Guest experience is fast replacing a lot of traditional methods to increasing revenue and the sooner you subscribe to this philosophy, the better your chances of success. Hospitality industry is beginning to understand the need to
A hotel’s personalization of service is the key to create an unforgettable experience for guests. A personalized hotel experience goes beyond the kind of amenities you have or discounts in store. What
The holiday season will soon be upon us! Halloween is around the corner and hoteliers are already putting on their thinking caps for Halloween marketing ideas. This is the time when large numbers of
Over 68% of customers fail to return if they don’t feel appreciated.
As a hotelier,
Gone are the days when guests were happy just receiving thank you note or getting service with a smile. In recent times, these are just not enough. In hotel industry, guest satisfaction is largely hooked