POS or Point of Sale software is the new age version of the manual reporting and entry keeping system that our fathers/grandfathers used to follow. Further, since this new age avatar is highly efficient at what it does, it has removed a large chunk of workforce from several organizations, specifically from the departments that involve continuous outflow and inflow of information and cash.
In earlier times, when they were launched, POS (Point of Sale) software received great attention and hype, but nowadays, the online version of these applications are gaining wide popularity in the hospitality management circles. This is mainly due to the internet revolution in the past two decades and the steep upward trend in online bookings, reservations, shopping etc.
Online point of sale software is in reality a great boon for hotels, restaurants and retailers, a significant share of whose revenues come from online transactions. In case of such businesses, where bulk of the business happens in the form of online orders, it becomes a daunting task for the staff to handle such volumes sitting at the reception desks of their offices. Owing to the high pressure work environment, it is inevitable that there will be instances of regular errors and mistakes during transactions. Further, when the records have to be consolidated and tallied at a later time, the task becomes quite challenging for the personnel handling such job. The Online POS software is actually meant to target such issues. It normally consists of all necessary modules integrated into one system, with real time data processing. This means that the data is updated as and when a fresh transaction happens. The transaction can be of any kind, be it hotel booking, inventory related, online purchase or anything else related to the concerned business.
Online POS software also consists of a comprehensive database, wherein the entries are contained in various categories. As a result, the users find it very easy to search for records based on one or more of those categories/fields. For example, if your job is mainly to do with inventory management in the hotel, you can look up/filter orders by date, vendor, order type or any other relevant classification, based on your specific requirement.
The online point of sale software also helps significantly in consistent establishment and maintenance of customer satisfaction levels. It is not uncommon that during peak seasons many hotels receive a large number of online clients, however, owing to the extreme work pressure environment and volume of work, many such customers are not well taken care of. With the help of an online point of sale software, it can get very easy to keep track of your frequent or online clients, whom you often don’t get to see face to face. Details, history and purchase patterns of such clients can be maintained in a comprehensive manner, which can then be later on retained in real life business environments to enrich the customer experience as well.
Any successful hospitality business will vouch for the role that customer experience plays in its success. The power of an online point of sale software lies in the fact that it can be harnessed very well towards this end .