Hotels both luxury and budget have always been the undisputed choice for tourists. But they are not always the ideal choice. The demand for apartment hotels is growing as the hospitality industry continues to mature and gain awareness among business and leisure travelers. A significant part of this growth is attributed to millennial’s travel habits. According to Knight Frank’s 2016 Global Cities Report, over the past seven years, the number of serviced apartments has grown by 80 per cent and totals to more than 750,000 properties globally. Given the scenario, serviced apartments are likely to reap the economic rewards in the coming years. Serviced apartment not only offer the cleanliness and safety that a hotel offers, but they also provide ‘home away from home’ options with well-equipped kitchens, comfy living spaces and other facilities.
Managing these apartments, all on your own, could be a cumbersome and time-consuming exercise. Having said that, automating your apartment’s operations using a hotel management software could be the perfect solution.
Organized room reservations
Managing reservations is not an easy task. Especially, with so many distribution channels available today, manually handling reservations can get complicated. A hotel management system helps connect your apartment with online channels, organize incoming bookings, prevent over bookings and keeps a tab on future bookings through real-time integrations. Not only this, the system can effectively track and save guest preferences/profile along with their details that can be referred to in the future. So when the guest is arriving next time in the hotel, their preferences can be taken care of. This is an effective way to enhance guest experience by always aligning and exceeding the expectations of your guests every time they visit your property.
Real-time access to information
Operating an apartment hotel business requires 24/7 attention for monitoring finances and looking for ways to enhance bookings and guest experiences. With a cloud-based hotel management software, you can access all the information and data in real-time. As an apartment hotel owner, you can monitor reservations, adjust rates and review performance from practically anywhere. A cloud-based hotel management software lets you access information on a single platform, simplifying data management and its accessibility.
With a robust cloud based hotel management software, most activities becomes automated. Every time a guest requests a service, you can use the software to track the room in which the guest is staying and add the corresponding amount to be paid by the guest. The hotel manager can then add any other expenses to be charged to the guest to their respective folio at any point during their stay. Not only this, last minute charges from any point-of-sale (restaurant, spa, bar, etc.,) outlet can also be included in the bill during checkout. The automation of folio generation eliminates human error in the billing processes and saves time.
More time for staff
Unlike evolved hotels that employ many personnel to undertake specific duties within each department, your serviced apartment hotel may have a much fewer headcount to look after the daily affairs. As a result, your staff usually wear multiple hats and may have to cater to areas outside their role at times. A cloud-based hotel management solution automates a number of activities within your property that would otherwise need deployment of staff on the ground. With automation, your apartment hotel can save hours of time for your staff, which can be directed towards assisting the guests with any concerns they may have.
So what are you waiting for? Do not waste a minute! Spearhead your search to determine the best hotel management software that fits your apartment hotel’s requirements.