Our Bookings Increased by 20% in Less Than a Month after Implementing TripConnect with Hotelogix

(A case study of Hotel Imperial, Haiti)

A Quick Look: The hotel staff was managing the property manually which was time consuming and complex. The hotel was looking for a tool that would help them organize the management and most importantly increase their bookings online. On choosing Hotelogix, they witnessed an increase of 20% in bookings in less than a month. The powerful combination of Hotelogix PMS & TripConnect helped the hotel attract visitors from Turkey, France, South Africa, Italy & UK, as earlier the hotel received visitors only from USA.

About Hotel Imperial

A 25-room business hotel, Hotel Imperial is located strategically in North Haiti and travelers can easily find it by the national road. It offers facilities like a swimming pool, outdoor and indoor restaurant as well as a conference room. The spacious rooms, few with balconies and a mountain view, attract visitors on business as well as leisure trips.

The Challenges:

The hotel team was managing the property as well as online bookings manually by relying on emails and excel sheets, which was time consuming and complex. The hotel found it unsystematic and were looking for a tool that would help them organize the management of the property as well as increase bookings online. Hotel Imperial already had a presence on TripAdvisor and got to know from their guests that they had referred to TripAdvisor reviews before visiting them. The hotel team then realized the need to boost their presence on TripAdvisor. They researched and got to know about TripConnect that could increase direct bookings to their website and save on commissions paid to Online Travel Agents.

The Selection Process:

The hotel had shortlisted a few vendors that offered a cloud-based property management system online but realized that some systems were not available for use in places like Iowa and Haiti. Then they found Hotelogix online and took a free trial of their system. They saw that it was available for use in their location and decided to start using the property management system to streamline the hotel operations. Once implemented, they found it easy to manage reservations from any place by just connecting online. The operations became more systematic after using the PMS. They were also pleased to know that Hotelogix was a premium partner of TripConnect. On checking the prices, it suited them well and they opted to integrate TripConnect with the property management system.

Main Benefits of Hotelogix:

Hotelogix benefitted Hotel Imperial by not only helping them manage their property better but by also saving them costs of commissions given to OTAs, as TripConnect increased direct bookings to their website. The interface also helped them invite more guest reviews on TripAdvisor and expanded their reach. The hotel would earlier get visitors mostly from USA but after implementing TripConnect with Hotelogix, they started witnessing an increase in the number of guests visiting from countries like Turkey, France, South Africa, Italy and UK.

“The combination of Hotelogix PMS and TripConnect is a powerful tool to increase our hotel bookings. Hotelogix PMS automatically updates all channels with rates and availabilities and the FrontDesk gets updated with bookings in real time. It has increased our bookings by 20% in less than a month.”

Ms. Lelibeth Duran, Operations Manager, Hotel Imperial