A hotel property management system (PMS) is software that automates and streamlines core hotel operations such as reservations, front-desk activities, housekeeping, billing, and reporting. Modern cloud-based PMS solutions offer real-time access to manage these functions effectively, enhancing guest experience and hotel efficiency.
Archives: FAQs
I’ve signed up for Hotelogix Channel Manager Connect. How do I start using it for my hotel property?
Once the sign-up process has been completed, the Hotelogix set-up team needs to configure your property. This process requires duration of 3 weeks to set-up the Hotelogix integrated Channel Management System. If you have any query, our team is always available for your assistance.
How do I get started on Hotelogix?
First, take the free trial for 15 days and get to know Hotelogix. No set-up fees, no software cost, no training cost, no technical support cost. Call or e-mail us and one of our representatives will set you up and have you ready to go. You can also get started by taking a free demo. It will help you to understand the key features of Hotelogix and answer any questions you might have.
Do you offer personalized training/ on-site training?
While Hotelogix is simple to use system, and moreover self-learn, we do offer the jumpstart that one may look forward to through personalized training and assistance.We can offer custom training programs that can fit your requirement @US $350 per day and this training is provided online with audio and video. We can also organize training at your hotel which is charged at US$ 500 per day and hotel has to bear the travel and accommodation charges.Travel (currently available only from India) is charged additionally for the trainer, and lodging/boarding is borne by you.The language of communication currently is English only.
What are the pricing plans for the Hotelogix Channel Manager Connect?
You need to send an email to sales@hotelogix.com with the following details to know the set-up fee.
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- Number of rooms in your property
- Number of hotel properties
- List of preferred Channel Managers
Our team will respond as soon as possible with the best competitive quote.
What happens when an OTA is not mentioned in the list?
A hotel’s OTA channels may increase with the growth seen in the OTA marketplace. In the event your preferred OTA is not listed in the supported Channel Manager, the Hotelogix team will work on incorporating it through the required Channel Manager. All you need to do is drop us an email and recommend the preferred OTA.
Do I have to pay extra for live support?
No! Support is included in the monthly subscription plan. For further details, visit the Pricing Plans section.
How do you provide training and support on using Hotelogix?
Hotelogix is an amazingly intuitive system to work with. A close associate says “If you know what you want to do, then you don’t need to think how to do it in Hotelogix.” Hotelogix is really simple to self learn. We have several how to videos, each of around a minute length to get one started on the Frontdesk. You can view the currently available videos here http://www.hotelogix.com/take-a-tour.php Further on, there is a ready online support that works round the clock and assists the Hotel staff in the midst of any task. Clicking on the ‘Live Help’ brings up trained associate already on the same page knowing where you are, and saving you the time and trouble to explain. The expert staff assists you in real-time and takes you through the task just short of actually doing it for you. “Meanwhile more videos are getting added for the ‘Administrator Console’ to help you manage configurations and for other operational controls.”
Use Channel Manager to Connect with the Best OTAs
Hotelogix’s integration with channel management software allows real-time room inventory access. This lets you, the hotelier decide which booking channels are performing better. You get to use the smooth channel management interface to shift room nights to the most preferred booking channels. No hassles of manual updates once you make the shift to Hotelogix PMS.
Is this demo not set up with reports? What will be available in the Trial Account?
ReportsA number of interactive reports are available under the Reports Tab of Hotelogix. This includes the reports on Sales, Daily Receivables/Revenues, Source of Business, Night Audit, Cashiering etc; We have not done a very good job of Grouping them yet, but this will soon be in place.Subsequently, a report generator wizard that is scheduled to go live in the last quarter of 2013 will let the Hotel Properties to custom generate their reports easily.Also, Hotelogix supports Multi-property operations, but consolidated multi-property reports are yet to go Live.
