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The View Hotel
A Quick Look: The hotel was earlier managing all operations manually. This led to stressed staff who would work for 62 hours per week instead of 45 hours. The hotel was spending 3000 rands extra every week on over-time payments. The owner and manager decided to find a property management system to solve this. After researching a few systems, the full-version free trial offered by Hotelogix helped them make a decision. Within 3 months of implementing Hotelogix PMS and web booking engine, they saved 50% on staff overtime costs and 10% on booking commissions. The staff now enjoys 4 hours of free time per day.
A six room luxury 5-star boutique hotel in Johannesburg, The View offers terraced gardens with soft lights, an alfresco restaurant and a swimming pool among its many features. It is an ideal venue for events like weddings and conferences.
The hotel used to depend on their staff for handling all day-to-day operations and managing OTA bookings. The overworked staff used to stress out easily and the hotel was spending a substantial amount on paying overtime costs.
“Everything was managed in a manual way in our hotel earlier. This led to our hotel staff working over-time, for around 62 hours per week instead of 45 hours. A lot of company expenses were spent on over-time payments – around 3000 rands extra,” says Charlotte Wildt, Manager at The View.
There were other challenges the hotel was facing - they were using a booking engine by Nightsbridge but it did not allow them to check emails or hold reservations. The hotel also did not have a payment gateway integrated.
They decided to look for a property management system that would automate operations, help cut costs and solve the above challenges. They shortlisted various systems but most of them did not fit in their budget.
Charlotte says, “We wanted a system to manage all operations of our hotel in a simple way and reduce dependency on our staff. We considered multiple systems like Opera but it required installation which was quite expensive.”
While searching for more PMS options, they came across Hotelogix which offered a free trial. They found the trial to be comprehensive with features like check-in, check-out, setting up POS and accessing accounts. The low monthly subscription plan fit their needs.
“We decided to go ahead with Hotelogix PMS as it was so affordable and we have been very happy with our decision,” elaborates Charlotte.
The implementation of the system happened smoothly and the hotel experienced multiple benefits: