Hotel operations needs to be smoothly tracked and managed to avoid manual errors and unwanted time consumption. That’s where Hotelogix’s cloud-based property management system helps you automate your hotel operations, avoid manual errors and save more time for your guests. If you’re thinking on how to improve guest experience in hotels, read on to know more about merging technology with your day-to-day hotel operations.
These automated processes ease up the burden on the staff and allows them to greet guests in a warm and friendly manner, all day long. The inclusion of Hotelogix, thus, helps to enhance guest experience where hotel owners and staff can use a systematic approach.
Guests love personalization and details! A personalized experience makes every guest feel like a privileged member of the hotel brand. This makes keeping a track of guest’s preferences and feedback a must-have to enhance guest experience.
Hotelogix helps personalize your hotel guest experiences and improve guest satisfaction by:
This enriches the guest’s stay and encourages guests to leave a positive review which in turn improves the property’s online ranking and drive more bookings.
Trends can be understood easily if you have right set of reports from different department of your hotel. Having a clear understanding of guest trends lets you pick out the factors that are having a significant and positive impact on guest experiences.
The process of enhancing the guest experience starts even before the guest books the hotel and continues even after the guest completes their stay. Being available where your guests are be it on social media, travel forums and on OTA websites with relevant description, photos, videos, prices, etc. acts as the first touchpoint in ensuring an impeccable guest experience.
This continues even after guests’ stay is over as how you encourage them to write positive reviews for your hotel is always a tricky situation. Once you understand how easy it is to use technology and how it helps to enhance a hotel’s guest experience, the rest is quite easy!
The adventurous retreat has been able to eliminate double bookings and allow their guests...
The 18-room inn has been rated the No. 1 hotel on TripAdvisor after using Hotelogix...