Rocky's Boutique Resort, Thailand

Rocky's Boutique Resort in Thailand improves efficiency and OTA sales with Hotelogix

About Rocky's Boutique Resort

Nestled just steps from vibrant downtown Lamai, Rocky's Boutique Resort, part of Thailand's Veranda Collection, offers guests an exclusive private beachfront escape. This serene haven captivates with stunning ocean views and a tranquil ambiance, perfect for unwinding. Renowned for exceptional guest satisfaction, it has earned glowing online reviews and prestigious TripAdvisor Travellers' Choice Awards in 2023 and 2024, cementing its status as a top-tier retreat.

Challenges

The earlier on-premises solution didn't have the right features for the Rocky's Boutique Resort management to manage their property with changing business dynamics and guest expectations. Here are some of the challenges they faced:

• Couldn't automate daily operations, negatively impacting overall staff efficiency and guest service capabilities.
• They could not track our property position, including key metrics such as ARR, RevPAR, and occupancy on the go.
• They struggled to work with third-party solutions, Channel Manager, Point of Sale, Accounting, etc., as the earlier solution couldn't integrate with them.
• Lack of round-the-clock support.

In short, the earlier on-premises solution was not ideal for modern resort management in a highly competitive hospitality market like Thailand.

Solutions

To address the challenges mentioned above, the management started looking for a robust cloud solution, and their search ended in 2024 with Hotelogix.

Here is what we offered:

• All-in-in-one cloud Hotel Property Management System
• Mobile Hotel PMS App
• Integration with a host of third-party solutions, including channel manager, booking engine, accounting, and POS solutions

"Choosing Hotelogix was a carefully considered decision to make the most out of operations digitization with a modern, user-friendly, and scalable cloud-based solution ideal for contemporary resort management." - Junya Waluang, General Manager of Rocky's Boutique Resort

Benefits

Here are some of the benefits worth mentioning:

• Automated and streamlined daily operations, including reservation, housekeeping, distribution, POS outlets, and accounting, have improved efficiency, reduced errors, and saved time, enabling them to serve guests better.
• Ensured 360-degree resort operations across OTA distribution, accounting, and POS outlets, thanks to Hotelogix's real-time integration with third-party solutions.
• They can track key metrics such as ARR, RevPAR, and occupancy on the go.
• Hotelogix allows them to create and promote multiple packages to attract more guests and drive sales and revenue while enhancing the guest experience.
• Channel Manager integration automatically distributes rates and availability on 10+ OTAs, leading to a 10% monthly increase in OTA sales and eliminating overbookings.
• Making timely data-driven decisions with easy-to-understand reports.

"Hotelogix's 24/7 support ensures the system runs smoothly, minimizing disruptions to our operations and guest services."- Junya Waluang, General Manager of Rocky's Boutique Resort