How to avoid hotel overbooking issues

Have an effective strategy in place to avoid issues due to hotel overbookings

Take a Free Trial Request a Demo

Every hotel owner seeks to avoid hotel overbooking situations. The reasons for overbooking in hotels differ with each property. It leads to guest dissatisfaction and a tarnished brand image of your hotel. Here is how Hotelogix can help you to deal with issues related to overbookings at your property.

Hotel overbookings are a major concern for hoteliers. The fear of wasted room inventory prompts uncalculated risks that often leads to overbooking issues. You may also face the challenge to manually update room inventory details on multiple OTA channels. The result? Incorrect room inventory reflected online leading to hotel overbookings. What follows is a tarnished image of the hotel brand due to irate guests. What you need is a well-calculated strategy to avoid hotel overbooking issues and keep your occupancy high all through the year.

Manage your OTA connect

Hotel Overbookings

Why do hotel overbookings occur?

The reasons for overbookings in hotels varies as you can see below.

  • You try to distribute rooms with multiple OTAs to avoid being with a single agency
  • It’s a tedious process to update room inventory manually leading to errors
  • OTAs have no access to the latest room inventory details from your end
  • Fear of wasted inventory and profits/loss (Allowing overbooking for increased revenue in case of no shows, or fear of zero revenue due to unused rooms.)

Adopt channel manager

Adopt channel manager

How to avoid overbooking in Hotels with channel manager

Incorrect room inventory details reflecting on OTAs leads to inaccurate room number projections that are up for sale. This results in hotel overbooking. A hotel PMS that provides 2-way connection with a channel manager helps you update inventory across all OTAs, thus letting you know how many rooms you are left with to sell in order to avoid overbooking at your hotel.

  • Distribute all rooms across every channel in a single click
  • Manage room inventory via a centralized dashboard
  • Make sure all your PMS and OTAs have the same number of inventory reflecting on them

Use the Hotelogix Channel Manager connect to distribute rooms on all platforms without overbooking issues.

Update Inventory on OTA

Update Inventory on OTA

Use pooled inventory model

Your data needs to reflect accurate details simultaneously on all sites, in real-time, when bookings are made or cancelled. A pooled inventory model is useful for an even room distribution and to avoid overbooking hassles.

  • Sell your stressed inventory to maximize revenue
  • Get automated room inventory updates (reservations or cancellations) across all channels (including bookings/cancellations on your website)
  • Evenly distribute all rooms without the need for manual checks

Hotelogix provides you the right solution to deal with overbookings. With a channel manager of your choice, you can use the pooled inventory model to automate room distribution effortlessly.

Manage Room Updates

Automate room distribution across channels

Facilitate direct and confirmed bookings

Direct bookings are a surefire way to avoid hotel overbookings. Integrate your hotel’s website with a web booking engine and payment gateway. Allow guests to view room details in real-time, and make bookings. Make sure that they get instant confirmation against their reservations.

  • A payment gateway increases the chances of confirmed reservations
  • You eliminate the scenario of temporary bookings
  • Guests get instant booking confirmations

Use the Hotelogix cloud-based PMS that comes with a web booking engine which can be integrated with your website. Choose from the world’s leading Payment Gateways only with Hotelogix.

Drive direct bookings

Drive direct bookings

Make data-driven decisions

If you sell more rooms than your total inventory based on an assumption of no-shows and cancellations, you are bound to face hotel overbooking issues. What you need here is strong and reliable data that helps you take right decisions.

Hotelogix cloud-based PMS arms hoteliers with deep insights to make data-driven decisions. Use the in-built reports to easily forecast room rates for seasons, when to reduce room availability and more. All this within a click!

Take a free trial

Make data-driven decisions

Customer Stories

Online Hotel PMS System
Camp Eagle,
Rocksprings, Texas

The adventurous retreat has been able to eliminate double bookings and allow their guests...

Read Case Study

pms hotel software
Fountain Inn,
Van Wert, Ohio

The 18-room inn has been rated the No. 1 hotel on TripAdvisor after using Hotelogix...

Read Case Study

Online hotel Motel Management System
Southcliff Hotel,
Kent, UK

With Hotelogix PMS, the 68-room hotel saves 6 man hours per day and has reduced booking errors...

Read Case Study