Customer Success Story

Nau Royal Boutique Hotel And Spa, Brazil

Brazil's Nau Royal Boutique Hotel & Spa enjoys 30% increase in revenue with Hotelogix

"It was only after we started using Hotelogix that we understood the full potential of a system on the cloud and its benefits. We are thrilled to be working with Hotelogix as it is the best cloud PMS in the market. We have seen an increase of 30% in our revenue since implementation."

Roberto Ibrahim
- Roberto Ibrahim, Owner
Nau Royal Boutique Hotel & Spa

About Nau Royal Boutique Hotel and Spa

With multiple awards such as “Best of Architecture & Design” and “Sustainable Hotel of the Year”, Nau Royal Boutique Hotel and Spa is a 13-room luxury boutique hotel, located on the Camburi beach, north east of Sao Paulo, Brazil. The hotel boasts of luxurious oceanfront facilities and a petit-spa by L’Occitane. It is known for its impeccable delivery on the classic trio that leisure travelers seek- Hospitality, Gastronomy and Therapy. Nau Royal is the perfect getaway for couples looking to spend some uninterrupted romantic time together, or a small group of friends.

Scenario and Challenges

The property has been hosting guests since 2011 in its 13 rooms ranging across 7 categories. The boutique hotel ran its operations, initially, through a system they had built in-house. Their PMS could handle bits and pieces of their activities but was not efficient.

Soon, they began witnessing the challenges that came with the arrangement they had. They also began to realize the need to implement a system that was more competent than what they already had.

Their in-house PMS proved to be a huge challenge for them on multiple fronts, such as

  • It didn’t allow integration with a Channel Manager
  • This compromised their online distribution of inventory
  • Overbooking was turning out to be a pressing problem
  • They couldn’t integrate their POS outlets to the PMS
  • The system didn’t allow them to perform Night Audits
  • They weren’t getting direct bookings
Nau Royal Boutique Hotel and Spa
Nau Royal Boutique Hotel and Spa
Hotelogix: Smart Hoteliering

Upon realizing the need to invest in a cloud-based PMS that could tackle all their issues, they began their search for the one that addressed their exact business needs.

This is when they discovered Hotelogix and realized how important a cloud-based PMS was to their boutique hotel.

This is how Hotelogix addressed their needs and was the chosen solution for all their problems:

  • It was a Cloud-based PMS that guaranteed automation of day-to-day tasks and easy integrations
  • Channel Manager integration allowing real-time two-way sync between OTAs & PMS
  • Supported unlimited POS outlets to be connected to the PMS
  • Web Booking Engine to increase direct bookings through their hotel website
  • They could now perform Night Audits, which played a critical role in closing day-to-day transactions

Nau Royal Boutique hotel has been using Hotelogix Cloud PMS since 2016. With all the necessary tools at their disposal and thanks to automation of operational activities, the team at Nau Royal have been successful in saving several man-hours per week.

Here are some of the other successes that Nau Royal Boutique Hotel and Spa have witnessed since implementing Hotelogix:

  • 30% increase in revenue
  • 20% increase in OTA bookings
  • 20% increase in direct bookings
  • Zero Overbookings

At a Glance

Nau Royal Boutique Hotel and Spa

Camburi, Sao Sebastiao, São Paulo

  • Cloud-based PMS
  • Night Audit feature
  • Unlimited POS outlets