Customer Success Story

Our Zanzibar Hotel Group Tanzania

Our Zanzibar Group witnesses 35% increase in occupancy with Hotelogix cloud-based PMS


"Our Zanzibar Group gives a perfect 10 to Hotelogix! Their 24/7 support and rich reporting features have helped us immensely. We highly recommend Hotelogix to anyone on the lookout for a cloud-based Property Management System."
-Ayman Saleem, Group Director, Our Zanzibar Hotel Group, Zanzibar

About Our Zanzibar Group:

With over 15 years of experience in the hospitality industry, Our Zanzibar Hotel Group has the honor of being the most recommended and preferred properties in Zanzibar. They have a total of 11 properties, with 106 rooms. The group is a combination of 3-star and 5-star properties.

Scenario and Challenges:

Prior to Hotelogix, the group was using a popular PMS and a Channel manager to manage their hotel reservations and operations. But this was not very effective, and they had to turn down guests owing to the following challenges:

  • Manual login to maintain sync between all booking channels
  • No real-time interaction between PMS and OTAs
  • Overbooking
Our Zanzibar Hotel Group, Zanzibar
Our Zanzibar Hotel Group, Zanzibar
Hotelogix: Smart Hoteliering

They were on the hunt for an all-inclusive Property Management System which led them to a few options. But each one lacked one or the other feature. This is when they found Hotelogix and decided to go ahead with the cloud-based PMS to support the group’s heavy operations, for the following reasons:

  • 24/7 support
  • Issuing invoices to guests
  • Rich and diverse reports feature
  • Management Dashboard for on-the-go access to hotel’s data
  • Improved check-in process and time
The results:

Our Zanzibar Hotel Group found the perfect solution to all their hotel operations-related issues in Hotelogix cloud-based Property Management System. They have been using Hotelogix for the last three yeas and this speaks volumes about how effective the PMS has been in redefining their hotel operations.

  • Increase in occupancy: the group has witnessed a steady 35% increase in occupancy since implementing Hotelogix
  • Increase in bookings via OTAs: They have recorded more than 25% increase in bookings coming in from OTAs
  • Increase in direct website bookings: More than 25% increase has been observed in direct bookings coming in from their website
  • Let numbers do the talking: The rich reporting has allowed the group to take data-driven decisions by comparing different timelines
  • Fully customizable packages: Controlling booking requests and customizing packages as per guests’ preference is a lot easier
  • Managing heavy operations during full occupancy in peak season is now a cake walk since everything is automated

At a Glance

Our Zanzibar Hotel Group

Across Zanzibar

  • Real-time update of inventory and rate across OTAs to avoid overbooking
  • Round the clock support
  • Feature rich PMS that can handle the volume of operations during peak season