Coco Grove Beach Resort

The situation

Prime Asia Hotel needed a modern PMS to replace a limited local system and manage operations across properties with better control.

Solution

They switched to Hotelogix cloud PMS with Mobile PMS, Channel Manager, and Web Booking Engine to automate workflows and scale faster.

Veda5 Wellness Retreat, India

Veda5 Wellness Retreat in India sees about a 50% increase in revenue with Hotelogix’s cloud-based multi-property management system.

Group name Veda5 Wellness Retreat
Number of properties 3
How did they manage operations before Hotelogix With a limited-feature solution
Association with Hotelogix Since 2019
Solutions offered Multi-property Management System, Mobile Hotel PMS App, Tripadvisor Review Express integration, Channel Manager integration

 

About the client

As a group, Veda5 operates three picturesque luxury wellness destinations in Rishikesh, Goa, and Thrissur. All its properties have emerged as favourite destinations for those seeking to heal mentally, physically and spiritually. It has bagged Tripadvisors Travelers’ Choice Best of the Best titles in 2020, 2021, 2022 and 2023. All three properties enjoy excellent positive guest feedback and online scores on leading OTAs.

Challenges

The group was managing operations with a locally sourced solution. With limited features and functionalities, the solution prevented the management of the group from:

  • Centrally managing group operations from the head office
  • Accessing guest data centrally
  • Automating daily tasks to eliminate errors
  • Making informed decisions without insightful reports
  • Selling more via OTAs as it couldn’t integrate with a Channel Manager
  • Collecting guest feedback and improving online score as it couldn’t integrate with Tripadvisor Review Express

“Since driving growth and revenue was at the top of our corporate plan, we had to adopt something robust and trusted. We opted for Hotelogix as they are already powering growth at some homegrown hotel groups. Plus, they matched all our technological requirements.”

– Dr. Shuchita Singh, DGM, Veda5 Group of Companies

Solutions

Armed with insights from the management on their requirements and desired business objectives, we implemented solutions as mentioned below.

  • Cloud-based multi-property management system
  • Mobile Hotel PMS App
  • Channel Manager integration
  • Channel Manager integration
Benefits

The management at Veda5 has seen several noteworthy business benefits with Hotelofix. Apart from being able to manage the group operations with centralised control from their Delhi corporate office, they have successfully managed to boost their online reputation and score while efficiently collecting guest feedback.

  • Accessing hotel information on the with a Mobile Hotel PMS App
  • Automatic and real-time updates of rates and inventory on 9-10 OTAs, saving 90% of their daily time, increasing online visibility and sales
  • Making data-driven decisions based on insightful group-level reports
  • Accessing guest history to know their preferences and serve them better
  • Around 35% boost in occupancy in 2023 vs 2022
  • About 30% increase in average RevPAR in 2023 vs 2022
  • Ultimately, everything led to a nearly 50% boost in revenue in 2023 vs 2022

“As a premium yoga retreat, we serve a niche clientele. We needed to access guest data to know and serve them better and win over their loyalty. Plus, we wanted to boost our OTA sales and revenue. Hotelogix has helped us achieve our desired results. The 50% uplift in our revenue proves that we made the right decision in adopting Hotelogix in 2019.”

– Dr. Shuchita Singh, DGM, Veda5 Group of Companies

Ahuja Residences, India

Helping Ahuja Residences in India migrate to the cloud and register about 45% growth in revenue.

Group name Ahuja Residences, India
Number of properties 10
How did they manage operations before Hotelogix On-premises Hotel PMS
Association with Hotelogix Since 2020
Solutions offered Multi-property Management System, Central Reservation Office(CRO), Mobile Hotel PMS App, Channel Manager integration

 

About the client

With 40 years of presence in the Indian hospitality industry, Ahuja Residences manages an inventory of 1500+ rooms in Delhi, Noida, Gurugram, and Pune. It runs a variety of properties, including suites, serviced apartments, and managed housings. The group has served over half a million guests and has received excellent ratings and reviews on all leading hotel booking sites.

Challenges

The group was managing daily operations with on-premises solutions implemented across its properties. However, they had to deal with several issues with the on-premises solution that restricted them from seeing value from their IT investment.

Some of the challenges they faced were:

  • Without centralised control, the corporate staff had no clarity on group-level business/operations-critical elements.
  • They had to be physically present at the property to access hotel data.
  • They couldn’t centrally manage reservations from their corporate office for the entire group.
  • They struggled a lot and wasted valuable time as the on-premises solution was not helpful in adding new property and taking it live quickly.
  • The solution couldn’t help them with in-depth reports, hindering their decision-making capabilities.
  • The vendor’s support was not up to the mark.

“We wanted to move away from the on-premises solution as soon as we realised it would not help us with efficient group management. The pandemic-induced slowness also prompted us to digitise operations with new-age cloud solutions for faster recovery. We implemented Hotelogix due to its centralised group operations capabilities, comprehensive reporting, and ease of use.”

– Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences

Solutions

We put together a plan to help the group with our solution. Based on our interaction with them and after understanding their requirements, we implemented solutions as mentioned below.

  • Cloud-based multi-property management system
  • Mobile Hotel PMS App
  • Central Reservation Office (CRO)
  • Dynamic pricing
  • Report scheduler
  • Channel Manager integration

“We wanted a smooth and seamless migration from the on-premises solution to the cloud while going live quickly and not losing data. And that’s what Hotelogix did for us. The onboarding to staff training – everything was on time as we wanted to happen.”

– Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences

Benefits

The management at Ahuja Residences has seen several benefits with Hotelogix. Here are some of them worth mentioning.

  • Their corporate office has gained centralised control over group operations.
  • The Mobile Hotel PMS App allows them to execute tasks and keep track of hotel data on the go.
  • They now have access to the centralised guest history to know them better.
  • The central-level reports assist the management in making data-driven decisions.

“Hotelogix CRO has allowed us to get more bookings with up-to-the-minute clarity on group-wide availability. The channel manager integration’s automated distribution has also helped us sell more online. The system’s dynamic pricing feature enables us to sell at the right rate to improve RevPAR. As a result, during the first eight months of 2023, compared to 2022, we experienced around a 45% increase in revenue overall.”

– Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences

  • They have been saving about 90% of their time with automation.

“With Hotelogix, we now save a significant amount of time to attend to our guests’ needs. It makes them happy and reflects in our enhanced online reputation and ratings across hotel booking sites. Most importantly, it has allowed us to increase our ARR by about 13% in 2023 vs. 2022.”

– Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences

A fruitful business association

“In this fiercely competitive and rapidly evolving hospitality industry, we keep looking for every opportunity to grow. Hotelogix efficiently fulfils all our technological needs and has enabled us to drive unparalleled growth as a group. Enabled by Hotelogix’s centralised platform, we are ready to add more properties to our portfolio soon.”

– Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences

Amritara Hotels and Resorts, India

Amritara Hotels and Resorts in India sees about about 40% boost in its revenue.

Group name Amritara Hotels and Resorts
Number of properties 18
How did they manage operations before Hotelogix On-premises solution
Association with Hotelogix Since 2021
Solutions offered Multi-property management system, Mobile Hotel PMS App, Central Reservation Office (CRO), Channel Manager integration

 

About the client

Amritara Hotels and Resorts is a well-known group of hospitality entities with 18 luxurious properties throughout the country. It is a part of the UK-based Shanti Hospitality Group, which operates multiple popular hotel brands across four continents, including Ananda in the Himalayas, Nidra Hotels, and Nira Hotels & Resorts. Amritara Hotels and Resorts stands out from its competitors due to its exceptional locations, tasteful decor, top-notch amenities, and, most importantly, its personalised care and attention to guests.

Challenges

The group ran operations across several properties with disparate on-premises solutions. However, it soon proved detrimental to their plans to manage member properties with centralised control for efficient operations.

Here are a few challenges they faced:

  • Managing reservations centrally
  • Accessing hotel positions from anywhere and anytime
  • Ensuring real-time rate/room distribution across OTAs without channel manager integration, thus affecting their online sales
  • Unplanned system downtime affecting their operations
  • Wasting time while dealing with multiple vendors

“We started with disparate on-premises solutions across a few of our properties. They lacked essential features and ease of use, and we struggled to get a centralised view of our group’s operations and business. It led us to look for a robust cloud Hotel PMS with multi-property management capabilities. And our search for the right one ended with Hotelogix in 2021.”

– Akash Bhatia, Group General Manager, Amritara Hotels and Resorts

Solutions

The management at Amritara Hotels and Resorts selected Hotelogix’s cloud-based multi-property management system to realise its planned outcomes at the earliest.

After obtaining clarity on their technological requirements, we at Hotelogix went about implementing the below mentioned solutions:

  • Cloud-based multi-property management system
  • Mobile Hotel PMS App
  • Central Reservation Office (CRO)
  • Channel Manager integration
Benefits

To start with, Hotelogix’s cloud-based multi-property system has helped Amritara Hotels and Resorts manage the group operations centrally with a single sign-on.

“No doubt Hotelogix offers the most comprehensive Hotel PMS for efficient and centralised group operations. Currently, operations across all 18 properties are powered by Hotelogix. We will add more properties, and Hotelogix will keep fueling our growth by quickly taking them live.”

– Akash Bhatia, Group General Manager, Amritara Hotels and Resorts

Boost in revenue

“Hotelogix and Channel Manager integration enables us to efficiently distribute and sell more rooms via 15+ OTAs and other online sales channels. This real-time automation saves us about 90% of our time daily, and we have also seen about a 40% spike in our revenue with enhanced sales in 2023 vs. 2022.”

– Akash Bhatia, Group General Manager, Amritara Hotels and Resorts

Other benefits worth mentioning are:

  • Accessing the solution and hotel positions on the go
  • Centrally managing reservations across 18 properties with the Central Reservation Office (CRO)
  • Ensuring real-time update of rates and inventories across 15+ OTAs, leading to zero overbookings
  • Centrally accessing guest history to know and serve them better
  • Making informed decisions with enterprise-grade group-wide reports

Rosakue Hospitality, India

India’s Rosakue Hospitality sees a 2X rise in its revenue with the Hotelogix multi-property management system.

Group name Rosakue Hospitality
Number of properties 13+
How did they manage operations before Hotelogix They are a new group and had no system
Association with Hotelogix Since 2019
Solutions offered Multi-property management system, Point of Sale, Central Reservation Office, Integration with Channel Manager and Booking Engine of their choice
About the client

As a young and progressive group hospitality brand, Rosakue has rapidly grown its portfolio from 2 in 2019 to 13 properties in 2023. With carefully handpicked hotels across locations in India, the group offers premium lifestyle experiences to its guests. It has earned impressive guest feedback on top hotel booking and review sites.

Challenges

They were managing operations manually and soon realised that it was not the way to run a group. They couldn’t:

  • Gain centralised control over group operations
  • Distribute rates and inventories across OTAs in real-time
  • Generate more bookings via OTAs and their website
  • Centrally manage reservations across properties
  • Access group-wide reports for informed decision making
  • Obtain guest history/data in a central repository
Solutions

Rosakue Hospitality adopted our cloud-based multi-property management system in 2019 because of our impressive track record of technologically empowering many hotel groups. Considering their requirements and future growth plan, we offered them the following:

  • Cloud-based multi-property management system
  • Mobile Hotel PMS App
  • Central Reservation Office (CRO)
  • Point of Sale
  • Channel Manager integration
  • Booking Engine integration
Benefits

With Hotelogix as its digitisation partner, Rosakue Hospitality has seen many benefits. Here are the two most crucial advantages in terms of enhanced online sales, occupancy and revenue.

“Hotelogix’s integration with Channel Manager and Booking Engine gets us more bookings via OTAs and our brand website. This has resulted in about a 2X increase in occupancy and revenue in 2023 vs. 2022.”
–   Manish Yadav, Senior Manager, Sales & Area Operation, Rosakue Hospitality

Some other benefits worth talking about are:
  • Comprehensive automation of group operations
  • Centrally managing reservations across 13 properties
  • Access hotel data/positions on the go
  • Setting up unlimited Point of Sale outlets
  • Updating rates/inventory on multiple OTAs in real-time
  • Making data-driven decisions with in-depth group-wide reports
  • Knowing guest preferences with access to central guest history

“Back in 2019, we started looking for a cloud-based Hotel PMS with multi-property management capabilities as we had a clear vision for rapid growth. We now have 13 properties, and thanks to Hotelogix for enabling us with centralised control over group operations. ”
–   Manish Yadav, Senior Manager, Sales & Area Operation, Rosakue Hospitality

StayBird Hotels and Apartments, India

India’s StayBird Hotels and Apartments witness 2X spike in revenues with Hotelogix Multi-property Management System

Group name StayBird Hotels and Apartments
Number of properties 5
How did they manage operations before Hotelogix On-premises system
Association with Hotelogix Since 2019
Solutions offered Multi-property Management System, Mobile Hotel PMS App, Channel Manager integration
About the client

StayBird Offers a collection of the best service apartments and business hotels in Pune, Maharashtra. Their chain of service apartments, business hotels, and guesthouses are built with love to make guests feel at home. The hospitality entity aims to grow its portfolio by adding new properties across India.

Challenges

The hospitality group was running operations across properties with on-premises Hotel PMSs. From a pricing point of view, it was a costly affair, leading to higher software ownership costs. Plus, it lacked process automation capabilities. Other areas of concern were:

  • Lack of centralised control over the group operations
  • Manually updating OTAs with rates and availabilities
  • Inability to sell more via OTAs, corporates, and travel agents
  • Loss of business opportunities due to rampant overbookings
  • No on-the-go access to the PMS and hotel data

The group soon realised that the cloud is the only way to overcome the above mentioned challenges. It decided to adopt the Hotelogix multi-property management system in 2019.

“Migrating to the cloud with Hotelogix was vital for us to manage group operations centrally and sell more through efficient distribution.”
Shrikant Bansode, CEO and Co-Founder StayBird Hotels and Apartments

Solutions

After carefully examining the client’s issues and desired outcomes out of IT investment, Hotelogix offered:

  • Multi-property management system
  • Mobile Hotel PMS App
  • Channel manager connect
  • Group-wide reports
  • Central guest history
Benefits

First and foremost, the Hotelogix multi-property management system has helped the client manage all five properties with centralised control. They can also access it anytime and anywhere to know the group- property-level positions on the go. Some other noteworthy benefits witnessed by the group are:

  • Significant boost in room sales via OTAs, travel agents, and corporate clients, leading to a 2X rise in their revenues

    “With Hotelogix, our reservation team can configure rates/packages for OTAs and contracted rates for corporates and travel agents. It has led to increased room sales through all those three sources, resulting in a 2X rise in our revenues in 2022 compared to 2021.”
    Shrikant Bansode, CEO and Co-Founder StayBird Hotels and Apartments

  • Enhanced capabilities to measure business outcomes and track KPIs with group-level reports
  • Efficiently knowing guests’ preferences and offering them customised services with access to centralised guest history
  • Over 90% of time saved in automatically updating rates and availabilities across OTAs
  • Zero overbookings

“Earlier, 4-5 staff manually updated rates and inventories on OTAs. It was a labour-intensive, costly, and error-prone process. But thanks to Hotelogix and channel manager integration, the whole thing is automated and happens in real-time, saving over 90% of the time, and we no longer need to have a 4-5-member team. Most importantly, we now have zero overbookings.”
Shrikant Bansode, CEO and Co-Founder StayBird Hotels and Apartments

A business association that lasts long

“Hotelogix multi-property management system has fulfilled our needs for centralised group operations. It has accelerated our post-Covid growth rate. We plan to increase our footprint in India by adding new properties this year and would want Hotelogix to be our technology backbone.”
Shrikant Bansode, CEO and Co-Founder StayBird Hotels and Apartments

Waxpol Hotels and Resorts, India

Hotelogix Multi-property Management System assists India’s Waxpol Hotels and Resorts drive 2X revenues.

Group Name Waxpol Hotels and Resorts
Number of properties 4 (3 live + 1 soon to be onboarded)
How did they manage operations before Hotelogix On-premises system
Association with Hotelogix Since 2018
Solutions offered Multi-property Management System, Mobile Hotel PMS App, Channel Manager connect
About the client

With four high-end resorts, Waxpol Hotels and Resorts is a known premium hospitality group in India. All of its properties are located in Sunderban, Dooars and Pench National Parks, around central and eastern India. This popular group operates around the philosophy of ‘Sustainable and Modern’.

Challenges

The management at Waxpol Hotels and Resorts was running their operations with an on-premises solution, which was no longer helping them realise the desired benefits with changing business dynamics. The group struggled to:

  • Manage operations across all properties centrally
  • Update rates and availabilities on OTAs in real-time
  • Configure and sell packages
  • Get hold of central-level reports
  • Access centralized guest information
Solutions

After rounds of careful deliberations, in 2018, the group decided to adopt Hotelogix multi-property management system to address the above mentioned challenges.

  • Multi-property Management System
  • Mobile Hotel PMS App
  • Channel Manager connect
Benefits

Waxpol Hotels and Resorts have been reaping many benefits with Hotelogix powering its operations. It has enabled the group to configure and promote multiple packages/deals, leading to more sales and a subsequent 2X rise in revenues.

Some other benefits are:

  • Centralised multi-property operations
  • Anytime, anywhere access to the PMS
  • Real-time update of rates/inventories on OTAs
  • No more overbooking and double bookings
  • Access to guest history and their preferences
  • Group-wide central-level reports

“Hotelogix enables us to tailor a variety of deals just for business travellers. These bundles are so attractive that they even help travel agencies gain new clients. As a result, our company’s income has increased by more than double since 2019.”

Akanksha Garg, Founder Director & CEO, Waxpol Hotels and Resorts

A meaningful partnership

“As our technology partner, Hotelogix has helped us with the right infrastructure to fuel our group’s post-Covid growth. From multi-property management to selling more, Hotelogix has assisted us in everything. Very soon, our 4th property will go live with them. It won’t be unrealistic to say that we have seen our desired ROI with Hotelogix.”

Akanksha Garg, Founder Director & CEO, Waxpol Hotels and Resorts

Quiet Dreams Group, Kingdom of Saudi Arabia

Hotelogix Multi-property solution powers expansion of KSA-based Quiet Dreams that adds another property to its portfolio

Number of rooms 254
Solutions offered Multi-Property management with single sign-on, Mobile Hotel PMS App, POS, and channel manager connect
Other essential integrations/interfaces National Tourism Monitoring Platform, e-invoicing for KSA
Years of association with Hotelogix Since 2014
Previous solution On-premises PMS
About the client

Quiet Dreams Group has been growing as a popular accommodation provider in Saudi Arabia. Its five properties are strategically located across several major tourist and commercial destinations. It has garnered overwhelming ratings and guest feedback on several leading hotel booking sites with excellent guest service.

Challenges

Before adopting Hotelogix, the group managed its operations with a server-based application that came with several restrictions. Here are some of the issues that curtailed their growth.

  • Higher CAPEX with extra investment in IT infrastructure
  • Struggled to gain control over multi-property operations
  • Lack of actionable group-wide reports for better insights
  • Gathering centralised guest data from the system was a challenging task

To address all the above-mentioned bottlenecks, the management started to look for a new hotel property management system. After carefully scrutinising multiple solutions against their requirements, they decided to go with an all-in-one, enterprise-grade, Hotel PMS from Hotelogix in 2014.

“It was difficult for us to ensure efficient multi-property operation with the legacy system that we had earlier. It was a restrictive solution and never helped us with cost savings and other important third-party integrations like channel manager. In simple words, we found it limiting our ability to drive business growth. This led us to migrate to Hotelogix.”
Dr. Salah Hussein, General Manager

Solutions

The implementation and data migration were super-fast, and their properties went live quickly. Based on their requirements, we offered the following solutions.

  • The multi-property management system
  • Mobile Hotel PMS App
  • Seamless connect with their choice of channel manager
  • Hotel PMS integration with National Tourism Monitoring Platform in real-time

“I must say that the transition to Hotelogix was smooth, as they helped us with data migration. Our staff quickly understood the new system, as they have multiple helpful videos and periodic online training. We don’t have to spend anything on our ongoing staff training process.”
Dr. Salah Hussein, General Manager

Benefits

This KSA-based group hotel has seen multiple benefits with Hotelogix at the core of its operation. Here are some of them.

  • Saved on CAPEX with a significantly reduced software ownership cost
  • Real-time update of rates and availability on OTAs, leading to reduced double-booking and overbookings
  • Easy multi-property management with a single sign-on
  • Anytime, anywhere access and on-the-go task execution with a Mobile Hotel PMS App
  • Manager flash reports and daily business reports have helped them gain insights into their group operation
  • Centralised guest history lets them know their guests’ preferences to offer personalised services

“Since 2014, without any further investment in additional IT infrastructure across all our five properties, we have saved a significant amount of costs. They have also enabled us to set up unlimited POS outlets across all our properties without any further investments based on our requirements. This, too, helps us save costs.”
Dr. Salah Hussein, General Manager

“From 2014 until the pandemic broke out in 2020, impacting travel, we used to get good bookings via OTAs. All credit goes to the seamless integration between Hotelogix PMS and the channel manager of our choice.”
Dr. Salah Hussein, General Manager

Helping them become compliant

Staying compliant with government prescribed norms and regulations is quite a critical requirement for hotels operating across the Kingdom of Saudi Arabia. With Hotelogix, the group is now fully compliant with:

  • The National Tourism Monitoring Platform. All the guest data gets synced with the department’s database in real-time
  • The Zakat, Tax, and Custom Authority
Helping them scale business

“Since 2014, Hotelogix has been our “partner in growth” in a true sense. We added our 5th property in June 2021, during the 2nd wave of the pandemic. While we decided to march ahead despite the hardship, Hotelogix stood with us to ensure a faster recovery.”
Dr. Salah Hussein, General Manager

Millennial Resorts, Philippines

Hotelogix assists Philippines-based Millennial Resorts to save 90% of the time in handling OTA bookings.

Group name Millennial Resorts, Philippines
Number of properties 4 (active) + 1 more to be onboarded soon
How did they manage operations before Hotelogix PMS? Manually
Association with Hotelogix Since 2021
About the client

This group hospitality brand aims to be a leader in resort offering by providing unconventional experiences across all its properties. Currently, it manages four resorts across popular tourist destinations in the Philippines. Recently, it has achieved the Excellence in Design for Greater Efficiencies (EDGE) certification for its eco-efficient design.

Challenges

Before adopting Hotelogix, the group was manually handling daily operations. They had to deal with several challenges as mentioned below:

  • Time-consuming and error-prone hotel management
  • Tracking guest and reservation data on the go
  • No central-level reports on key metrics
  • No insights into guests’ preferences
  • Overbookings and double bookings
  • Configuring packages to sell more

Fraught with the perils as stated above, they realised that scaling up by adding new properties will not be easy. It made them look for a technology partner to leverage the power of a cloud-based, multi-property solution.

“The multi-fold operational bottlenecks that we witnessed during the pandemic, accelerated our process of embracing digitisation in 2021. After careful deliberations, we decided to go with Hotelogix multi-property solution for its enterprise-grade capabilities.”
Teddy R. Tenerife, IT Manager

Solutions

As usual, we started with a detailed examination of their requirements. Here are the solutions we offered them –

  • Multi-property management system
  • Open API connection with their in-house mobile app
  • Several business-critical reports
  • Centralised guest history
  • Channel manager connect

“The Hotel PMS and channel manager integration ensures the real-time update of rates and availability across all the OTAs. Due to this automation, we are saving 90% of the time handling OTA bookings. Plus, there are no more double-bookings and overbookings to deal with.”
Teddy R. Tenerife, IT Manager

Benefits

Here are a few essential benefits that the group has witnessed with Hotelogix powering its operations.

  • Centralised multi-property management
  • Accessing guest/reservation details on their mobile app
  • Making data-backed decisions with revenue/MIS reports
  • Offering personalised services to guests
Aids in selling more

“Offering packages is key to attracting more guests in a top-rated tourist destination like the Philippines. Hotelogix enables us to configure and promote over 40 packages to sell more. This is awesome. What else do you want?”
Teddy R. Tenerife, IT Manager

Helps in scaling up

“Hotelogix has helped us scale our business by adding and managing new properties while keeping IT costs under control. Very soon, our upcoming 5th property will start using this intelligent solution.”
Teddy R. Tenerife, IT Manager

The Henry Hotels and Resorts, Philippines

Hotelogix offers ease of adding new properties to Philippines-based The Henry Hotels & Resorts.

Group name The Henry Hotels & Resorts
Number of properties 5
How did they manage operations before Hotelogix PMS? On-premises solutions
Association with Hotelogix Since 2016
About the client

The Henry Hotels & Resorts is a pioneering Filipino luxury boutique hospitality brand that claims to offer an “experience like no other”. The group operates six properties full of unique character and soul in and around Cebu, Manila, Dumaguete, and Laiya. The group has earned extraordinary ratings on several leading hotel booking platforms with its excellent guest service.

Challenges

The group had to deal with several operational issues with the on-premises solution. Some of them were –

  • Managing all properties centrally
  • Tracking hotel operations from anywhere, anytime
  • Automating occupancy based pricing
  • Accessing group-wide reports centrally
  • Dealing with overbookings and double bookings
  • Understanding guests’ purchase history

With all the bottlenecks mentioned above, the old solution couldn’t help them grow while adding new properties. After carefully evaluating a few options, they found Hotelogix’s cloud-based multi-property solution matching their requirements.

“The on-premises solution restricted our capabilities at the property level. And at the central level, we didn’t have visibility into our group operations in one place. This made us look for a better technology partner. Our search for a robust, cloud-based multi-property management system ended with Hotelogix in 2016.”
Justin, IT Manager

Solutions

After understanding the group’s requirements, we offered them some of the solutions as mentioned below –

  • Multi-property management system
  • Insightful business reports
  • Centralised guest history
  • Integration with the channel manager
  • Occupancy-based dynamic pricing

“Team Hotelogix did a fantastic job by successfully and seamlessly onboarding all our four properties. The post-implementation training process was great.”
Justin, IT Manager

Benefits

The group has been reaping many benefits since the adoption of Hotelogix in 2016. Some of them are –

  • Centralised control over multi-property operations
  • Anywhere, anytime Hotel PMS access
  • Multiple reports on the group’s performance
  • Understanding guests’ needs to serve them better
  • Significantly reduced overbookings/double bookings
  • Improved RevPAR with dynamic pricing
A meaningful partnership that offers scalability

“Hotelogix was proactive in giving us a decent discount on the Hotel PMS subscription in 2020 when our business was affected by the pandemic. We aim to grow our hotel business with Hotelogix.”
Justin, IT Manager