Kertanegara Guest House, Indonesia Kertanegara Premium Guest House with Hotelogix (A case study on Kertanegara premium guest house, Malang, Indonesia) A Quick Look:The hotel was finding it tough to co-ordinate between their teams, wanted to prevent double bookings and offer their guests a chance to book online. After using Hotelogix PMS, the hotel obtained high ROI within the first three months. While the owner resides in Sydney, he could manage his property effectively in Indonesia. Hotelogix’s channel manager integration helped the hotel become market leaders in terms of revenue & number of rooms sold among all major OTA partners. About Kertanegara Premium Guest House Kertanegara Premium Guest House, completed in 2012, is a purposed-built property targeting the premium budget accommodation market in Indonesia. From the beginning, Kertanegara had the foresight that they wanted a revolutionary cloud based reservation system. They required a system that could provide speedy deployment, low entry barrier and most of all was cost effective. Another imperative criterion was that the PMS should seamlessly integrate with their present website. Hotelogix completely fit the bill for all their requirements and more importantly they gave an extremely prompt reply upon receiving an enquiry. Main concern and Challenges With the growing number of guests, employees, programs, and lodging availability, they needed a system where all the employees could log on if necessary to see what was available, at any given point. They also wanted to prevent double bookings and give their customers a chance to go online and book rooms as per their comfort. After thorough googling and researching with their expertise they finally found Hotelogix that would suit all their needs, taking care of their critical hotel operations and easing the use of it. Transparent trial experience expedited the decision to use Hotelogix Kertanegara Premium Guest House wanted an easy-to-use cloud-based reservation system that could address their current and future business needs. They also required a real time tracker of their revenue so that the pricing and marketing of their rooms could be adjusted. They also wanted a software which could be managed from any location across the globe since the owners reside in Australia and the property is in Indonesia. They started using Hotelogix from the date of their inception and there was no turning back. They strongly believed that cloud-based technology was the only way for them to build and maintain its competitiveness well into the future. Interestingly, Kertanegara thinks that Hotelogix actually helped them in learning the ropes of running a hotel accommodation, since this was their first foray into the hospitality industry. Evaluation experience with Hotelogix and Implementation Kertanegara Premium Guest House was extremely pleased with Hotelogix’s swift responses. Mr. Surya Setiyaputra, Business Development Partner, Kertanegara Premium Guest House says “Everything happened really quickly. After evaluating Hotelogix’s interface using a demo account and the initial conversation with our Hotelogix’s account manager, we were already 70% convinced that Hotelogix was the way to go. An arranged demo session later and a few email replies with our account manager, we didn’t look back and started making plan for our own in-house training.” It took them less than a week to start going live using Hotelogix’s software. Hotelogix was available round the clock for any assistance and were able to guide the hotels staff if any help was required. But since the software is so use easy to use, Kertanegara barely required much assistance after one month of going live. Main benefits of using Hotelogix Main benefits of using Hotelogix Mr. Setiyaputra is delighted to say “We obtained a really high ROI from using Hotelogix, and it has helped us in exceeding our revenue projection immediately within the first three months of our operation. Hotelogix has also given us the ability to organize our pricing, OTA distribution and Front Desk management remotely from Sydney Australia, where I live, while our property is in Malang, Indonesia. Another benefit has been Hotelogix’s channel manager add-on, which has enabled us to become market leaders in terms of revenue and number of rooms sold in our area among all of our major OTA partners.” Within just three months of adaption, Kertanegara has been able to use the solution effectively and efficiently. They have also seen the potential of the business to grow with real time integrated distribution capability. They are keenly looking forward to other new add-ons and features that Hotelogix plans to offer in future.
Camp Eagle, USA Hotelogix helped us prevent double bookings (A case study on Camp Eagle, Texas) A Quick Look: The 285-room property needed to automate its front desk operations, prevent double bookings and give its guests a chance to book online as per their comfort. After taking a free trial of Hotelogix PMS, they decided to go ahead. Within a few weeks’ time, their staff became comfortable with the system and Camp Eagle saved time with the new simplified workflow while eliminating double bookings. About Camp Eagle – Best Adventure Destination Named Texas’ “Best Adventure Destination” by Competitor magazine, Camp Eagle, a 285 room property is perfect for every kind of outdoor adventure and extreme sport. The retreat is particularly known for its experiential Bible-based curriculum. The Selection Process Camp Eagle was looking for a property management system to eliminate booking related errors and add more convenience to its guest booking process. With the growing number of guests, employees, programs, and lodging availability, Camp Eagle also needed a system where all the staff could log in if necessary to see what was available, at any given point. “We needed something that would help us internally keep track of who is using which lodging facility, as well as other facilities across our campus, to prevent double bookings,” says Joshua Nelson, Retreats Director at Camp Eagle. “Also, we were trying to find a way to allow some guests to go online and book rooms as per their convenience.” After thorough researching, they found Hotelogix would suit all their needs, taking care of their critical hotel operations and easing the use of it. Transparent Trial Experience Sealed the Decision Since their bustling property continued to have guests and activities, they needed the system as quickly as possible, ready to use and get going. Joshua says, “Since we were running out of time to get a program in place, we decided on ‘Googling’ a solution. Hotelogix came up, we tested it, compared prices and it was something that looked like we could use judiciously.” Hotelogix helped Camp Eagle evaluate the system within 40 minutes of engagement on the fly. Camp Eagle was convinced about the transparent usage of the system. “We went with Hotelogix because of their timeliness in getting back to us and allowing us to try their program. It provided what we needed in the quickest and timeliest manner,” Joshua adds. The Staff Adapted Quickly Hotelogix was simple to use and a web solution that made Camp Eagle’s staff comfortable in no time. “Within a month’s time, I had all of my staff on the system and it was ready for use. It took my staff a little over a month to completely feel comfortable with the system,” says Joshua. The Results after using Hotelogix A satisfied customer since June of 2011, Camp Eagle is benefitting from the Hotelogix FrontDesk module, Web Booking Engine and its Payment Gateway integration. Simplified workflow has saved their time in managing bookings and guests. It now allows their guests to book directly online and the critical operations are handled skillfully by the system. “When we were looking for a property-management solution, Hotelogix stood out from among the rest in terms of price and functionality.” Joshua Nelson, Retreats Director, Camp Eagle, Texas Note: Hotelogix is now offering a Free Forever PMS plan. View details.
Think Properties, USA Hotel operations proved extremely proficient for THINK Properties (A case study of THINK Properties) A Quick Look: The hotel was looking for a flexible system for smoother operations which could allow them to handle their reservations from both Web Booking & Frontdesk. When they used Hotelogix, they found the system incredibly efficient. Hotelogix PMS avoided double bookings. They were impressed with the reservation system & Night Audit Reports. The owner was happy with the smooth and quick transition. About Think Properties Standing tall in the New York City, with a national reach and the conventional Miami, reaching out to the locals, THINK Properties chose to add a little more spice in their business by stepping on ‘cloud,’ an operational solution. “We found Hotelogix and took advantage of the free trial. Within a few days our card processing was set up. The video tutorials were extremely helpful. It was really everything we hoped for,” says Mark Shemel, owner, THINK Properties. THINK Properties offers its clients a unique, interactive partnership designed to add unprecedented value, amenities and prestige to their life. THINK Properties is about people. The priority is emphasized on how the customers’ live. Business is more than a mere signature and handshake For THINK Properties, business is more than a mere signature and handshake, they dealt with each customer in a very enchanting way, so they needed a software that would be simple to play around and comprehensible. This is where Hotelogix came into the picture for THINK Properties to provide the apt web solution. While we were offered training, almost everyone was able to learn everything they needed to for their particular functions. “The video tutorials were extremely helpful. We may have had 1 or 2 hours of additional support before we got the hang of it,” Mark added. Running two different operations, one in New York and the other in Miami, was difficult to function simultaneously. For New York, they had been using an excel-based system that they had designed but did not have many “fail safes”. Flexible system that could handle reservations from both Web Booking Engine and frontdesk They were looking to replace the existing system in New York, for smoother operations. Essentially, the challenge for THINK Properties, were that they looked for a flexible system that could handle reservations from both Web Booking Engine and Frontdesk. They needed a Web Booking system that was easy to handle the reservation system well. Mark also says, “Switching was incredibly easy and quick. We were able to load our entire inventory and set rates within 24 hours. Within a few days our card processing was set up.” Initially they looked into expensive older and traditional systems, they were extremely expensive and difficult to access remotely, thus not feasible. Also, they didlook into some other online options, which were detailed, however seemed to be lacking user friendliness. Think Properties needed a solution that could handle their complex booking style while remaining ‘user friendly’ and ‘easy to adapt.’ Our smooth Web Booking reservation engine handled group bookings and offered multiple packages, it also gave the efficient PMS, thus increasing the hotel operations effectively. A solution which delivers an outstanding value Think Properties never have had double bookings and a clean way to view their progress from anywhere at any time. The operation on the hotel system was incredibly efficient. They were extremely happy with the reservation system and the Night Audit reports (a synopsis of the entire day’s business) they received daily, left them to wow for. It removed inefficiency in their business. Mark says “The results have been phenomenal. The amount of time we took to manage our reservation system and report has fallen by 75%. We never have double bookings and have a clean way to view our progress from anywhere at any time.” Conclusion drawn THINK Properties now replaces the old theories with new views on long-term-relationship-building. They wanted powerful reservation system, which they could access from anywhere at any given point. The ‘cloud’ enabled property management software provided by Hotelogix was just what they needed. “Hotelogix has been very helpful, and has proven to be very professional and proficient throughout our transition. In addition, they have often provided us with custom services to help us manage and improve our operation. They built us a reporting module that allowed us to track income for vacation ownership. I would recommend their services to any sized operation,” testifies Mark. About Hotelogix: The Hotelogix Management System is an easy-to-adapt and simple-to-use solution that offers everything a hotel might ever need to run your hospitality business smoothly. It is a perfect software-as-a-service (SaaS) solution aimed at businesses that want to reduce overhead costs and use “anytime, anywhere” access to their advantage.
Faros Suites, Lonian Islands, Greece Faros Suites got cost effective Property Management System (A Case Study of Faros Suites, Ionian Islands, Greece) A Quick Look: The hotel remained on the primitive pen & paper method and wasted a lot of time double checking every single reservation. The hotel was looking for an easy-to-adapt, cost-effective PMS that would help them manage their operations. After adapting Hotelogix, they saved on manpower, IT infrastructure, support & maintenance. The owner is very happy with Hotelogix as his Frontdesk employees are receiving bookings in real time & their work is optimized. About Faros Suites Faros Suites, situated in the largest of Ionian islands in western Greece, falls within small hotel properties. Its charming fully furnished suites with a panoramic sea view boosting the energy and let one enjoy the beautiful Greek islands. A system that efficiently handles the front desk Faros Suites was searching for an easy, cost effective Property Management System that would handle their front desk, which would be simple to use, quick to adapt and offers regular reports to get better control on business. They did not want to invest a lot of time on implementation and training. For fear of transitioning to difficult-to-learn and tough-to-master platform, hotel remained on pen & paper system, spending a lot of time on double-checking of every single reservation. “We needed a system that was flexible enough to adapt and extend to our growing requirements. Being small property we didn’t have the resources to coordinate and get things custom developed on regular basis with the system vendors,” said Angelo Tselentis, the owner of Faros Suites. It became very hard to handle every day reports and considering the time involved, it became inefficient to manage the operations. As they planned to increase the number of rooms and services in the property, the flexibility of the system was one of the most important features they required. The Management needed a tool that would centralize all important information under one easy to access system that was available anywhere remotely without having to do manual uploads and updates. Without detailed and accurate data, the management did not have complete control on sales, marketing and finance. They needed a system that does not require long transitioning process The challenge was to see that they got a comprehensive but yet flexible solution to manage growing operations across all staff levels. They needed a system that does not require long transitioning process and is quick to learn, get complete control over sales, marketing and finance with accurate reports. The system would also help cut down operational costs, have all of the above without a lot of investment and maintenance overheads. Increasing online sales without adding to operational overheads was also an added factor that they craved for in the system. “All the PMS’s we tried proved to be too difficult to learn and master! Finding Hotelogix one afternoon searching the web, I realized I was onto something. The system has breadth and depth offering many smart features which small property needs,” said Angelo. Hotelogix featured all important reports for better control over the business Hotelogix provided a centralized web based system on which Faros Suites could manage all their operations like Frontdesk, Housekeeping, Restaurant, Web bookings and management reports for their business analysis, in the form of ‘Night Audit.’ “We can’t stressed enough how much we saved on manpower, IT infrastructure, support and maintenance,” says Angelo. Hotelogix featured all important reports for better control over the business. Faros Suites is now able to check all the operations such as the sales, marketing and finance department from any point of the world and can plan the strategy accordingly. They claimed this to be the biggest asset. Web Booking Engine got rid of booking errors and saved their time for double checking. Front desk employees are now receive all bookings in real time and their work is optimized. Faros Suits hotel implemented Hotelogix within less than one week’s time. The setup and test run was done in remotely by the Hotelogix team in collaboration with the Faros Suites staff within four days of time. Faros suites staff received online training from Hotelogix team which was comprehended quickly and in a short time period the hotel went live.
Patong Beach B & B, Thailand Cost Effective and Feature-Rich Hotelogix PMS Helps Patong Beach B&B Improve Customer Service (A Case Study of Patong Beach B&B, Thailand) A Quick Look:Patong Beach Bed and Breakfast (B&B) was looking for a property management system that would help improve guest experience by providing their guests with up-to-date room availability, instant access to data, transparent rates and an easy payment process. After integrating with Hotelogix, the B&B increased their operational efficiency as well as their repeat business. About Patong Beach Bed and Breakfast Hotel Located on the shores of the Andaman Sea on the island of Phuket, Thailand, Patong Beach B&B offers its guests 15 comfortable and stylish rooms with sea views. The property is situated near a variety of restaurants, shops, and nightlife entertainment options. The challenge of catering to international guests: The Patong Beach B&B management team was in search of a well-connected Front Desk platform to manage all operations and to access real-time reports. Tourists visit Patong Beach from all over the world, so it was important for the Front Desk platform to be able to operate using a variety of foreign currencies. Patong Beach B&B owner, Daniel says, “We wanted to improve customer service by providing up-to-date room availability, instant access to data, and transparent rates at any time of day. We also wanted to provide an easy and safe payment process, as we require 100% of the reservation fee at the time of booking.” Cost-effectiveness wins out: While Daniel was in the process of evaluating other systems, he noticed that they were more complicated and would require extensive training processes. Additionally, these systems would require a much longer set up time and more financial investment. Daniel also recognized the need to have remote access to his property system, and was in the market for a cloud-based system that would provide this feature. He was evaluating three other systems simultaneously, but only Hotelogix met all of his requirements as well as provided the most effective customer support. “Hotelogix was the best solution for all of our requirements,” states Daniel. Smooth Implementation and Utilization of Hotelogix: The Patong Beach B&B front desk staff only required 2 hours of training in order to understand the Hotelogix platform. Within weeks, the entire team was able to use the system effectively, with the Hotelogix 24/7 support team able to help with any issues and questions. With Hotelogix, the staff received transparent business reports: the most important of which was the daily recap of the business in the form of a ‘Night Audit’ summary. Hotelogix also offered several other reporting capabilities to analyze each aspect of the business, which the owner could access remotely. With Hotelogix’s online booking engine integration, Patong Beach B&B offered its guests the convenience to book online in a secure way. They were also able to provide a separate login platform to VIP guests to attract repeat business. With the Hotelogix platform, Daniel was able to increase his property’s efficiency without compromising on features or ease of use. About Hotelogix: The Hotelogix Management System is an easy-to-adapt and simple-to-use solution that offers everything a hotel might ever need to run your hospitality business smoothly. It is a perfect software-as-a-service (SaaS) solution aimed at businesses that want to reduce overhead costs and use “anytime, anywhere” access to their advantage.
Bonaire Central Hotel, Caribbean Netherlands Bonaire Hotel opted for a cost effective solution (A Case Study of Bonaire Central Hotel, Kralendijk, Caribbean) A Quick Look: The hotel was looking for a solution that would fulfill their demands and the owner found most of the existing software expensive which required heavy investments. The client found Hotelogix as the ideal solution that was easy to use & extremely cost effective. Hotelogix helped the hotel save on manpower, IT infrastructure, support & maintenance costs. The owner feels Hotelogix is the ideal solution for small & mid-sized hotels. About Bonaire Central Hotel Central Hotel Bonaire nestled in the downtown of Kralendijk in the Dutch Caribbean, opened in 2010is a modern boutique hotel with 20 stylish rooms. Central Hotel Bonaire provides facilities as A/C, satellite TV, free internet access and most of rooms feature a Queen bed. A cloud based system that suits the business needs of the small and mid-sized hotels is what exactly the hotel looked for. “We installed the system for a brand new hotel and there was no transition. Existing Property Management Systems are not suitable for the real small hotels and mostly too expensive for the midsize hotels! The system does everything that is needed”, says BoudewijnScholts, consultant for the hospitality industry in the Caribbean. A cost effective Property Management System Scholts was scouring for a solution that would fulfill all the demands of small and midsize hotels. However, he found most of the existing software’s expensive, requiring significant investments in the IT infrastructure and training. This was not suitable for the profile of Bonaire. From the leading hospitality software that he experienced, he found Hotelogix as the suitable and only solution that is easy to use, easy to implement and extremely cost effective. “Existing Property Management Systems are not suitable for the real small hotels and mostly too expensive for the midsize hotels,” says Scholts. Simple to use, and user friendly It was important for the solution to be user friendly and easy to implement. Hotelogix is based on ‘cloud’ technology and it runs on a browser. All of its features are integrated into a single web-based system eliminating the need for and the cost of implementing additional hardware or software. “It is true, that most of the top hospitality solutions offer the help together with product but with Hotelogix we have the manuals, Demo Videos and live help accessible for 24 hours. Moreover the system is upgrading continually which is the big advantage,” says Scholts. Conclusion drawn Central Hotel Bonaire managed to implement Hotelogix within a week’s time. Now, they leverage from MIS reports, sophisticated Property Management System and from the beginning they have recorded savings on manpower, IT infrastructure, support and maintenance. BoudewijnScholts remarks, “With Hotelogix we saved on Manpower, IT infrastructure, Support and Maintenance! I hope this will be the start of many more installation. Hotelogix is very attractive solution for small and mid-size hotels, indeed!” About Hotelogix The Hotelogix Management System is an easy-to-adapt and simple-to-use solution that offers everything a hotel might ever need to run your hospitality business smoothly. It is a perfect software-as-a-service (SaaS) solution aimed at businesses that want to reduce overhead costs and use “anytime, anywhere” access to their advantage.
Baucis Palermo, Argentina Baucis Palermo wanted to access the system from anywhere, anytime (A Case Study of Baucis Palermo, Buenos Aires, Argentina) A Quick Look: Baucis Hotel was looking for a software that would help them get a chance to access the Front Desk from anywhere and at any time. The owner didn’t want to invest in a system with high license cost. They wanted a system that would cut down on the infrastructure, would be easy to deploy and learn. When they implemented Hotelogix, they experienced an increase in GDS revenues by 20%. The website average daily rate (ADR) also increased. The web booking engine provided their guests an easy search availability. About Baucis Palermo Baucis Palermo is a unique all Suite 17 room Boutique hotel in Palermo Hollywood. The hotel has distinctive elegance, which was built in 1915 for rich political leaders and was restructured in 2007. Baucis hotel is a semi luxury boutique property offering various activities such as Tango lessons, Bikram yoga and city tours. Hotel offers other luxurious services like spa, and Jacuzzis and every other convenience for travelling executive and tourists. Looked for a system that was accessible from anywhere, anytime Hotel Baucis, an independent hotel located in the highly competitive Buenos Aires market, faced the ongoing challenge of competing with branded properties and well known independents in the area. The Hotel which has a niche in the travel market was looking for a hotel system that would provide management with ‘anytime anywhere’ access. Management was working on online strategy that would differentiate it from the competition, expand its online business and increase profitability. As a part of its strategy the company sought to increase direct consumer business with an online booking solution that could communicate the essence of its guest experience and offer a simple but powerful guest interface for booking and wherein they can also offer other services over web. On the GDS the company’s goal was to win back its fair share of business within the local marketplace. It was important for Baucis to partner with a company that could provide a good solution and support. Baucis hotel started to search for software that would be accessible from anywhere by simple use of Internet or phone. They wanted a solution that would not only allow them to manage but also conduct operations remotely and also system allowed them to accesses all MIS either over the internet or through I phone or blackberry. The hotel owner of Baucis, Patricia wanted a system that would not have high license cost. She also needed a system that would help her save cost on IT and at same time would be easy to deploy and learn. Hotelogix deployed within a week’s time Baucis hotel implemented an integrated Web Booking, POS and GDS distribution solution from Hotelogix. Hotelogix deployed within a week’s time and hotel by end of two months was using 70% of system features. “Hotelogix creates a fully interactive experience that converts shoppers to guests and increases revenue per stay. Hotelogix featuring its advanced booking engine integrated with PMS allowed auto management of inventories and distribution for Web engine and GDS,” says Patricia, owner of Baucis hotel. Together the solution creates a powerful combination of knowledge and technology to drive hotel operations and revenue. Hotelogix was particularly well suited to Baucis needs and through its online solution it helped build brand identity and increase online reservations. Baucis was able to integrate hotel packages, other services and rates along with offering multi-currency, room photographs, and captivating descriptions also made use of email marketing tools along with multi-language support. “Hotelogix at same time allowed us to infix all departments and operations like POS, Housekeeping, Front desk,” says Patricia. “This allowed us a better control on departments,” she added. Baucis hotel did not have to make any changes to network or systems as system did not require any high configurations and only needed a basic machine with browser and internet. They are especially happy with Cloud based technology that help her access they system from anywhere and anytime and also the way she can access hotel operations and reports over the internet and on her phone. With the growth in revenue, savings in IT and seamlessly management of operations delivered by Hotelogix solutions. Baucis Hotel now considers Hotelogix an integral partner in enhancing their brand and enriching the guest experience. Conclusion drawn Baucis hotel results were quiet impressive after implementing the Hotelogix solution in 2010. The hotel experienced immediate performance improvement. A 20% increase in average monthly website and GDS revenue. Hotel could improve its pricing strategies, optimize GDS media and maximize their business opportunities. At the same time, website average daily rate (ADR) increased. Web booking yields were higher because guests could easily search availability and buy a room category that suits their need perfectly. Guests also reported that it was easier to book using the booking engine. Patricia says, “Hotelogix’s comprehensive and innovative solutions have enabled our hotel to develop a strong brand identity, expand our GDS and direct consumer business, save on our IT and support costs.” It is indeed a remarkable achievement, especially in a highly competitive market. About Hotelogix The Hotelogix Management System is an easy-to-adapt and simple-to-use solution that offers everything a hotel might ever need to run your hospitality business smoothly. It is a perfect software-as-a-service (SaaS) solution aimed at businesses that want to reduce overhead costs and use “anytime, anywhere” access to their advantage.
Coco Grove Beach Resort, Philippines Helping Coco Grove Beach Resort in the Philippines register about 2X growth in its group revenue. Group name Coco Grove Beach Resort, Philippines Number of properties 2 How did they manage operations before Hotelogix Newly formed group. They are new to technology. Hence, Hotelogix is their first Hotel PMS. Association with Hotelogix Since 2022 Solutions offered Multi-property Management System, Mobile Hotel PMS App, Channel Manager integration, Web Booking Engine About the client At Coco Grove Beach Resort, guests can indulge in 80,000 square meters of pristine white beach surrounded by turquoise water, providing a perfect setting for complete relaxation and rejuvenation. Surrounded by nature’s lush tropical garden and crystal-clear sea, guests can enjoy a peaceful stay. With two properties under its management and plans to expand its portfolio, this renowned leisure hospitality brand has earned the highly acclaimed Tripadvisor Travellers’ Choice Awards 2023. Challenges Without a robust solution, the management at this newly formed hotel group was struggling to: Manage operations across two properties centrally. Automate daily operations to improve efficiencies and save time. Make informed decisions without insights into KPIs. Drive more OTA sales. Get direct bookings via their website. And boost overall revenue. “When selecting a Hotel PMS, we prioritised adopting a cloud-based solution aligned with our group-wide growth plan. We conducted thorough research, evaluated various options, and ultimately chose Hotelogix due to its multi-property management capabilities and proven track record as a trusted technology partner to many hotel groups in the Philippines.” – Kristine Libo-on, Sales & Marketing Officer at Coco Grove Beach Resort Solutions After understanding their expectations, we proceeded to implement the solutions below. Multi-property Management System Mobile Hotel PMS App Channel Manager Web Booking Engine Benefits The Coco Grove Beach Resort management has seen several benefits, with Hotelogix powering its group operations. Managing group operations with centralized control. Accessing hotel position on the go with the Mobile Hotel PMS App. Efficient and real-time distribution of rates and rooms across multiple OTAs, eliminating overbookings and improving guest satisfaction. Saving 90% of daily time with comprehensive automation and attending to guests’ needs with a personal touch. Making data-driven decisions with group-level reports. Centrally accessing guest data to understand their preferences. Configuring and selling about 10+ packages to attract more guests. About 65% increase in OTA bookings in 2023 vs 2022. And about a 2X boost in its overall revenue. “Since implementing Hotelogix in 2022, we have noticed remarkable improvements in all business areas year over year. We have seen nearly a 65% boost in OTA sales, and about a 2X growth in our revenue in 2023 vs 2022. This is simply amazing. We highly recommend Hotelogix to any hotel group that wants to drive their growth.” – Kristine Libo-on, Sales & Marketing Officer at Coco Grove Beach Resort
Royal Crown Group, UAE Royal Crown Group in the UAE achieves its expansion goals with Hotelogix Group name Royal Crown Group How did they manage operations before Hotelogix Server-based solution Association with Hotelogix Since 2022 Solutions offered Cloud-based multi-property management system About Royal Crown Group Based in Dubai, Royal Crown Group is a hospitality management firm that oversees multiple properties, including full-service and limited-service hotels in Dubai and Baku. It manages nine properties and aims to grow rapidly by adding new ones. Challenges Royal Crown Group used an outdated server-based solution to manage its group operations. However, after a while, the management realized that the solution lacked several features that led to many operational bottlenecks, including: They couldn’t ensure centralized group operations from their corporate office. The solution didn’t support their expansion goals as it lacked robust multi-property management capabilities. The lack of central-level reports made it challenging for them to make data-driven decisions on time. No centralized guest history profile made it difficult for them to understand their preferences. It restricted their capabilities to provide consistent services across properties. Not being able to track operation-critical data and hotel positions on the go. It didn’t help the group become compliant with the Department of Tourism and Commerce Marketing (DTCM)-CID per government-prescribed legislation. Solutions Considering its operational requirements and expansion objectives, the management at the Royal Crown Group decided to upgrade to the cloud with Hotelogix in 2022. Here is what Hotelogix offered the client – Enterprise-grade cloud-based multi-property management system Mobile Hotel PMS App “We wanted a powerful and modern cloud solution to manage end-to-end processes across all our properties efficiently. Hotelogix multi-property management was the natural choice due to its comprehensive features, ease of use, and scalability.” – Nauman Sami, CEO of Royal Crown Group Benefits The Royal Crown Group has been witnessing numerous business benefits with Hotelogix. Some noteworthy advantages include: It achieved its expansion goals as Hotelogix’s multi-property management system helped the group quickly add and go live with new properties. They can now manage operations across all member properties with central control from their Dubai corporate office. It has improved our operational efficiency. Hotelogix’s centralized guest history allows them to understand guest preferences from their past stays, providing consistent services to exceed their expectations. The system automatically sends reports to decision-makers, enabling them to make the right decision at the right time. They can track critical metrics, including ARR, RevPAR, Occupancy, etc., on the go, thanks to the Hotelogix Hotel Mobile App. Hotelogix’s Shared Inventory feature allows them to sell their inventory in multiple ways, helping them maximize occupancy and drive revenue while flexibly meeting today’s guests’ demands. With Hotelogix, the group is now compliant with the Department of Tourism and Commerce Marketing (DTCM)-CID per government-prescribed legislation. “In 2024, we had five properties under our belt. By 2025, we’ve scaled to nine properties, thanks to Hotelogix’s ability to swiftly onboard and go live with new properties while slashing our IT overhead costs.”- Nauman Sami, CEO of Royal Crown Group “We’re blown away by Hotelogix’s 24/7 support—a lifeline that keeps our group’s properties up and running round the clock, no matter the challenge.” – Nauman Sami, CEO of Royal Crown Group
Olive Living, India Olive Living sees 2X boost in its revenue with Hotelogix Group name Olive Living How did they manage operations before Hotelogix With an on-premises solution Association with Hotelogix Since 2021 Solutions offered Cloud-based multi-property management system, Channel Manager integration, and integration with their in-house developed kiosk to offer self-check-in facility About Olive Living In 2019, Olive Living was established as the co-living and hospitality division of the Embassy Group, a prominent real estate developer. Since then, it has grown into a technology-focused hospitality management platform known for its high-tech and high-touch approach. With a reputation for being cost-conscious, Olive Living currently runs over 30 hotels and co-living spaces, operating under various names such as Olive Life, Olive Zip, Olive Hotels, and Select Olive. These properties cater to a wide range of clientele, from high-end travelers to budget-conscious students and young professionals, a testament to the promising future of Olive Living. Challenges Olive Living’s management utilized various technology platforms, such as AI and virtual receptionists, to enhance the guest experience. However, without a comprehensive property management system, they faced challenges in efficiently managing daily operations, which was crucial for driving overall growth and expansion. Here are some other key difficulties they faced: They couldn’t manage all their properties with centralized control from their corporate office. They couldn’t work with other operationally-imperative third-party solutions like a Channel Manager to sell more via OTAs. Lack of automation led to manual efforts and errors. They couldn’t make informed and data-driven decisions without reports on operation/business-critical KPIs. Couldn’t offer a self-check-in facility to guests. Growing overhead costs while adding new properties to the group. “As we grew rapidly as a group, we wanted to manage all our properties with centralized control from our corporate office. Our highly tech-driven hospitality management approach led us to take our group-wide operations to the cloud with Hotelogix’s multi-property management system in 2021.” Dhruv Kalro, Chief Operating Officer, Olive Living Solutions The leadership team at Olive Living chose to partner with Hotelogix due to its impressive track record of assisting over 250 hotel groups and chains in digitizing their operations and facilitating growth. Upon careful evaluation of the group’s requirements, Hotelogix effectively implemented the following solutions to meet their needs. Cloud-based Hotel PMS with multi-property management capabilities Integration with the third-party Channel Manager Integration with their in-house self-check-in kiosk “Three primary reasons to choose Hotelogix are – It is a robust and comprehensive cloud solution. It offers centralized control over group operations. And its integration capabilities with a host of third-party solutions via API.” Dhruv Kalro, Chief Operating Officer, Olive Living Benefits Having Hotelogix’s multi-property management system as the central component of their group’s operations has empowered the management at Olive Living to experience numerous business advantages, such as: Centrally managing operations across all 25+ properties with efficiency from the corporate office. Accessing the solution on the go to keep track of hotel positions enhances their operational efficiencies. Onboarding new properties quickly without further overhead costs, helping the group with their expansion efforts. Offering a self-check-in facility to guests, thanks to the integration between Hotelogix and their in-house developed kiosk, leading to enhanced guest experience. Ensuring automatic real-time distribution across multiple OTAs, leading to 90% time saving, wider online reach, more sales, and zero overbookings. Witnessing a 2X boost in revenue generated by OTA sales in 2023 compared to 2022, leading to almost the same spike in overall revenue during the same period. The report scheduler in Hotelogix auto-sends reports of their choice, enabling easy access and on-time data-driven decision-making. Making informed pricing decisions with centralized reports led to about a 2% growth in ARR, a 1.5% boost in RevPAR, and around a 2% increase in occupancy level in 2023 compared to 2022. “Hotelogix has empowered our corporate team with central access to guest information, online distribution management, and strategic pricing decisions, enhancing our guest service capabilities and revenue potential. Sitting at the heart of our group’s operation, it has also significantly boosted our staff productivity, aligning with our commitment to a superior guest experience through our high-tech and high-touch hospitality philosophy.” Dhruv Kalro, Chief Operating Officer, Olive Living