A very important aspect was the 24/7 availability of Hotelogix’s Support Team, where we could pose our queries and get resolution at any time.
24 x 7 support is great
We get 24 x 7 support which is the best part. Gives us the confidence to recommend them strongly to anyone.
Hotelogix customer service is professional and highly personalized, catering to our needs.
Hotelogix support helped us save over 6,000 USD
The single most impressive aspect of using Hotelogix is the customer service you receive. They are constantly willing to help you with any software problems (even if you, yourself created them). In one week this year, one of their support team executives saved us over 6,000 USD that was wrongfully deducted by the OTA. Their team audited all occurrences of the wrongful mapping and updated us regularly. I have come by almost no companies where the support team goes out of the way to ensure client satisfaction the way Hotelogix has! I couldn't be happier!
Quick query resolution
The demo videos were very helpful. Also, the training provided by the support team was fantastic. The 24/7 support is accessible and our queries have always been answered within 24 hours.
At my assistance at any hour
I find the Hotelogix live chat service useful as I can pose my queries any time and I always get a response within a few hours. The 24/7 support team is at my assistance any time of the day.
Hotelogix has the most pleasant staff I've had the pleasure of working with for a very long time.
24 x 7 availability is great
I found Hotelogix support team to be extremely responsive, friendly and supportive. They are always available!
Hotelogix has a highly capable support team
They are always available. Our account manager's response time always sets us back on track when we have some difficulty. We are not living in the same country as the resort's location but we are managing the bookings as if we were in the resort.
Great training tools
We found Hotelogix and took advantage of the free trial. Within a few days our card processing was set up. The video tutorials were extremely helpful.
They care about us
Hotelogix has some impressive training tools which helped our staff understand the process. The Hotelogix support has been great; good understanding of the system and good communication skills. They care about the system and our questions/feedback.
Always available support
I was very impressed with Hotelogix’s team of professionals who were available online 24/7. I found the team to be competent and very supportive. I also appreciate the fact that Hotelogix works with their customers closely and positively listens to their feedback and suggestions.
Support team made it easier for non-technical staff
It's so easy to learn, so easy to use and so easy to get help online by the support team that in a few days the whole team of Le Jardin des Douars (who was not IT minded) was already using the platform and loving it.
Hotelogix has fantastic support
We found them to be always available and ready to respond to our questions. They helped our staff to set up the booking engine on their website. They offered to get it done quickly but we wanted to do it ourselves. This took longer but they were patient and helpful.