Good online hotel reviews on your property can work well for you as they can influence a potential buyers booking decision. But, bad reviews will definitely damage your hotel reputation, leading to low inflow of guests, finally resulting in low occupancy. Your PMS should help you collect personalized feedback from your guests. You should be in a position to view guest reviews from across multiple platforms, so that you can analyse and understand guest sentiment. The whole process should help you boost your online reputation to attract more guests.
Manage online reputation of your hotel
