Hotelogix supports all popular payment gateways. Integrating with a payment gateway requires you to apply for one through your bank. We can make recommendations for the popular ones that are available (like Authorize.net, Worldpay, Paypal, Verisign, Protex, Googlecheckout, Quickpay, MyvirtualMerchant, Moneris, CCavenue, ICICI Payseal, HDFC & Citibank etc.), but more importantly your own bank that needs to support it. Once you select your credit card processor through your bank, we can set it up with a one-time fee @ US $500.
Archives: FAQs
How does Hotelogix handle multiple properties?
Hotelogix allows access to multiple properties from the same login id and password from Super Admin Console. This ensures fast access and it’s also easy to switch between multiple properties.
Is your GDS connection available yet? Do you have Channel Management? I would at least like to hook up to Expedia’s portals?
The GDS /IDS connectivity is available as an integrated offering with Hotelogix. This feature is now enjoyed by lot of our customers. We are connected to all popular GDSs and over 1200 Reservation sites along with close to 600000 Travel Agents worldwide. “Hotelogix Architecture is designed to seamlessly integrate Reservations, Frontdesk, Housekeeping, Spa, POS’s, and even your website, Room Inventory Distributions through the GDS/IDS, your Marketing Offices (multi-location) & the Travel Agents you work with, on a unified platform.”
I see you have a module for website booking which I would also need. How long does it take to confirm reservation?
The integrated Web Booking Engine is an intrinsic part of the Hotelogix offering. Web Booking Engine lets you take confirmed bookings from your website while maintaining up-to-the minute availability & room status for your website visitors. The reservations from your website are confirmed and show up instantly on the Frontdesk Reservation table. The Guest receives a confirmation email and the same is copied to the Hotel. The reservation itself, shows up instantly on the PMS. Moreover, the web reservation lets you offer rooms only rates along with multiple rates and packages (selectively or all) and further also allows your web bookers to choose any specific services that you may provide and customize their stay.
Is Night Audit important?
Night Audit will close the current day’s accounting, transactions & operations, and let you start the new day’s accounting and operations. It is an important feature to streamline the work flow and for smooth operations of a Hotel Property. Following happen during Night Audit All reservation discrepancies get checked and get listed for user action. Example, current day’s pending check-outs get listed for extension of stay, or for checking out. Folios get automatically generated (can be done manually as well) for Check-outs and No-Shows. All charges for the next day get posted and the allowances for the package inclusions are posted. All charges transferred to the room from different POS are posted on the Guest Statement of Accounts, or get consumed against the Allowances. Any extra charge posted on the Guest Account Statement due to human error gets rectified. Example, if Breakfast is charged, even though the room charge is breakfast inclusive, Night Audit corrects this by making a counter entry for the same. All discounts get applied, and this results in the package loss or package profit calculations. Housekeeping status gets changed to Dirty, Touch-up or Inspect, as per the room status being Occupied, Available or Checked out. This happens whichever way you have set it in the Admin console. The Cash Counters can be closed, and money can be withdrawn from them. Date rollover happens. In other words, the active date of working changes over to the next day while the current day’s account get locked. The Night Audit process ends with the reports for the day (called Night Audit Reports), that summarize the transactions and the resulting collections for the day.
How do you take care of System Maintenance downtime? What about the problem when system goes down in the midst of work?
Even though on trial, the scheduled maintenance can get disruptive. We are listening to your comments, and consistently working to meet your expectations. These updates bring the new features for you to use, and we plan on doing them with virtually no disturbance to your work. The System Maintenance downtime has been organized to happen with minimal impact to your working. We are pleased to share the policies being put in place for the same: As a primary measure, the downtime for maintenance is being worked upon to get down to just over a minute. We are to achieve this by managing 2 parallel servers and pulling out just one of them at a time. The maintenance activity will be less frequent from its current drill of ‘once a week anytime’ to ‘once in 15 days on a fixed date & time’ and then further reduced to once a month. All who are logged-in on the system will receive a prompt to save their work a few minutes before the system is pulled down for maintenance. All users will receive emails in advance to inform them of the maintenance activity. All users will get a message prompt to remind them of the scheduled maintenance activity to happen if they login anytime within the 12 hours of the set schedule. There will be an on-screen red flag with a countdown time to maintenance from a few minutes before going down. While all of these measures will not be implemented together, we will keep you posted with the available options. You will further be able to customize and make your choices to suit your needs best (Example: You may opt out of emails for periodic maintenance, or get a prompt only when you login at a time when maintenance activity is to take place within the next 4 hours and not 12 hours). All in all, this activity will be less frequent, more predictable, and definitely not exceed a couple of minutes in the coming months.
And what if I wanted to run Hotelogix on my server or pay one time License fee?
Running Software on your Server Hotelogix is offered only on a hosted model with us. However we would be pleased to take up your questions and address your concerns in this matter. Please give us a call on 1415 528 6633 (US) or send a mail to sales@hotelogix.com and we will be happy to take up your questions.
What if a guest/customer standing at reception needs to check out NOW, but the internet goes down?
An always-up service of an Enterprise solution like a Hotelogix PMS is critical. But the simplicity of the System and its ground-up architecture lets you address this in more ways than one. For starters, you do not need any special high-speed connectivity for using Hotelogix. A simple dial-up works just as well. So having an Internet connection to work with, and then a few for backup is not a problem, and this ensures that you stay tuned in, always. But if for some unwarranted reason, you still disconnect, and an emergency is at hand to check out a Guest, or even worst, it’s a large Group, Hotelogix comes to your rescue through its unique Downtime Email Security. At Night Audit, Hotelogix sends you complete Reservation details of your Property along with full Account Statements of every Check-in and Check-out scheduled for the day. Just open your Outlook to print these details, and with some bit of manual billing, you avert any panic stricken grief with ease.”
What type of Internet connection do I need?
Both dial-up and high-speed connections are acceptable.
What type of technology platform do I need?
Any desktop or personal computer would do!
