Country Inn Hotels & Resorts, India, witnesses 15x Return On Investment since implementing Hotelogix PMS

"Within one year of migration to Hotelogix, our perception towards the product has changed. The PMS has given us around 15x Return On Investment. It is, indeed, the most comprehensive cloud-based PMS that can help group properties in every aspect of their operations."

About Country Inn Hotels & Resorts

With 9 properties spread across exotic tourist destinations, and all of them offering 4-star services, Country Inn Hotels & Resorts has made its mark in the Indian hospitality industry. Riding high on its impeccable customer service, this group has grown big in the last 25 years.

Scenario and Challenges

Prior to Hotelogix, the group used an on-premise Property Management System to manage their operations. But they faced several challenges which hindered their scope for operational excellence. The following are some of the challenges they faced with the previous system -

• No two-way connect with the channel manager : This meant that updates of bookings from OTAs to the PMS were done manually resulting in errors, inefficiency and a lot of time being spent on this activity
• This also led to double bookings and loss of business opportunity
• No centralized control to manage operations across all the 9 properties

Solution

• Seamless transition and integration to the Hotelogix PMS
• Two-way real-time connect between PMS and channel manager
• Instant update of inventory and rates on all OTAs to minimize the risk of double bookings
• Implementation of occupancy-based Dynamic Pricing
• Automation of end-to-end operations
• Centralized dashboard to allow the group's management access to all 9 properties at a glance
• 24/7 support to make sure instant resolution, in case of any issues

Results

• The group has witnessed a 10% increase in revenue since implementing Hotelogix
• Hotelogix has delivered an impressive 15x Return On Investment to the group
• All bookings/cancellations/modifications made on OTAs, now, get pushed automatically and instantly to the PMS
• No more double booking, no more guest disappointment
• With occupancy-based dynamic pricing in place, pricing is also more efficiently done
• Since the most complicated task of updating OTAs is now automated, it has helped the group get around 10% more bookings via OTAs
• Anywhere, anytime access to all their data and reports
• Managing all 9 properties can also be done from a single, centralized dashboard