"The software really helped in eliminating many manual steps and in bringing together all the processes. One of the most important features for us in the Hotelogix PMS is that our guest data is stored in the system allowing easy access."
Situated 7800 feet above sea level, Pikes Peak Resort is the ultimate getaway for anyone who is looking to escape from the hustle and bustle of the city. It is a 160 acre mountain ranch surrounded by the Pike National Forest. The ranch has an abundance of wildlife and is perfect for anyone seeking luxury in the wilderness.
Pikes Peak Resort had been handling hotel operations using an on-premise system, initially. However, with time, they witnessed issues that they couldn’t ignore. Some of the challenges posed by the on-premise system were
Upon deciding to adopt a cloud-based Property Management System, the management at Pikes Peak Resort chose to give Hotelogix a try. After carefully evaluating its capabilities, they decided to implement Hotelogix.
Some of the solutions that drove this decision of theirs were:
The Colorado-based resort has been using the Hotelogix Property Management System since 2018, and in this period, they have overcome several challenges they used to face previously.
With a cloud-based PMS now assisting them in managing their daily operations, they have been successful in streamlining several processes. Also, since online inventory distribution and rates are updated in real-time, they have successfully overcome overbooking issues.
Here are some of the other crucial results they have witnessed since implementing Hotelogix PMS:
Happy with the 24/7 support offered by Hotelogix, Gary Bieske, owner of Pikes Peak Resort says, “We also appreciate the excellent support offered by them. Their support team was over the top in taking care of the implementation process and they continue to be there even after going live.”
Pikes Peak Resort