Even though on trial, the scheduled maintenance can get disruptive. We are listening to your comments, and consistently working to meet your expectations. These updates bring the new features for you to use, and we plan on doing them with virtually no disturbance to your work. The System Maintenance downtime has been organized to happen with minimal impact to your working. We are pleased to share the policies being put in place for the same: As a primary measure, the downtime for maintenance is being worked upon to get down to just over a minute. We are to achieve this by managing 2 parallel servers and pulling out just one of them at a time. The maintenance activity will be less frequent from its current drill of ‘once a week anytime’ to ‘once in 15 days on a fixed date & time’ and then further reduced to once a month. All who are logged-in on the system will receive a prompt to save their work a few minutes before the system is pulled down for maintenance. All users will receive emails in advance to inform them of the maintenance activity. All users will get a message prompt to remind them of the scheduled maintenance activity to happen if they login anytime within the 12 hours of the set schedule. There will be an on-screen red flag with a countdown time to maintenance from a few minutes before going down. While all of these measures will not be implemented together, we will keep you posted with the available options. You will further be able to customize and make your choices to suit your needs best (Example: You may opt out of emails for periodic maintenance, or get a prompt only when you login at a time when maintenance activity is to take place within the next 4 hours and not 12 hours). All in all, this activity will be less frequent, more predictable, and definitely not exceed a couple of minutes in the coming months.
