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Hotel Kaachi Grand, Bhutan

Hotel Kaachi Grand in Bhutan efficiently streamlines operations and manages direct and travel agent bookings

Property Name	Hotel Kaachi Grand, Bhutan
How did they manage operations before Hotelogix	Hotelogix is their first PMS
Association with Hotelogix	Since 2023
Solutions offered	Hotel PMS, Mobile Hotel PMS App, Integrated web booking engine, Tripadvisor Review Express integration

About Kaachi Grand

Nestled in the heart of Paro, Bhutan, Hotel Kaachi Grand is a four‑star retreat celebrated for its blend of contemporary comfort and Bhutanese architectural elegance. Its stylishly appointed rooms offer a luxurious stay infused with local cultural touches. The property enjoys top ratings on several hotel booking platforms, thanks to its superb guest service standards.

Challenges

At Hotel Kaachi Grand, the management initially relied on manual processes to run daily operations. But it soon became clear that in today’s tech-driven hospitality landscape, this approach was far from efficient for managing a modern four-star property.

Error-prone operations, wasted time, and reduced staff productivity
Lack of online booking capability on the website led to missed revenue opportunities
Manual handling of local travel agent bookings limited the ability to leverage these partnerships fully
No clarity on guest history records
No process in place to collect guest feedback upon check-out

“The previous legacy solution was not user-friendly, and their support was not up to the mark, making it difficult for us to leverage the solution to the full extent.” -Rungrote Chummongkol, Room Division Manager, Maduzi Hotels

Solutions

They decided to digitise their property operations with modern solutions by adopting Hotelogix Cloud, paving the way for a highly efficient approach to running a four-star hotel in today’s competitive business landscape.

Cloud-based hotel property management system (Hotel PMS)
Mobile Hotel PMS App
Integrated web booking engine
Travel Agent login console
Tripadvisor Review Express integration

“We decided to take our property operations to the cloud with Hotelogix in 2023 as it offered us greater flexibility, improved efficiency, and the ability to access KPIs from anywhere, ensuring we could provide our guests with exceptional service.” – Sonam Tshering, CEO of Hotel Kaachi Grand

Benefits

Hotel Kaachi Grand has experienced numerous benefits from Hotelogix over the last two years. Here are some noteworthy mentions:

Streamlined daily processes, leading to error-free operations
“Hotelogix PMS is very user-friendly. Whether it’s reservations, rate management, or housekeeping, our staff can perform tasks more quickly, resulting in significant daily time savings and enhanced efficiency.” – Sonam Tshering, CEO of Hotel Kaachi Grand
Accessing hotel position on the go
Knowing past guests’ preferences to serve them better during their subsequent visits
On-time and decision-making with in-depth reports

“Whether it’s managing direct bookings or local travel agents, or collecting guest feedback, Hotelogix has put everything on autopilot mode.” – Sonam Tshering, CEO of Hotel Kaachi Grand

A significant boost in bookings coming via local travel agents as Hotelogix allows them to access the system and manage their bookings independently

“10/10 to the Hotelogix support team for their 24/7 responsiveness and timely resolutions that made managing my hotel a breeze.” – Sonam Tshering, CEO of Hotel Kaachi Grand

Royale Paragon Hospitality Group, Philippines

Royale Paragon Hospitality Group in the Philippines sees a 10% increase in occupancy and a 12% boost in room revenue

Property Name	Royale Paragon Hospitality Group
How did they manage operations before Hotelogix	Locally sourced, limited-feature solution
Association with Hotelogix	Since 2020
Solutions offered	Cloud-based multi-property management system, Mobile Hotel PMS, TripAdvisor Review Express integration

About Royale Paragon Hospitality Group

As a growing Filipino hotel franchise operator, Royale Paragon Hospitality Group aims to leverage best-in-class and modern hospitality technology solutions to help its member/partner properties with streamlined operations, optimised costs, maximised revenue and profitability while operating as one group.

Challenges

Before adopting Hotelogix, the group used a local solution with limited features to manage its operations. However, it soon proved to be restrictive and did not help them achieve their objectives.

No centralised control over group-wide operations
Lack of comprehensive automation, leading to error-prone operations and loss of time
They couldn’t track key KPIs on the go
Staff struggled to execute tasks faster due to the lack of a user-friendly interface
Could not make data-driven decisions without insightful reports
Most importantly, they couldn’t configure and sell packages, leading to lost revenue opportunities

Solutions

Faced with the challenges mentioned above, the management decided to replace the old solution with a modern and robust alternative. It led them to upgrade to the cloud Hotelogix in 2020.

Cloud-based Hotel PMS with multi-property management features
Mobile Hotel PMS App
Integration with TripAdvisor Review Express

“We upgraded to the cloud with Hotelogix to centrally manage operations, boost staff efficiency, and drive growth. With Hotelogix’s comprehensive platform, we are laying the foundation to expand our footprint.” – Jeralen D. Pableo, Director of Revenue Management at Royale Paragon Hospitality Group

Benefits

The Filipino hospitality group has seen many business benefits with Hotelogix powering its multi-property operations.

Central management of group operations with a single sign-on, leading to efficient control over processes
Tracking hotel data and other key KPIs on the go.
Understanding past guests’ preferences to serve them better
Making timely data-driven decisions with hundreds of easy-to-understand central-level reports
Selling more via multiple packages, leading to about a 10% increase in occupancy and a 12% boost in room revenue in 2024 vs 2023.

“With automation of daily operations, our staff save a considerable amount of time, which we now dedicate to enhancing guest service, all thanks to the user-friendly design of the Hotelogix solution.” – Jeralen D. Pableo, Director of Revenue Management at Royale Paragon Hospitality Group

Maduzi Hotels, Thailand

Maduzi Hotels in Thailand Centrally Manages Group Operations, Boosts OTA Sales by 5%-6% With Automated and Real-Time OTA Distribution

Property Name	Maduzi Hotels
How did they manage operations before Hotelogix	Legacy solution Association with Hotelogix: Since 2023
Association with Hotelogix	Since 2023
Solutions offered	Cloud-based multi-property management system, Mobile Hotel PMS, Point of Sale, Accounting integration, Channel Manager integration

About Maduzi Hotels

Maduzi Hotels is a popular hospitality group known for its premium properties across Thailand. In addition to earning high ratings on major OTAs, the group has been recognized by prestigious travel and hospitality platforms like Mr & Mrs Smith and Secret Retreats—a testament to its exceptional guest service and brand reputation.

Challenges

With the previous legacy solution, Maduzi Hotels struggled with several issues that led to time-consuming and error-prone processes. Here is how it restricted their operational efficiency.

No centralized control over group-wide operations from the head office
No real-time access to key metrics like ARR and RevPAR, etc., from anywhere and anytime
Inefficient restaurant management without a powerful POS feature
No automated and real-time OTA distribution, leading to missed sales and overbookings
Inadequate operational insights without reports, impacting decision-making capabilities

Solutions

To address their operational challenges, Maduzi Hotels recognized the need for a modern solution and decided to upgrade to the cloud by partnering with Hotelogix. Here’s how Hotelogix went about setting up the Thai-based hotel group for the future.

Cloud-based multi-property management system
Mobile Hotel PMS App
Hotelogix POS V2
Integration with an accounting tool
Integration with channel manager

“In 2023, we upgraded to Hotelogix’s cloud-based multi-property management system with a clear objective – to centrally manage operations across our entire group. We can confidently say this was the best business decision ever made.” – Rungrote Chummongkol, Room Division Manager, Maduzi Hotel

Benefits

With Hotelogix, Maduzi Hotels has experienced a remarkable transformation in its operational efficiency and overall performance. Here’s a closer look at some of the benefits that Maduzi Hotels has witnessed.

Centralized control over group operations with a single sign-on from the head office
Improved process automation, staff collaboration, and overall operational efficiency
On-the-go access to critical data such as ARR, RevPAR, occupancy levels, etc.
Streamlined restaurant management with insightful reports, including cover analysis and KOT audits
90% daily time saving with automated distribution across 17+ OTAs
5%-6% month-on-month incremental OTA sales while eliminating overbookings
Ontime and informed decision-making with hundreds of central-level reports

“Hotelogix stands out for its user-friendly functionalities and reliable 24/7 support, helping our staff work faster and more efficiently.“- Rungrote Chummongkol, Room Division Manager, Maduzi Hotels

Sioux Motel, South Dakota, USA

Sioux Motel in the USA automates operations, saves 70%-80% of daily time, and boosts revenue by 30%-35%

Property Name	Sioux Motel
How did they manage operations before Hotelogix ?	Manually
Association with Hotelogix	Since 2023
Solutions offered	Cloud Hotel PMS, Mobile Hotel PMS App, Channel Manager integration

About Sioux Motel

Located in the heart of Murdo’s entertainment district, Sioux Motel offers convenient access to top local attractions like the Pioneer Auto Museum and South Dakota’s Original 1880 Town. Known for its clean, well-kept rooms and charm, the motel is a favorite among travelers seeking comfort without the frills. Its consistently positive online ratings reflect its reputation for friendly service and reliable hospitality.

Challenges

Before implementing Hotelogix, Sioux Motel relied on manual processes to run day-to-day operations. However, as the hospitality landscape evolved and competition intensified, it became clear that this traditional approach was holding them back. The limitations soon translated into operational bottlenecks and missed growth opportunities. Here’s a look at the key challenges they encountered.

Difficulty in managing reservations, including check-ins and check-outs
Error-prone housekeeping scheduling
Couldn’t make operational decisions without KPIs
No real-time OTA distribution, leading to less sales and overbooking
Negatively impacted staff efficiency, revenue growth, and, most importantly, guest experience

Solutions

Facing the operational challenges mentioned above, management chose to digitize the motel operations, ultimately selecting Hotelogix’s modern, cloud-based, all-in-one hotel property management system.

Cloud-based Hotel PMS
Mobile Hotel PMS App
Channel Manager integration

“We upgraded to Hotelogix cloud PMS in 2023 to automate operations, improve efficiency, reduce errors, save time, and serve guests better. Today, Hotelogix is the best solution for motels like ours as it has fulfilled all our requirements.” – Rosemarie Shoop, Owner of Sioux Motel

Benefits

Sioux Motel has been harnessing many benefits with Hotelogix. Here are some of them that are worth highlighting.

Automated and streamlined daily operations – reservations, check-ins/outs, housekeeping
Improved staff efficiency with 70%-80% of daily time saved
Accessing hotel position on the go, anytime
Improved OTA visibility and sales and eliminated overbookings, thanks to real-time channel manager integration
Knowing guest preferences to offer better services
Most importantly, enhanced revenue by about 30% to 35%

“Hotelogix is extremely easy to use, enabling us to execute tasks faster. Its excellent 24/7 support differentiates it from others.”- Rosemarie Shoop, Owner of Sioux Motel

Zing Hotels & Resorts, Thailand

Zing Hotels & Resorts in Thailand drives online sales & attains about 85% of occupancy

Property name	Zing Hotels & Resorts
How did they manage operations before Hotelogix:	Legacy system
Association with Hotelogix:	Since 2013
Solutions offered:	Since 2022
Solutions offered	Multi-property management system, Mobile PMS App, Channel Manager integration, Booking Engine integration

About Zing Hotels & Resorts

Zing Hotels & Resorts in Thailand offers 3-star accommodations in Pattaya, catering to diverse traveler preferences. All three properties of this group are strategically located to provide easy access to Pattaya’s attractions, making Zing Hotels & Resorts a suitable choice for its patrons seeking to soak in genuine Thai hospitality.

Challenges

Managing a group of hotels with a legacy solution presented significant challenges for Zing Hotels & Resorts –

Lack of centralized control over member properties
No unified clarity over hotel data and critical KPIs
No real-time integration with Channel Manager and Booking Engine, leading to fewer online sales
Diminished guest satisfaction with rampant overbooking
No access to hotel data on the go severely restricted their operational efficiency
Couldn’t understand guest preferences with no access to centralized guest history

In short, the previous legacy system hindered the group’s ability to boost online sales, optimize occupancy, make data-driven decisions, improve guest satisfaction, and drive overall revenue.

Solutions

To address operational challenges, the management at Zing Hotels & Resorts upgraded its group-wide operations to Hotelogix’s cloud-based multi-property management system in 2013.

Here is how Hotelogix went about helping the Thailand-based hospitality entity –

Multi-property management system
Mobile Hotel PMS App
Channel Manager integration
Booking Engine integration

Benefits

With Hotelogix sitting at the core of its group operations, Zing Hotels & Resorts has seen many benefits, including –

Centralized control over group operations, leading to a unified view of all critical KPIs and centralized rate management
Automated process, leading to significant time saving
On-the-go access to the hotel position
About a 7%-8% rise in OTA sales y-o-y and eliminated overbookings, thanks to channel manager integration
Around a 5%-6% boost in direct sales via the website with booking engine integration
Improved RevPAR with dynamic pricing that auto-adjusts rates based on occupancy level
Consistently achieved an occupancy rate of approximately 85% y-o-y
Making informed decisions as the Hotelogix sends reports to relevant recipients
Understanding guest preferences allows them to serve them better during their subsequent visits

“Reflecting on the last 10+ years, we are happy with our choice of opting for Hotelogix in 2013. The efficiency of their support team in resolving our issues impresses us greatly.”

– Apichart Devahastin, Group General Manager – Zing Hotels and Resorts

Prime Asia Hotel, The Philippines

Prime Asia Hotel in the Philippines achieves its expansion goals with Hotelogix

Group name	Prime Asia Hotel
How did they manage operations before Hotelogix	Local solution with limited features
Association with Hotelogix	Since 2023
Solutions offered	Multi-property Management System, Channel Manager integration, Mobile PMS App, Web Booking Engine integration

About Prime Asia Hotel

Prime Asia Hotel is a popular property in and around Angeles City, the Philippines. It has garnered excellent guest reviews and ratings across leading hotel booking platforms with its top-notch amenities and guest services. It recently added Kalinto Resort, a boutique luxury property under its group.

Challenges

The management of Prime Asia Hotel has always had a clear and steady expansion plan, but their previous solution lacked multi-property management capabilities. Additionally, they could not increase sales through online channels such as OTAs and their website because the solution couldn’t integrate with a channel manager and web booking engine.

Here are some other key difficulties they faced:

They could not streamline daily operations due to a lack of automation
Fewer online sales – via OTAs and the website
Couldn’t access hotel data anywhere and anytime
Couldn’t make informed decisions as the solution didn’t offer reports on key metrics
It restricted their expansion capabilities

“As we grew rapidly as a group, we wanted to manage all our properties with centralized control from our corporate office. Our highly tech-driven hospitality management approach led us to take our group-wide operations to the cloud with Hotelogix’s multi-property management system in 2021.”

Solutions

Prime Asia Hotel upgraded to Hotelogix’s enterprise-grade, all-in-one, cloud-based Hotel PMS to drive growth while leveraging modern solutions, automating end-to-end operations, working with third-party solutions of their choice, and improving guest service capabilities.

Enterprise-grade multi-property management system
Mobile Hotel PMS App
Channel Manager integration
Web Booking Engine integration

“Hotelogix PMS is extremely user-friendly. Working on it is like a walk in the park for our staff. Thanks to Team Hotelogix for comprehensive training.” – Walid El Zeer, General Manager of Prime Asia Hotel”

Benefits

Hotelogix’s multi-property management enabled the client to add and go live with a new property as part of their expansion plan. They recently added Kalinto Resort, a boutique property in Botolan while keeping overhead costs under control, thanks to the robust and scalable technology platform provided by Hotelogix.

Automation of daily operations, enabling the staff to save time while eliminating errors
Efficient and centralized control over two properties located in Angeles and Botolan
They can now access hotel positions on the go via the Hotel PMS App
90% of daily time is saved with the Channel Manager integration, which automatically updates rates and inventory across multiple OTAs
Witnessed a 3% boost in OTA sales in January- June 2024 compared to July- December 2023

“Hotelogix reports, including Monthly Summary Reports, Daily Revenue Reports, History and Forecast Reports, Company Contribution Reports, Reservation Summary Reports, etc., are easy to access. It enables us to make data-driven decisions to improve critical areas of our operations and performance.” – Walid El Zeer, General Manager of Prime Asia Hotel”

“With Hotelogix, we have achieved our expansion goals by recently adding a new property. The Hotelogix team did an excellent job of quickly bringing the new property under our corporate control. We are excited to continue growing as a group by adding new properties and utilizing Hotelogix’s multi-property management capabilities. In short, Hotelogix has prepared us for the future.” – Walid El Zeer, General Manager of Prime Asia Hotel”

Ramnee Hotel, Scotland

Ramnee Hotel in Scotland boosts operational efficiency with Hotelogix

How did they manage operations before HotelogixA local solution with limited features

Property name	Ramnee Hotel
Association with Hotelogix	Since 2024
Solutions offered	Cloud-based Hotel PMS, Mobile Hotel PMS App

About the client

The Ramnee Hotel is a family-operated establishment set in an exquisite Edwardian villa dating back to 1907. This elegant property features 18 tastefully decorated rooms, two distinctive restaurants, a versatile function room, a welcoming bar, and a stunning garden. Renowned for its exceptional guest service, the Ramnee Hotel has garnered numerous accolades, including Tripadvisor’s prestigious ‘Best of the Best’ and ‘Travellers’ Choice’ awards.

Challenges

Ramnee Hotel used a limited-feature solution that restricted its operational capabilities in many ways.

The earlier solution was not user-friendly, resulting in wasted time and effort
It couldn’t automate daily operations, leading to errors and guest dissatisfaction
Inefficient management of corporate bookings
Inability to access hotel performance from anywhere and at anytime
It did not provide detailed reports, making it challenging to gain insights into their operations
Support was subpar, leading to slow issue resolution

Solutions

Considering the challenges and specific needs of the Ramnee Hotel, this is how Hotelogix set up the Scottish property to ensure its future success.

Cloud-based Hotel Property Management System
Mobile Hotel PMS App

“Hotelogix ticked all the right boxes for us—from making daily tasks quicker and simpler to smooth navigation, clear reports, and solid support. It’s hands down the ideal PMS for a small yet highly guest-centric property like us.”
Stuart Sherwood, Managing Director of Ramnee Hotel

Benefits

Since partnering with Hotelogix, this historic Scottish property, which has stood for over a century, has reaped numerous business benefits. Notably, some of these advantages include:

Fully automated property management saves time and allows them to attend to guest needs
Accessing hotel position on the go with the Mobile Hotel PMS App.
Efficient and real-time distribution of rates and rooms across multiple OTAs, eliminating overbookings and improving guest satisfaction.
Improved staff efficiency, thanks to the system’s user-friendly UI
Efficient management of corporate bookings with support for contracted rates and multiple packages.
Anywhere and anytime access to the hotel position
Making informed decisions with easy-to-understand reports.

“Hotelogix support has been spot on—quick to respond, easy to deal with, and they’ve always got our back when we need them.”

– Stuart Sherwood, Managing Director of Ramnee Hotel

Rocky’s Boutique Resort, Thailand

Rocky’s Boutique Resort in Thailand improves efficiency and OTA sales with Hotelogix

Property Name	Rocky’s Boutique Resort, Part of Veranda Collection
How did they manage operations before Hotelogix	On-premises solution
Association with Hotelogix	Since 2024
Solutions offered	All-in-one Cloud PMS, Mobile Hotel PMS App, integration with third-party channel manager, booking engine, accounting, and POS solutions.

About Rocky’s Boutique Resort

Nestled just steps from vibrant downtown Lamai, Rocky’s Boutique Resort, part of Thailand’s Veranda Collection, offers guests an exclusive private beachfront escape. This serene haven captivates with stunning ocean views and a tranquil ambiance, perfect for unwinding. Renowned for exceptional guest satisfaction, it has earned glowing online reviews and prestigious TripAdvisor Travellers’ Choice Awards in 2023 and 2024, cementing its status as a top-tier retreat.

Challenges

The earlier on-premises solution didn’t have the right features for the Rocky’s Boutique Resort management to manage their property with changing business dynamics and guest expectations. Here are some of the challenges they faced:

Couldn’t automate daily operations, negatively impacting overall staff efficiency and guest service capabilities.
They could not track our property position, including key metrics such as ARR, RevPAR, and occupancy on the go.
They struggled to work with third-party solutions, Channel Manager, Point of Sale, Accounting, etc., as the earlier solution couldn’t integrate with them.
Lack of round-the-clock support.

In short, the earlier on-premises solution was not ideal for modern resort management in a highly competitive hospitality market like Thailand.

Solutions

To address the challenges mentioned above, the management started looking for a robust cloud solution, and their search ended in 2024 with Hotelogix.

Here is what we offered:

All-in-in-one cloud Hotel Property Management System
Mobile Hotel PMS App
Integration with a host of third-party solutions, including channel manager, booking engine, accounting, and POS solutions

“Choosing Hotelogix was a carefully considered decision to make the most out of operations digitization with a modern, user-friendly, and scalable cloud-based solution ideal for contemporary resort management.” – Junya Waluang, General Manager of Rocky’s Boutique Resort

Benefits

Here are some of the benefits worth mentioning:

Automated and streamlined daily operations, including reservation, housekeeping, distribution, POS outlets, and accounting, have improved efficiency, reduced errors, and saved time, enabling them to serve guests better.
Ensured 360-degree resort operations across OTA distribution, accounting, and POS outlets, thanks to Hotelogix’s real-time integration with third-party solutions.
They can track key metrics such as ARR, RevPAR, and occupancy on the go.
Hotelogix allows them to create and promote multiple packages to attract more guests and drive sales and revenue while enhancing the guest experience.
Channel Manager integration automatically distributes rates and availability on 10+ OTAs, leading to a 10% monthly increase in OTA sales and eliminating overbookings.
Making timely data-driven decisions with easy-to-understand reports.

“Hotelogix’s 24/7 support ensures the system runs smoothly, minimizing disruptions to our operations and guest services.”- Junya Waluang, General Manager of Rocky’s Boutique Resort

Veda5 Wellness Retreat, India

Veda5 Wellness Retreat in India sees about a 50% increase in revenue with Hotelogix’s cloud-based multi-property management system.

Group name	Veda5 Wellness Retreat
Number of properties	3
How did they manage operations before Hotelogix	With a limited-feature solution
Association with Hotelogix	Since 2019
Solutions offered	Multi-property Management System, Mobile Hotel PMS App, Tripadvisor Review Express integration, Channel Manager integration

About the client

As a group, Veda5 operates three picturesque luxury wellness destinations in Rishikesh, Goa, and Thrissur. All its properties have emerged as favourite destinations for those seeking to heal mentally, physically and spiritually. It has bagged Tripadvisors Travelers’ Choice Best of the Best titles in 2020, 2021, 2022 and 2023. All three properties enjoy excellent positive guest feedback and online scores on leading OTAs.

Challenges

The group was managing operations with a locally sourced solution. With limited features and functionalities, the solution prevented the management of the group from:

Centrally managing group operations from the head office
Accessing guest data centrally
Automating daily tasks to eliminate errors
Making informed decisions without insightful reports
Selling more via OTAs as it couldn’t integrate with a Channel Manager
Collecting guest feedback and improving online score as it couldn’t integrate with Tripadvisor Review Express

“Since driving growth and revenue was at the top of our corporate plan, we had to adopt something robust and trusted. We opted for Hotelogix as they are already powering growth at some homegrown hotel groups. Plus, they matched all our technological requirements.”

– Dr. Shuchita Singh, DGM, Veda5 Group of Companies

Solutions

Armed with insights from the management on their requirements and desired business objectives, we implemented solutions as mentioned below.

Cloud-based multi-property management system
Mobile Hotel PMS App
Channel Manager integration
Channel Manager integration

Benefits

The management at Veda5 has seen several noteworthy business benefits with Hotelofix. Apart from being able to manage the group operations with centralised control from their Delhi corporate office, they have successfully managed to boost their online reputation and score while efficiently collecting guest feedback.

Accessing hotel information on the with a Mobile Hotel PMS App
Automatic and real-time updates of rates and inventory on 9-10 OTAs, saving 90% of their daily time, increasing online visibility and sales
Making data-driven decisions based on insightful group-level reports
Accessing guest history to know their preferences and serve them better
Around 35% boost in occupancy in 2023 vs 2022
About 30% increase in average RevPAR in 2023 vs 2022
Ultimately, everything led to a nearly 50% boost in revenue in 2023 vs 2022

“As a premium yoga retreat, we serve a niche clientele. We needed to access guest data to know and serve them better and win over their loyalty. Plus, we wanted to boost our OTA sales and revenue. Hotelogix has helped us achieve our desired results. The 50% uplift in our revenue proves that we made the right decision in adopting Hotelogix in 2019.”

– Dr. Shuchita Singh, DGM, Veda5 Group of Companies

Ahuja Residences, India

Helping Ahuja Residences in India migrate to the cloud and register about 45% growth in revenue.

Group name	Ahuja Residences, India
Number of properties	10
How did they manage operations before Hotelogix	On-premises Hotel PMS
Association with Hotelogix	Since 2020
Solutions offered	Multi-property Management System, Central Reservation Office(CRO), Mobile Hotel PMS App, Channel Manager integration

About the client

With 40 years of presence in the Indian hospitality industry, Ahuja Residences manages an inventory of 1500+ rooms in Delhi, Noida, Gurugram, and Pune. It runs a variety of properties, including suites, serviced apartments, and managed housings. The group has served over half a million guests and has received excellent ratings and reviews on all leading hotel booking sites.

Challenges

The group was managing daily operations with on-premises solutions implemented across its properties. However, they had to deal with several issues with the on-premises solution that restricted them from seeing value from their IT investment.

Some of the challenges they faced were:

Without centralised control, the corporate staff had no clarity on group-level business/operations-critical elements.
They had to be physically present at the property to access hotel data.
They couldn’t centrally manage reservations from their corporate office for the entire group.
They struggled a lot and wasted valuable time as the on-premises solution was not helpful in adding new property and taking it live quickly.
The solution couldn’t help them with in-depth reports, hindering their decision-making capabilities.
The vendor’s support was not up to the mark.

“We wanted to move away from the on-premises solution as soon as we realised it would not help us with efficient group management. The pandemic-induced slowness also prompted us to digitise operations with new-age cloud solutions for faster recovery. We implemented Hotelogix due to its centralised group operations capabilities, comprehensive reporting, and ease of use.”