Running a 100+ room property is no simple task, especially when located in one of the busiest cities in the world. Hotel 32|32, a 106 room property located in New York City, needed a robust yet simple to use property management system that could simplify management of front desk operations and streamline operations.
Tired of using an outdated legacy system, Matthew Werner, the general manager, got in touch with Hotelogix and was impressed by the cloud system’s flexibility and vast array of features, and quickly decided to implement the product. Increased guest satisfaction soon ensued and positive reviews on TripAdvisor soon followed.
Cloud-based property management systems have become a fundamental part of a successful hotel’s business operations, and with good reason. In today’s age of technology and millennial guests – who demand simplicity and convenience – it’s only the properties offering the digital accessibility in the form of online bookings that most guests will even consider.
Read all about the Hotel 32|32’s experience here.