“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit
We live in the age of the customer, and the sooner we embrace this fact the higher our chances of succeeding. In this age, customer feedback is one of the
Implementing the best procedures and practices of revenue management at a hotel to increase overall revenue is not an easy task. Especially, when the market is as fiercely competitive as it
In today’s digital era, Data is power. It enables you to gain competitive advantage in the market. Today, almost all industries grow by using data. Hotel industry is struggling hard to
Imagine this! It’s about midnight and your front desk staff is about to perform night audit and then call it a day. But a certain guest who has made a reservation
