The View Hotel, South Africa

Customer success Stories

Thanks to Hotelogix, We Saved a Whopping 50% on Staff Overtime Costs

(A case study of The View Hotel, South Africa)

A Quick Look: The hotel was earlier managing all operations manually. This led to stressed staff who would work for 62 hours per week instead of 45 hours. The hotel was spending 3000 rands extra every week on over-time payments. The owner and manager decided to find a property management system to solve this. After researching a few systems, the full-version free trial offered by Hotelogix helped them make a decision. Within 3 months of implementing Hotelogix PMS and web booking engine, they saved 50% on staff overtime costs and 10% on booking commissions. The staff now enjoys 4 hours of free time per day.

About The View Hotel

A six room luxury 5-star boutique hotel in Johannesburg, The View offers terraced gardens with soft lights, an alfresco restaurant and a swimming pool among its many features. It is an ideal venue for events like weddings and conferences.

The Challenges:

The hotel used to depend on their staff for handling all day-to-day operations and managing OTA bookings. The overworked staff used to stress out easily and the hotel was spending a substantial amount on paying overtime costs.

“Everything was managed in a manual way in our hotel earlier. This led to our hotel staff working over-time, for around 62 hours per week instead of 45 hours. A lot of company expenses were spent on over-time payments : around 3000 rands extra,” says Charlotte Wildt, Manager at The View.

There were other challenges the hotel was facing - they were using a booking engine by Nightsbridge but it did not allow them to check emails or hold reservations. The hotel also did not have a payment gateway integrated.

The Selection Process:

They decided to look for a property management system that would automate operations, help cut costs and solve the above challenges. They shortlisted various systems but most of them did not fit in their budget.

Charlotte says, “We wanted a system to manage all operations of our hotel in a simple way and reduce dependency on our staff. We considered multiple systems like Opera but it required installation which was quite expensive.”

Why Hotelogix?

While searching for more PMS options, they came across Hotelogix which offered a free trial. They found the trial to be comprehensive with features like check-in, check-out, setting up POS and accessing accounts. The low monthly subscription plan fit their needs.

“We decided to go ahead with Hotelogix PMS as it was so affordable and we have been very happy with our decision,” elaborates Charlotte.

Benefits of Hotelogix:

The implementation of the system happened smoothly and the hotel experienced multiple benefits:

Their staff dependency has reduced significantly as operations are automated. The staff gets 4 hours of free time every day which is spent in handling other crucial tasks.
This has led the hotel to save 50% which was earlier spent on overtime costs.
They can easily track room accounts, handle group bookings and family bookings.
Their queries get answered within 24 hours using the Live Chat feature.
The web booking engine integration has helped them get direct bookings and saved 10% on OTA commission costs. They get email confirmations of bookings and can hold reservations.

“Our hotel staff gets a lot of free time now and we have saved 50% on overtime costs. The View gives Hotelogix a thumbs up for their great system and helpful staff.”

Mr. Josh Nelson
Charlotte Wildt - Manager
The View Boutique Hotel, South Africa

Property name The View Hotel

Location South Africa

Why Hotelogix? Integrated Web Booking Engine that saved 10% in 3 months, Touch screen enabled POS, Autofill of Guest Details, Being able to print reservations