Tap into the guest life cycle

The process of enhancing the guest experience starts even before the guest books the hotel and continues even after the guest completes their stay. Being available where your guests are be it on social media, travel forums and on OTA websites with relevant description, photos, videos, prices, etc. acts as the first touchpoint in ensuring an impeccable guest experience.

This continues even after guests’ stay is over as how you encourage them to write positive reviews for your hotel is always a tricky situation. Once you understand how easy it is to use technology and how it helps to enhance a hotel’s guest experience, the rest is quite easy!