Alfred Ndolo The situation Nemax Royal Hotel was manually managing operations, resulting in lower online sales, occupancy, and revenue. Solution They adopted the Hotelogix cloud hotel property management system to digitize operations and sell more through online channels, driving occupancy and revenue.
Coco Grove Beach Resort, Philippines Helping Coco Grove Beach Resort in the Philippines register about 2X growth in its group revenue. Group name Coco Grove Beach Resort, Philippines Number of properties 2 How did they manage operations before Hotelogix Newly formed group. They are new to technology. Hence, Hotelogix is their first Hotel PMS. Association with Hotelogix Since 2022 Solutions offered Multi-property Management System, Mobile Hotel PMS App, Channel Manager integration, Web Booking Engine About the client At Coco Grove Beach Resort, guests can indulge in 80,000 square meters of pristine white beach surrounded by turquoise water, providing a perfect setting for complete relaxation and rejuvenation. Surrounded by nature’s lush tropical garden and crystal-clear sea, guests can enjoy a peaceful stay. With two properties under its management and plans to expand its portfolio, this renowned leisure hospitality brand has earned the highly acclaimed Tripadvisor Travellers’ Choice Awards 2023. Challenges Without a robust solution, the management at this newly formed hotel group was struggling to: Manage operations across two properties centrally. Automate daily operations to improve efficiencies and save time. Make informed decisions without insights into KPIs. Drive more OTA sales. Get direct bookings via their website. And boost overall revenue. “When selecting a Hotel PMS, we prioritised adopting a cloud-based solution aligned with our group-wide growth plan. We conducted thorough research, evaluated various options, and ultimately chose Hotelogix due to its multi-property management capabilities and proven track record as a trusted technology partner to many hotel groups in the Philippines.” – Kristine Libo-on, Sales & Marketing Officer at Coco Grove Beach Resort Solutions After understanding their expectations, we proceeded to implement the solutions below. Multi-property Management System Mobile Hotel PMS App Channel Manager Web Booking Engine Benefits The Coco Grove Beach Resort management has seen several benefits, with Hotelogix powering its group operations. Managing group operations with centralized control. Accessing hotel position on the go with the Mobile Hotel PMS App. Efficient and real-time distribution of rates and rooms across multiple OTAs, eliminating overbookings and improving guest satisfaction. Saving 90% of daily time with comprehensive automation and attending to guests’ needs with a personal touch. Making data-driven decisions with group-level reports. Centrally accessing guest data to understand their preferences. Configuring and selling about 10+ packages to attract more guests. About 65% increase in OTA bookings in 2023 vs 2022. And about a 2X boost in its overall revenue. “Since implementing Hotelogix in 2022, we have noticed remarkable improvements in all business areas year over year. We have seen nearly a 65% boost in OTA sales, and about a 2X growth in our revenue in 2023 vs 2022. This is simply amazing. We highly recommend Hotelogix to any hotel group that wants to drive their growth.” – Kristine Libo-on, Sales & Marketing Officer at Coco Grove Beach Resort
Royal Crown Group, UAE Royal Crown Group in the UAE achieves its expansion goals with Hotelogix Group name Royal Crown Group How did they manage operations before Hotelogix Server-based solution Association with Hotelogix Since 2022 Solutions offered Cloud-based multi-property management system About Royal Crown Group Based in Dubai, Royal Crown Group is a hospitality management firm that oversees multiple properties, including full-service and limited-service hotels in Dubai and Baku. It manages nine properties and aims to grow rapidly by adding new ones. Challenges Royal Crown Group used an outdated server-based solution to manage its group operations. However, after a while, the management realized that the solution lacked several features that led to many operational bottlenecks, including: They couldn’t ensure centralized group operations from their corporate office. The solution didn’t support their expansion goals as it lacked robust multi-property management capabilities. The lack of central-level reports made it challenging for them to make data-driven decisions on time. No centralized guest history profile made it difficult for them to understand their preferences. It restricted their capabilities to provide consistent services across properties. Not being able to track operation-critical data and hotel positions on the go. It didn’t help the group become compliant with the Department of Tourism and Commerce Marketing (DTCM)-CID per government-prescribed legislation. Solutions Considering its operational requirements and expansion objectives, the management at the Royal Crown Group decided to upgrade to the cloud with Hotelogix in 2022. Here is what Hotelogix offered the client – Enterprise-grade cloud-based multi-property management system Mobile Hotel PMS App “We wanted a powerful and modern cloud solution to manage end-to-end processes across all our properties efficiently. Hotelogix multi-property management was the natural choice due to its comprehensive features, ease of use, and scalability.” – Nauman Sami, CEO of Royal Crown Group Benefits The Royal Crown Group has been witnessing numerous business benefits with Hotelogix. Some noteworthy advantages include: It achieved its expansion goals as Hotelogix’s multi-property management system helped the group quickly add and go live with new properties. They can now manage operations across all member properties with central control from their Dubai corporate office. It has improved our operational efficiency. Hotelogix’s centralized guest history allows them to understand guest preferences from their past stays, providing consistent services to exceed their expectations. The system automatically sends reports to decision-makers, enabling them to make the right decision at the right time. They can track critical metrics, including ARR, RevPAR, Occupancy, etc., on the go, thanks to the Hotelogix Hotel Mobile App. Hotelogix’s Shared Inventory feature allows them to sell their inventory in multiple ways, helping them maximize occupancy and drive revenue while flexibly meeting today’s guests’ demands. With Hotelogix, the group is now compliant with the Department of Tourism and Commerce Marketing (DTCM)-CID per government-prescribed legislation. “In 2024, we had five properties under our belt. By 2025, we’ve scaled to nine properties, thanks to Hotelogix’s ability to swiftly onboard and go live with new properties while slashing our IT overhead costs.”- Nauman Sami, CEO of Royal Crown Group “We’re blown away by Hotelogix’s 24/7 support—a lifeline that keeps our group’s properties up and running round the clock, no matter the challenge.” – Nauman Sami, CEO of Royal Crown Group
Olive Living, India Olive Living sees 2X boost in its revenue with Hotelogix Group name Olive Living How did they manage operations before Hotelogix With an on-premises solution Association with Hotelogix Since 2021 Solutions offered Cloud-based multi-property management system, Channel Manager integration, and integration with their in-house developed kiosk to offer self-check-in facility About Olive Living In 2019, Olive Living was established as the co-living and hospitality division of the Embassy Group, a prominent real estate developer. Since then, it has grown into a technology-focused hospitality management platform known for its high-tech and high-touch approach. With a reputation for being cost-conscious, Olive Living currently runs over 30 hotels and co-living spaces, operating under various names such as Olive Life, Olive Zip, Olive Hotels, and Select Olive. These properties cater to a wide range of clientele, from high-end travelers to budget-conscious students and young professionals, a testament to the promising future of Olive Living. Challenges Olive Living’s management utilized various technology platforms, such as AI and virtual receptionists, to enhance the guest experience. However, without a comprehensive property management system, they faced challenges in efficiently managing daily operations, which was crucial for driving overall growth and expansion. Here are some other key difficulties they faced: They couldn’t manage all their properties with centralized control from their corporate office. They couldn’t work with other operationally-imperative third-party solutions like a Channel Manager to sell more via OTAs. Lack of automation led to manual efforts and errors. They couldn’t make informed and data-driven decisions without reports on operation/business-critical KPIs. Couldn’t offer a self-check-in facility to guests. Growing overhead costs while adding new properties to the group. “As we grew rapidly as a group, we wanted to manage all our properties with centralized control from our corporate office. Our highly tech-driven hospitality management approach led us to take our group-wide operations to the cloud with Hotelogix’s multi-property management system in 2021.” Dhruv Kalro, Chief Operating Officer, Olive Living Solutions The leadership team at Olive Living chose to partner with Hotelogix due to its impressive track record of assisting over 250 hotel groups and chains in digitizing their operations and facilitating growth. Upon careful evaluation of the group’s requirements, Hotelogix effectively implemented the following solutions to meet their needs. Cloud-based Hotel PMS with multi-property management capabilities Integration with the third-party Channel Manager Integration with their in-house self-check-in kiosk “Three primary reasons to choose Hotelogix are – It is a robust and comprehensive cloud solution. It offers centralized control over group operations. And its integration capabilities with a host of third-party solutions via API.” Dhruv Kalro, Chief Operating Officer, Olive Living Benefits Having Hotelogix’s multi-property management system as the central component of their group’s operations has empowered the management at Olive Living to experience numerous business advantages, such as: Centrally managing operations across all 25+ properties with efficiency from the corporate office. Accessing the solution on the go to keep track of hotel positions enhances their operational efficiencies. Onboarding new properties quickly without further overhead costs, helping the group with their expansion efforts. Offering a self-check-in facility to guests, thanks to the integration between Hotelogix and their in-house developed kiosk, leading to enhanced guest experience. Ensuring automatic real-time distribution across multiple OTAs, leading to 90% time saving, wider online reach, more sales, and zero overbookings. Witnessing a 2X boost in revenue generated by OTA sales in 2023 compared to 2022, leading to almost the same spike in overall revenue during the same period. The report scheduler in Hotelogix auto-sends reports of their choice, enabling easy access and on-time data-driven decision-making. Making informed pricing decisions with centralized reports led to about a 2% growth in ARR, a 1.5% boost in RevPAR, and around a 2% increase in occupancy level in 2023 compared to 2022. “Hotelogix has empowered our corporate team with central access to guest information, online distribution management, and strategic pricing decisions, enhancing our guest service capabilities and revenue potential. Sitting at the heart of our group’s operation, it has also significantly boosted our staff productivity, aligning with our commitment to a superior guest experience through our high-tech and high-touch hospitality philosophy.” Dhruv Kalro, Chief Operating Officer, Olive Living
Enable Hospitality Inc, Philippines Enable Hospitality Inc. in the Philippines gains centralized control over group operations with Hotelogix Property Name Enable Hospitality Inc How did they manage operations before Hotelogix Manually Association with Hotelogix Since 2010 Solutions offered Cloud-based multi-property management system, Mobile Hotel PMS App, Channel Manager integration About Enable Hospitality Inc Enable Hospitality, a known all-Filipino hospitality management and consulting firm, empowers boutique hotels and resorts through strategic partnerships. By leveraging cutting-edge technology and tailored consulting services, it equips independent properties throughout the Philippines to thrive against larger brands. It currently manages 11 properties and plans for swift expansion to redefine the future of boutique hospitality in the region. Challenges Before adopting Hotelogix, the management at Enable Hospitality manually managed operations for some time. However, with changing times and increasing competition, they realized this approach was limiting their overall growth potential. Below are some of the challenges they faced. Lack of centralized control over group-wide operations They couldn’t track property position anywhere and anytime No insights into guest data, limiting their ability to know them better to serve them better Lack of real-time OTA distribution led to overbookings and guest dissatisfaction Less online room sales due to lack of real-time integration with third-party solution They couldn’t change/optimize rates based on demand/occupancy to sell more rooms at the right time to the right guest They couldn’t make data-driven decisions in the absence of reports/insights Solutions In their pursuit of gaining efficient control over group-wide operations and making the most out of their IT investment, the management at Enable Hospitality Inc. was looking for a cloud-based solution. After looking at a few options, they opted for Hotelogix in 2010. Upon carefully evaluating the group’s requirements, Hotelogix effectively implemented the following solutions to meet their needs. Cloud-based multi-property management system Mobile Hotel PMS App Channel Manager integration “As the Founder and CEO of Enable Hospitality Inc. and Solutions4Hotels Inc., I proudly reflect on our bold decision to be the first in the Philippines to adopt Hotelogix’s cloud-based property management system back in 2010. While others clung to outdated legacy systems, we chose to spearhead a technological revolution in our industry.” – Pat Favoreal, Founder and CEO of Enable Hospitality Inc. and Solutions4Hotels Inc. Benefits By adopting Hotelogix’s multi-property management system as the cornerstone of its operations, Enable Hospitality Inc. has unlocked many business benefits, driving efficiency and success across its portfolio. These advantages include: Efficient and centralized control over group operations from the head office with a single sign-on Anywhere and anytime access to hotel data via the Mobile Hotel PMS App, leading to improved efficiency. Providing consistent and top-notch services to guests across member properties, thanks to the centralized guest history. About 9% increase in total room nights sold online, thanks to the real-time integration with Channel Manager and Booking Engine. Optimizing occupancy and revenue through real-time rate adjustment during peak periods, thanks to Hotelogix’s Dynamic Pricing feature. Making data-driven decisions on time as Hotelogix generates insightful reports and automatically emails them to the intended key team members. “Hotelogix support is excellent. They are always there when we need them”- Pat Favoreal, Founder and CEO of Enable Hospitality Inc. and Solutions4Hotels Inc.