Araw Hospitality Group, The Philippines Araw Hospitality Group in the Philippines expands its portfolio while centralising operations and boosting occupancy and RevPAR. Property Name Araw Hospitality Group Number of properties 15+ and growing How did they manage operations before Hotelogix Disparate solutions across properties Association with Hotelogix 2024 Solutions offered Cloud-based multi-property management system, Mobile PMS App, Channel Manager integration, Tripadvisor Review Express integration About Araw Hospitality Group Araw Hospitality Group is a leading Filipino hospitality powerhouse redefining travel experiences with unique, vibrant concepts that centre around guest engagement. With a portfolio of 15+ properties, including Lihim Resorts in El Nido, Nawa Wellness, One Hagdan Villas, Bacau Bay Resort Coron, UNWND Boutique Hotels, and Araw Residences, the group aims to showcase the rich tapestry of local culture, arts, and flavours, most importantly, the warmth of renowned Filipino hospitality. Challenges Before adopting Hotelogix, Araw Hospitality Group relied on disparate solutions to manage daily operations across its properties. While these solutions helped them streamline operations at the property level, they didn’t allow them to oversee group-wide operations from their head office. Lack of centralised control over multi-property operations No unified view of guest data, performance, revenue No central-level report, making it difficult to make data-driven decisions Operational errors, leading to staff inefficiency and loss of time and business opportunities Missed sales opportunities due to the lack of centralised control over shared inventories, corporate accounts, travel agent profiles, and reservations Quickly onboarding a new property and bringing it under the group’s centralised control Solutions As the group expanded, guest preferences evolved, and competition increased, the management soon realized they could no longer rely on those disparate solutions. In 2024, it led them to upgrade to a modern cloud-based multi-property management system, such as Hotelogix, for four properties. Enterprise-grade cloud-based multi-property management system Mobile PMS App Channel Manager integration Tripadvisor Review Express integration “In 2024, we implemented Hotelogix to centralize operations and establish a strong, scalable platform to support our future expansion plans.” – Theobs Talamor, Group IT Head, Araw Hospitality Group Benefits Three more properties of the group went live on Hotelogix in 2025, followed by two more in 2026. Since 2024, the group has been successfully handling operations across its nine properties through efficient centralised control. “With Hotelogix, we can now centrally manage processes across all nine of our properties. Additionally, several more properties are lined up and will go live on Hotelogix very soon, further strengthening our centralised operations and efficiency.” – Theobs Talamor, Group IT Head, Araw Hospitality Group Efficient multi-property operations, thanks to central control over processes and visibility into group-level performance On-the-go access to key KPIs via the Mobile PMS App enables real-time monitoring and faster decision-making, significantly boosting operational efficiency “Hotelogix support is exceptional, with minimal system downtime. The onboarding and go-live process for new properties is efficient and swift, allowing us to quickly bring new locations under centralized management.” –Rona Marie Lebante, Group Reservations Manager, Araw Hospitality Group Easy-to-understand auto-send central-level reports allow for informed decision-making Enhanced OTA reservation, thanks to channel manager integration and real-time distribution of rates/availabilities Improved occupancy rates and a 5% boost in RevPAR More sales via offline travel agents by centralizing the management and tracking of their profiles “By centralising operations across all our properties with Hotelogix, we have significantly reduced software ownership costs. Consolidating multiple systems into a single platform has minimised licensing fees, training expenses, and ongoing maintenance, making our operations more cost-efficient.” – Theobs Talamor, Group IT Head, Araw Hospitality Group Improved ratings on TripAdvisor with a streamlined process of collecting guest feedback post check-out “Hotelogix is an ideal solution for any hotel group aiming to digitize operations and achieve a competitive edge. Its centralised management, multi-property capabilities, and data-driven tools make it especially effective in the Philippines’ highly competitive hospitality market.” – Ronel Geronimo, Group Revenue Manager, Araw Hospitality Group
KYNARA Boutique Village, Greece KYNARA Boutique Village in Greece boosts online sales and ARR with Hotelogix Property Name KYNARA Boutique Village, Greece How did they manage operations before Hotelogix How did they manage operations before Hotelogix: Hotelogix is their first PMS Association with Hotelogix Since 2021 Solutions offered Hotel PMS, Mobile PMS App, Integration with Channel Manager, Integration with Booking Engine About KYNARA Boutique Village, Greece Nestled on the sun-kissed Greek island of Tinos in the heart of the Aegean Sea, KYNARA Boutique Village is an exclusive collection of ten luxury villas that seamlessly blend discreet opulence with authentic Cycladic charm. Perched on a tranquil hillside amid nature, it offers complete privacy to its guests. It enjoys top-notch guest ratings on several online hotel booking platforms. Challenges Managing operations across 10 villas at KYNARA Boutique Village manually was cumbersome. This led to operational errors, wasted time, and decreased staff efficiency. Flawed operations negatively impacting staff efficiency and performance. Fewer sales via OTAs and the website, restricting their capability to drive revenue. Lack of insights impacting their decision-making capabilities. Solutions After carefully identifying their key pain points, Hotelogix offered these solutions to help them leverage the power of digitization. Cloud-based Hotel PMS Mobile Hotel PMS App Channel Manager integration Booking Engine integration “We were looking for a modern cloud solution to digitize operations at our 5-star boutique resort cost-effectively. Hotelogix met all our requirements, and our property has been running on Hotelogix since 2021.” – Antonis Kazelidis, Manager, KYNARA Boutique Village Benefits KYNARA Boutique Village has been witnessing several tangible business benefits with Hotelogix PMS powering its operations since 2021. Streamlined operations, leading to improved efficiency Accessing key hotel data on the go User-friendly interface, allowing staff to execute tasks quickly, saving time to attend to guest needs Significant improvement in OTA sales and direct sales via their website Improved ARR Informed decision-making with easy-to-understand reports. “We are very happy about our association with Hotelogix since 2021. We have never faced an operational outage due to unplanned system downtime. Their support is spot on.” – Antonis Kazelidis, Manager, KYNARA Boutique Village
Hotel Kaachi Grand, Bhutan Hotel Kaachi Grand in Bhutan efficiently streamlines operations and manages direct and travel agent bookings Property Name Hotel Kaachi Grand, Bhutan How did they manage operations before Hotelogix Hotelogix is their first PMS Association with Hotelogix Since 2023 Solutions offered Hotel PMS, Mobile Hotel PMS App, Integrated web booking engine, Tripadvisor Review Express integration About Kaachi Grand Nestled in the heart of Paro, Bhutan, Hotel Kaachi Grand is a four‑star retreat celebrated for its blend of contemporary comfort and Bhutanese architectural elegance. Its stylishly appointed rooms offer a luxurious stay infused with local cultural touches. The property enjoys top ratings on several hotel booking platforms, thanks to its superb guest service standards. Challenges At Hotel Kaachi Grand, the management initially relied on manual processes to run daily operations. But it soon became clear that in today’s tech-driven hospitality landscape, this approach was far from efficient for managing a modern four-star property. Error-prone operations, wasted time, and reduced staff productivity Lack of online booking capability on the website led to missed revenue opportunities Manual handling of local travel agent bookings limited the ability to leverage these partnerships fully No clarity on guest history records No process in place to collect guest feedback upon check-out. Solutions They decided to digitise their property operations with modern solutions by adopting Hotelogix Cloud, paving the way for a highly efficient approach to running a four-star hotel in today’s competitive business landscape. Cloud-based hotel property management system (Hotel PMS) Mobile Hotel PMS App Integrated web booking engine Travel Agent login console Tripadvisor Review Express integration “We decided to take our property operations to the cloud with Hotelogix in 2023 as it offered us greater flexibility, improved efficiency, and the ability to access KPIs from anywhere, ensuring we could provide our guests with exceptional service.” – Sonam Tshering, CEO of Hotel Kaachi Grand Benefits Hotel Kaachi Grand has experienced numerous benefits from Hotelogix over the last two years. Here are some noteworthy mentions: Streamlined daily processes, leading to error-free operations “Hotelogix PMS is very user-friendly. Whether it’s reservations, rate management, or housekeeping, our staff can perform tasks more quickly, resulting in significant daily time savings and enhanced efficiency.” – Sonam Tshering, CEO of Hotel Kaachi Grand Accessing hotel position on the go Knowing past guests’ preferences to serve them better during their subsequent visits On-time and decision-making with in-depth reports “Whether it’s managing direct bookings or local travel agents, or collecting guest feedback, Hotelogix has put everything on autopilot mode.” – Sonam Tshering, CEO of Hotel Kaachi Grand A significant boost in bookings coming via local travel agents as Hotelogix allows them to access the system and manage their bookings independently “10/10 to the Hotelogix support team for their 24/7 responsiveness and timely resolutions that made managing my hotel a breeze.” – Sonam Tshering, CEO of Hotel Kaachi Grand
Royale Paragon Hospitality Group, Philippines Royale Paragon Hospitality Group in the Philippines sees a 10% increase in occupancy and a 12% boost in room revenue Property Name Royale Paragon Hospitality Group How did they manage operations before Hotelogix Locally sourced, limited-feature solution Association with Hotelogix Since 2020 Solutions offered Cloud-based multi-property management system, Mobile Hotel PMS, TripAdvisor Review Express integration About Royale Paragon Hospitality Group As a growing Filipino hotel franchise operator, Royale Paragon Hospitality Group aims to leverage best-in-class and modern hospitality technology solutions to help its member/partner properties with streamlined operations, optimised costs, maximised revenue and profitability while operating as one group. Challenges Before adopting Hotelogix, the group used a local solution with limited features to manage its operations. However, it soon proved to be restrictive and did not help them achieve their objectives. No centralised control over group-wide operations Lack of comprehensive automation, leading to error-prone operations and loss of time They couldn’t track key KPIs on the go Staff struggled to execute tasks faster due to the lack of a user-friendly interface Could not make data-driven decisions without insightful reports Most importantly, they couldn’t configure and sell packages, leading to lost revenue opportunities Solutions Faced with the challenges mentioned above, the management decided to replace the old solution with a modern and robust alternative. It led them to upgrade to the cloud Hotelogix in 2020. Cloud-based Hotel PMS with multi-property management features Mobile Hotel PMS App Integration with TripAdvisor Review Express “We upgraded to the cloud with Hotelogix to centrally manage operations, boost staff efficiency, and drive growth. With Hotelogix’s comprehensive platform, we are laying the foundation to expand our footprint.” – Jeralen D. Pableo, Director of Revenue Management at Royale Paragon Hospitality Group Benefits The Filipino hospitality group has seen many business benefits with Hotelogix powering its multi-property operations. Central management of group operations with a single sign-on, leading to efficient control over processes Tracking hotel data and other key KPIs on the go. Understanding past guests’ preferences to serve them better Making timely data-driven decisions with hundreds of easy-to-understand central-level reports Selling more via multiple packages, leading to about a 10% increase in occupancy and a 12% boost in room revenue in 2024 vs 2023. “With automation of daily operations, our staff save a considerable amount of time, which we now dedicate to enhancing guest service, all thanks to the user-friendly design of the Hotelogix solution.” – Jeralen D. Pableo, Director of Revenue Management at Royale Paragon Hospitality Group
Maduzi Hotels, Thailand Maduzi Hotels in Thailand Centrally Manages Group Operations, Boosts OTA Sales by 5%-6% With Automated and Real-Time OTA Distribution Property Name Maduzi Hotels How did they manage operations before Hotelogix Legacy solution Association with Hotelogix: Since 2023 Association with Hotelogix Since 2023 Solutions offered Cloud-based multi-property management system, Mobile Hotel PMS, Point of Sale, Accounting integration, Channel Manager integration About Maduzi Hotels Maduzi Hotels is a popular hospitality group known for its premium properties across Thailand. In addition to earning high ratings on major OTAs, the group has been recognized by prestigious travel and hospitality platforms like Mr & Mrs Smith and Secret Retreats—a testament to its exceptional guest service and brand reputation. Challenges With the previous legacy solution, Maduzi Hotels struggled with several issues that led to time-consuming and error-prone processes. Here is how it restricted their operational efficiency. No centralized control over group-wide operations from the head office No real-time access to key metrics like ARR and RevPAR, etc., from anywhere and anytime Inefficient restaurant management without a powerful POS feature No automated and real-time OTA distribution, leading to missed sales and overbookings Inadequate operational insights without reports, impacting decision-making capabilities “The previous legacy solution was not user-friendly, and their support was not up to the mark, making it difficult for us to leverage the solution to the full extent.” -Rungrote Chummongkol, Room Division Manager, Maduzi Hotels Solutions To address their operational challenges, Maduzi Hotels recognized the need for a modern solution and decided to upgrade to the cloud by partnering with Hotelogix. Here’s how Hotelogix went about setting up the Thai-based hotel group for the future. Cloud-based multi-property management system Mobile Hotel PMS App Hotelogix POS V2 Integration with an accounting tool Integration with channel manager “In 2023, we upgraded to Hotelogix’s cloud-based multi-property management system with a clear objective – to centrally manage operations across our entire group. We can confidently say this was the best business decision ever made.” – Rungrote Chummongkol, Room Division Manager, Maduzi Hotel Benefits With Hotelogix, Maduzi Hotels has experienced a remarkable transformation in its operational efficiency and overall performance. Here’s a closer look at some of the benefits that Maduzi Hotels has witnessed. Centralized control over group operations with a single sign-on from the head office Improved process automation, staff collaboration, and overall operational efficiency On-the-go access to critical data such as ARR, RevPAR, occupancy levels, etc. Streamlined restaurant management with insightful reports, including cover analysis and KOT audits 90% daily time saving with automated distribution across 17+ OTAs 5%-6% month-on-month incremental OTA sales while eliminating overbookings Ontime and informed decision-making with hundreds of central-level reports “Hotelogix stands out for its user-friendly functionalities and reliable 24/7 support, helping our staff work faster and more efficiently.“- Rungrote Chummongkol, Room Division Manager, Maduzi Hotels
Sioux Motel, South Dakota, USA Sioux Motel in the USA automates operations, saves 70%-80% of daily time, and boosts revenue by 30%-35% Property Name Sioux Motel How did they manage operations before Hotelogix ? Manually Association with Hotelogix Since 2023 Solutions offered Cloud Hotel PMS, Mobile Hotel PMS App, Channel Manager integration About Sioux Motel Located in the heart of Murdo’s entertainment district, Sioux Motel offers convenient access to top local attractions like the Pioneer Auto Museum and South Dakota’s Original 1880 Town. Known for its clean, well-kept rooms and charm, the motel is a favorite among travelers seeking comfort without the frills. Its consistently positive online ratings reflect its reputation for friendly service and reliable hospitality. Challenges Before implementing Hotelogix, Sioux Motel relied on manual processes to run day-to-day operations. However, as the hospitality landscape evolved and competition intensified, it became clear that this traditional approach was holding them back. The limitations soon translated into operational bottlenecks and missed growth opportunities. Here’s a look at the key challenges they encountered. Difficulty in managing reservations, including check-ins and check-outs Error-prone housekeeping scheduling Couldn’t make operational decisions without KPIs No real-time OTA distribution, leading to less sales and overbooking Negatively impacted staff efficiency, revenue growth, and, most importantly, guest experience Solutions Facing the operational challenges mentioned above, management chose to digitize the motel operations, ultimately selecting Hotelogix’s modern, cloud-based, all-in-one hotel property management system. Cloud-based Hotel PMS Mobile Hotel PMS App Channel Manager integration “We upgraded to Hotelogix cloud PMS in 2023 to automate operations, improve efficiency, reduce errors, save time, and serve guests better. Today, Hotelogix is the best solution for motels like ours as it has fulfilled all our requirements.” – Rosemarie Shoop, Owner of Sioux Motel Benefits Sioux Motel has been harnessing many benefits with Hotelogix. Here are some of them that are worth highlighting. Automated and streamlined daily operations – reservations, check-ins/outs, housekeeping Improved staff efficiency with 70%-80% of daily time saved Accessing hotel position on the go, anytime Improved OTA visibility and sales and eliminated overbookings, thanks to real-time channel manager integration Knowing guest preferences to offer better services Most importantly, enhanced revenue by about 30% to 35% “Hotelogix is extremely easy to use, enabling us to execute tasks faster. Its excellent 24/7 support differentiates it from others.”- Rosemarie Shoop, Owner of Sioux Motel
Zing Hotels & Resorts, Thailand Zing Hotels & Resorts in Thailand drives online sales & attains about 85% of occupancy Property name Zing Hotels & Resorts How did they manage operations before Hotelogix: Legacy system Association with Hotelogix: Since 2013 Solutions offered: Since 2022 Solutions offered Multi-property management system, Mobile PMS App, Channel Manager integration, Booking Engine integration About Zing Hotels & Resorts Zing Hotels & Resorts in Thailand offers 3-star accommodations in Pattaya, catering to diverse traveler preferences. All three properties of this group are strategically located to provide easy access to Pattaya’s attractions, making Zing Hotels & Resorts a suitable choice for its patrons seeking to soak in genuine Thai hospitality. Challenges Managing a group of hotels with a legacy solution presented significant challenges for Zing Hotels & Resorts – Lack of centralized control over member properties No unified clarity over hotel data and critical KPIs No real-time integration with Channel Manager and Booking Engine, leading to fewer online sales Diminished guest satisfaction with rampant overbooking No access to hotel data on the go severely restricted their operational efficiency Couldn’t understand guest preferences with no access to centralized guest history In short, the previous legacy system hindered the group’s ability to boost online sales, optimize occupancy, make data-driven decisions, improve guest satisfaction, and drive overall revenue. Solutions To address operational challenges, the management at Zing Hotels & Resorts upgraded its group-wide operations to Hotelogix’s cloud-based multi-property management system in 2013. Here is how Hotelogix went about helping the Thailand-based hospitality entity – Multi-property management system Mobile Hotel PMS App Channel Manager integration Booking Engine integration Benefits With Hotelogix sitting at the core of its group operations, Zing Hotels & Resorts has seen many benefits, including – Centralized control over group operations, leading to a unified view of all critical KPIs and centralized rate management Automated process, leading to significant time saving On-the-go access to the hotel position About a 7%-8% rise in OTA sales y-o-y and eliminated overbookings, thanks to channel manager integration Around a 5%-6% boost in direct sales via the website with booking engine integration Improved RevPAR with dynamic pricing that auto-adjusts rates based on occupancy level Consistently achieved an occupancy rate of approximately 85% y-o-y Making informed decisions as the Hotelogix sends reports to relevant recipients Understanding guest preferences allows them to serve them better during their subsequent visits “Reflecting on the last 10+ years, we are happy with our choice of opting for Hotelogix in 2013. The efficiency of their support team in resolving our issues impresses us greatly.” – Apichart Devahastin, Group General Manager – Zing Hotels and Resorts
Prime Asia Hotel, The Philippines Prime Asia Hotel in the Philippines achieves its expansion goals with Hotelogix Group name Prime Asia Hotel How did they manage operations before Hotelogix Local solution with limited features Association with Hotelogix Since 2023 Solutions offered Multi-property Management System, Channel Manager integration, Mobile PMS App, Web Booking Engine integration About Prime Asia Hotel Prime Asia Hotel is a popular property in and around Angeles City, the Philippines. It has garnered excellent guest reviews and ratings across leading hotel booking platforms with its top-notch amenities and guest services. It recently added Kalinto Resort, a boutique luxury property under its group. Challenges The management of Prime Asia Hotel has always had a clear and steady expansion plan, but their previous solution lacked multi-property management capabilities. Additionally, they could not increase sales through online channels such as OTAs and their website because the solution couldn’t integrate with a channel manager and web booking engine. Here are some other key difficulties they faced: They could not streamline daily operations due to a lack of automation Fewer online sales – via OTAs and the website Couldn’t access hotel data anywhere and anytime Couldn’t make informed decisions as the solution didn’t offer reports on key metrics It restricted their expansion capabilities “As we grew rapidly as a group, we wanted to manage all our properties with centralized control from our corporate office. Our highly tech-driven hospitality management approach led us to take our group-wide operations to the cloud with Hotelogix’s multi-property management system in 2021.” Solutions Prime Asia Hotel upgraded to Hotelogix’s enterprise-grade, all-in-one, cloud-based Hotel PMS to drive growth while leveraging modern solutions, automating end-to-end operations, working with third-party solutions of their choice, and improving guest service capabilities. Enterprise-grade multi-property management system Mobile Hotel PMS App Channel Manager integration Web Booking Engine integration “Hotelogix PMS is extremely user-friendly. Working on it is like a walk in the park for our staff. Thanks to Team Hotelogix for comprehensive training.” – Walid El Zeer, General Manager of Prime Asia Hotel” Benefits Hotelogix’s multi-property management enabled the client to add and go live with a new property as part of their expansion plan. They recently added Kalinto Resort, a boutique property in Botolan while keeping overhead costs under control, thanks to the robust and scalable technology platform provided by Hotelogix. Automation of daily operations, enabling the staff to save time while eliminating errors Efficient and centralized control over two properties located in Angeles and Botolan They can now access hotel positions on the go via the Hotel PMS App 90% of daily time is saved with the Channel Manager integration, which automatically updates rates and inventory across multiple OTAs Witnessed a 3% boost in OTA sales in January- June 2024 compared to July- December 2023 “Hotelogix reports, including Monthly Summary Reports, Daily Revenue Reports, History and Forecast Reports, Company Contribution Reports, Reservation Summary Reports, etc., are easy to access. It enables us to make data-driven decisions to improve critical areas of our operations and performance.” – Walid El Zeer, General Manager of Prime Asia Hotel” “With Hotelogix, we have achieved our expansion goals by recently adding a new property. The Hotelogix team did an excellent job of quickly bringing the new property under our corporate control. We are excited to continue growing as a group by adding new properties and utilizing Hotelogix’s multi-property management capabilities. In short, Hotelogix has prepared us for the future.” – Walid El Zeer, General Manager of Prime Asia Hotel”
Ramnee Hotel, Scotland Ramnee Hotel in Scotland boosts operational efficiency with Hotelogix How did they manage operations before Hotelogix local solution with limited features Property name Ramnee Hotel Association with Hotelogix Since 2024 Solutions offered Cloud-based Hotel PMS, Mobile Hotel PMS App About the client The Ramnee Hotel is a family-operated establishment set in an exquisite Edwardian villa dating back to 1907. This elegant property features 18 tastefully decorated rooms, two distinctive restaurants, a versatile function room, a welcoming bar, and a stunning garden. Renowned for its exceptional guest service, the Ramnee Hotel has garnered numerous accolades, including Tripadvisor’s prestigious ‘Best of the Best’ and ‘Travellers’ Choice’ awards. Challenges Ramnee Hotel used a limited-feature solution that restricted its operational capabilities in many ways. The earlier solution was not user-friendly, resulting in wasted time and effort It couldn’t automate daily operations, leading to errors and guest dissatisfaction Inefficient management of corporate bookings Inability to access hotel performance from anywhere and at anytime It did not provide detailed reports, making it challenging to gain insights into their operations Support was subpar, leading to slow issue resolution Solutions Considering the challenges and specific needs of the Ramnee Hotel, this is how Hotelogix set up the Scottish property to ensure its future success. Cloud-based Hotel Property Management System Mobile Hotel PMS App “Hotelogix ticked all the right boxes for us—from making daily tasks quicker and simpler to smooth navigation, clear reports, and solid support. It’s hands down the ideal PMS for a small yet highly guest-centric property like us.” Stuart Sherwood, Managing Director of Ramnee Hotel Benefits Since partnering with Hotelogix, this historic Scottish property, which has stood for over a century, has reaped numerous business benefits. Notably, some of these advantages include: Fully automated property management saves time and allows them to attend to guest needs Accessing hotel position on the go with the Mobile Hotel PMS App. Efficient and real-time distribution of rates and rooms across multiple OTAs, eliminating overbookings and improving guest satisfaction. Ihttps://blog.hotelogix.com/effective-hotel-distribution-strategy-guide/mproved staff efficiency, thanks to the system’s user-friendly UI Efficient management of corporate bookings with support for contracted rates and multiple packages. Anywhere and anytime access to the hotel position Making informed decisions with easy-to-understand reports. “Hotelogix support has been spot on—quick to respond, easy to deal with, and they’ve always got our back when we need them.” – Stuart Sherwood, Managing Director of Ramnee Hotel
Rocky’s Boutique Resort, Thailand Rocky’s Boutique Resort in Thailand improves efficiency and OTA sales with Hotelogix Property Name Rocky’s Boutique Resort, Part of Veranda Collection How did they manage operations before Hotelogix On-premises solution Association with Hotelogix Since 2024 Solutions offered All-in-one Cloud PMS, Mobile Hotel PMS App, integration with third-party channel manager, booking engine, accounting, and POS solutions. About Rocky’s Boutique Resort Nestled just steps from vibrant downtown Lamai, Rocky’s Boutique Resort, part of Thailand’s Veranda Collection, offers guests an exclusive private beachfront escape. This serene haven captivates with stunning ocean views and a tranquil ambiance, perfect for unwinding. Renowned for exceptional guest satisfaction, it has earned glowing online reviews and prestigious TripAdvisor Travellers’ Choice Awards in 2023 and 2024, cementing its status as a top-tier retreat. Challenges The earlier on-premises solution didn’t have the right features for the Rocky’s Boutique Resort management to manage their property with changing business dynamics and guest expectations. Here are some of the challenges they faced: Couldn’t automate daily operations, negatively impacting overall staff efficiency and guest service capabilities. They could not track our property position, including key metrics such as ARR, RevPAR, and occupancy on the go. They struggled to work with third-party solutions, Channel Manager, Point of Sale, Accounting, etc., as the earlier solution couldn’t integrate with them. Lack of round-the-clock support. In short, the earlier on-premises solution was not ideal for modern resort management in a highly competitive hospitality market like Thailand. Solutions To address the challenges mentioned above, the management started looking for a robust cloud solution, and their search ended in 2024 with Hotelogix. Here is what we offered: All-in-in-one cloud Hotel Property Management System Mobile Hotel PMS App Integration with a host of third-party solutions, including channel manager, booking engine, accounting, and POS solutions “Choosing Hotelogix was a carefully considered decision to make the most out of operations digitization with a modern, user-friendly, and scalable cloud-based solution ideal for contemporary resort management.” – Junya Waluang, General Manager of Rocky’s Boutique Resort Benefits Here are some of the benefits worth mentioning: Automated and streamlined daily operations, including reservation, housekeeping, distribution, POS outlets, and accounting, have improved efficiency, reduced errors, and saved time, enabling them to serve guests better. Ensured 360-degree resort operations across OTA distribution, accounting, and POS outlets, thanks to Hotelogix’s real-time integration with third-party solutions. They can track key metrics such as ARR, RevPAR, and occupancy on the go. Hotelogix allows them to create and promote multiple packages to attract more guests and drive sales and revenue while enhancing the guest experience. Channel Manager integration automatically distributes rates and availability on 10+ OTAs, leading to a 10% monthly increase in OTA sales and eliminating overbookings. Making timely data-driven decisions with easy-to-understand reports. “Hotelogix’s 24/7 support ensures the system runs smoothly, minimizing disruptions to our operations and guest services.”- Junya Waluang, General Manager of Rocky’s Boutique Resort