Frontdesk Operations FAQs
- How does Hotelogix handle multiple properties?Open or Close
Hotelogix allows access to multiple properties from the same login id and password from Super Admin Console. This ensures fast access and it’s also easy to switch between multiple properties.
- Is there any option for printing all arrivals registration cards or all departure folios? Also can we route/split charges?Open or Close
Yes, there is option for printing all arrivals registration cards and departure folios during Night Audit. Yes, Hotelogix lets you split the folios in multiple ways, route transactions on folios dynamically for both, the Single and Group Reservations. You will find this in the Payments section of the Reservation.
- What are the online Payment Gateways that are available with Hotelogix?Open or Close
Hotelogix supports all popular payment gateways.
Integrating with a payment gateway requires you to apply for one through your bank. We can make recommendations for the popular ones that are available (like Authorize.net, Worldpay, Paypal, Verisign, Protex, Googlecheckout, Quickpay, MyvirtualMerchant, Moneris, CCavenue, ICICI Payseal, HDFC & Citibank etc.), but more importantly your own bank that needs to support it. Once you select your credit card processor through your bank, we can set it up with a one-time fee @ US $500.
- Will you have the ability to track repeat guests and load them into a new reservation?Open or Close
Yes, in Hotelogix, you never need to enter information twice. Be it a Guest or even your partners, Travel Agents, Corporate Customers.
Just type the first three letters of the Guest first name, or last name, or their phone number, or city, or Guest ID, and the system immediately gets to work and pulls out the matches to select from your past records. It similarly works for your Travel Agents and Corporate customer profiles that you work with.
- I have comma delimited Excel file with my current guest profile addresses. Please let me know if uploading this is an option?Open or Close
With Hotelogix, you will never need to enter information of a Guest twice.
Yes, we can help you import your current guest profile data. It may not be possible to upload it directly but if you send us a small sample, we could surely work that out.
How many POS or Points of Sale are possible in Hotelogix? Does the POS support touch-screen?Open or Close
Unlimited number of POS can be created on Hotelogix, and they can all run as part of the Hotel Establishment – integrated to the PMS.
The POS system in Hotelogix is touch screen enabled, and can easily let you manage your restaurants, bars, gift-shops, Spa and more. Hotelogix offers Activity based POS , wherein you can define time slabs and book nature based activities and capture each guest's profile and keep track of inventory and groups.
- What about a Tablemap for the POS?Open or Close
Hotelogix offers table-map for your Restaurant/Bar POS, with the table layouts that can be updated from time to time. This is an extensive version which will graphically map tables along with their size, shape, capacity and the restaurant floor-area.