Zanzibar

Tiki Beach Club & Resort in Zanzibar sees about a 22% spike in its revenue with Hotelogix

Group name	Tiki Beach Club & Resort, Zanzibar
How did they manage operations before Hotelogix	Manually
Association with Hotelogix	Since 2023
Solutions offered	Hotelogix PMS, Mobile Hotel PMS App, Channel Manager integration, Booking Engine integration, Tripadvisor Review Express integration

About Tiki Beach Club & Resort

Nestled in the stunning Bwejuu area, Tiki Beach Club & Resort boasts a prime location on Zanzibar’s breathtaking East Coast. With the most extensive beachfront in Bwejuu, Tiki Beach offers an ideal setting for various experiences. Whether private relaxation or social mingling, the resort provides a delightful blend of enjoyment for everyone. It enjoys excellent ratings and almost all leading hotel booking sites.

Challenges

Previously, the management at Tiki Beach Club & Resort relied on manual operations. However, they soon realized the limitations of this approach, as it hindered their ability to efficiently manage daily operations and provide optimal service to their guests.

Here are some other key difficulties they faced:

• Couldn’t streamline daily processes, leading to errors
• Compromised staff efficiencies
• Couldn’t track guest records and other KPIs
• Struggled to sell more rooms via OTAs

Solutions

Tiki Beach Club & Resort chose Hotelogix’s cloud-based property management system (PMS) as part of its strategic decision to drive growth via digitization. With a proven track record of serving over 12,000 hotels in 100+ countries, Hotelogix, a leader in the hospitality industry, stood out as the obvious choice for its technological needs.

• Cloud-based Hotel PMS
• Mobile Hotel PMS App
• Channel Manager integration
• Booking engine integration
• Tripadvisor Review Express integration

“After carefully evaluating a few options, we implemented Hotelogix Cloud Hotel PMS in 2023 due to its rich features, simple workflow, user-friendly user experience, easy-to-understand reports, and support.”
Alp Aksu, General Manager

Benefits

With Hotelogix’s cloud-based PMS now powering their daily operations, the Tiki Beach Club & Resort management has successfully streamlined and automated end-to-end processes. Some other noteworthy benefits witnessed by the Zanzibar-based property are:

• Improved staff operational capabilities to serve guests better
• Ability to access property data (KPIs) on the go
• 100+ easy-to-understand reports to make informed decisions at the right time
• 90% time saved with real-time update of rates and inventories on OTAs, thanks to the Channel Manager integration
• About a 1.5X rise in OTA bookings in September-February 2024 compared to March-August 2023
• Around a 22% spike in overall revenue in September-February 2024 compared to March-August 2023, thanks to improved OTA sales
• Zero overbookings

“The best aspect of Hotelogix is its scalability and flexibility. We can easily onboard unlimited temporary or new staff during periods of high demand by scaling up the PMS infrastructure to meet our needs.”
Alp Aksu, General Manager

“Hotelogix PMS is exceptionally easy to use. We all know how to use the PMS to its fullest extent to get the most out of it, thanks to the support and training provided by Hotelogix.”
Alp Aksu, General Manager

Our Zanzibar Group witnesses 35% increase in occupancy with Hotelogix cloud-based PMS

“Our Zanzibar Group gives a perfect 10 to Hotelogix! Their 24/7 support and rich reporting features have helped us immensely. We highly recommend Hotelogix to anyone on the lookout for a cloud-based Property Management System.”

About Our Zanzibar Group

With over 15 years of experience in the hospitality industry, Our Zanzibar Hotel Group has the honor of being the most recommended and preferred properties in Zanzibar. They have a total of 11 properties, with 106 rooms. The group is a combination of 3-star and 5-star properties.

Scenario and Challenges

Prior to Hotelogix, the group was using a popular PMS and a Channel manager to manage their hotel reservations and operations. But this was not very effective, and they had to turn down guests owing to the following challenges:

• Manual login to maintain sync between all booking channels
• No real-time interaction between PMS and OTAs
• Overbooking

Solution

They were on the hunt for an all-inclusive Property Management System which led them to a few options. But each one lacked one or the other feature. This is when they found Hotelogix and decided to go ahead with the cloud-based PMS to support the group’s heavy operations, for the following reasons:

• 24/7 support
• Issuing invoices to guests
• Rich and diverse reports feature
• Management Dashboard for on-the-go access to hotel’s data
• Improved check-in process and time

Results

Our Zanzibar Hotel Group found the perfect solution to all their hotel operations-related issues in Hotelogix cloud-based Property Management System. They have been using Hotelogix for the last three yeas and this speaks volumes about how effective the PMS has been in redefining their hotel operations.

• Increase in occupancy: the group has witnessed a steady 35% increase in occupancy since implementing Hotelogix
• Increase in bookings via OTAs: They have recorded more than 25% increase in bookings coming in from OTAs
• Increase in direct website bookings: More than 25% increase has been observed in direct bookings coming in from their website
• Let numbers do the talking: The rich reporting has allowed the group to take data-driven decisions by comparing different timelines
• Fully customizable packages: Controlling booking requests and customizing packages as per guests’ preference is a lot easier
• Managing heavy operations during full occupancy in peak season is now a cake walk since everything is automated