from the hospitality industry, with the experience of other PMS advised to use Hotelogix, a cloud-based solution : to get the operational access of our property from anywhere and anytime. You have access to your property regardless of location and time. This is simply great!” comments Victoria Savga, Sales Executive, Thomas Albert Hotel. Victoria was spearheading the search for a new PMS. After going through online training sessions, Victoria and her team was convinced that Hotelogix is the ideal solution to match their property requirements. “The customer support team is fantastic and was really prompt in answering all my queries. We are impressed by the 24×7 prompt help from the support team,” marks Victoria. The results: “Using Hotelogix has made the life of our hotel staff easy, from Revenue Manager to Housekeeping. The integration of booking engine with PMS is providing a seamless user experience and real-time room availability, making it easy for visitors to see availability at a glance and make their reservation,” a few of the benefits stated by Victoria after moving to Hotelogix. “The other important benefits are elimination of overbooking, competition monitoring, rate parity maintenance as well as the online distribution. I strongly recommend Hotelogix as a reliable partner to properties for revenue growth and process automation.” Hotelogix offered the tools that promised to empower Thomas Albert Hotel to succeed in the online environment while giving complete guest profile, an essential for service personalization. Not only this, the management is able to make informed decisions, maximize efficiency and profitability because of fully integrated reporting and data analytics capabilities with the PMS.
Superpro Samui, Thailand Superpro Samui Increases Bookings by 20% by Switching to the Cloud (A case study of Superpro Samui, Koh Samui, Thailand) A Quick Look About Superpro Samui: Located on the beautiful, tropical island of Koh Samui, Thailand, this resort allows guests to partake in traditional Muay Thai boxing, MMA, and other fitness activities. The 50-room resort boasts great training and relaxation facilities for the perfect combination of sport, health, and tropical holiday. Scenario and Challenges: The staff at Superpro Samui was previously managing their property using a 10-year old system that had never been upgraded during that time and was not on the Cloud. In addition to this, they managed all channels and room distribution manually. This created scheduling issues, as staff members had to be present in the office at all times to keep the property’s operations and reservations organized. Solution: Robbie Timmers, Managing Partner at the resort, began a Google search to find a new and improved way to run his property. He came across a number of Cloud-based property management systems that were of interest before zeroing in on Hotelogix. He ultimately decided on Hotelogix after reading positive feedback from existing users of the system. He also found it very helpful that Hotelogix had an agent based in Thailand that helped him with training and setup. Initially, Timmers and his staff were nervous about making the transition from their previous system as they had become so accustomed to it, and planned to use both alongside each other for few months before finally switching over to Hotelogix. However, Timmers and his staff felt so comfortable with the system after just two days of use that they made the complete switch right away. Benefits: Once Timmers fully switched to the Cloud with Hotelogix, he began noticing many benefits as a result of implementing the system: The property has seen a 20% increase in bookings since implementing Hotelogix His staff felt the system provided them with greater flexibility and functionality, with features such as group booking management and bill splitting capability Increased organization and control gives staff more time to respond to and engage with both current and potential guests through various communication channels By seeing how Hotelogix helped streamline their operations, Timmers and his staff have looked to improve other procedures within the company. As Timmers commented, “Hotelogix inspired us.” “Hotelogix is a must have for all hotel or resort owners who would like to manage their business from wherever and whenever. If you can update your Facebook status, then you can benefit from Hotelogix : it’s that simple to use,” -Robbie Timmers, Managing Partner, Superpro Samui