Faq's

First, take the free trial for 15 days and get to know Hotelogix. No set-up fees, no software cost, no training cost, no technical support cost.

Call or e-mail us and one of our representatives will set you up and have you ready to go.

You can also get started by taking a free demo. It will help you to understand the key features of Hotelogix and answer any questions you might have.

None! Hotelogix runs from the Internet. So, all you need is a browser.

Any desktop or personal computer would do!

Both dial-up and high-speed connections are acceptable.

Hotelogix helps you gain access to the guest management system from anywhere – your living room, office, or even on the road. All you need is an Internet connection and your login and password details.

Hotelogix allows access to multiple properties from the same login id and password from Super Admin Console. This ensures fast access and it’s also easy to switch between multiple properties.

Hotelogix uses the industry standard SSL encryption to transmit data. This ensures that your data is secure. This is the same technology used by banks and online trading companies. In addition, your data is saved on firewall-protected servers and backed up automatically.Hotelogix is a PCI Complaint System

Nothing! Since Hotelogix is a hosted solution, your data is well protected. You can still access your data and stay online through any computer that has Internet connectivity.

No! Support is included in the monthly subscription plan. For further details, visit the Pricing Plans section.

An always-up service of an Enterprise solution like a Hotelogix PMS is critical. But the simplicity of the System and its ground-up architecture lets you address this in more ways than one.

For starters, you do not need any special high-speed connectivity for using Hotelogix. A simple dial-up works just as well. So having an Internet connection to work with, and then a few for backup is not a problem, and this ensures that you stay tuned in, always.

But if for some unwarranted reason, you still disconnect, and an emergency is at hand to check out a Guest, or even worst, it’s a large Group, Hotelogix comes to your rescue through its unique Downtime Email Security. At Night Audit, Hotelogix sends you complete Reservation details of your Property along with full Account Statements of every Check-in and Check-out scheduled for the day. Just open your Outlook to print these details, and with some bit of manual billing, you avert any panic stricken grief with ease.”

Yes, there is option for printing all arrivals registration cards and departure folios during Night Audit. Yes, Hotelogix lets you split the folios multiple ways, route transactions on folios dynamically for both, the Single and Group Reservations. You will find this in the Payment section of the Reservation.

The GDS /IDS connectivity is available as an integrated offering with Hotelogix. This feature is now enjoyed by lot of our customers. We are connected to all popular GDS and over 1200 Reservation site along with close to 600000 Travel Agents worldwide.

“Hotelogix Architecture is designed to seamlessly integrate Reservations, Frontdesk, Housekeeping, Spa, POS's, and even your website, Room Inventory Distributions through the GDS/IDS, your Marketing Offices (multi-location) & the Travel Agents you work with, on a unified platform.”

The integrated Web Booking Engine is an intrinsic part of the Hotelogix offering. Web Booking Engine lets you take confirmed bookings from your website while maintaining up-to-the minute availability & room status for your website visitors. The reservations from your website are confirmed and show up instantly on the Frontdesk Reservation table.

The Guest receives a confirmation email and the same is copied to the Hotel. The reservation itself, shows up instantly on the PMS.

Moreover, the web reservation lets you offer rooms only rates along with multiple rates and packages (selectively or all) and further also allows your web bookers to choose any specific services that you may provide and customize their stay.

Hotelogix supports all popular payment gateways.

Integrating with a payment gateway requires you to apply for one through your bank. We can make recommendations for the popular ones that are available (like Authorize.net, Worldpay, Paypal, Verisign, Protex ,Googlecheckout, Quickpay, MyvirtualMerchant, Moneris, CCavenue,ICICI Payseal,HDFC & Citibank etc.), but more importantly your own bank that needs to support it. Once you select your credit card processor through your bank, we can set it up with a one-time fee @ US $500.

Night Audit will close the current days accounting, transactions & operations, and let you start the new days accounting and operations.

It is an important feature to streamline the work flow and for smooth operations of a Hotel Property.

Following happens during Night Audit

• All reservation discrepancies get checked and get listed for user action. Example, current days pending check-outs get listed for extension of stay, or for checking out.
• Folios get automatically generated (can be done manually as well) for Check-outs and No-Shows.
• All charges for the next day get posted and the allowances for the package inclusions are posted.
• All charges transferred to the room from different POS’s are posted on the Guest Statement of Accounts, or get consumed against the Allowances.
• Any extra charge posted on the Guest Account Statement due to human error gets rectified. Example, if Breakfast is charged, even though the room charge is breakfast inclusive, Night Audit corrects this by making a counter entry for the same.
• All discounts get applied, and this results in the package loss or package profit calculations.
• Housekeeping status gets changed to Dirty, Touch-up or Inspect, as per the room status being Occupied, Available or Checked out. This happens whichever way you have set it in the Admin console.
• The Cash Counters can be closed, and money can be withdrawn from them.
• Date rollover happens. In other words, the active date of working changes over to the next day while the current days account get locked.

The Night Audit process ends with the reports for the day (called Night Audit Reports), that summarize the transactions and the resulting collections for the day.

Your data is yours. You back it up. You store it. Anytime, anywhere. But your data is safer with us, and less likely to be abused or misused ever.

We employ rigid, commercial industry standard server and network architecture which provides “5 nines” (99.999%) data-center security, uptime, redundancy and firewalls. We are further heading towards security compliances like adhering to PCI standards for the credit card info that you may want stored in the system, and also have security certification. Your data is thoroughly safeguarded from any external threats and moreover safe from getting lost with regular backups and mirrors in a protected server environment of our Host Partners Amazon’s EC2 Cloud in USA.

Our Pricing is very standard and varies with the number of rooms a property has. Please use our Pricing calculator to see what pricing applies to your size of property.

http://www.hotelogix.com/pricing-plans.php

The pricing of Hotelogix is extremely competitive and aims at providing you with a CAPEX Free cost model.

There is nothing to purchase upfront, and you are not bound by any long term contracts or commitments. And, with Hotelogix’s unique design roadmap, you get a system with strong potential of encompassing management of virtually all the critical facets of hospitality sector.

For any clarifications on it, please send a mail to sales@hotelogix.com and we will assist you in quick time.

Hotelogix is an amazingly intuitive system to work with. A close associate says “If you know what you want to do, then you don’t need to think how to do it in Hotelogix.”

Hotelogix is really simple to self learn. We have several how to videos, each of around a minute length to get one started on the Frontdesk. You can view the currently available videos here http://www.hotelogix.com/take-a-tour.php

Further on, there is a ready (and soon round the clock) online support that will be available to assist the Hotel staff in the midst of any task. Clicking on the ‘Live Help’ will bring up trained associate already on the same page knowing where you are, and saving you the time and trouble to explain. He/she will be able to assist you in real-time, and take you through the task just short of actually doing it for you.

“Meanwhile more videos are getting added for the ‘Administrator Console’ to help manage configurations and for other operational controls.”

With Hotelogix, you will never need to enter information of a Guest twice.

Yes, we can help you import your current guest profile data. It may not be possible to upload it directly but if you send us a small sample, we could surely work that out.

We will be able to clean up the test data and help you start afresh.

Alternatively, if you choose to create a fresh company, we can let you that as well. Only one of them would remain active.

Reports

A number of interactive reports are available under the Reports Tab of Hotelogix. This includes the reports on Sales, Daily Receivables/Revenues, Source of Business, Night Audit, Cashiering etc; We have not done a very good job of Grouping them yet, but this will soon be in place.

Subsequently, a report generator wizard that is scheduled to go live in the last quarter of 2009 will let the Hotel Properties to custom generate their reports easily.

Also, Hotelogix supports Multi-property operations, but consolidated multi-property reports are yet to go Live.

Yes, in Hotelogix, you never need to enter information twice. Be it a Guest or even your partners, Travel Agents, Corporate Customers.

Just type the first three letters of the Guest first name, or last name, or their phone number, or city, or Guest ID, and the system immediately gets to work and pulls out the matches to select from your past records. It similarly works for your Travel Agents and Corporate customer profiles that you work with.

While Hotelogix is simple to use system, and moreover self-learn, we do offer the jumpstart that one may look forward to through personalized training and assistance.

We can offer custom training programs that can fit your requirement @US $350 per day and this training is provided online with audio and video. We can also organize training at you hotel which is charged at US$ 500 per day and hotel has to bear the travel and accomodation charges.

Travel (currently available only from India) is charged additionally for the trainer, and lodging/boarding is borne by you.

The language of communication currently is English only.

Unlimited number of POS’s can be created on Hotelogix, and they can all run as part of the Hotel Establishment – integrated to the PMS.

The POS system in Hotelogix is touch screen enabled, and can easily let you manage your restaurants, bars, gift-shops, Spa and more. Hotelogix Offers Activity based POS , wherein you can define time slabs and book nature based activites and capture each guest's profile and and keep track of inventory and groups.

Table Map

Hotelogix offers table-map for your Restaurant/Bar POS, with the table layouts that can be updated from time to time. This is an extensive version which will graphically map tables along with their size, shape, capacity and the restaurant floor-area.

Running Software on your Server

Hotelogix is offered only on a hosted model with us. However we would be pleased to take up your questions and address your concerns in this matter.

Please give us a call on +1415 800 3567 ( US ) or send a mail to sales@hotelogix.com and we will be happy to take up your questions.

Even though on trial, the scheduled maintenance can get disruptive. We are listening to your comments, and consistently working to meet your expectations. These updates bring the new features for you to use, and we plan on doing them with virtually no disturbance to your work.

The System Maintenance downtime has been organized to happen with minimal impact to your working. We are pleased to share the policies being put in place for the same:

• As a primary measure, the downtime for maintenance is being worked upon to get down to just over a minute. We are to achieve this by managing 2 parallel servers and pulling out just one of them at a time.
• The maintenance activity will be less frequent from its current drill of 'once a week anytime' to 'once in 15 days on a fixed date & time' and then further reduced to once a month.
• All who are logged-in on the system will receive a prompt to save their work a few minutes before the system is pulled down for maintenance.
• All users will receive emails in advance to inform them of the maintenance activity.
• All users will get a message prompt to remind them of the scheduled maintenance activity to happen if they login anytime within the 12 hours of the set schedule.
• There will be an on-screen red flag with a countdown time to maintenance from a few minutes before going down.

While all of these measures will not be implemented together, we will keep you posted with the available options. You will further be able to customize and make your choices to suit your needs best (Example: You may opt out of emails for periodic maintenance, or get a prompt only when you login at a time when maintenance activity is to take place within the next 4 hours and not 12 hours).

All in all, this activity will be less frequent, more predictable, and definitely not exceed a couple of minutes in the coming months.

Browser Compatibility

Hotelogix can be used on

WINDOWS OS

• Firefox 3.x
• Google Chrome all versions
• Internet Explorer 7 and 8 (in Compatibility mode)

APPLE

• Firefox

Linux

• Firefox

We are running tests on several browsers continuously. The list keeps getting bigger.