Customer success Stories

Ramnee Hotel in Scotland boosts operational efficiency with Hotelogix

About the client

The Ramnee Hotel is a family-operated establishment set in an exquisite Edwardian villa dating back to 1907. This elegant property features 18 tastefully decorated rooms, two distinctive restaurants, a versatile function room, a welcoming bar, and a stunning garden. Renowned for its exceptional guest service, the Ramnee Hotel has garnered numerous accolades, including Tripadvisor's prestigious 'Best of the Best' and 'Travellers' Choice' awards.

Challenges

Ramnee Hotel used a limited-feature solution that restricted its operational capabilities in many ways.

• The earlier solution was not user-friendly, resulting in wasted time and effort
• It couldn't automate daily operations, leading to errors and guest dissatisfaction
• Inefficient management of corporate bookings
• Inability to access hotel performance from anywhere and at anytime
• It did not provide detailed reports, making it challenging to gain insights into their operations
• Support was subpar, leading to slow issue resolution

Solutions

Considering the challenges and specific needs of the Ramnee Hotel, this is how Hotelogix set up the Scottish property to ensure its future success.

• Cloud-based Hotel Property Management System
• Mobile Hotel PMS App

"Hotelogix ticked all the right boxes for us—from making daily tasks quicker and simpler to smooth navigation, clear reports, and solid support. It's hands down the ideal PMS for a small yet highly guest-centric property like us."
Stuart Sherwood, Managing Director of Ramnee Hotel

Benefits

Since partnering with Hotelogix, this historic Scottish property, which has stood for over a century, has reaped numerous business benefits. Notably, some of these advantages include:

• Fully automated property management saves time and allows them to attend to guest needs
• Accessing hotel position on the go with the Mobile Hotel PMS App.
• Efficient and real-time distribution of rates and rooms across multiple OTAs, eliminating overbookings and improving guest satisfaction.
• Improved staff efficiency, thanks to the system's user-friendly UI
• Efficient management of corporate bookings with support for contracted rates and multiple packages.
• Anywhere and anytime access to the hotel position
• Making informed decisions with easy-to-understand reports.

"Hotelogix support has been spot on—quick to respond, easy to deal with, and they've always got our back when we need them."

- Stuart Sherwood, Managing Director of Ramnee Hotel