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Ionian Islands, Greece
Faros Suites, situated in the largest of Ionian islands in western Greece, falls within small hotel properties. Its charming fully furnished suites with a panoramic sea view boosting the energy and let one enjoy the beautiful Greek islands.
Faros Suites was searching for an easy, cost effective Property Management System that would handle their front desk, which would be simple to use, quick to adapt and offers regular reports to get better control on business. They did not want to invest a lot of time on implementation and training. For fear of transitioning to difficult-to-learn and tough-to-master platform, hotel remained on pen & paper system, spending a lot of time on double-checking of every single reservation. “We needed a system that was flexible enough to adapt and extend to our growing requirements. Being small property we didn’t have the resources to coordinate and get things custom developed on regular basis with the system vendors,” said Angelo Tselentis, the owner of Faros Suites.
It became very hard to handle every day reports and considering the time involved, it became inefficient to manage the operations. As they planned to increase the number of rooms and services in the property, the flexibility of the system was one of the most important features they required.
The Management needed a tool that would centralize all important information under one easy to access system that was available anywhere remotely without having to do manual uploads and updates. Without detailed and accurate data, the management did not have complete control on sales, marketing and finance.
The challenge was to see that they got a comprehensive but yet flexible solution to manage growing operations across all staff levels. They needed a system that does not require long transitioning process and is quick to learn, get complete control over sales, marketing and finance with accurate reports. The system would also help cut down operational costs, have all of the above without a lot of investment and maintenance overheads. Increasing online sales without adding to operational overheads was also an added factor that they craved for in the system.
“All the PMS’s we tried proved to be too difficult to learn and master! Finding Hotelogix one afternoon searching the web, I realized I was onto something. The system has breadth and depth offering many smart features which small property needs,” said Angelo.
Hotelogix provided a centralized web based system on which Faros Suites could manage all their operations like Frontdesk, Housekeeping, Restaurant, Web bookings and management reports for their business analysis, in the form of ‘Night Audit.’ “We can’t stressed enough how much we saved on manpower, IT infrastructure, support and maintenance,” says Angelo.
Hotelogix featured all important reports for better control over the business. Faros Suites is now able to check all the operations such as the sales, marketing and finance department from any point of the world and can plan the strategy accordingly. They claimed this to be the biggest asset. Web Booking Engine got rid of booking errors and saved their time for double checking. Front desk employees are now receive all bookings in real time and their work is optimized.
Faros Suits hotel implemented Hotelogix within less than one week’s time. The setup and test run was done in remotely by the Hotelogix team in collaboration with the Faros Suites staff within four days of time. Faros suites staff received online training from Hotelogix team which was comprehended quickly and in a short time period the hotel went live.