Matahari Bungalows, Indonesia Indonesia’s Matahari Bungalows has seen a 30% increase in revenue since implementing Hotelogix Cloud PMS. Here’s how “Hotelogix has really helped us control the possibility of overbooking. The Property Management Software has helped us achieve a higher degree of technical and operational efficiency. Hotelogix has a great team which is always there to support us, whenever we need them” – Putu Sarwa, Resort Manager, Matahari Bungalows About Matahari Bungalows Known for being the only property in Legian that has a big, tropical garden, Matahari Bungalows is a popular choice for couples and leisure travelers alike. Centrally located, this resort is 15 minutes away from the airport and a short 5-minute walk away from Kuta beach. uninterrupted romantic time together, or a small group of friends. Scenario and Challenges Prior to using Hotelogix Cloud-based PMS, the management at Matahari Bungalows used an on-premise system to manage operations. While it did help them initially, with time, they began to witness several operational challenges that affected their business. Some of the most crucial issues they faced with the previous system were: It didn’t support the integration of a channel manager Overbooking & double-booking hassles were becoming increasingly common The overall features of the system were restrictive and very limited Accounting and Reporting were extremely exhausting processes There was no remote access to the system to manage the business on-the-go Solution It was then that the management at Matahari Bungalows decided to move their operations to a cloud-based Property Management System. Soon they chose Hotelogix as their preferred technology partner to manage their hotel operations. Some of the solutions that drove this decision of theirs were: Channel manager connect allowing real-time update of rate and inventory to and from OTAs and PMS Automation of several daily operational activities Web Booking Engine to drive more direct bookings through website Unlimited POS outlets Comprehensive accounting and reporting features The system’s ability to handle heavy volume of work during peak season Anytime-anywhere access to the hotel data, thanks to the cloud-based system Results Matahari Bungalows has been using Hotelogix since early 2019 and in this period, they have overcome several operational bottlenecks that hindered them from tasting success. Some of the most noteworthy results they have seen since moving to the Hotelogix cloud-based PMS are: 30% increase in revenue 20% increase in bookings from OTAS 10% increase in direct bookings Minimal Overbooking hassles
Pikes Peak Resort ,USA Pikes Peak Resort, USA, adopts Hotelogix; achieves 10% revenue growth & overcomes overbooking “The software really helped in eliminating many manual steps and in bringing together all the processes. One of the most important features for us in the Hotelogix PMS is that our guest data is stored in the system allowing easy access.” – Gary Bieske, Owner Pikes Peak Resort About Pikes Peak Resort Situated 7800 feet above sea level, Pikes Peak Resort is the ultimate getaway for anyone who is looking to escape from the hustle and bustle of the city. It is a 160 acre mountain ranch surrounded by the Pike National Forest. The ranch has an abundance of wildlife and is perfect for anyone seeking luxury in the wilderness. Scenario and Challenges Pikes Peak Resort had been handling hotel operations using an on-premise system, initially. However, with time, they witnessed issues that they couldn’t ignore. Some of the challenges posed by the on-premise system were It didn’t support integration with a channel manager Working on it was time-consuming as it demanded a lot of manual intervention Report creation and accounting were becoming tedious No remote access to monitor their hotel data on the go Increased scope for error due to manual dependency Solution Upon deciding to adopt a cloud-based Property Management System, the management at Pikes Peak Resort chose to give Hotelogix a try. After carefully evaluating its capabilities, they decided to implement Hotelogix. Some of the solutions that drove this decision of theirs were: Channel manager integration allowing real-time flow of inventory and rates between PMS & OTAs Automation-led efficiency and streamlining of operational activities Numerous man-hours saved, thanks to automation of daily operations Comprehensive reporting and accounting features Anytime-anywhere access to hotel data to monitor business even while on the go Results The Colorado-based resort has been using the Hotelogix Property Management System since 2018, and in this period, they have overcome several challenges they used to face previously. With a cloud-based PMS now assisting them in managing their daily operations, they have been successful in streamlining several processes. Also, since online inventory distribution and rates are updated in real-time, they have successfully overcome overbooking issues. Here are some of the other crucial results they have witnessed since implementing Hotelogix PMS: 10% increase in revenue 10% increase in OTA bookings 10% increase in direct bookings Numerous man-hours saved every week Zero Overbooking No more manual errors, thanks to automation Happy with the 24/7 support offered by Hotelogix, Gary Bieske, owner of Pikes Peak Resort says, “We also appreciate the excellent support offered by them. Their support team was over the top in taking care of the implementation process and they continue to be there even after going live.”
Fullerton Manor Inn, Canada Canada’s Fullerton Manor Inn enjoys a 30% spike in revenue, increased occupancy with Hotelogix “Hotelogix is a great tool for me to run daily operations and manage my hotel. It helps me get the latest updates, thanks to which I am better equipped to sell rooms and reduce cost. Hotelogix PMS is a highly organized system.” Guang Wang, Owner, Fullerton Manor Inn About Fullerton Manor Inn Inspired by the Mediterranean Revival style architecture, the biggest USP of this 31-room boutique hotel is its location. The Inn is 2.5 miles from one of the most popular points of interest in the world- the Niagara Falls. Scenario and Challenges In their initial days, daily operations were run manually at the Fullerton Manor Inn. They had to manually manage several operationally imperative tasks like handling reservations, cancellations, inventory distribution, etc. However, they soon realized that manual management of the hotel’s operations is not a sustainable option, in light of the challenges they faced, like: Inability to distribute inventory online in real-time Online visibility was compromised Managing operations was time-consuming and exhausting Lack of automation also led to manual errors Solution Upon deciding to adopt a cloud-based Hotel Property Management System, the management at Fullerton Manor Inn chose to try the Hotelogix PMS. After carefully assessing the system, they decided to go ahead with our Hotel Management System Software, since it resolved their operational challenges with appropriate solutions such as: Channel Manager connect allowing real-time update of inventory across channels Improve online visibility and reach, thanks to OTA connectivity Complete automation of the hotel’s daily operations Web booking engine to increase the hotel’s direct bookings 24/7 support to address any issues in real-time Results Fullerton Manor Inn has been successfully using Hotelogix since 2018 and in this time, they have witnessed several positive outcomes and benefits. With the Hotelogix PMS, they have become more efficient and organized with their business operations. This was because they no longer had to rely on manual efforts to perform tasks that could be automated. Here are some of the other crucial results they have witnessed since implementing Hotelogix PMS: 30% increase in hotel revenue 20% increase in bookings from OTAs 10% increase in direct bookings from their website Zero Overbooking/double booking issues Numerous man-hours saved every day
Azalea Hotels And Residences, Philippines Philippines’ Azalea Hotels and Residences sees a 30% revenue growth with Hotelogix “We have been successfully using Hotelogix Cloud PMS since 2011 and cannot imagine operating Azalea without the help of Hotelogix. The promise of the product has been delivered without compromise.” Elisa Escobar, General Manager Azalea Hotels and Residences Boracay About Azalea Hotels and Residences Azalea Residences and Hotels is a four-star quality serviced apartment hotel that covers a total of 5,700 square meters of land area. Each of their 285 all-suite rooms come equipped with a full kitchen and separate living and dining area. Located conveniently close to the famous Boracay White Beach, the hotel has a very good score among travelers in the ‘Value for Money’ segment in Boracay and is rated highly on multiple travel review sites. Scenario and Challenges Prior to using Hotelogix, Azalea ran its operations on an on-premise system. While this system did allow them to carry out their daily operational activities to an extent, it came with a set of challenges, such as: It didn’t support integration with a Channel Manager Supporting unlimited POSs was not possible They couldn’t access hotel data on-the-go Overbooking and double booking were too frequent Manual dependency was high; too time-consuming and tedious Since these challenges posed a rather significant threat to their revenue as well as their operational efficiency, they decided to move away from on-premise systems and switch to the cloud. Solution While on their hunt to find the most suitable cloud-based Property Management System for their hotel, they came across Hotelogix. After having thoroughly reviewed the product, the management at Azalea Hotels & Residences decided to go for Hotelogix as it fit all their business requirements perfectly. Channel Manager Integration that promised better, faster online inventory distribution They could connect any number of POS outlets to the PMS Anytime-anywhere access of hotel’s data Automation of daily operations Comprehensive accounting and reporting features Uncompromising data security Ability to handle heavy volume of work during peak seasons Ease of implementation and use Results The property has been using Hotelogix cloud-based PMS since 2011 and during this period, the collaboration has proven successful in multiple ways to Azalea. Here are some results that they have witnessed since implementing Hotelogix: 30% increase in bookings coming in via OTAs Direct bookings have gone up by 30% 30% increase in revenue Zero overbooking and double booking Azalea’s Property Manager Luigi Solatorio explains, “We can manage the channels from which the bookings come in not only for real time situations, but for future bookings as well. Knowing this, we can close off the channels to avoid overbookings.” “Our favorite is the Audit trail feature, which lets us keep track of all activity on the system.”
Ahnvee Resort And Sports, Dominican Republic Ahnvee Resort & Sports moves from on-premise system to Hotelogix Cloud PMS; sells 40% more rooms “Thanks to all the integrations it allows, we have increased room sales by 40% which is a dream-come-true for any manager! With Hotelogix, we make money even when we are asleep!” – Milka Dominguez, Reservations Manager, Ahnvee Resort and Sports About Ahnvee Resort and Sports Located on the North coast of Dominican Republic, Sosua is a popular tourist destination, known for its beaches, resorts and nightclubs. Ahnvee Resort and Sports is situated conveniently at a short walk away from the Sosua beach. With facilities like a bar, two outdoor pools, three on-site restaurants and free Wi-Fi, the resort attracts tourists from across the world. Their reviews on multiple travel review sites will vouch for the fact that they have a loyal set of repeat guests! Scenario and Challenges When they started off operations, the resort’s management decided to go for an on-premise Property Management System to handle their day-to-day activities. This meant that the management had to be physically present at the hotel at all times, to stay on top of their game. While this level of rigidity was turning out to be a massive challenge for them, they also faced other issues with the on-premise PMS, such as: The system couldn’t connect with a channel manager Overbooking was rampant They couldn’t connect all their POS outlets to the PMS Lack of automation impacted their operational efficiency The system couldn’t evolve with their growing business needs Its features, overall, were restrictive and limited Solution The management was keen on resolving these issues and decided to find an alternative system. They were on the lookout for a system that could be used on-the-go, and would help them unite all departments under one umbrella, so keeping track of them wouldn’t be a task. This is when they began reviewing cloud-based PMSs and Hotelogix was one among the many options they had. After careful reviews and assessments, they decided to go ahead with Hotelogix as it helped them address some of their biggest challenges. Some of the solutions provided by Hotelogix that won Ahnvee Resort & Sport’s management over, were: Channel connect allowing real-time update of inventory & rates across OTAs Setting up unlimited POS outlets Automation of day-to-day operations Comprehensive accounting and reporting features Management Dashboard Hotel Mobile App Ability to handle heavy volume of work during peak seasons Value for money Ease of implementation and use “Hotelogix has given us all the tools to make lives easier for our staff as well as our guests,” says Milka. Results Ahnvee Resort & Sport has been using Hotelogix Cloud PMS since 2016. And, in this period, not only have they overcome several challenges that they initially faced with the on-premise system but also witnessed many positive results. Milka elaborates, “Hotelogix has given us results that were beyond our expectations. Overbooking used to be a nightmare for us which we have now overcome, as the inventory is real-time.” The resort has witnessed business growth in multiple areas like: 40% increase in revenue 30% increase in bookings coming from OTAs 30% increase in direct bookings with Hotelogix web booking engine Zero overbookings as the inventory is updated in real-time Numerous man-hours saved weekly, thanks to automation Housekeeping staff efficiency because of report generation As a Reservations Manager who is multitasking and is always on top of bookings from all sources, Milka Dominguez credits improvement in her work life to Hotelogix, “Hotelogix has given me so much peace of mind. The Hotel Mobile App allows us the luxury of managing our reservations and see reports from anywhere, even while sipping coffee!”
Nau Royal Boutique Hotel And Spa, Brazil Brazil’s Nau Royal Boutique Hotel & Spa enjoys 30% increase in revenue with Hotelogix “It was only after we started using Hotelogix that we understood the full potential of a system on the cloud and its benefits. We are thrilled to be working with Hotelogix as it is the best cloud PMS in the market. We have seen an increase of 30% in our revenue since implementation.” – Roberto Ibrahim, Owner Nau Royal Boutique Hotel & Spa About Nau Royal Boutique Hotel and Spa With multiple awards such as “Best of Architecture & Design” and “Sustainable Hotel of the Year”, Nau Royal Boutique Hotel and Spa is a 13-room luxury boutique hotel, located on the Camburi beach, north east of Sao Paulo, Brazil. The hotel boasts of luxurious oceanfront facilities and a petit-spa by L’Occitane. It is known for its impeccable delivery on the classic trio that leisure travelers seek- Hospitality, Gastronomy and Therapy. Nau Royal is the perfect getaway for couples looking to spend some uninterrupted romantic time together, or a small group of friends. Scenario and Challenges The property has been hosting guests since 2011 in its 13 rooms ranging across 7 categories. The boutique hotel ran its operations, initially, through a system they had built in-house. Their PMS could handle bits and pieces of their activities but was not efficient. Soon, they began witnessing the challenges that came with the arrangement they had. They also began to realize the need to implement a system that was more competent than what they already had. Their in-house PMS proved to be a huge challenge for them on multiple fronts, such as It didn’t allow integration with a Channel Manager This compromised their online distribution of inventory Overbooking was turning out to be a pressing problem They couldn’t integrate their POS outlets to the PMS The system didn’t allow them to perform Night Audits They weren’t getting direct bookings Solution Upon realizing the need to invest in a cloud-based PMS that could tackle all their issues, they began their search for the one that addressed their exact business needs. This is when they discovered Hotelogix and realized how important a cloud-based PMS was to their boutique hotel. This is how Hotelogix addressed their needs and was the chosen solution for all their problems: It was a Cloud-based PMS that guaranteed automation of day-to-day tasks and easy integrations Channel Manager integration allowing real-time two-way sync between OTAs & PMS Supported unlimited POS outlets to be connected to the PMS Web Booking Engine to increase direct bookings through their hotel website They could now perform Night Audits, which played a critical role in closing day-to-day transactions Results Nau Royal Boutique hotel has been using Hotelogix Cloud PMS since 2016. With all the necessary tools at their disposal and thanks to automation of operational activities, the team at Nau Royal have been successful in saving several man-hours per week. Here are some of the other successes that Nau Royal Boutique Hotel and Spa have witnessed since implementing Hotelogix: 30% increase in revenue 20% increase in OTA bookings 20% increase in direct bookings Zero Overbookings
Luxus Boutique Hotel, Canada Canada’s Luxus Boutique Hotel switches to Hotelogix, overcomes overbooking and enjoys revenue growth of 10% “I’ve been in the hospitality industry for over 30 years now. And I’ve used plenty of software at different branded hotels. I can guarantee you that Hotelogix is the easiest software I’ve used. I give their support team a perfect 10 for always being there & promptly delivering whatever is promised!” – Chris Woodley, General Manager The Luxus Boutique Hotel About The Luxus Boutique Hotel The Luxus Boutique Hotel makes for the perfect choice for anyone looking for a luxurious getaway, with every room capturing the view of the St. John’s Harbor Narrows, a fitness centre, a highly recommended lounge, plush interiors, a café, walk-in closets in the rooms, etc. The hotel is a short walk away from most of the local attractions in the area and just 7 km away from the St. John’s airport. The boutique hotel has impeccable ratings and impressive reviews on all major travel review sites, which vouch for the fact that they deliver on their promise of ‘above the ordinary’. Scenario and Challenges It isn’t uncommon for small boutique hotels to run their operations manually, initially. And this was the case with Luxus, as well. The general assumption is that managing a hotel with just a few rooms shouldn’t be that big a problem. However, this notion is far from true as irrespective of size, the demands and challenges of hotel management are consistent to all hotels. The management at Luxus were quick to realize that manually managing the hotel was not a sustainable solution. They couldn’t keep up with the business demands and faced other challenges such as: They couldn’t access the hotel’s data on the go. They had to be present physically to know what was going on They faced a lot of overbooking and double-booking issues Online distribution of inventory was not an option as they were not connected to a channel manager Daily operations were time-consuming and exhausting as everything was done manually Solution Keeping these challenges in mind, the management at Luxus Boutique Hotel decided to switch their operations to the cloud. They were convinced that Hotelogix PMS was the best solution for them, based on the following offerings: Cloud-based PMS meant that they could access it anytime-anywhereChannel Manager The Mobile Hotel app empowered them to manage their hotel using their smartphone Channel Manager integration allowed them to distribute better and avoid overbooking 24/7 Support ensured that any and all issues were addressed instantly Results Since Luxus Boutique Hotel switched to the cloud with Hotelogix in 2017, their online inventory distribution process has been automated. And with real-time flow of updates between OTAs and the PMS (and vice versa), they have successfully overcome overbooking hassles. Here’s what the General Manager of the property, Chris Woodley, has to say. “Updating OTAs happens instantly now and so, we don’t have an issue with overbooking through these channels. This comes as a great advantage for us, as we only have 6 suites at our hotel.” Here are some of the results they’ve seen with Hotelogix: 10% increase in revenue 20% increase in OTA bookings Numerous man-hours saved weekly Zero Overbookings
La Alhambra Apart Hotel, Brazil Brazil’s La Alhambra Apart Hotel enjoys 30% increase in OTA bookings, thanks to Hotelogix “It was imperative for us to have a cloud-based PMS in place since I live in Argentina and my hotel is based in Brazil. Thanks to Hotelogix, I can now access the system from anywhere in the world. Our biggest boon has been the automation of online distribution that came with the channel manager integration.” – Gaston Olcese, Owner La Alhambra Apart Hotel About La Alhambra Apart Hotel La Alhambra Apart Hotel is a family-run business that has been serving guests for the last twenty years. Gaston Olcese, the owner, has been in-charge of the business since 2005, investing in its upkeep and giving the property the best of his attention. This 27-room property is located less than a minute away from the Cachoeira do Bom Jesus Beach, offering complete accommodation with garden views, with free Wi-Fi and free parking. Canasvieiras Beach is 5 km from La Alhambra. Florianópolis’ city center is 25 km from the property. Scenario and Challenges La Alhambra Apart Hotel ran their day to day operations on their own in-house, on-premise Property Management System, which helped them manage reservations. But given that it was a very basic application, the system came with its own set of challenges, like: It couldn’t allow the channel manager integration This prevented them from communicating with OTAs in real-time This further exaggerated their overbooking issues The system was heavily time-consuming and cumbersome for the staff They couldn’t remote access the system as it was not on the cloud Considering that the owner Gaston Olcese lives in Argentina but the property is located in Brazil, they could no longer afford to manage their operations on their system. That’s when they began looking for a cloud-based PMS. Solution After reviewing and testing multiple PMSs, La Alhambra chose Hotelogix as it presented them with exactly what they had in mind and which met all their requirements perfectly. Another factor that convinced them about the Hotelogix PMS was its simplicity and ease of use. With Hotelogix, they could now: Access all hotel-related data anytime-anywhere Integrate with Channel Manager Use the Mobile hotel App for better efficiency Automate rate & inventory updates across OTAs in real-time Results La Alhambra Apart Hotel has been using Hotelogix cloud-based PMS for over three years now. In this period, they have attained a much greater efficiency in their operations as well as with their online distribution of inventory and rates. Over the last three years, apart from saving numerous man-hours weekly, they have also successfully managed to: Witness a 20% increase in revenue Enjoy a 30% increase in OTA bookings See a 10% spike in direct bookings Fully overcome Overbooking
Pousada ilhas de juquehy, Brazil Pousada Ilhas de Juquehy, Brazil, overcomes overbooking & sees 30% revenue growth with Hotelogix “We find it so much easier now, to manage OTA inventory and rates with Hotelogix cloud PMS. We haven’t faced any problems with overbooking, since the implementation.” Luciana Machado, General Manager Pousada Ilhas de Juquehy About Pousada Ilhas de Juquehy Built in 2000, with the goal of providing an unforgettable and pleasant stay to the guests, Pousada Ilhas de Juquehy has 23 rooms and is located in a privileged area of Juquehy. The highly rated BnB is about 150 meters from the beach, close to restaurants and 10 blocks from downtown. They offer a swimming pool, poolside bar, Japanese style hot tub, a lounge and a beautiful gazebo with the mountain’s view. Everything that makes for a complete stay is here at the Pousada Ilhas de Juquehy. Scenario and Challenges Pousada Ilhas de Juquehy did not use any hotel management system initially, which consumed a lot of their time. They had to operate everything manually, right from handling reservations to collating and generating reports. Since this was proving to be increasingly time-consuming and exhausting, they began their search for a system that could take the load off them and bring about some much-needed order and efficiency at their hotel. It was imperative for them to find a system that allowed the following: Integration with Channel Manager Automation and Generation of Reports Easy-to-use Frontdesk Solution Pousada Juquehy started looking for a system that would meet all their needs. They reached out to Hotelogix and got a thorough demo of the PMS. Soon enough they were certain that they had found the system they were looking for. Hotelogix Property Management System met all the necessary requirements to be the solution chosen for the Pousada, being a system that had: A 2-way Channel Manager integration Easy-to-use system Simple and quick implementation Rich and diverse reports Round-the-clock support in the preferred language – Portuguese Results Pousada Ilhas de Juquehy has been using Hotelogix – Property Management System for about a year, now. During this period, the manager Luciana Machado and her team has managed to save hours and shifted their focus to serving their guests better. In addition to saving hours of work with Hotelogix, they have also been able to: Enjoy a 30% increase in revenue Witness a 20% increase in the number of reservations via OTAs Provide reservations directly via website Overcome overbooking
Emotion Tulum Hotel and Hostal, Mexico Mexico’s Emotion Tulum Hotel adopts Hotelogix PMS; sees a 30% spike in OTA bookings “Hotelogix has helped us immensely in automating inventory and rate updates across OTAs. We have witnessed a 30% increase in our OTA bookings and a 20% increase in revenue, since switching to their cloud PMS. I highly recommend Hotelogix PMS, as I sincerely believe that they have been a very good hotel management partner for us.” Antonio Paparella, Managing Director Emotion Tulum Hotel and Hostal About Emotion Tulum Hotel & Hostal Situated in the diving and snorkeling hub of Mexico’s Tulum, Emotion Tulum Hotel & Hostal is a pet-friendly property that is a popular choice among budget travelers. They are rated across multiple hotel booking and review sites as an ideal choice for couples traveling on a budget. Located centrally, several tourist attractions are easily accessible from the property. Scenario and Challenges Prior to using Hotelogix, Emotion Tulum Hotel and Hostal had been managing their property manually. This gave rise to several operational roadblocks which, in turn, started having a negative impact on their revenue. Some of the crucial challenges they faced while manually managing their hotel were Staff hiring and training expenses Operational efficiency was severely compromised No remote access to hotel’s data Managing accounts was very demanding Generating reports was also a herculean task Solution Considering the jeopardy posed by manual operations, the management at Emotion Tulum Hotel and Hostal decided to turn things around by moving to a cloud-based Property Management System. This is when they reviewed a few cloud-based PMSs and decided to adopt Hotelogix. They chose Hotelogix as it was the only system that fit their exact business requirements. Some of the solutions offered by the cloud PMS were: Value for money Automation of hotel’s daily operations Anytime-anywhere access to all hotel-related data Easy and real-time update of rates and inventory across OTAs User-friendly accounting feature Comprehensive Reporting feature Another important factor for the management to opt for Hotelogix cloud PMS was its ease of implementation and use. Results Emotion Tulum Hotel and Hostal have been using Hotelogix cloud PMS for over three years now. They have come a long way from when they handled operations manually, in terms of efficiency. Here are some of the other key results they have seen since switching to Hotelogix: 20% increase in revenue 30% increase in OTA bookings 10% increase in direct bookings Round-the-clock support Complete automation of daily operations Emotion Tulum Hotel and Hostal have undergone a tremendous transformation in the way they manage their day-to-day operations. With the number of man-hours saved with automation, they now have the luxury of focusing on refining other key aspects of their business such as guest experience, online reputation, etc. Speaking on how Hotelogix helped them transform the inflow of bookings from OTAs, Antonio adds, “We are extremely relieved now that we don’t have to manually log in and out of OTAs to updates inventory and rates several times a day. The automation of this task has been extremely helpful for us. We now utilize that time to improve other areas of our business operations.”