Aquarius On The Beach, Fiji Hotelogix: Aquarius On The Beach, Nadi, Fiji (A case study on Aquarius On The Beach, Nadi, Fiji) A Quick Look: The hotel was earlier using an outdated legacy system that was complex and resulted in multiple errors. They faced many problems like losing important data and experiencing system crash. The system also required reloading on a regular basis. The only IT personnel in Fiji to service their software catered to larger hotels, which led to a long waiting period for the hotel. The hotel owner implemented Hotelogix cloud based PMS and saved on a lot of money. There was no fear of losing data and the errors in accounting were eliminated. Moreover, the hotel operations could be accessed from anywhere and at any time. About Aquarius On The Beach Aquarius On The Beach is a budget boutique hotel located right on the Wailoaloa Beach in Nadi, Fiji. The hotel is located only 15 minutes away from the Nadi International airport. The quaint family owned establishment takes great pride in giving their guests an enjoyable stay and provides the following facilities: restaurant, bar, taxi, tour desk and a shop. Background & Pain Points Previously the hotel used to use an old fashioned Legacy system which was extremely complicated and cumbersome due to which numerous errors were made, some deliberate and some hidden. Since the software was dependent on servers and extra IT infrastructure, the primary PC being used, used to lose data, crash and require reloading on a regular basis. Additional terminals increased the cost of the software. Support was another issue, in Fiji there was only one IT personnel who could service their software and he also catered to all the larger hotels in the vicinity, so whenever there was a service fault and the hotel needed assistance they needed to wait for a long time. Also the owner, Mr. Dale Hermanson always was keen to have a cloud:based PMS since he doesn’t reside in Nadi. Hotelogix Solution and Benefits PMS can run on multiple computers without a “per computer” rate being charged. Since the PMS is a cloud based solution, there is no fear of loss of data, errors in accounting and disruption in hotel operations due to a service fault. Fully integrated system : after switching over to the Hotelogix PMS, they started using Hotelogix’s POS for their restaurant and bar POS, switched from Siteminder to Hotelogix as their channel manager, and Xero as their accounting software. Reasons for Choosing Hotelogix Since all information is on the cloud, the data is secure and can be easily accessed and tracked Cost-effective since no extra server, terminals or hardware needs to be installed Quick and helpful support User friendly and easy to use Features could be altered and tailored to fit the unique needs and situation of the hotel Hotel can be accessed from anywhere and at any time.
Erbil Oscar Premium Hotel, Iraq Hotelogix: The preferred PMS for Erbil Oscar Premium Hotel (A case study on Erbil Oscar Premium Hotel, Iraq) A Quick Look: Erbil Oscar Premium Hotel was elated as Hotelogix got them rid of the heavy server installations and wired networks. They are happy with the cloud based PMS technology that lets them manage the tasks on desktop with a simple internet connection. About Erbil Oscar Erbil Oscar Premium Hotel is a well-known 5 star located in the heart of Erbil, Iraq. The 60 room hotel, is minutes away from all the must see destinations of the city and has a swimming room, sauna, 24 hours Gym, restaurants and great business facilities. Erbil is going to be the 2014 tourism capital of Iraq, and is a gorgeous city which has the perfect mix of ancient sights and modern day buildings and shopping malls. Selection Process: Erbil Oscar Premium Hotel required cost-effective hotel software that could manage the entire hotel’s departments, i.e. restaurants, gym and swimming pool, minibars, etc, in an extremely easy to use manner. They had nearly finalized to go ahead with a Legacy giant before they had even considered Hotelogix. But once they saw the interface and features of Hotelogix, they realized this was the solution they were looking for; Hotelogix gave them a complete property management solution. Why Hotelogix? Erbil Oscar Premium Hotel had practically signed up with a legacy software solution, but after speaking to Hotelogix’s reseller in Iraq, Ejaftech, they realized this PMS was better suited for their requirements. Mr Shahab Hamid, owner of Erbil Oscar Premium Hotel, “Thanks to Hotelogix and Ejaftech Team, for providing such a good solution to us, which we selected immediately after working on it with your team.” Main Benefits of Hotelogix According to the hotel, the biggest selling point was that Hotelogix was a cloud based solution; therefore they didn’t need to install any server or wired networks. This benefit was extremely cost effective for Erbil Oscar Premium Hotel and saved them a lot of money as compared to their other option. Also compared to an offline legacy model in Hotelogix, there is no Data destruction. Erbil Oscar Premium Hotel is confident that Hotelogix shall give them great ROI and boost their occupancy levels. Another great benefit has been that even though Mr. Hamid, the owner of the hotel, travels a lot, and is not always physically present at the property, Hotelogix can allow him to access his hotel from anywhere, anytime and anyplace. Hotelogix Support Erbil Oscar Premium Hotel has been extremely impressed with the support given both by Hotelogix and their reseller in Iraq: Ejaftech. Once the hotel signed up, Ejaftech created a wireless network for them and provided full open time training and support. They also appreciate that Hotelogix works with their customers and listens to their feedbacks and suggestions. Mr. Hamid wishes Hotelogix and Ejaftech the best of luck, and is sure that Hotelogix will be very successful in Iraq.
Jardin Des Dours, Morocco Jardin Des Dours with Hotelogix (A case study on Jardin Des Dours, Essaouira, Morocco) A Quick Look:The hotel wanted to offer their guests a booking option through their website. They found Hotelogix’s booking solution best as it seamlessly integrated with their website & functions, effectively. They were also looking for an integration which could offer their room availabilities through various channels such as travel agencies, tour operations & online booking sites. Hotelogix’s channel manager integration offered them a solution to automatically update room availabilities in real time which proved to be a great time saver & very cost effective. About Jardin Des Dours Located in the midst of the Essaoira Hills, Morocco, Jardin Des Douars is a beautiful 24-room guest ksar (palace).The guesthouse constructed with the charm of Moroccon traditions and materials, provides a relaxing and natural setting for its guests. Guests can be spoilt of choice by strolling through the properties beautiful garden, get pampered under the dome of the hammam, relax by the poolside, enjoy a 36 hole golf course, as well as many other sporting activities. Why Hotelogix? In 2010, Le Jardin des Douars was significantly developing their accommodation capacity; therefore they required a simple and easy-to-use solution to schedule their bookings. For them Hotelogix was the obvious choice, Grégoire Aubron, owner of Jardin Des Dours says, “We chose Hotelogix for many reasons: simplicity, intelligibility, online and multi user’s accessibility, capacity to manage different points of sale such as restaurants or spa, and cost of implementing Hotelogix. This last point was the key, since we are a small-sized hotel, we would not have been able to afford high set up costs.” Main Concern and Challenges Des One of the main concerns faced by La Jardin des Douars centered on online bookings. They wanted to first offer their guests an option to book through their website. The Hotelogix online booking solution integrated seamlessly with their website and functions efficiently. The next step was to share the hotel’s room availabilities with different Channel Partners; such as travel agencies, tour operators and online booking centers like Expedia or Booking.com. Mr. Auborn says, “Hotelogix provides solutions to broadcast our hotel’s availabilities to numerous travel agencies through the Pegasus channel. It can also integrate other channels to automatically update room availabilities in real time with our online booking partner, which is a great time-saver and very cost effective.” Main benefits of using Hotelogix The main benefits seen by Jardin Des Douars has been; streamlining of all their bookings and invoicing processes for all points of sales, great analysis of performance due to Hotelogix’s specific reports, and an increase in revenue for being able to manage room distribution in real time across various booking channels. In addition, they are happy to be able to compile a well-structured database of their guests which can then be used for their direct marketing strategies. The Hotelogix Support “There is a word which shall perfectly sum up the Hotelogix team and support: it is reactive. Every time we have a question, they answer quickly and efficiently. The support provided by Hotelogix is extremely comforting. Another excellent feature is that the team is always trying to improve the software, by regularly adding new features.”
Kertanegara Guest House, Indonesia Kertanegara Premium Guest House with Hotelogix (A case study on Kertanegara premium guest house, Malang, Indonesia) A Quick Look:The hotel was finding it tough to co-ordinate between their teams, wanted to prevent double bookings and offer their guests a chance to book online. After using Hotelogix PMS, the hotel obtained high ROI within the first three months. While the owner resides in Sydney, he could manage his property effectively in Indonesia. Hotelogix’s channel manager integration helped the hotel become market leaders in terms of revenue & number of rooms sold among all major OTA partners. About Kertanegara Premium Guest House Kertanegara Premium Guest House, completed in 2012, is a purposed-built property targeting the premium budget accommodation market in Indonesia. From the beginning, Kertanegara had the foresight that they wanted a revolutionary cloud based reservation system. They required a system that could provide speedy deployment, low entry barrier and most of all was cost effective. Another imperative criterion was that the PMS should seamlessly integrate with their present website. Hotelogix completely fit the bill for all their requirements and more importantly they gave an extremely prompt reply upon receiving an enquiry. Main concern and Challenges With the growing number of guests, employees, programs, and lodging availability, they needed a system where all the employees could log on if necessary to see what was available, at any given point. They also wanted to prevent double bookings and give their customers a chance to go online and book rooms as per their comfort. After thorough googling and researching with their expertise they finally found Hotelogix that would suit all their needs, taking care of their critical hotel operations and easing the use of it. Transparent trial experience expedited the decision to use Hotelogix Kertanegara Premium Guest House wanted an easy-to-use cloud-based reservation system that could address their current and future business needs. They also required a real time tracker of their revenue so that the pricing and marketing of their rooms could be adjusted. They also wanted a software which could be managed from any location across the globe since the owners reside in Australia and the property is in Indonesia. They started using Hotelogix from the date of their inception and there was no turning back. They strongly believed that cloud-based technology was the only way for them to build and maintain its competitiveness well into the future. Interestingly, Kertanegara thinks that Hotelogix actually helped them in learning the ropes of running a hotel accommodation, since this was their first foray into the hospitality industry. Evaluation experience with Hotelogix and Implementation Kertanegara Premium Guest House was extremely pleased with Hotelogix’s swift responses. Mr. Surya Setiyaputra, Business Development Partner, Kertanegara Premium Guest House says “Everything happened really quickly. After evaluating Hotelogix’s interface using a demo account and the initial conversation with our Hotelogix’s account manager, we were already 70% convinced that Hotelogix was the way to go. An arranged demo session later and a few email replies with our account manager, we didn’t look back and started making plan for our own in-house training.” It took them less than a week to start going live using Hotelogix’s software. Hotelogix was available round the clock for any assistance and were able to guide the hotels staff if any help was required. But since the software is so use easy to use, Kertanegara barely required much assistance after one month of going live. Main benefits of using Hotelogix Main benefits of using Hotelogix Mr. Setiyaputra is delighted to say “We obtained a really high ROI from using Hotelogix, and it has helped us in exceeding our revenue projection immediately within the first three months of our operation. Hotelogix has also given us the ability to organize our pricing, OTA distribution and Front Desk management remotely from Sydney Australia, where I live, while our property is in Malang, Indonesia. Another benefit has been Hotelogix’s channel manager add-on, which has enabled us to become market leaders in terms of revenue and number of rooms sold in our area among all of our major OTA partners.” Within just three months of adaption, Kertanegara has been able to use the solution effectively and efficiently. They have also seen the potential of the business to grow with real time integrated distribution capability. They are keenly looking forward to other new add-ons and features that Hotelogix plans to offer in future.
Camp Eagle, USA Hotelogix helped us prevent double bookings (A case study on Camp Eagle, Texas) A Quick Look: The 285-room property needed to automate its front desk operations, prevent double bookings and give its guests a chance to book online as per their comfort. After taking a free trial of Hotelogix PMS, they decided to go ahead. Within a few weeks’ time, their staff became comfortable with the system and Camp Eagle saved time with the new simplified workflow while eliminating double bookings. About Camp Eagle – Best Adventure Destination Named Texas’ “Best Adventure Destination” by Competitor magazine, Camp Eagle, a 285 room property is perfect for every kind of outdoor adventure and extreme sport. The retreat is particularly known for its experiential Bible-based curriculum. The Selection Process Camp Eagle was looking for a property management system to eliminate booking related errors and add more convenience to its guest booking process. With the growing number of guests, employees, programs, and lodging availability, Camp Eagle also needed a system where all the staff could log in if necessary to see what was available, at any given point. “We needed something that would help us internally keep track of who is using which lodging facility, as well as other facilities across our campus, to prevent double bookings,” says Joshua Nelson, Retreats Director at Camp Eagle. “Also, we were trying to find a way to allow some guests to go online and book rooms as per their convenience.” After thorough researching, they found Hotelogix would suit all their needs, taking care of their critical hotel operations and easing the use of it. Transparent Trial Experience Sealed the Decision Since their bustling property continued to have guests and activities, they needed the system as quickly as possible, ready to use and get going. Joshua says, “Since we were running out of time to get a program in place, we decided on ‘Googling’ a solution. Hotelogix came up, we tested it, compared prices and it was something that looked like we could use judiciously.” Hotelogix helped Camp Eagle evaluate the system within 40 minutes of engagement on the fly. Camp Eagle was convinced about the transparent usage of the system. “We went with Hotelogix because of their timeliness in getting back to us and allowing us to try their program. It provided what we needed in the quickest and timeliest manner,” Joshua adds. The Staff Adapted Quickly Hotelogix was simple to use and a web solution that made Camp Eagle’s staff comfortable in no time. “Within a month’s time, I had all of my staff on the system and it was ready for use. It took my staff a little over a month to completely feel comfortable with the system,” says Joshua. The Results after using Hotelogix A satisfied customer since June of 2011, Camp Eagle is benefitting from the Hotelogix FrontDesk module, Web Booking Engine and its Payment Gateway integration. Simplified workflow has saved their time in managing bookings and guests. It now allows their guests to book directly online and the critical operations are handled skillfully by the system. “When we were looking for a property-management solution, Hotelogix stood out from among the rest in terms of price and functionality.” Joshua Nelson, Retreats Director, Camp Eagle, Texas Note: Hotelogix is now offering a Free Forever PMS plan. View details.
Think Properties, USA Hotel operations proved extremely proficient for THINK Properties (A case study of THINK Properties) A Quick Look: The hotel was looking for a flexible system for smoother operations which could allow them to handle their reservations from both Web Booking & Frontdesk. When they used Hotelogix, they found the system incredibly efficient. Hotelogix PMS avoided double bookings. They were impressed with the reservation system & Night Audit Reports. The owner was happy with the smooth and quick transition. About Think Properties Standing tall in the New York City, with a national reach and the conventional Miami, reaching out to the locals, THINK Properties chose to add a little more spice in their business by stepping on ‘cloud,’ an operational solution. “We found Hotelogix and took advantage of the free trial. Within a few days our card processing was set up. The video tutorials were extremely helpful. It was really everything we hoped for,” says Mark Shemel, owner, THINK Properties. THINK Properties offers its clients a unique, interactive partnership designed to add unprecedented value, amenities and prestige to their life. THINK Properties is about people. The priority is emphasized on how the customers’ live. Business is more than a mere signature and handshake For THINK Properties, business is more than a mere signature and handshake, they dealt with each customer in a very enchanting way, so they needed a software that would be simple to play around and comprehensible. This is where Hotelogix came into the picture for THINK Properties to provide the apt web solution. While we were offered training, almost everyone was able to learn everything they needed to for their particular functions. “The video tutorials were extremely helpful. We may have had 1 or 2 hours of additional support before we got the hang of it,” Mark added. Running two different operations, one in New York and the other in Miami, was difficult to function simultaneously. For New York, they had been using an excel-based system that they had designed but did not have many “fail safes”. Flexible system that could handle reservations from both Web Booking Engine and frontdesk They were looking to replace the existing system in New York, for smoother operations. Essentially, the challenge for THINK Properties, were that they looked for a flexible system that could handle reservations from both Web Booking Engine and Frontdesk. They needed a Web Booking system that was easy to handle the reservation system well. Mark also says, “Switching was incredibly easy and quick. We were able to load our entire inventory and set rates within 24 hours. Within a few days our card processing was set up.” Initially they looked into expensive older and traditional systems, they were extremely expensive and difficult to access remotely, thus not feasible. Also, they didlook into some other online options, which were detailed, however seemed to be lacking user friendliness. Think Properties needed a solution that could handle their complex booking style while remaining ‘user friendly’ and ‘easy to adapt.’ Our smooth Web Booking reservation engine handled group bookings and offered multiple packages, it also gave the efficient PMS, thus increasing the hotel operations effectively. A solution which delivers an outstanding value Think Properties never have had double bookings and a clean way to view their progress from anywhere at any time. The operation on the hotel system was incredibly efficient. They were extremely happy with the reservation system and the Night Audit reports (a synopsis of the entire day’s business) they received daily, left them to wow for. It removed inefficiency in their business. Mark says “The results have been phenomenal. The amount of time we took to manage our reservation system and report has fallen by 75%. We never have double bookings and have a clean way to view our progress from anywhere at any time.” Conclusion drawn THINK Properties now replaces the old theories with new views on long-term-relationship-building. They wanted powerful reservation system, which they could access from anywhere at any given point. The ‘cloud’ enabled property management software provided by Hotelogix was just what they needed. “Hotelogix has been very helpful, and has proven to be very professional and proficient throughout our transition. In addition, they have often provided us with custom services to help us manage and improve our operation. They built us a reporting module that allowed us to track income for vacation ownership. I would recommend their services to any sized operation,” testifies Mark. About Hotelogix: The Hotelogix Management System is an easy-to-adapt and simple-to-use solution that offers everything a hotel might ever need to run your hospitality business smoothly. It is a perfect software-as-a-service (SaaS) solution aimed at businesses that want to reduce overhead costs and use “anytime, anywhere” access to their advantage.
Faros Suites, Lonian Islands, Greece Faros Suites got cost effective Property Management System (A Case Study of Faros Suites, Ionian Islands, Greece) A Quick Look: The hotel remained on the primitive pen & paper method and wasted a lot of time double checking every single reservation. The hotel was looking for an easy-to-adapt, cost-effective PMS that would help them manage their operations. After adapting Hotelogix, they saved on manpower, IT infrastructure, support & maintenance. The owner is very happy with Hotelogix as his Frontdesk employees are receiving bookings in real time & their work is optimized. About Faros Suites Faros Suites, situated in the largest of Ionian islands in western Greece, falls within small hotel properties. Its charming fully furnished suites with a panoramic sea view boosting the energy and let one enjoy the beautiful Greek islands. A system that efficiently handles the front desk Faros Suites was searching for an easy, cost effective Property Management System that would handle their front desk, which would be simple to use, quick to adapt and offers regular reports to get better control on business. They did not want to invest a lot of time on implementation and training. For fear of transitioning to difficult-to-learn and tough-to-master platform, hotel remained on pen & paper system, spending a lot of time on double-checking of every single reservation. “We needed a system that was flexible enough to adapt and extend to our growing requirements. Being small property we didn’t have the resources to coordinate and get things custom developed on regular basis with the system vendors,” said Angelo Tselentis, the owner of Faros Suites. It became very hard to handle every day reports and considering the time involved, it became inefficient to manage the operations. As they planned to increase the number of rooms and services in the property, the flexibility of the system was one of the most important features they required. The Management needed a tool that would centralize all important information under one easy to access system that was available anywhere remotely without having to do manual uploads and updates. Without detailed and accurate data, the management did not have complete control on sales, marketing and finance. They needed a system that does not require long transitioning process The challenge was to see that they got a comprehensive but yet flexible solution to manage growing operations across all staff levels. They needed a system that does not require long transitioning process and is quick to learn, get complete control over sales, marketing and finance with accurate reports. The system would also help cut down operational costs, have all of the above without a lot of investment and maintenance overheads. Increasing online sales without adding to operational overheads was also an added factor that they craved for in the system. “All the PMS’s we tried proved to be too difficult to learn and master! Finding Hotelogix one afternoon searching the web, I realized I was onto something. The system has breadth and depth offering many smart features which small property needs,” said Angelo. Hotelogix featured all important reports for better control over the business Hotelogix provided a centralized web based system on which Faros Suites could manage all their operations like Frontdesk, Housekeeping, Restaurant, Web bookings and management reports for their business analysis, in the form of ‘Night Audit.’ “We can’t stressed enough how much we saved on manpower, IT infrastructure, support and maintenance,” says Angelo. Hotelogix featured all important reports for better control over the business. Faros Suites is now able to check all the operations such as the sales, marketing and finance department from any point of the world and can plan the strategy accordingly. They claimed this to be the biggest asset. Web Booking Engine got rid of booking errors and saved their time for double checking. Front desk employees are now receive all bookings in real time and their work is optimized. Faros Suits hotel implemented Hotelogix within less than one week’s time. The setup and test run was done in remotely by the Hotelogix team in collaboration with the Faros Suites staff within four days of time. Faros suites staff received online training from Hotelogix team which was comprehended quickly and in a short time period the hotel went live.
Patong Beach B & B, Thailand Cost Effective and Feature-Rich Hotelogix PMS Helps Patong Beach B&B Improve Customer Service (A Case Study of Patong Beach B&B, Thailand) A Quick Look:Patong Beach Bed and Breakfast (B&B) was looking for a property management system that would help improve guest experience by providing their guests with up-to-date room availability, instant access to data, transparent rates and an easy payment process. After integrating with Hotelogix, the B&B increased their operational efficiency as well as their repeat business. About Patong Beach Bed and Breakfast Hotel Located on the shores of the Andaman Sea on the island of Phuket, Thailand, Patong Beach B&B offers its guests 15 comfortable and stylish rooms with sea views. The property is situated near a variety of restaurants, shops, and nightlife entertainment options. The challenge of catering to international guests: The Patong Beach B&B management team was in search of a well-connected Front Desk platform to manage all operations and to access real-time reports. Tourists visit Patong Beach from all over the world, so it was important for the Front Desk platform to be able to operate using a variety of foreign currencies. Patong Beach B&B owner, Daniel says, “We wanted to improve customer service by providing up-to-date room availability, instant access to data, and transparent rates at any time of day. We also wanted to provide an easy and safe payment process, as we require 100% of the reservation fee at the time of booking.” Cost-effectiveness wins out: While Daniel was in the process of evaluating other systems, he noticed that they were more complicated and would require extensive training processes. Additionally, these systems would require a much longer set up time and more financial investment. Daniel also recognized the need to have remote access to his property system, and was in the market for a cloud-based system that would provide this feature. He was evaluating three other systems simultaneously, but only Hotelogix met all of his requirements as well as provided the most effective customer support. “Hotelogix was the best solution for all of our requirements,” states Daniel. Smooth Implementation and Utilization of Hotelogix: The Patong Beach B&B front desk staff only required 2 hours of training in order to understand the Hotelogix platform. Within weeks, the entire team was able to use the system effectively, with the Hotelogix 24/7 support team able to help with any issues and questions. With Hotelogix, the staff received transparent business reports: the most important of which was the daily recap of the business in the form of a ‘Night Audit’ summary. Hotelogix also offered several other reporting capabilities to analyze each aspect of the business, which the owner could access remotely. With Hotelogix’s online booking engine integration, Patong Beach B&B offered its guests the convenience to book online in a secure way. They were also able to provide a separate login platform to VIP guests to attract repeat business. With the Hotelogix platform, Daniel was able to increase his property’s efficiency without compromising on features or ease of use. About Hotelogix: The Hotelogix Management System is an easy-to-adapt and simple-to-use solution that offers everything a hotel might ever need to run your hospitality business smoothly. It is a perfect software-as-a-service (SaaS) solution aimed at businesses that want to reduce overhead costs and use “anytime, anywhere” access to their advantage.
Bonaire Central Hotel, Caribbean Netherlands Bonaire Hotel opted for a cost effective solution (A Case Study of Bonaire Central Hotel, Kralendijk, Caribbean) A Quick Look: The hotel was looking for a solution that would fulfill their demands and the owner found most of the existing software expensive which required heavy investments. The client found Hotelogix as the ideal solution that was easy to use & extremely cost effective. Hotelogix helped the hotel save on manpower, IT infrastructure, support & maintenance costs. The owner feels Hotelogix is the ideal solution for small & mid-sized hotels. About Bonaire Central Hotel Central Hotel Bonaire nestled in the downtown of Kralendijk in the Dutch Caribbean, opened in 2010is a modern boutique hotel with 20 stylish rooms. Central Hotel Bonaire provides facilities as A/C, satellite TV, free internet access and most of rooms feature a Queen bed. A cloud based system that suits the business needs of the small and mid-sized hotels is what exactly the hotel looked for. “We installed the system for a brand new hotel and there was no transition. Existing Property Management Systems are not suitable for the real small hotels and mostly too expensive for the midsize hotels! The system does everything that is needed”, says BoudewijnScholts, consultant for the hospitality industry in the Caribbean. A cost effective Property Management System Scholts was scouring for a solution that would fulfill all the demands of small and midsize hotels. However, he found most of the existing software’s expensive, requiring significant investments in the IT infrastructure and training. This was not suitable for the profile of Bonaire. From the leading hospitality software that he experienced, he found Hotelogix as the suitable and only solution that is easy to use, easy to implement and extremely cost effective. “Existing Property Management Systems are not suitable for the real small hotels and mostly too expensive for the midsize hotels,” says Scholts. Simple to use, and user friendly It was important for the solution to be user friendly and easy to implement. Hotelogix is based on ‘cloud’ technology and it runs on a browser. All of its features are integrated into a single web-based system eliminating the need for and the cost of implementing additional hardware or software. “It is true, that most of the top hospitality solutions offer the help together with product but with Hotelogix we have the manuals, Demo Videos and live help accessible for 24 hours. Moreover the system is upgrading continually which is the big advantage,” says Scholts. Conclusion drawn Central Hotel Bonaire managed to implement Hotelogix within a week’s time. Now, they leverage from MIS reports, sophisticated Property Management System and from the beginning they have recorded savings on manpower, IT infrastructure, support and maintenance. BoudewijnScholts remarks, “With Hotelogix we saved on Manpower, IT infrastructure, Support and Maintenance! I hope this will be the start of many more installation. Hotelogix is very attractive solution for small and mid-size hotels, indeed!” About Hotelogix The Hotelogix Management System is an easy-to-adapt and simple-to-use solution that offers everything a hotel might ever need to run your hospitality business smoothly. It is a perfect software-as-a-service (SaaS) solution aimed at businesses that want to reduce overhead costs and use “anytime, anywhere” access to their advantage.
Baucis Palermo, Argentina Baucis Palermo wanted to access the system from anywhere, anytime (A Case Study of Baucis Palermo, Buenos Aires, Argentina) A Quick Look: Baucis Hotel was looking for a software that would help them get a chance to access the Front Desk from anywhere and at any time. The owner didn’t want to invest in a system with high license cost. They wanted a system that would cut down on the infrastructure, would be easy to deploy and learn. When they implemented Hotelogix, they experienced an increase in GDS revenues by 20%. The website average daily rate (ADR) also increased. The web booking engine provided their guests an easy search availability. About Baucis Palermo Baucis Palermo is a unique all Suite 17 room Boutique hotel in Palermo Hollywood. The hotel has distinctive elegance, which was built in 1915 for rich political leaders and was restructured in 2007. Baucis hotel is a semi luxury boutique property offering various activities such as Tango lessons, Bikram yoga and city tours. Hotel offers other luxurious services like spa, and Jacuzzis and every other convenience for travelling executive and tourists. Looked for a system that was accessible from anywhere, anytime Hotel Baucis, an independent hotel located in the highly competitive Buenos Aires market, faced the ongoing challenge of competing with branded properties and well known independents in the area. The Hotel which has a niche in the travel market was looking for a hotel system that would provide management with ‘anytime anywhere’ access. Management was working on online strategy that would differentiate it from the competition, expand its online business and increase profitability. As a part of its strategy the company sought to increase direct consumer business with an online booking solution that could communicate the essence of its guest experience and offer a simple but powerful guest interface for booking and wherein they can also offer other services over web. On the GDS the company’s goal was to win back its fair share of business within the local marketplace. It was important for Baucis to partner with a company that could provide a good solution and support. Baucis hotel started to search for software that would be accessible from anywhere by simple use of Internet or phone. They wanted a solution that would not only allow them to manage but also conduct operations remotely and also system allowed them to accesses all MIS either over the internet or through I phone or blackberry. The hotel owner of Baucis, Patricia wanted a system that would not have high license cost. She also needed a system that would help her save cost on IT and at same time would be easy to deploy and learn. Hotelogix deployed within a week’s time Baucis hotel implemented an integrated Web Booking, POS and GDS distribution solution from Hotelogix. Hotelogix deployed within a week’s time and hotel by end of two months was using 70% of system features. “Hotelogix creates a fully interactive experience that converts shoppers to guests and increases revenue per stay. Hotelogix featuring its advanced booking engine integrated with PMS allowed auto management of inventories and distribution for Web engine and GDS,” says Patricia, owner of Baucis hotel. Together the solution creates a powerful combination of knowledge and technology to drive hotel operations and revenue. Hotelogix was particularly well suited to Baucis needs and through its online solution it helped build brand identity and increase online reservations. Baucis was able to integrate hotel packages, other services and rates along with offering multi-currency, room photographs, and captivating descriptions also made use of email marketing tools along with multi-language support. “Hotelogix at same time allowed us to infix all departments and operations like POS, Housekeeping, Front desk,” says Patricia. “This allowed us a better control on departments,” she added. Baucis hotel did not have to make any changes to network or systems as system did not require any high configurations and only needed a basic machine with browser and internet. They are especially happy with Cloud based technology that help her access they system from anywhere and anytime and also the way she can access hotel operations and reports over the internet and on her phone. With the growth in revenue, savings in IT and seamlessly management of operations delivered by Hotelogix solutions. Baucis Hotel now considers Hotelogix an integral partner in enhancing their brand and enriching the guest experience. Conclusion drawn Baucis hotel results were quiet impressive after implementing the Hotelogix solution in 2010. The hotel experienced immediate performance improvement. A 20% increase in average monthly website and GDS revenue. Hotel could improve its pricing strategies, optimize GDS media and maximize their business opportunities. At the same time, website average daily rate (ADR) increased. Web booking yields were higher because guests could easily search availability and buy a room category that suits their need perfectly. Guests also reported that it was easier to book using the booking engine. Patricia says, “Hotelogix’s comprehensive and innovative solutions have enabled our hotel to develop a strong brand identity, expand our GDS and direct consumer business, save on our IT and support costs.” It is indeed a remarkable achievement, especially in a highly competitive market. About Hotelogix The Hotelogix Management System is an easy-to-adapt and simple-to-use solution that offers everything a hotel might ever need to run your hospitality business smoothly. It is a perfect software-as-a-service (SaaS) solution aimed at businesses that want to reduce overhead costs and use “anytime, anywhere” access to their advantage.