Rivasa Hotels, Goa, India Rivasa Hotels experienced a 10% increase in revenue with Hotelogix Cloud PMS Rivasa hotels offer casual budget accommodation in Goa. They offer simple and down to earth space with colourful decor and excellent service. They are a technology-pro hotel group and they are always willing to adopt better technology for providing better service to their guests. However, they were facing a lot of issues with their existing on-premise PMS. And, it was impacting their business operations, revenue, and reputation. That is when they decided to explore the benefits of cloud technology. Scenario and Challenges: Absence of real-time integration with external systemslike Channel Manager, Reputation Management and other systems. This leads to delayed flow of data & information and also makes daily operations very tedious for hotel staff. Pulling out reportsfor each property was very time consuming and cumbersome. Absence of centralized monitoringor single point reporting of all properties from a single location. Loss of bookings, overbookingand issues of sold out dates leading to overall revenue loss. No real-time reportsand instant monitoring causing delayed decision making. To beat their challenges and to see visible improvements in operations, occupancy, and revenue, Rivasa hotels signed up with Hotelogix PMS for its 3 properties. But, after witnessing the instant results, soon they added all their properties within a year. Hotelogix PMS, because of its cloud nature helps in switching quickly from on-premise to Cloud PMS. Hence the transition was really smooth and fast for Rivasa group. Hotelogix cloud PMS provides integration with other third-party tools like F&B POS, Accounting systems, and Channel Manager, etc. The Channel Manager integration has helped in tracking the bookings in real-time and therefore it has grown their revenue by 10%. Additionally, Rivasa hotels saw an 11% improvement in occupancy.Thanks to easy and seamless integration, Rivasa overcame the ‘overbooking and ‘sold out dates’ issue also. Their guest services improved directly because of customization and therefore there was an improvement on the guest reviews and online reputation as well. As an outcome of this, all the Rivasa properties are now centrally managed by a centrally located team. Rivasa hotels made good use of reports from the Hotelogix package of many analytical reports like cashier report, pay-out report, inventory report, and most importantly daily sales report to make consolidated reporting and monitoring much easier and efficient. And other important reports that Rivasa is using regularly are business source report, GST report, settlement report, etc. Because of these easy to pull out reports, reporting and centralized monitoring is much easier now. By virtue of detailed data capture and actionable insights provided by Hotelogix Rivasa’s corporate team has been able to keep a tighter business control at the corporate and property level in decision making. Solution: They experienced following improvements and developments after onboarding with Hotelogix Enterprise-Grade PMS solution – Absence of real-time integration with external systemslike Channel Manager, Reputation Management and other systems. This leads to delayed flow of data & information and also makes daily operations very tedious for hotel staff. Smooth transition from on-premise to Cloud PMS. Easy and real-time integration with Channel Manager and other integrations. 11% improvement in occupancy and 10% uplift in revenue. Enhanced online reputation. Overbooking and sold out dates issue eliminated. Better distribution capabilities. Host of reports available for easy monitoring and reporting. Centralized monitoring from one location. Ms. Namrata Desai, MD at Rivasa quoted“Hotelogix is a cloud based hotel management software India, is the right solution for us and has enabled Rivasa to scale rapidly. In fact, transition from our from on-premise PMS was hassle-free, which was a major area of concern during our decision making to make this shift. Even for our staff, it was quite easy to get used to the new Cloud PMS”. She added further that “Hotelogix has helped us with revenue uplift of 10% and savings due to improved operational efficiency and reduced IT overheads. At overall level Hotelogix has enabled Rivasa with the right tools and information to be in total control of our hotel operations”. Mr. Rathanaraj Livingston, Associate Vice President, South Asia shared his view “After onboarding Hotelogix, a cloud based hotel management software India, Rivasa hotels started experiencing improvement in their overall operations. As a result they observed a continuous growth of 10% revenue very early after getting live with Hotelogix cloud based PMS. We are committed to deliver excellent results with our Enterprise grade solution by transitioning our clients smoothly to cloud and drive their business growth”. With Hotelogix Enterprise Grade PMS, Rivasa continues to benefit in the areas like Greater distribution capabilities, enhanced online reputation and incremental business growth. About Rivasa Hotels Rivasa hotels offers four different hotel accommodations in Goa. Rivasa Emerald, Rivasa Resort, De Sai Palace, and Rivasa comfort. They offer comfortable and affordable accommodation at a budget price. Rivasa hotels offer all essential hotel amenities and dining along with free Wi-Fi and parking and excellent guest service.
Kokotel Hotels, Bangkok, Thailand Kokotel Hotels Gained Centralized Control and Operational Efficiency with Enterprise-Grade PMS from Hotelogix “Hotelogix has contributed enormously in supporting real-time data flow and seamless connectivity for Kokotel chain of Hotels.” – Mr. Rei, CEO, Kokotel Hotels About Kokotel Hotels Kokotel hotels believe in the philosophy of “We Are Friends & Family Serving Friends & Family” Kokotel started their business as a small, 40-room hotel and café in Bangkok, Thailand. They welcome guests from around the world with wholehearted hospitality. Kokotel is the name inspired by some Japanese word “Kokoro (heart)”. This is a symbol of their commitment to providing a heart-warming service. Whether you come with close friends, or family, we help you discover and share wonderful things about yourselves, beyond just sightseeing and eating great food. The hospitality industry is increasingly adopting cloud-based solutions over on-premise hospitality solutions. Kokotel hotels is one such success story. They attained centralized control and operational efficiency as a result of moving on from an on-premise solution to Enterprise-Grade Cloud Hotel PMS solution. Their transition was smooth and outcomes were worth putting together into a success story. Let’s know their story in detail. Scenario and Challenges: Kokotel Hotel was already using an on-premise PMS, but they were not getting the results they had expected. Another issue was the cost, the existing system was becoming too expensive to use. Additionally, with their business expanding and requirements evolving, they needed a more advanced system that can manage inventory distribution, accounts, F&B, and bookings seamlessly. For Kokotel hotels, deployment of on-premise PMS to multiple properties was proving to be a very expensive and tedious process. Managing just one property with on-premise PMS is easy and cost effective. However, issues start multiplying with the addition of multiple properties with on-premise PMS. The primary challenge with on-premise PMS are lack of integration between PMS, booking engine and channel manager. They were also looking at the integration with third-party solutions, including cafe (F&B) operations. The absence of a cloud-based PMS leads to a considerable manual effort by Kokotel’s staff. Also, it was making it difficult to achieve the operational efficiency they needed. With rapid expansion on cards, this problem of seamless flow of data would have only multiplied. Another major requirement that they had was centralized reporting. Their staff was facing a tough time managing information coming from independent systems. They were facing major issues concerning data consolidation and real-time flow of information. Hence, they decided to adopt a solution that could provide them seamless data flow for real-time decision making and no need for manual interference. To put a check on these issues and to gain high operational efficiency along with a centralized reporting system they decided to move ahead with Hotelogix PMS. Solution: Kokotel started its journey with Hotelogix with just one property 2.5 years back. Soon, this number increased to 8 properties. The plan is to expand the implementation to its 20 properties. For a hotel chain like Kokotel, cloud PMS is the right solution. Things improved after Kokotel hotels on-boarded with Hotelogix PMS. Let’s see what are the main advantages they witnessed after they replaced their existing On-premise solution with Hotelogix. Real-time Connectivity and Centralized ControlHotelogix PMS is an excellent tool and enabled Kokotel Hotels to scale rapidly to all their chains. The solution’s real-time connectivity and the all-in-one integrated system helped them in managing their overall operations of PMS, Booking Engine, Chanel manager, F&B POS very effectively. This provided them the centralized control and real-time connectivity they were looking for. Superior Guest Experience Resulting in Enhanced ReputationHaving an efficient PMS solution also improved the overall guest experience at Kokotel hotel. They are very focused on maintaining their online reputation as it is directly related to growing their business organically. The average rating of Kokotel hotels is 4.5 on trip advisor. They are committed and focused on enhancing their guest experience for meeting or exceeding their service level expectations. And, Hotelogix has helped them achieve their goal.Kokotel’s efficient, in-depth management and well-executed SOP’s were aptly supported by Hotelogix. Its PMS & efficient customer support has resulted in superior guest experience for Kokotel guests. Improved Operations and Higher EfficiencyHotelogix PMS supports integration with third-party systems like Revenue Manager, POS, IT system, Accounting, etc. Because of its cloud nature, its implementation in multiple chains and expansion is very easy and very few people are required to manage it.Complete integration increased performance and efficiency. Kokotel’s property manager reported a significant improvement in metrics like occupancy, RevPAR, etc.Kokotel hotels being an Enterprise Hotel chain demands an Enterprise-grade PMS. Not only Hotelogix PMS came across as a great fit for this requirement but, has been one of the key driving factors of Kokotel’s rapid growth and the high number of reservations. Comprehensive Reporting and Single Point of Control :Hotelogix provides excellent detailed data capture and actionable insights. History and forecast report, Night Audit report, MIS report, Daily revenue reports are some of the most used reports by Kokotel. Hotelogix offers a single point of control across properties through its super admin console. It offers significant help to the corporate team and also at the individual property level in decision making and tighter business control. As per Mr. Rei, CEO, Kokotel Hotels, the “subscription-based model of Hotelogix has helped in their rapid expansion. In the absence of a subscription-based model, such growth would not have been possible as one-time cost model like on-premise is expensive as compared to cloud. Thanks to Hotelogix, our operations have become very cost-effective and real-time”. Expressing his excitement and confidence, Mr. Aditya Sanghi, Co-Founder & CEO Hotelogix said “We are happy to drive Kokotel’s rapid expansion with our enterprise grade technology. Hotel chains like Kokotel require technology that can not only lower the barrier to expansion but also give the right tool to have control of their business and help them increase revenue and profitability. We are happy to act as the backbone of their high operational efficiency and centralized reporting. Further he said “we are very proud to be associated with Kokotel Hotels and we are confident that together we will achieve new heights and have a great partnership”. Conclusion The comprehensive solution from Hotelogix and best in class product integrations for multiple departments like F&B, Finance, Revenue management, Reputation management has given the necessary tools, in the hands of each department, to function to its full potential and deliver maximum business impact. All the staff members, especially senior staff members like the procurement manager, IT manager, and financial manager, etc. of the centralized corporate team at Kokotel hotel recognized the improvements due to real-time data flow and centralized reporting.
Maria Jose Suites Case Study | Hotelogix Hotelogix Cloud PMS helps El Salvador’s Maria Jose Suites witness a 30% increase in direct bookings “Thanks to Hotelogix Web Booking Engine, we have seen a 30% increase in our direct bookings. The system is very practically engineered to help hoteliers like me better manage room reservations, integrations and OTAs. The support they provide is excellent. I highly recommend Hotelogix to anyone who is looking out for a Cloud PMS.” – Celia Marina González Amaya, General Manager, Maria Jose Suites, El Salvador About Maria Jose Suites Promising to be a ‘home away from home’, Maria Jose Suites is a family-friendly hotel. The hotel guarantees peace and relaxation to guests and is centrally located, with easy access to many touristic attractions. With a TripAdvisor rating of 4.5 and scores of lovely guest reviews, Maria Jose Suites is a crowd favorite Scenario and Challenges Prior to the adoption of the Hotelogix cloud Hotel PMS, the management at Maria Jose Suites carried out their operations manually. However, with their evolving business requirements, managing operations manually was proving to be extremely challenging. Some of the pressing issues that they faced with the manual set-up were: Inability to integrate with a channel manager The set up was restrictive and didn’t allow them to evolve Manually handling all aspects of operations was extremely exhausting and time-consuming Operational efficiency was compromised due to the lack of automation of tasks Understanding Hotel’s KPIs in one-view wasn’t an option Solution Upon realizing that manual operations were taking a toll on their business, the management at Maria Jose Suites decided to adopt a cloud-based Hotel management software. And, after careful consideration, they decided that Hotelogix was the best fit for their specific business requirements. The decision to move their operations to the Hotelogix Cloud Hotel PMS was taken as the system addressed all their challenges efficiently, with the following solutions: Best-in-class Integrated Channel Manager to improve online visibility & occupancy Dynamic system that keeps up with the evolving business needs Complete automation of all day-to-day operations Management Dashboard giving all key hotel-related data in a single view Ease of implementation & use of the PMS Results Maria Jose Suites has been successfully using the Hotelogix Cloud PMS since 2016. In this period of time, not only they have been able to resolve all the challenges that came with manual operations but also have witnessed the power of a cloud PMS. Here are some of the key results they have seen, since switching to Hotelogix PMS: 20% increase in revenue 20% increase in OTA bookings 30% increase in direct bookings, thanks to the web booking engine integration Numerous man-hours saved, which has helped increase staff productivity & efficiency Issues like manual errors and overbooking have also been resolved
Reyall Boutique Hotel, Chile Chile’s Reyall Boutique Hotel switches to Hotelogix PMS to see a 10% uptick in revenue, direct & web bookings “With Hotelogix, we have been successful in eliminating the overbooking hassle. Also, with the Management Dashboard keeping us updated on all key hotel-related data, we can now stay on top of things regardless of where we are. I highly recommend Hotelogix to anyone who is on the hunt for a Hotel Property Management System” – Jaime Salamanca, Manager, Reyall Boutique Hotel About Reyall Boutique Hotel Located in Santiago, Reyall Boutique Hotel is within 2 kms from Vivo Panaramica and the Costanera Centre. The property is smoke-free and features a sauna, a fitness centre and also a library. A popular pick for tourists from around the world, Reyall Boutique Hotel is a recipient of the ‘TripAdvisor Certificate of Excellence’ for the year 2018. Scenario and Challenges Prior to Hotelogix Property Management Software, the management at Hotel Reyall carried out their operations manually. But this set up came with some challenges which they had not anticipated. Some of these challenges were: They couldn’t connect to their online audiences through OTAs, due to the absence of a channel manager The manual dependency for everyday tasks was exhausting and time-consuming Staff productivity and efficiency was compromised The fear of losing data was immense They didn’t have a one-view glance of all their business KPIs They realized that handling things manually was proving to be more expensive than they had imagined Solution Upon realizing that handling operations of the property manually wasn’t doing them much good, the management at Hotel Reyall decided to move to a cloud-based Property Management System. After carefully taking into consideration all their business requirements, they assessed multiple PMSs before finally opting for Hotelogix. The decision to move their operations to the Hotelogix Hotel PMS was taken as the system addressed all their challenges efficiently, with the following solutions: Channel Manager connect allowing real-time update of inventory & rooms on OTAs Complete automation of hotel’s daily operations Uncompromised data security Management Dashboard to stay on top of the hotel’s KPIs Value for money Ease of implementation & use Results Reyall Boutique Hotel has been successfully using Hotelogix cloud-based Hotel Management Software for since 2016. Over the years they have experienced multiple benefits from the PMS, which has helped them significantly improve the way they manage their business. One of the most important benefits that they have derived from Hotelogix Hotel PMS is that they now have access to all their key hotel-related data in the palm of their hand, anytime-anywhere, thanks to the Management Dashboard feature. Here are some of the other benefits they have experienced since switching to Hotelogix Hotel PMS: Overall revenue uptick of 10% Zero overbooking Bookings coming in from OTAs went up by 10% Direct bookings saw an increase of 10% Numerous man-hours saved, thanks to automation Sharing his experience with Hotelogix, the Property Manager- Jaime Salamanca, has this to say. “We considered other PMSs like Clerk, etc. before choosing Hotelogix and their Hotel Management Software has helped us in many ways. Their support team is very helpful and is there 24/7/365 to help out with any issue. I highly recommend Hotelogix to anyone on the hunt for a Hotel PMS.”
Balitamansari Hotels Group, Indonesia Indonesia’s Balitamansari Hotels Group witnesses a 15% increase in its revenue with Hotelogix Cloud Hotel PMS “Hotelogix is one of the best Hotel PMSs in the Hospitality industry. The best part is it is incredibly simple to use. Our staff is much more productive with less manual errors. Our sales team can sell immediately due to the real-time connectivity.” – Surya Kencana, IT Manager, Balitamansari Hotels Group About Balitamansari Hotels Group Balitamansari Hotels Group is a renowned chain hospitality brand that operates with three properties : Taman Sari Resort, Amertha Bali Villas and Puri Taman Sari. Located across magnificent destinations, all of the group’s hotels offer 3-star category services to their guests. The group draws leisure travelers from around the globe seeking serenity and top-notch Balinese hospitality amidst nature. Scenario and Challenges Prior to the adoption of Hotelogix, the management at Balitamansari Hotels Group used an on-premise system to handle operations. However, with time, they started facing many operational bottlenecks with the existing system that stalled their enterprise’s overall growth. Some of the major problems they faced were – It was not an all-in-one Hotel PMS It did not offer centralized control to manage multi-property operations It didn’t help them with a Central Reservation System (CRO) The system couldn’t get integrated with a channel manager solution Increased IT costs leading to an inflated software ownership Solution Upon deciding to adopt a smart and new-age Hotel PMS to ensure efficient operations across multiple properties, the management evaluated a few options before going ahead with Hotelogix Cloud Hotel PMS. Some of the operationally imperative solutions offered by Hotelogix are : All-in-one and enterprise-grade Hotel PMS Centralized control to manage multi-property operations from a single point Central Reservation Office (CRO) to manage reservations for member properties from the central office Integrated channel manager to help them distribute inventory on OTAs in real-time Low Capex leading to lower cost of Hotel PMS ownership Over a hundred hotel management reports Results Things have changed for the management at Balitamansari Hotels Group since the adoption of Hotelogix Cloud Hotel PMS in 2018. Here are some of the other crucial results they have witnessed with Hotelogix – A 15% increase in overall revenue Around 30% saving on IT costs Efficient multi-property management With the CRO, managing reservations for all the hotels from a central location has become hassle-free Increased online visibility and occupancy via OTAs, thanks to the Hotel PMS and channel manager connect They are now able to make data-driven decisions with actionable reports
Arch 39 Hotels, Thailand Thailand’s Arch39 Hotels witnesses a 18% spike in its revenue with Hotelogix Cloud Hotel PMS “Hotelogix has helped us with efficient property management since day 1 of its implementation. Its centralized platform works well for a chain entity like us. Creating and managing guest invoices have become much easier and error-free now.” – Aemanchana, Property Manager, Arch39 Hotels About Arch39 Hotels Arch39 Hotels is an emerging chain hospitality brand in Thailand. With 4 properties : Arch39 Art & Craft Hotel, Arch39 The Wall, Arch39.17 The Camp Nimman and Arch39 Minimal, the group operates across several tourism destinations in Thailand. Scenario and Challenges Before adopting Hotelogix Cloud Hotel PMS, the management at Arch39 Hotels used an on-premise system to handle operations at all of its properties. However, in due course of time, they realized that the on-premise system is no longer catering to their technological needs. Some of the most crucial issues they faced with the previous system were: It was not an all-in-one system They couldn’t access the PMS from remote locations It couldn’t get integrated with a channel manager solution The application was not easy to use It didn’t help them collect guest feedback They couldn’t send reservation confirmation mails to their guests Solution In their attempt to do away with these operational bottlenecks, the management at the Arch39 Hotels started looking for a better solution. After carefully evaluating some cloud-based Hotel PMSs, they decided to go with Hotelogix. Here are the solutions that Hotelogix offered them: All-in-one and enterprise-grade Hotel PMS for efficient property management Remote access to the Hotel PMS to stay informed about hotel operations at all times Hotel PMS and Channel Manager integration for real-time inventory distribution on OTAs TripAdvisor connect to help with guest feedback collection Email tool integration to help them send reservation confirmation emails to guests from the Hotel PMS Results Arch39 Hotels has been using Hotelogix since 2018 and in this period, they have seen many benefits, such as: Around 18% increase in overall revenue thanks to increased room sales More than 4 hours of staff time saved, owing to a higher degree of operational automation Increased online visibility with channel manager connect Enhanced online reputation and ratings
Bravo Beach Resort Siargao, Philippines Bravo Beach Resort Siargao Adopts Hotelogix Cloud Hotel PMS, Witnesses A 40% Boost In Direct Bookings “I really like Hotelogix. Their cloud hotel PMS has helped us immensely in streamlining our bookings and invoicing. We have also overcome overbookings, thanks to Hotelogix!” Alex Gari, Owner, Bravo Beach Resort Siargao, Philippines About Bravo Beach Resort Siargao Popularly known as ‘Surfer’s Paradise’, the Bravo Beach Resort Siargao is a lifestyle resort that offers adventure, fun, comfort, fine cuisine and excellent service. The resort overlooks the Pesangan Reef and the Pacific Ocean, making it an ideal location for anyone looking to immerse themselves in nature. Scenario and Challenges Prior to Hotelogix hotel management system, the Bravo Beach resort in Siargao ran their hotel operations on an on-premise system. However, this arrangement did not prove very fruitful for them as they began to face multiple challenges with it. Some of the most crucial issues they faced with the previous system were: It did not support unlimited POS outlets Overbooking hassle Managing accounts and invoicing The support offered was next to negligible Solution Once they decided to move their operations to the cloud, they reviewed a few cloud-based Property Management Systems to find the one that best suited their business requirements. As the owner of the property, Alex Gari puts it, “After careful evaluation of few cloud-based PMSs like Clock PMS and Mews, we decided to opt for the Hotelogix hotel management system software as it was the best fit for us.” Some of the solutions that drove this decision of theirs were: Unlimited POS outlets Channel manager connect for real-time, two-way update of rate & inventory Simplified process for bookings & invoicing 24/7 support to address all issues in real-time Results Siargao-based Bravo Beach Resort has been using the Hotelogix hotel management system software since 2017. During this period, they have successfully adopted and derived value from all the offerings of the cloud, as well as those of the Hotelogix PMS. Some of the most noteworthy results they have seen since moving to the Hotelogix hotel software are: Over 40% increase in direct bookings, thanks to the web booking engine 10% increase in revenue 10% increase in OTA bookings Efficient booking & invoicing practices Zero Overbooking Speaking on how Hotelogix has delivered on the promise of round-the-clock support, Alex adds, “The fact that they are always around to support us when we need them is one of the best things about Hotelogix.”
Matahari Bungalows, Indonesia Indonesia’s Matahari Bungalows has seen a 30% increase in revenue since implementing Hotelogix Cloud PMS. Here’s how “Hotelogix has really helped us control the possibility of overbooking. The Property Management Software has helped us achieve a higher degree of technical and operational efficiency. Hotelogix has a great team which is always there to support us, whenever we need them” – Putu Sarwa, Resort Manager, Matahari Bungalows About Matahari Bungalows Known for being the only property in Legian that has a big, tropical garden, Matahari Bungalows is a popular choice for couples and leisure travelers alike. Centrally located, this resort is 15 minutes away from the airport and a short 5-minute walk away from Kuta beach. uninterrupted romantic time together, or a small group of friends. Scenario and Challenges Prior to using Hotelogix Cloud-based PMS, the management at Matahari Bungalows used an on-premise system to manage operations. While it did help them initially, with time, they began to witness several operational challenges that affected their business. Some of the most crucial issues they faced with the previous system were: It didn’t support the integration of a channel manager Overbooking & double-booking hassles were becoming increasingly common The overall features of the system were restrictive and very limited Accounting and Reporting were extremely exhausting processes There was no remote access to the system to manage the business on-the-go Solution It was then that the management at Matahari Bungalows decided to move their operations to a cloud-based Property Management System. Soon they chose Hotelogix as their preferred technology partner to manage their hotel operations. Some of the solutions that drove this decision of theirs were: Channel manager connect allowing real-time update of rate and inventory to and from OTAs and PMS Automation of several daily operational activities Web Booking Engine to drive more direct bookings through website Unlimited POS outlets Comprehensive accounting and reporting features The system’s ability to handle heavy volume of work during peak season Anytime-anywhere access to the hotel data, thanks to the cloud-based system Results Matahari Bungalows has been using Hotelogix since early 2019 and in this period, they have overcome several operational bottlenecks that hindered them from tasting success. Some of the most noteworthy results they have seen since moving to the Hotelogix cloud-based PMS are: 30% increase in revenue 20% increase in bookings from OTAS 10% increase in direct bookings Minimal Overbooking hassles
Pikes Peak Resort ,USA Pikes Peak Resort, USA, adopts Hotelogix; achieves 10% revenue growth & overcomes overbooking “The software really helped in eliminating many manual steps and in bringing together all the processes. One of the most important features for us in the Hotelogix PMS is that our guest data is stored in the system allowing easy access.” – Gary Bieske, Owner Pikes Peak Resort About Pikes Peak Resort Situated 7800 feet above sea level, Pikes Peak Resort is the ultimate getaway for anyone who is looking to escape from the hustle and bustle of the city. It is a 160 acre mountain ranch surrounded by the Pike National Forest. The ranch has an abundance of wildlife and is perfect for anyone seeking luxury in the wilderness. Scenario and Challenges Pikes Peak Resort had been handling hotel operations using an on-premise system, initially. However, with time, they witnessed issues that they couldn’t ignore. Some of the challenges posed by the on-premise system were It didn’t support integration with a channel manager Working on it was time-consuming as it demanded a lot of manual intervention Report creation and accounting were becoming tedious No remote access to monitor their hotel data on the go Increased scope for error due to manual dependency Solution Upon deciding to adopt a cloud-based Property Management System, the management at Pikes Peak Resort chose to give Hotelogix a try. After carefully evaluating its capabilities, they decided to implement Hotelogix. Some of the solutions that drove this decision of theirs were: Channel manager integration allowing real-time flow of inventory and rates between PMS & OTAs Automation-led efficiency and streamlining of operational activities Numerous man-hours saved, thanks to automation of daily operations Comprehensive reporting and accounting features Anytime-anywhere access to hotel data to monitor business even while on the go Results The Colorado-based resort has been using the Hotelogix Property Management System since 2018, and in this period, they have overcome several challenges they used to face previously. With a cloud-based PMS now assisting them in managing their daily operations, they have been successful in streamlining several processes. Also, since online inventory distribution and rates are updated in real-time, they have successfully overcome overbooking issues. Here are some of the other crucial results they have witnessed since implementing Hotelogix PMS: 10% increase in revenue 10% increase in OTA bookings 10% increase in direct bookings Numerous man-hours saved every week Zero Overbooking No more manual errors, thanks to automation Happy with the 24/7 support offered by Hotelogix, Gary Bieske, owner of Pikes Peak Resort says, “We also appreciate the excellent support offered by them. Their support team was over the top in taking care of the implementation process and they continue to be there even after going live.”
Fullerton Manor Inn, Canada Canada’s Fullerton Manor Inn enjoys a 30% spike in revenue, increased occupancy with Hotelogix “Hotelogix is a great tool for me to run daily operations and manage my hotel. It helps me get the latest updates, thanks to which I am better equipped to sell rooms and reduce cost. Hotelogix PMS is a highly organized system.” Guang Wang, Owner, Fullerton Manor Inn About Fullerton Manor Inn Inspired by the Mediterranean Revival style architecture, the biggest USP of this 31-room boutique hotel is its location. The Inn is 2.5 miles from one of the most popular points of interest in the world- the Niagara Falls. Scenario and Challenges In their initial days, daily operations were run manually at the Fullerton Manor Inn. They had to manually manage several operationally imperative tasks like handling reservations, cancellations, inventory distribution, etc. However, they soon realized that manual management of the hotel’s operations is not a sustainable option, in light of the challenges they faced, like: Inability to distribute inventory online in real-time Online visibility was compromised Managing operations was time-consuming and exhausting Lack of automation also led to manual errors Solution Upon deciding to adopt a cloud-based Hotel Property Management System, the management at Fullerton Manor Inn chose to try the Hotelogix PMS. After carefully assessing the system, they decided to go ahead with our Hotel Management System Software, since it resolved their operational challenges with appropriate solutions such as: Channel Manager connect allowing real-time update of inventory across channels Improve online visibility and reach, thanks to OTA connectivity Complete automation of the hotel’s daily operations Web booking engine to increase the hotel’s direct bookings 24/7 support to address any issues in real-time Results Fullerton Manor Inn has been successfully using Hotelogix since 2018 and in this time, they have witnessed several positive outcomes and benefits. With the Hotelogix PMS, they have become more efficient and organized with their business operations. This was because they no longer had to rely on manual efforts to perform tasks that could be automated. Here are some of the other crucial results they have witnessed since implementing Hotelogix PMS: 30% increase in hotel revenue 20% increase in bookings from OTAs 10% increase in direct bookings from their website Zero Overbooking/double booking issues Numerous man-hours saved every day