Amritara Hotels and Resorts, India Amritara Hotels and Resorts in India sees about about 40% boost in its revenue. Group name Amritara Hotels and Resorts Number of properties 18 How did they manage operations before Hotelogix On-premises solution Association with Hotelogix Since 2021 Solutions offered Multi-property management system, Mobile Hotel PMS App, Central Reservation Office (CRO), Channel Manager integration About the client Amritara Hotels and Resorts is a well-known group of hospitality entities with 18 luxurious properties throughout the country. It is a part of the UK-based Shanti Hospitality Group, which operates multiple popular hotel brands across four continents, including Ananda in the Himalayas, Nidra Hotels, and Nira Hotels & Resorts. Amritara Hotels and Resorts stands out from its competitors due to its exceptional locations, tasteful decor, top-notch amenities, and, most importantly, its personalised care and attention to guests. Challenges The group ran operations across several properties with disparate on-premises solutions. However, it soon proved detrimental to their plans to manage member properties with centralised control for efficient operations. Here are a few challenges they faced: Managing reservations centrally Accessing hotel positions from anywhere and anytime Ensuring real-time rate/room distribution across OTAs without channel manager integration, thus affecting their online sales Unplanned system downtime affecting their operations Wasting time while dealing with multiple vendors “We started with disparate on-premises solutions across a few of our properties. They lacked essential features and ease of use, and we struggled to get a centralised view of our group’s operations and business. It led us to look for a robust cloud Hotel PMS with multi-property management capabilities. And our search for the right one ended with Hotelogix in 2021.” – Akash Bhatia, Group General Manager, Amritara Hotels and Resorts Solutions The management at Amritara Hotels and Resorts selected Hotelogix’s cloud-based multi-property management system to realise its planned outcomes at the earliest. After obtaining clarity on their technological requirements, we at Hotelogix went about implementing the below mentioned solutions: Cloud-based multi-property management system Mobile Hotel PMS App Central Reservation Office (CRO) Channel Manager integration Benefits To start with, Hotelogix’s cloud-based multi-property system has helped Amritara Hotels and Resorts manage the group operations centrally with a single sign-on. “No doubt Hotelogix offers the most comprehensive Hotel PMS for efficient and centralised group operations. Currently, operations across all 18 properties are powered by Hotelogix. We will add more properties, and Hotelogix will keep fueling our growth by quickly taking them live.” – Akash Bhatia, Group General Manager, Amritara Hotels and Resorts Boost in revenue “Hotelogix and Channel Manager integration enables us to efficiently distribute and sell more rooms via 15+ OTAs and other online sales channels. This real-time automation saves us about 90% of our time daily, and we have also seen about a 40% spike in our revenue with enhanced sales in 2023 vs. 2022.” – Akash Bhatia, Group General Manager, Amritara Hotels and Resorts Other benefits worth mentioning are: Accessing the solution and hotel positions on the go Centrally managing reservations across 18 properties with the Central Reservation Office (CRO) Ensuring real-time update of rates and inventories across 15+ OTAs, leading to zero overbookings Centrally accessing guest history to know and serve them better Making informed decisions with enterprise-grade group-wide reports
Rosakue Hospitality, India India’s Rosakue Hospitality sees a 2X rise in its revenue with the Hotelogix multi-property management system. Group name Rosakue Hospitality Number of properties 13+ How did they manage operations before Hotelogix They are a new group and had no system Association with Hotelogix Since 2019 Solutions offered Multi-property management system, Point of Sale, Central Reservation Office, Integration with Channel Manager and Booking Engine of their choice About the client As a young and progressive group hospitality brand, Rosakue has rapidly grown its portfolio from 2 in 2019 to 13 properties in 2023. With carefully handpicked hotels across locations in India, the group offers premium lifestyle experiences to its guests. It has earned impressive guest feedback on top hotel booking and review sites. Challenges They were managing operations manually and soon realised that it was not the way to run a group. They couldn’t: Gain centralised control over group operations Distribute rates and inventories across OTAs in real-time Generate more bookings via OTAs and their website Centrally manage reservations across properties Access group-wide reports for informed decision making Obtain guest history/data in a central repository Solutions Rosakue Hospitality adopted our cloud-based multi-property management system in 2019 because of our impressive track record of technologically empowering many hotel groups. Considering their requirements and future growth plan, we offered them the following: Cloud-based multi-property management system Mobile Hotel PMS App Central Reservation Office (CRO) Point of Sale Channel Manager integration Booking Engine integration Benefits With Hotelogix as its digitisation partner, Rosakue Hospitality has seen many benefits. Here are the two most crucial advantages in terms of enhanced online sales, occupancy and revenue. “Hotelogix’s integration with Channel Manager and Booking Engine gets us more bookings via OTAs and our brand website. This has resulted in about a 2X increase in occupancy and revenue in 2023 vs. 2022.” – Manish Yadav, Senior Manager, Sales & Area Operation, Rosakue Hospitality Some other benefits worth talking about are: Comprehensive automation of group operations Centrally managing reservations across 13 properties Access hotel data/positions on the go Setting up unlimited Point of Sale outlets Updating rates/inventory on multiple OTAs in real-time Making data-driven decisions with in-depth group-wide reports Knowing guest preferences with access to central guest history “Back in 2019, we started looking for a cloud-based Hotel PMS with multi-property management capabilities as we had a clear vision for rapid growth. We now have 13 properties, and thanks to Hotelogix for enabling us with centralised control over group operations. ” – Manish Yadav, Senior Manager, Sales & Area Operation, Rosakue Hospitality
StayBird Hotels and Apartments, India India’s StayBird Hotels and Apartments witness 2X spike in revenues with Hotelogix Multi-property Management System Group name StayBird Hotels and Apartments Number of properties 5 How did they manage operations before Hotelogix On-premises system Association with Hotelogix Since 2019 Solutions offered Multi-property Management System, Mobile Hotel PMS App, Channel Manager integration About the client StayBird Offers a collection of the best service apartments and business hotels in Pune, Maharashtra. Their chain of service apartments, business hotels, and guesthouses are built with love to make guests feel at home. The hospitality entity aims to grow its portfolio by adding new properties across India. Challenges The hospitality group was running operations across properties with on-premises Hotel PMSs. From a pricing point of view, it was a costly affair, leading to higher software ownership costs. Plus, it lacked process automation capabilities. Other areas of concern were: Lack of centralised control over the group operations Manually updating OTAs with rates and availabilities Inability to sell more via OTAs, corporates, and travel agents Loss of business opportunities due to rampant overbookings No on-the-go access to the PMS and hotel data The group soon realised that the cloud is the only way to overcome the above mentioned challenges. It decided to adopt the Hotelogix multi-property management system in 2019. “Migrating to the cloud with Hotelogix was vital for us to manage group operations centrally and sell more through efficient distribution.” Shrikant Bansode, CEO and Co-Founder StayBird Hotels and Apartments Solutions After carefully examining the client’s issues and desired outcomes out of IT investment, Hotelogix offered: Multi-property management system Mobile Hotel PMS App Channel manager connect Group-wide reports Central guest history Benefits First and foremost, the Hotelogix multi-property management system has helped the client manage all five properties with centralised control. They can also access it anytime and anywhere to know the group- property-level positions on the go. Some other noteworthy benefits witnessed by the group are: Significant boost in room sales via OTAs, travel agents, and corporate clients, leading to a 2X rise in their revenues “With Hotelogix, our reservation team can configure rates/packages for OTAs and contracted rates for corporates and travel agents. It has led to increased room sales through all those three sources, resulting in a 2X rise in our revenues in 2022 compared to 2021.” Shrikant Bansode, CEO and Co-Founder StayBird Hotels and Apartments Enhanced capabilities to measure business outcomes and track KPIs with group-level reports Efficiently knowing guests’ preferences and offering them customised services with access to centralised guest history Over 90% of time saved in automatically updating rates and availabilities across OTAs Zero overbookings “Earlier, 4-5 staff manually updated rates and inventories on OTAs. It was a labour-intensive, costly, and error-prone process. But thanks to Hotelogix and channel manager integration, the whole thing is automated and happens in real-time, saving over 90% of the time, and we no longer need to have a 4-5-member team. Most importantly, we now have zero overbookings.” Shrikant Bansode, CEO and Co-Founder StayBird Hotels and Apartments A business association that lasts long “Hotelogix multi-property management system has fulfilled our needs for centralised group operations. It has accelerated our post-Covid growth rate. We plan to increase our footprint in India by adding new properties this year and would want Hotelogix to be our technology backbone.” Shrikant Bansode, CEO and Co-Founder StayBird Hotels and Apartments
Waxpol Hotels and Resorts, India Hotelogix Multi-property Management System assists India’s Waxpol Hotels and Resorts drive 2X revenues. Group Name Waxpol Hotels and Resorts Number of properties 4 (3 live + 1 soon to be onboarded) How did they manage operations before Hotelogix On-premises system Association with Hotelogix Since 2018 Solutions offered Multi-property Management System, Mobile Hotel PMS App, Channel Manager connect About the client With four high-end resorts, Waxpol Hotels and Resorts is a known premium hospitality group in India. All of its properties are located in Sunderban, Dooars and Pench National Parks, around central and eastern India. This popular group operates around the philosophy of ‘Sustainable and Modern’. Challenges The management at Waxpol Hotels and Resorts was running their operations with an on-premises solution, which was no longer helping them realise the desired benefits with changing business dynamics. The group struggled to: Manage operations across all properties centrally Update rates and availabilities on OTAs in real-time Configure and sell packages Get hold of central-level reports Access centralized guest information Solutions After rounds of careful deliberations, in 2018, the group decided to adopt Hotelogix multi-property management system to address the above mentioned challenges. Multi-property Management System Mobile Hotel PMS App Channel Manager connect Benefits Waxpol Hotels and Resorts have been reaping many benefits with Hotelogix powering its operations. It has enabled the group to configure and promote multiple packages/deals, leading to more sales and a subsequent 2X rise in revenues. Some other benefits are: Centralised multi-property operations Anytime, anywhere access to the PMS Real-time update of rates/inventories on OTAs No more overbooking and double bookings Access to guest history and their preferences Group-wide central-level reports “Hotelogix enables us to tailor a variety of deals just for business travellers. These bundles are so attractive that they even help travel agencies gain new clients. As a result, our company’s income has increased by more than double since 2019.” – Akanksha Garg, Founder Director & CEO, Waxpol Hotels and Resorts A meaningful partnership “As our technology partner, Hotelogix has helped us with the right infrastructure to fuel our group’s post-Covid growth. From multi-property management to selling more, Hotelogix has assisted us in everything. Very soon, our 4th property will go live with them. It won’t be unrealistic to say that we have seen our desired ROI with Hotelogix.” – Akanksha Garg, Founder Director & CEO, Waxpol Hotels and Resorts
Quiet Dreams Group, Kingdom of Saudi Arabia Hotelogix Multi-property solution powers expansion of KSA-based Quiet Dreams that adds another property to its portfolio Number of rooms 254 Solutions offered Multi-Property management with single sign-on, Mobile Hotel PMS App, POS, and channel manager connect Other essential integrations/interfaces National Tourism Monitoring Platform, e-invoicing for KSA Years of association with Hotelogix Since 2014 Previous solution On-premises PMS About the client Quiet Dreams Group has been growing as a popular accommodation provider in Saudi Arabia. Its five properties are strategically located across several major tourist and commercial destinations. It has garnered overwhelming ratings and guest feedback on several leading hotel booking sites with excellent guest service. Challenges Before adopting Hotelogix, the group managed its operations with a server-based application that came with several restrictions. Here are some of the issues that curtailed their growth. Higher CAPEX with extra investment in IT infrastructure Struggled to gain control over multi-property operations Lack of actionable group-wide reports for better insights Gathering centralised guest data from the system was a challenging task To address all the above-mentioned bottlenecks, the management started to look for a new hotel property management system. After carefully scrutinising multiple solutions against their requirements, they decided to go with an all-in-one, enterprise-grade, Hotel PMS from Hotelogix in 2014. “It was difficult for us to ensure efficient multi-property operation with the legacy system that we had earlier. It was a restrictive solution and never helped us with cost savings and other important third-party integrations like channel manager. In simple words, we found it limiting our ability to drive business growth. This led us to migrate to Hotelogix.” Dr. Salah Hussein, General Manager Solutions The implementation and data migration were super-fast, and their properties went live quickly. Based on their requirements, we offered the following solutions. The multi-property management system Mobile Hotel PMS App Seamless connect with their choice of channel manager Hotel PMS integration with National Tourism Monitoring Platform in real-time “I must say that the transition to Hotelogix was smooth, as they helped us with data migration. Our staff quickly understood the new system, as they have multiple helpful videos and periodic online training. We don’t have to spend anything on our ongoing staff training process.” Dr. Salah Hussein, General Manager Benefits This KSA-based group hotel has seen multiple benefits with Hotelogix at the core of its operation. Here are some of them. Saved on CAPEX with a significantly reduced software ownership cost Real-time update of rates and availability on OTAs, leading to reduced double-booking and overbookings Easy multi-property management with a single sign-on Anytime, anywhere access and on-the-go task execution with a Mobile Hotel PMS App Manager flash reports and daily business reports have helped them gain insights into their group operation Centralised guest history lets them know their guests’ preferences to offer personalised services “Since 2014, without any further investment in additional IT infrastructure across all our five properties, we have saved a significant amount of costs. They have also enabled us to set up unlimited POS outlets across all our properties without any further investments based on our requirements. This, too, helps us save costs.” Dr. Salah Hussein, General Manager “From 2014 until the pandemic broke out in 2020, impacting travel, we used to get good bookings via OTAs. All credit goes to the seamless integration between Hotelogix PMS and the channel manager of our choice.” Dr. Salah Hussein, General Manager Helping them become compliant Staying compliant with government prescribed norms and regulations is quite a critical requirement for hotels operating across the Kingdom of Saudi Arabia. With Hotelogix, the group is now fully compliant with: The National Tourism Monitoring Platform. All the guest data gets synced with the department’s database in real-time The Zakat, Tax, and Custom Authority Helping them scale business “Since 2014, Hotelogix has been our “partner in growth” in a true sense. We added our 5th property in June 2021, during the 2nd wave of the pandemic. While we decided to march ahead despite the hardship, Hotelogix stood with us to ensure a faster recovery.” Dr. Salah Hussein, General Manager
Millennial Resorts, Philippines Hotelogix assists Philippines-based Millennial Resorts to save 90% of the time in handling OTA bookings. Group name Millennial Resorts, Philippines Number of properties 4 (active) + 1 more to be onboarded soon How did they manage operations before Hotelogix PMS? Manually Association with Hotelogix Since 2021 About the client This group hospitality brand aims to be a leader in resort offering by providing unconventional experiences across all its properties. Currently, it manages four resorts across popular tourist destinations in the Philippines. Recently, it has achieved the Excellence in Design for Greater Efficiencies (EDGE) certification for its eco-efficient design. Challenges Before adopting Hotelogix, the group was manually handling daily operations. They had to deal with several challenges as mentioned below: Time-consuming and error-prone hotel management Tracking guest and reservation data on the go No central-level reports on key metrics No insights into guests’ preferences Overbookings and double bookings Configuring packages to sell more Fraught with the perils as stated above, they realised that scaling up by adding new properties will not be easy. It made them look for a technology partner to leverage the power of a cloud-based, multi-property solution. “The multi-fold operational bottlenecks that we witnessed during the pandemic, accelerated our process of embracing digitisation in 2021. After careful deliberations, we decided to go with Hotelogix multi-property solution for its enterprise-grade capabilities.” Teddy R. Tenerife, IT Manager Solutions As usual, we started with a detailed examination of their requirements. Here are the solutions we offered them – Multi-property management system Open API connection with their in-house mobile app Several business-critical reports Centralised guest history Channel manager connect “The Hotel PMS and channel manager integration ensures the real-time update of rates and availability across all the OTAs. Due to this automation, we are saving 90% of the time handling OTA bookings. Plus, there are no more double-bookings and overbookings to deal with.” Teddy R. Tenerife, IT Manager Benefits Here are a few essential benefits that the group has witnessed with Hotelogix powering its operations. Centralised multi-property management Accessing guest/reservation details on their mobile app Making data-backed decisions with revenue/MIS reports Offering personalised services to guests Aids in selling more “Offering packages is key to attracting more guests in a top-rated tourist destination like the Philippines. Hotelogix enables us to configure and promote over 40 packages to sell more. This is awesome. What else do you want?” Teddy R. Tenerife, IT Manager Helps in scaling up “Hotelogix has helped us scale our business by adding and managing new properties while keeping IT costs under control. Very soon, our upcoming 5th property will start using this intelligent solution.” Teddy R. Tenerife, IT Manager
The Henry Hotels and Resorts, Philippines Hotelogix offers ease of adding new properties to Philippines-based The Henry Hotels & Resorts. Group name The Henry Hotels & Resorts Number of properties 5 How did they manage operations before Hotelogix PMS? On-premises solutions Association with Hotelogix Since 2016 About the client The Henry Hotels & Resorts is a pioneering Filipino luxury boutique hospitality brand that claims to offer an “experience like no other”. The group operates six properties full of unique character and soul in and around Cebu, Manila, Dumaguete, and Laiya. The group has earned extraordinary ratings on several leading hotel booking platforms with its excellent guest service. Challenges The group had to deal with several operational issues with the on-premises solution. Some of them were – Managing all properties centrally Tracking hotel operations from anywhere, anytime Automating occupancy based pricing Accessing group-wide reports centrally Dealing with overbookings and double bookings Understanding guests’ purchase history With all the bottlenecks mentioned above, the old solution couldn’t help them grow while adding new properties. After carefully evaluating a few options, they found Hotelogix’s cloud-based multi-property solution matching their requirements. “The on-premises solution restricted our capabilities at the property level. And at the central level, we didn’t have visibility into our group operations in one place. This made us look for a better technology partner. Our search for a robust, cloud-based multi-property management system ended with Hotelogix in 2016.” Justin, IT Manager Solutions After understanding the group’s requirements, we offered them some of the solutions as mentioned below – Multi-property management system Insightful business reports Centralised guest history Integration with the channel manager Occupancy-based dynamic pricing “Team Hotelogix did a fantastic job by successfully and seamlessly onboarding all our four properties. The post-implementation training process was great.” Justin, IT Manager Benefits The group has been reaping many benefits since the adoption of Hotelogix in 2016. Some of them are – Centralised control over multi-property operations Anywhere, anytime Hotel PMS access Multiple reports on the group’s performance Understanding guests’ needs to serve them better Significantly reduced overbookings/double bookings Improved RevPAR with dynamic pricing A meaningful partnership that offers scalability “Hotelogix was proactive in giving us a decent discount on the Hotel PMS subscription in 2020 when our business was affected by the pandemic. We aim to grow our hotel business with Hotelogix.” Justin, IT Manager
Inspired Hotels, United Kingdom Hotelogix assists UK’s Inspired Hotels with centralised multi-property and restaurant management. Group name Inspired Hotels, United Kingdom Number of properties 3 How did they manage operations before Hotelogix PMS? New group, they started with Hotelogix Association with Hotelogix Since 2018 About the client With three properties located at beautiful places across Scotland, the group treats its guests with comfortable rooms and incredible views. It also offers a great collection of Scottish micro-brewed ales, whisky, gins and delectable food. All three hotels are over 200 years old and steeped in Scottish history and character. Challenges They are a new group hospitality entity and were looking for a robust multi-property solution to gain centralised control over their hotel operations. Here are a few other reasons to adopt Hotelogix. To get more direct bookings For efficient restaurant management To keep software ownership costs under control “In 2018, when we started, we were looking for a cloud-based Hotel PMS to ensure multi-property management with centralised control. We also wanted to manage hotel operations from anywhere. After evaluating a few, we decided to go with Hotelogix for its comprehensiveness.” Michael Rogalski, Owner Solutions We offered solutions as mentioned below to help them realise the desired value from their IT investment. Multi-property solution Mobile Hotel PMS App Booking engine Point of Sale 2.0 “With remote access to the Hotel PMS, we can execute tasks like rate changes and booking amendments without being on the property. Moreover, this enables our central reservations team to service all our properties from one centralised location.” Michael Rogalski, Owner Benefits According to Michael, they have been witnessing many remarkable benefits with Hotelogix since 2018. Some of them are : Centralised multi-property management Remote access to the Hotel PMS Execution of daily tasks with the PMS app Increased direct bookings via their website Efficient management of in-house restaurants Knowing guests’ preferences to serve them better No system downtime affecting business continuity Significant savings on CAPEX “Hotelogix POS 2.0 is an excellent way to manage our in-house restaurants and F&B outlets with remote programming, monitoring and support to our teams. Its reports help us understand item-wise sales and allow our chefs to spot trends.” Michael Rogalski, Owner Helping them scale business “We are delighted with Hotelogix. Its features, ease of use, and after-sales support : everything will help you grow your chain hotel business while saving big on IT costs. Michael Rogalski, Owner
WDC Apartment, Buea, Cameroon From the chic mid-century modern decor adorning the hotel to eclectic dining options, WDC ApartHotel is an oasis for all visitors and global travellers. The hotel is ideally located, steps away from the university and the heart of Buea. Its newly built hotel suites come with conveniences such as mini-refrigerators, flat-panel smart TVs, and with a private pool on the top floor. WDC offers pristine, expertly designed apartments with high-end amenities and World-Class services. MARKET SITUATION ANALYSIS: Most softwares in the market that the client evaluated were not very user friendly, which gave Hotelogix a cut above the rest. With its simple, yet effective interface, Hotelogix was easy to use and did not leave any scope for ambiguity. OTHER PMS SOLUTIONS CONSIDERED: The customer evaluated Leading Legacy Software Well-known cloud-based software which offers a complete software suite However, preferred Hotelologix’s All-In-One Solution over both. REASONS FOR CHOOSING HOTELOGIX: The decision to go with Hotelogix was a no-brainer. The CEO along with his team-mates decided on Hotelogix for the following reasons: Price: Affordable, competitively priced Ease of Use: Simple to understand and train staff on the tool COMMONLY USED FEATURES: Hotelogix’s integration with Channel Manager software makes it easy to carry out changes on the hotel’s website or booking engine and see them being synced with the distribution tool and PMS. When the number of OTAs being used are only a few, Hotelogix allows changes on the software itself, without going on to another platform and also facilitates constant monitoring. RESULTS WITH THE USE OF HOTELOGIX: 10-15% INCREASE IN THE NUMBER OF BOOKINGS: The use of the booking engine and the channel manager connection with Hotelogix helped in bringing in more reservations, as it facilitated customers in reaching the website. Integrating more methods of accepting payments also helped with bookings. EFFECTIVE TRACKING MECHANISM: The system generated reports which were sent every week or at the end of every month were a great way of tracking the performance of the property. CENTRAL RESERVE OF INFORMATION: With the integration of tools like the web booking engine and the channel manager to the PMS software, all information is gathered and presented in one place for effective understanding. The PMS tool truly works as an All-in-One solution. PROMPT CUSTOMER SUPPORT: The responsiveness of the support team was always commendable, whether the help was sought over mail or live chat. DIRECT PAYMENTS: Hotelogix’s offerings align perfectly with the goal of the organisation wherein customers are encouraged to make a deposit, through direct ways of making payments, to secure their bookings, which also works in favour of the hotel. The client at WDC Apartment took an informed decision to sign up for Hotelogix after evaluating leading software providers in the market. Factors like price and ease of use, which could make the entire experience of using a software less than worthwhile if they do not fit into a hotel’s expectations, did fall into place for WDC beautifully.
baucis palermo argentina Baucis Palermo querÃa acceder al sistema desde cualquier lugar, en cualquier momento (Un estudio de caso de Baucis Palermo, Buenos Aires, Argentina) Una mirada rápida: Baucis Hotel estaba buscando un software que les ayudara a tener la oportunidad de acceder a la Recepción desde cualquier lugar y en cualquier momento. El propietario no querÃa invertir en un sistema con un alto costo de licencia. QuerÃan un sistema que redujera la infraestructura, fuera fácil de implementar y aprender. Cuando implementaron Hotelogix, experimentaron un aumento en los ingresos de GDS en un 20%. La tasa diaria promedio (ADR) del sitio web también aumentó. El motor de reservas web proporcionó a sus huéspedes una fácil disponibilidad de búsqueda. Sobre Baucis Palermo Baucis Palermo es un exclusivo hotel boutique de 17 habitaciones en Palermo Hollywood. El hotel tiene una elegancia distintiva, que fue construido en 1915 para lÃderes polÃticos ricos y fue reestructurado en 2007. El hotel Baucis es una propiedad boutique de semi lujo que ofrece diversas actividades como clases de tango, yoga Bikram y recorridos por la ciudad. El hotel ofrece otros servicios de lujo como spa y jacuzzis y todas las demás comodidades para viajeros ejecutivos y turistas. Busqué un sistema que fuera accesible desde cualquier lugar, en cualquier momento El Hotel Baucis, un hotel independiente ubicado en el altamente competitivo mercado de Buenos Aires, se enfrentó al desafÃo continuo de competir con propiedades de marca y conocidos independientes en el área. El hotel, que tiene un nicho en el mercado de viajes, estaba buscando un sistema hotelero que ofreciera a la gerencia acceso “en cualquier momento y en cualquier lugar”. La gerencia estaba trabajando en una estrategia en lÃnea que lo diferenciarÃa de la competencia, expandirÃa su negocio en lÃnea y aumentarÃa la rentabilidad. Como parte de su estrategia, la compañÃa buscó aumentar el negocio de consumo directo con una solución de reserva en lÃnea que pudiera comunicar la esencia de su experiencia de invitado y ofrecer una interfaz de invitado simple pero poderosa para la reserva y en la que también puedan ofrecer otros servicios a través de la web. En el GDS, el objetivo de la empresa era recuperar su parte justa de los negocios en el mercado local. Para Baucis era importante asociarse con una empresa que pudiera proporcionar una buena solución y soporte. El hotel Baucis comenzó a buscar software que fuera accesible desde cualquier lugar mediante el simple uso de Internet o teléfono. QuerÃan una solución que no solo les permitiera gestionar, sino también realizar operaciones de forma remota y que el sistema les permitiera acceder a todos los MIS a través de Internet o por teléfono o blackberry. Patricia, propietaria del hotel de Baucis, querÃa un sistema que no tuviera un alto costo de licencia. También necesitaba un sistema que la ayudara a ahorrar costos en TI y al mismo tiempo serÃa fácil de implementar y aprender. Hotelogix desplegado dentro de una semana El hotel Baucis implementó una solución integrada de distribución de reservas web, POS y GDS de Hotelogix. Hotelogix se implementó dentro de una semana y el hotel al final de dos meses estaba utilizando el 70% de las funciones del sistema. “Hotelogix crea una experiencia totalmente interactiva que convierte a los compradores en invitados y aumenta los ingresos por estadÃa. Hotelogix con su avanzado motor de reservas integrado con PMS permitió la gestión automática de inventarios y distribución para el motor web y GDS “, dice Patricia, propietaria del hotel Baucis. En conjunto, la solución crea una poderosa combinación de conocimiento y tecnologÃa para impulsar las operaciones y los ingresos del hotel. Hotelogix se adaptaba especialmente bien a las necesidades de Baucis y, a través de su solución en lÃnea, ayudó a construir la identidad de marca y a aumentar las reservas en lÃnea. Baucis fue capaz de integrar paquetes de hotel, otros servicios y tarifas, además de ofrecer varias monedas, fotografÃas de habitaciones y descripciones cautivadoras, también hizo uso de herramientas de marketing por correo electrónico junto con soporte en varios idiomas. “Hotelogix al mismo tiempo nos permitió fijar todos los departamentos y operaciones como puntos de venta, limpieza, recepción“, dice Patricia. “Esto nos permitió un mejor control sobre los departamentos”, agregó. El hotel Baucis no tuvo que hacer ningún cambio en la red o sistemas como sistema no requerÃan configuraciones altas y solo necesitaban una máquina básica con navegador e internet. Están especialmente contentos con la tecnologÃa basada en la nube que la ayuda a acceder a su sistema desde cualquier lugar y en cualquier momento y también la forma en que puede acceder a las operaciones e informes del hotel a través de Internet y en su teléfono. Con el crecimiento de los ingresos, el ahorro en TI y la gestión transparente de las operaciones entregadas por las soluciones de Hotelogix. Baucis Hotel ahora considera a Hotelogix como un socio integral para mejorar su marca y enriquecer la experiencia del huésped. Conclusión extraÃda Los resultados del hotel Baucis fueron bastante impresionantes después de implementar la solución Hotelogix en 2010. El hotel experimentó una mejora inmediata del rendimiento. Un aumento del 20% en el sitio web mensual promedio y los ingresos de GDS. Hotel podrÃa mejorar sus estrategias de precios, optimizar los medios GDS y maximizar sus oportunidades comerciales. Al mismo tiempo, la tasa diaria promedio (ADR) del sitio web aumentó. El rendimiento de las reservas web fue mayor porque los huéspedes podÃan buscar fácilmente la disponibilidad y comprar una categorÃa de habitación que se adaptara perfectamente a sus necesidades. Los invitados también informaron que era más fácil reservar usando el motor de reservas. Patricia dice: “Las soluciones integrales e innovadoras de Hotelogix han permitido a nuestro hotel desarrollar una fuerte identidad de marca, expandir nuestro GDS y el negocio de consumo directo, ahorrar en nuestros costos de TI y soporte”. De hecho, es un logro notable, especialmente en un mercado altamente competitivo. Sobre Hotelogix El Hotelogix Management System es una solución fácil de adaptar y fácil de usar que ofrece todo lo que un hotel pueda necesitar para administrar su negocio de hospitalidad sin problemas. Es una solución perfecta de software como servicio (SaaS) dirigida a las empresas que desean reducir los costos generales y utilizar el acceso “en cualquier momento y en cualquier lugar” para su ventaja.