Queens Hotel, Canada Canada’s Queens Hotel switches to Hotelogix cloud PMS; witnesses 20% revenue growth “Hotelogix is the best cloud-based Hotel system in the market. It offers a lot of features for the price point, which adds value. In terms of reporting, Hotelogix has helped us reduce manual work to a great extent, given how detailed the reports are.” – Bonnie Poon, Director of Operations Queens Hotel About Queens Hotel Queens Hotel is a revitalized historic boutique hotel that offers guests an inviting and comfortable environment to enjoy their stay. With the comfort of modern rooms and amenities perfectly coupled with some vintage touches, the hotel makes for a perfect option for business and leisure travelers alike. Scenario and Challenges Originally opened in 1958 as the Queen’s Motor Hotel, the boutique hotel used to be a local favorite with a lively bar and restaurant, until they closed their doors in 2015. Upon renovating, the hotel and reopened their doors to guests, the boutique hotel signed up with a cloud-based PMS to run operations. But the system came with a set of challenges that started impacting their efficiency. Some of the biggest issues they faced with the cloud-based PMS were: It didn’t support unlimited POS outlets Its features were restrictive and limited, overall It didn’t help them scale their business not did it evolve with their growing business needs In light of these challenges and their impact on their business, they decided to switch to another cloud-based PMS that better suited their business needs. In their quest to find the best cloud PMS, they reviewed a number of options. Solution Speaking on the other systems they evaluated before they found Hotelogix, the Director of Operations Bonnie Poon adds, “Before opting for Hotelogix, we had evaluated other cloud-based property management systems like Ezee, InnQuest and Webrezpro. After thorough review of all these systems, we chose Hotelogix as it best suited our business needs.” The management of Queens Hotel preferred to run their hotel operations on the Hotelogix PMS as it provided the following solutions, alongside bringing great value for money: Ability to support unlimited POS outlets Comprehensive reporting and accounting features Ability to handle heavy volume of work during peak seasons Channel connect allowing real-time update of inventory and rates across multiple OTAs Automation of hotel’s daily operations Management Dashboard Ease of implementation and use Results The boutique hotel has been using Hotelogix since 2018 and during this period they have successfully overcome several operational bottlenecks they faced with the previous cloud-based PMS. The favorite feature of cloud PMS for the management of Queens Hotel is reporting. “Be it guest-related or internal data- revenue reports, transaction reports, etc., Hotelogix gives us detailed information in every aspect of our business. They also have an amazingly fast and efficient support team, which is a huge plus.” Here are some results they have witnessed since switching to Hotelogix PMS: 20% growth in revenue 20% increase in OTA bookings 10% increase in direct bookings Zero Overbookings/double-booking issues Several man-hours saved, thanks to comprehensive reporting feature Speaking on how Hotelogix has helped the team at Queens Hotel, Bonnie Poon adds, “In terms of accounting, the reports are so detailed and good that it has helped us reduce manual effort.” The system makes it so much easier for us to capture where guests are coming from OTAs, website, walk-in, call, etc., spending less time to draft the booking sources manually.”
The Biltmore Greensboro, USA Biltmore Greensboro Hotel, USA, enjoys 40% increase in both revenue and direct bookings with Hotelogix “Thanks to Hotelogix, our operating costs have come down drastically since we’ve cut down on commissions, labor and overall reservation costs. We no longer have to worry if every single OTA is up-to-date and properly connected, nor about entering reports manually. Hotelogix has also helped us conquer the overbooking problem. Their support team is always present and happy to help us out, regardless of what the issue is, or what time it is!” Brian Coleman, General Manager Biltmore Greensboro Hotel About Biltmore Greensboro Hotel Opened in 1903, the Biltmore Greensboro Hotel is a 3-star boutique hotel with 26 rooms. Located in downtown Greensboro, this pet friendly hotel is walking distance away from some of the popular local attractions. Scenario and Challenges Prior to using Hotelogix, the Biltmore Hotel was using an on-premise system to manage the hotel’s daily operations. This system proved to be highly cumbersome for the hotel as they faced a lot of challenges, such as: They couldn’t integrate with a channel manager There were restrictions on the number of POSs connections Limited features which was heavily dependent on manual intervention The system was proving to be extremely expensive Remote access to hotel’s data was not an option Solution Speaking on the transition from the on-premise to Hotelogix PMS, Brian said, “When we decided to move to the cloud, we had reviewed few other systems like Opera and Cloudbeds. But after very careful consideration of our hotel’s evolving needs and some other vital factors, we chose Hotelogix. We are happy we made the right choice.” The hotel’s management was impressed with ease of implementation and use that Hotelogix offered. Some of the other prominent solutions that Hotelogix delivered upon were: Channel connect allowing real-time updates of inventory & rates across OTAs Unlimited POS outlets Automation of daily operations requiring minimal manual intervention Management Dashboard Comprehensive accounting and reporting features Results Biltmore Greensboro Hotel has been using Hotelogix for over three years. In these years, they have completely overcome the nagging problem of overbooking that they faced with the previous system. They have also found that distributing on OTAs is simple, as the channel manager handles this with perfection and in real-time. No longer do they have to go through the process of signing in to OTAs, updating rate & inventory, signing out manually, several times a day. This has also given them the luxury of time, which they can now spend on building guest relations. Since implementing Hotelogix, the boutique hotel has witnessed a number of benefits, like: 40% increase in revenue 40% increase in direct bookings 20% increase in OTA bookings Zero overbooking in over three years Numerous man-hours saved per-week, thanks to automation Easy, error-free distribution on OTAs, thanks to the channel manager Anytime, anywhere access to hotel data, to take timely and informed decisions
Stately Suites, India India’s Stately Suites witnesses 20% increase in revenue with Hotelogix PMS “Since the last 2 years that we have been using Hotelogix, we have seen a 20% increase in our revenue and a 10% rise in our OTA booking. Overbooking has become zero now, and we have been able to save man-hours. It has also helped us to efficiently manage corporate bookings along with drastically improving our online reputation.” Meher Patel, Managing Director Stately Suites About Stately Suites Stately Suites is a group of 3 properties, located in the Delhi-NCR region with a total of 63 rooms. Going by its tagline “We Pamper”, the India-based chain property prides itself in providing top-notch services to its patrons. Their primary customers are corporates who contribute to 80% of their business. Scenario and Challenges The group’s management was handling operations with an on-premise PMS which had its own sets of challenges. The on-premise PMS didn’t provide them with centralized control over their multi-property operations. They also had to update rates and inventory across OTAs manually, which was time-consuming and prone to error. Grappled by all these operational bottlenecks, the group was struggling to generate more revenues and drive business growth. Here are some other challenges: They couldn’t access the PMS remotely They had to update OTAs manually, as the PMS was not connected to a channel manager They were facing overbooking issues They had to manually handle guest reviews and feedback Due to the above-mentioned operational bottlenecks, the management started looking for a feature-rich and comprehensive PMS. “As a tech-savvy hotelier, I clearly understand the power of new-age hospitality tech platforms as they provide the much-required competitive edge. That is the main reason I decided to migrate to a cloud PMS. Out of the many we surveyed, Hotelogix was the only PMS that met all our requirements,” Meher added. Solution Hotelogix PMS resolved all the challenges that Stately Suites faced by offering the following solutions: Cloud-based PMS Centralised access Centralized guest history Integrated Channel Manager & PMS Automation of guest review collection process Results For Stately Suites, Hotelogix PMS came as the ultimate platform that helped them automate and streamline operations. The integration between the channel manager and the PMS has enabled the group to evenly distribute rooms and rates on sales channels, leading to a 10% increase in booking coming via OTAs. Here are some other prominent results that Stately Suites has witnessed with Hotelogix: Here are some of the ROI statistics Arunreas has witnessed, since implementing Hotelogix: 20% increase in operational efficiencies with centralized control 10% increase in OTA booking with an overall increase in occupancy from corporates Improved capabilities to collect and manage guest reviews Enhanced online reputation and ratings No more overbooking Anywhere, anytime access to the PMS and hotel data Managing corporate bookings efficiently Access to real-time insights, helping in tracking the outstanding amounts of their corporate clients
Arunreas Hotels and Resorts, Cambodia Cambodia’s Arunreas Hotel overcomes overbooking and improves operational efficiency since implementing Hotelogix “In the two years that our luxury boutique hotel has been working with Hotelogix, our OTA bookings, direct bookings as well as our revenue has gone up by 10%. We are grateful to the support team that has made sure that they instantly resolve all issues. Hotelogix is easily the best Property Management System out there.” Nicolas Juralina, Director Arunreas Hotels and Resorts About Arunreas Hotels and Resorts Arunreas Hotel is a 12-room luxury boutique hotel, nestled in the heart of Phnom Penh, Cambodia. Carefully designed keeping in mind the convenience of both business as well as leisure travelers, Arunreas guarantees guests a stay that will leave them longing for more. Scenario and Challenges Previously, the luxury hotel was managed by another cloud-based PMS. The system didn’t deliver on the promise of automation, as it should have. Apart from this, Arunreas Hotel also faced the following challenges with the previous Property Management System: The system proved futile in resolving issues of overbooking and double booking It couldn’t support multiple POS outlets It couldn’t evolve with growing needs and the Hotel couldn’t scale their business It was too time-consuming as it needed a lot of manual intervention Overall, the features were very limited and restrictive Solution As one of Cambodia’s most popular hotels, Arunreas needed a system that could keep up with the growing needs of the hotel and the industry. Given these challenges, the management began hunting for a system that could resolve all these issues and help them achieve their goals. Hotelogix Cloud-based PMS came as the best fit for Arunreas as it not only addressed all their issues as but also with the following: Channel Connect allowing real-time update of inventory and rates across OTAs Unlimited POS outlets Limitless potential to scale their business Automation of daily operations Extremely robust and feature-rich platform Its ability to handle heavy volume of work during peak seasons Comprehensive accounting and reporting feature Management dashboard Uncompromised Data Security Ease of Implementation and use Results Arunreas Hotels and Resorts has been using Hotelogix cloud PMS for almost two years now. In these two years, they have streamlined and automated several operational processes. They have also saved on numerous man hours per week allowing them to focus on the more fruitful daily activities. Here are some of the ROI statistics Arunreas has witnessed, since implementing Hotelogix: 10% increase in revenue Over 10% increase in bookings via OTAs Over 10% increase in direct bookings Zero overbookings/double bookings Zero operational issues thanks to the 24/7 live support
Carnarvon Motel, Australia Carnarvon Motel, Australia, witnesses 20% growth in revenue as well as in OTA bookings with Hotelogix PMS “We, at Carnarvon Motel, have been using Hotelogix PMS for almost three years. Their customer service is nothing short of ‘great’. We wouldn’t change to anything else. We highly recommend Hotelogix to anyone looking for a PMS solution.” Peter Barrett, Owner Carnarvon Motel About Carnarvon Motel Set up in 2015, Carnarvon Motel is a family-friendly motel in the heart of the picturesque Gascoyne region in Australia. The motel has been successfully using Hotelogix for almost three years now. Scenario and Challenges Prior to using Hotelogix, Carnarvon Motel has an on-premise PMS in place. The biggest challenge they faced with this system was that they couldn’t integrate with a Channel Manager, which was a massive disadvantage for the Motel. Some of the other challenges they faced were: They didn’t have remote access to their hotel’s data No real-time update of inventory and rates across OTAs Limited reporting and accounting options Loss of several man-hours, as operations were not automated Inability to handle high volume of work during peak seasons Given these challenges, the motel began their search for a more efficient system which could resolve all of them. This is when they stumbled upon the Hotelogix Cloud-based Property Management System. Solution In the face of the challenges they faced, Hotelogix came as the perfect system to not just address them but to resolve them. The following are the solutions that Hotelogix PMS presented to Carnarvon Motel which helped them drastically improve the way they ran their business: Seamless integration with Channel Manager allowing real-time update of inventory to and from the PMS & OTAs Anytime-anywhere access to the Hotel data, thanks to the Mobile Hotel app Rich and reliable reporting and accounting features Automation of several daily hotel operations Management Dashboard allowing the motel’s management to stay on top of things, always Multiple third-party integrations- for revenue management, business intelligence, online reputation management, accounting, etc. Hotelogix’s ability to handle heavy volume of work during peak seasons Results In the past three years that Carnarvon Motel has been Hotelogix successfully, they have transformed the way they manage their business. The biggest success for the motel with Hotelogix PMS was that they saved on a significant number of man-hours. This has opened doors of improving and building guest relations as the staff can dedicate that extra time in engaging with the guests. Here are some of the other results that Carnarvon Motel has witnessed since implementing Hotelogix: 20% increase in revenue 20% increase in direct bookings, thanks to the web booking engine 20% increase in bookings coming in from OTAs No overbookings since their integration with the Channel Manager Resolving issues happens almost instantly, thanks to the 24/7 support extended by the Hotelogix support team
Hotel Heranya, Nepal Nepal’s Hotel Heranya witnesses 20% increase in revenue with Hotelogix cloud-based PMS “Hotelogix Hotel Management Software is extremely feature-rich and caters to every need of our hotel. With Hotelogix cloud PMS, we have been able to handle overbooking issue, quite efficiently. We are happy to see how the PMS helps us in real-time inventory distribution. Very soon, our second property will go live with Hotelogix as well.” Ravi Manandhar, General Manager Hotel Heranya About Hotel Heranya Hotel Heranya is a family-run, leisure hotel with 17 rooms, located in Kathmandu, the capital of Nepal. Scenario and Challenges Hotel Heranya had been managing its operations manually, until 2 years ago. But this was proving to be exceedingly challenging, for the following reasons: Inventory & Rate distribution on OTAs was done manually Overbooking was very common and a constant threat They had to handle POS separately, leading to mismanagement They couldn’t scale their operations Gaining and actioning insights was not an option, as reporting wasn’t streamlined Overall, lack of automation crippled their operational efficiency With all these challenges looming over them, they decided to change the way things were managed. This is when the hunt for a feature-rich and easy to use, cloud-based Property Management System began and they stumbled upon Hotelogix. Solution In the face of the challenges they faced, Hotelogix came as the perfect system to not just overcome all of them but also do away with them. Some of the Hotelogix solutions that proved beneficial to Heranya are: Automation of their daily operations Unlimited POS Rich and reliable accounting and reporting options Unwavering Data Security on the cloud Management Dashboard allowing hotel management to stay on top of things, always Results In the two years that Hotel Heranya has been using Hotelogix, they have successfully transformed the way they manage their business. Even though the cloud-based PMS has enterprise-grade features, the family-run hotel has found its perfect PMS in Hotelogix. Hotel Heranya now saves several man-hours weekly, because of the automation of daily operations. They also have anytime-anywhere access to hotel data, thanks to the Mobile Hotel PMS app. These apart, the Hotel has also seen some transformational results. Here are some of the bigger changes they have witnessed since implementing Hotelogix: They have seen a 20% increase in revenue They have overcome overbooking issues A 10% increase in direct bookings has been registered They have been able to resolve issues in almost no time, thanks to the ’24/7 support’ offered by Hotelogix Bookings from OTAs have increased by over 20% In Ravi’s words, “For our second property, we knew Hotelogix PMS was the best choice given how quickly we could resolve the issue of overbooking. We are sure that with Hotelogix PMS supporting our new 8-room boutique property, we are in safe hands.”
Country Inn Hotels and Resorts, India Country Inn Hotels & Resorts, India, witnesses 15x Return On Investment since implementing Hotelogix PMS “Within one year of migration to Hotelogix, our perception towards the product has changed. The PMS has given us around 15x Return On Investment. It is, indeed, the most comprehensive cloud-based PMS that can help group properties in every aspect of their operations.” Pooja Ghosh, GM – Reservations Country Inn Hotels & Resorts About Country Inn Hotels & Resorts With 9 properties spread across exotic tourist destinations, and all of them offering 4-star services, Country Inn Hotels & Resorts has made its mark in the Indian hospitality industry. Riding high on its impeccable customer service, this group has grown big in the last 25 years. Scenario and Challenges Prior to Hotelogix, the group used an on-premise Property Management System to manage their operations. But they faced several challenges which hindered their scope for operational excellence. The following are some of the challenges they faced with the previous system – No two-way connect with the channel manager : This meant that updates of bookings from OTAs to the PMS were done manually resulting in errors, inefficiency and a lot of time being spent on this activity This also led to double bookings and loss of business opportunity No centralized control to manage operations across all the 9 properties Solution Seamless transition and integration to the Hotelogix PMS Two-way real-time connect between PMS and channel manager Instant update of inventory and rates on all OTAs to minimize the risk of double bookings Implementation of occupancy-based Dynamic Pricing Automation of end-to-end operations Centralized dashboard to allow the group’s management access to all 9 properties at a glance 24/7 support to make sure instant resolution, in case of any issues Results The group has witnessed a 10% increase in revenue since implementing Hotelogix Hotelogix has delivered an impressive 15x Return On Investment to the group All bookings/cancellations/modifications made on OTAs, now, get pushed automatically and instantly to the PMS No more double booking, no more guest disappointment With occupancy-based dynamic pricing in place, pricing is also more efficiently done Since the most complicated task of updating OTAs is now automated, it has helped the group get around 10% more bookings via OTAs Anywhere, anytime access to all their data and reports Managing all 9 properties can also be done from a single, centralized dashboard
Our Zanzibar Hotel Group, Tanzania Our Zanzibar Group witnesses 35% increase in occupancy with Hotelogix cloud-based PMS “Our Zanzibar Group gives a perfect 10 to Hotelogix! Their 24/7 support and rich reporting features have helped us immensely. We highly recommend Hotelogix to anyone on the lookout for a cloud-based Property Management System.” Ayman Saleem, Group Director Our Zanzibar Hotel Group About Our Zanzibar Group With over 15 years of experience in the hospitality industry, Our Zanzibar Hotel Group has the honor of being the most recommended and preferred properties in Zanzibar. They have a total of 11 properties, with 106 rooms. The group is a combination of 3-star and 5-star properties. Scenario and Challenges Prior to Hotelogix, the group was using a popular PMS and a Channel manager to manage their hotel reservations and operations. But this was not very effective, and they had to turn down guests owing to the following challenges: Manual login to maintain sync between all booking channels No real-time interaction between PMS and OTAs Overbooking Solution They were on the hunt for an all-inclusive Property Management System which led them to a few options. But each one lacked one or the other feature. This is when they found Hotelogix and decided to go ahead with the cloud-based PMS to support the group’s heavy operations, for the following reasons: 24/7 support Issuing invoices to guests Rich and diverse reports feature Management Dashboard for on-the-go access to hotel’s data Improved check-in process and time Results Our Zanzibar Hotel Group found the perfect solution to all their hotel operations-related issues in Hotelogix cloud-based Property Management System. They have been using Hotelogix for the last three yeas and this speaks volumes about how effective the PMS has been in redefining their hotel operations. Increase in occupancy: the group has witnessed a steady 35% increase in occupancy since implementing Hotelogix Increase in bookings via OTAs: They have recorded more than 25% increase in bookings coming in from OTAs Increase in direct website bookings: More than 25% increase has been observed in direct bookings coming in from their website Let numbers do the talking: The rich reporting has allowed the group to take data-driven decisions by comparing different timelines Fully customizable packages: Controlling booking requests and customizing packages as per guests’ preference is a lot easier Managing heavy operations during full occupancy in peak season is now a cake walk since everything is automated
Mint Hotels & Suites, India Mint Hotels & Suites, India, saves over 1500 man-hours a month with Hotelogix PMS “Hotelogix has also proven extremely efficient in keeping up with our expansion as we went from 7 properties to 30 in less than a year.” Shantanu Chatterjee, Co-founder & Director Mint Hotels & Suites About Mint Hotels and Suites With a chain of business hotels, suites, and resorts spread across India, Mint Hotels & Suites enjoys a special status as one of the rapidly growing newest entrants in the domestic hospitality market. Scenario and Challenges The mandate was always clear to the group, when it came to selecting the right PMS. They needed a system which was: Cloud-based Easy-to-use Highly scalable since expansion was on the cards Overbooking due to mismanaged inventory updates Solution After assessing a few other PMS, the group decided to go ahead with Hotelogix Cloud-based Property Management System for two of their seven properties. Since they found it to be a comprehensive solution, and the only one which addressed all their requirements, they soon adopted Hotelogix at all their properties. The management was empowered to access the PMS and keep track of hotel’s performance, regardless of where they are. Results Currently, Hotelogix powers over 1000 rooms of all the 30 properties of the group. Over the past one year, the management at Mint Hotels & Suites have been leveraging many benefits of an enterprise-grade cloud PMS through Hotelogix. Operations have been completely streamlined across all properties More than 1500 man-hours per month saved, thanks to automation of several processes PMS and Channel Manager Connect has automated rate and inventory updates across OTAs Hotelogix PMS has also helped the Mint Hotels and Suites in scaling up their business as they grew from 7 to 30 properties in a year
House Khas group, India Hotelogix helps House Khas group witness 30% growth in revenue & 20% growth in bookings via OTAs Quote: “The most user-friendly Hotel Property Management System with excellent support whenever we need help.” – Kishore Ahire, Managing Director at House Khas. About House Khas: With 8 properties spread across Maharashtra, House Khas is a hospitality group that provides budget accommodation to business travelers. This well-known group of serviced apartments has been leveraging many benefits of Hotelogix cloud-based PMS for over a year now. Scenario and Challenges: Inability to effectively update inventory across multiple OTAs Time management for the staff due to over dependence on manual tasks Lack of remote access to PMS Overbooking due to mismanaged inventory updates Solution: Hotelogix cloud-based Property Management System resolved all the challenges that the House Khas group had been facing. The PMS they had considered, prior to the implementation of Hotelogix, took over 5 months for implementation and they never went live with that PMS. Implementing Hotelogix was a lot smoother and quicker than what they had expected it to be. This, in itself, was quite a relief for the team. Hotelogix easy-to-use PMS improved time management, allowing staff to focus on other aspects of their work Automated and real-time inventory update across multiple OTAs No more scope for overbooking as inventory was instantly updated across all OTAs Anytime, anywhere access to PMS and all data relating to the hotel Improved check-in process and time The results: Since the implementation of Hotelogix PMS, a little over a year ago, the House Khas group has witnessed the following changes: 20% increase in bookings from OTAs 30% increase in revenue Improved staff efficiency and productivity Better time management for all staff Considerable drop in overbookings and double-bookings “Hotelogix Property Management System is the most user-friendly PMS. It has helped us streamline many our operational processes; For example – inventory updates on OTAs- Since this is no longer done manually, our staff now has so much more time to perform other important tasks. I must mention that the support provided by the team is excellent. They are available 24/7 in case we need them. Hotelogix has also helped us achieve a significant spike in our revenue.” Kishore Ahire, Managing Director at House Khas group.