Unable To Collect Guest Feedback? We Understand Your Frustration.

Diminished guest satisfaction

Diminished guest satisfaction

Without feedback, you are not able to identify and address issues that adversely impact the guest experience.

Missed opportunities for improvement

Missed opportunities for improvement

It prevents you from understanding areas of improvement and implementing necessary changes.

Lower guest retention

Lower guest retention

Unresolved complaints can result in missed business opportunities and harm your small hotel's reputation.

Ineffective service personalization

Ineffective service personalization

Without insights from guest feedback, you are struggling to tailor services to individual preferences and needs.

Lost competitive edge

Lost competitive edge

You risk falling behind competitors who collect guest feedback to improve their services.

Capture And Utilize Guest Feedback Effectively

Automate the guest feedback collection process, save time and collect more feedback

Automate the guest feedback collection process, save time and collect more feedback

Collect and analyze guest feedback in real-time to understand their sentiment

Collect and analyze guest feedback in real-time to understand their sentiment

Ensure auto-response to guest reviews and project your hotel as one that values guest feedback

Ensure auto-response to guest reviews and project your hotel as one that values guest feedback

lead to increased bookings

Take a closer look. All of this will lead to increased bookings, improved occupancy, and a significant boost in revenue at your small and independent hotel.

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FAQs

This integration connects your hotel's Property Management System (PMS) with a guest feedback tool so that post-stay surveys, reviews, and feedback requests are automatically triggered post check-out.

This integration eliminates manual work, ensuring that you reach out to every guest at the right time to collect their feedback. In short, automating this entire process saves staff time and reduces errors.

Yes. Hotelogix Hotel PMS is integrated with the TripAdvisor Review Express tool. This integration automatically sends customized email requests to checked-out guests, encouraging them to provide their reviews/feedback on your property.

Hotelogix's integration with KePSLA feedback management system streamlines the whole process of collecting and analysing guest feedback. Utilizing advanced sentiment analysis, it empowers hoteliers like yours to proactively address guest concerns and improve overall experiences. Additionally, KePSLA review intelligence employs NLP and ML to analyze guest feedback and reviews from various online platforms. With an AI-generated reply system, it assists you in promptly responding to guest feedback.

Similarly, via its integration with Famepilot, Hotelogis helps you analyze customer reviews to determine sentiments. It is a great way to identify areas that need your immediate attention and improvement. It can also automatically generate and send responses to customer reviews, ensuring timely engagement.

Additionally, Hotelogix is also integrated with TrustYou. TrustYou's customer experience platform analyzes guest feedback from surveys and online reviews to provide you with actionable insights. Its Response AI tool assists you in crafting timely and personalized replies to guest reviews, enhancing engagement and satisfaction.

Positive reviews can be automatically routed to Google, TripAdvisor, or other OTA platforms, boosting your ranking and online visibility. Negative reviews trigger internal alerts so your team can resolve issues before they escalate publicly.