"Thanks to Hotelogix, our operating costs have come down drastically since we’ve cut down on commissions, labor and overall reservation costs. We no longer have to worry if every single OTA is up-to-date and properly connected, nor about entering reports manually. Hotelogix has also helped us conquer the overbooking problem. Their support team is always present and happy to help us out, regardless of what the issue is, or what time it is!"
- Mr. Brian Coleman, General Manager.
Opened in 1903, the Biltmore Greensboro Hotel is a 3-star boutique hotel with 26 rooms. Located in downtown Greensboro, this pet friendly hotel is walking distance away from some of the popular local attractions.
Prior to using Hotelogix, the Biltmore Hotel was using an on-premise system to manage the hotel’s daily operations. This system proved to be highly cumbersome for the hotel as they faced a lot of challenges, such as:
Speaking on the transition from the on-premise to Hotelogix PMS, Brian said, “When we decided to move to the cloud, we had reviewed few other systems like Opera and Cloudbeds. But after very careful consideration of our hotel’s evolving needs and some other vital factors, we chose Hotelogix. We are happy we made the right choice.”
The hotel’s management was impressed with ease of implementation and use that Hotelogix offered. Some of the other prominent solutions that Hotelogix delivered upon were:
Biltmore Greensboro Hotel has been using Hotelogix for over three years. In these years, they have completely overcome the nagging problem of overbooking that they faced with the previous system. They have also found that distributing on OTAs is simple, as the channel manager handles this with perfection and in real-time.
No longer do they have to go through the process of signing in to OTAs, updating rate & inventory, signing out manually, several times a day. This has also given them the luxury of time, which they can now spend on building guest relations.
Since implementing Hotelogix, the boutique hotel has witnessed a number of benefits, like:
Biltmore Greensboro Hotel
Greensboro, North Carolina