Creativity in Nature (CN) logo – boutique hospitality brand using Hotelogix PMS.

How It Works with Hotelogix:

The integration between CIN-Universe and Hotelogix PMS creates a unified environment where guest stay data seamlessly flows into CIN-Universe’s centralized engagement platform. This allows hoteliers to track guest feedback, measure sentiment, analyze service performance, and deliver consistent communication — all triggered by real-time events in the Hotelogix system.

Whether it’s a check-in, in-stay request, or post-checkout follow-up, CIN-Universe automatically activates workflows that help hotels maintain high service standards and improve guest loyalty.

What is CIN-Universe?

CIN-Universe is a guest experience and feedback intelligence platform that empowers hotels to monitor guest satisfaction, resolve issues promptly, and leverage data-driven insights to optimize operations. From surveys and ticketing to analytics and performance dashboards, CIN-Universe turns raw guest data into actionable experience strategies.

✅ Key Benefits of the Integration:

  • Real-Time Guest Insights

CIN-Universe captures check-in, stay, and checkout events from Hotelogix to trigger relevant feedback requests and service tickets.

  • Closed-Loop Issue Resolution

Staff can respond to guest concerns instantly, track resolution progress, and close feedback loops — directly within the integrated system.

  • Advanced Analytics

Turn feedback into insights with CIN-Universe’s powerful reporting dashboards, fed directly by Hotelogix data.

  • Consistent Guest Communication

Automate personalized communication across the guest journey without manual intervention — all triggered by PMS events.

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