Customer Success Story

Arch 39 Hotels, Thailand

Thailand’s Arch39 Hotels witnesses a 18% spike in its revenue with Hotelogix Cloud Hotel PMS

“Hotelogix has helped us with efficient property management since day 1 of its implementation. Its centralized platform works well for a chain entity like us. Creating and managing guest invoices have become much easier and error-free now.”

- Aemanchana, Property Manager,
Arch39 Hotels


About Arch39 Hotels

Arch39 Hotels is an emerging chain hospitality brand in Thailand. With 4 properties – Arch39 Art & Craft Hotel, Arch39 The Wall, Arch39.17 The Camp Nimman and Arch39 Minimal, the group operates across several tourism destinations in Thailand.

Scenario and Challenges

Before adopting Hotelogix Cloud Hotel PMS, the management at Arch39 Hotels used an on-premise system to handle operations at all of its properties. However, in due course of time, they realized that the on-premise system is no longer catering to their technological needs.

Some of the most crucial issues they faced with the previous system were:

  • It was not an all-in-one system
  • They couldn’t access the PMS from remote locations
  • It couldn’t get integrated with a channel manager solution
  • The application was not easy to use
  • It didn’t help them collect guest feedback
  • They couldn’t send reservation confirmation mails to their guests
Arch39 Hotels
Arch39 Hotels
Hotelogix: Smart Hoteliering
Solution

In their attempt to do away with these operational bottlenecks, the management at the Arch39 Hotels started looking for a better solution. After carefully evaluating some cloud-based Hotel PMSs, they decided to go with Hotelogix.

Here are the solutions that Hotelogix offered them:

  • All-in-one and enterprise-grade Hotel PMS for efficient property management
  • Remote access to the Hotel PMS to stay informed about hotel operations at all times
  • Hotel PMS and Channel Manager integration for real-time inventory distribution on OTAs
  • TripAdvisor connect to help with guest feedback collection
  • Email tool integration to help them send reservation confirmation emails to guests from the Hotel PMS
Results

Arch39 Hotels has been using Hotelogix since 2018 and in this period, they have seen many benefits, such as:

  • Around 18% increase in overall revenue thanks to increased room sales
  • More than 4 hours of staff time saved, owing to a higher degree of operational automation
  • Increased online visibility with channel manager connect
  • Enhanced online reputation and ratings

At a Glance

Arch 39 Hotels

Thailand

  • Cloud-based PMS
  • Night Audit feature
  • Unlimited POS outlets