Own Customer Relations during the entire Life Cycle of the Client.
Manage Customer Training, refreshers and account setup/go-live.
Monitor Customer usage and performance.
Proactively call customers to let the customer know that we are here to support them from a business perspective and help them get the most ROI from their Hotelogix services.
Escalate any concerns regarding well-being of the customer to the Head of Global Support.
Foster and create a Win-Win relationship with new and existing customers.
Help with and coordinate with customers with respect to renewals and payments.
Periodic account reviews with Global Support Head including service issues, revenue, profitability, run rate gaps and actionable plans.
Maintain internally agreed SLA figures.
Adhere to, and contribute to the development of support processes, procedures and standards.
Manage customer training and go live process.
Own customer relationship as a contract is signed with the customer.
Minimum Requirements
Minimum Graduate with minimum 2+ years of experience in Support/Service sector.
Strong analytical, organizational, communication and people skill required.
Ability to adapt to new process, technology, procedures and structures.
High proficiency in MS Work, excel, PowerPoint and MS Outlook.
Ability to work and thrive in multi-tasked and fast paced environment.
Professional "Get-it-done" attitude and high work ethics.
Experience
2+ years
Salary
As per Industry norms
No. of Positions
2 Positions for Night Shift
1 Position for Day Shift
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Simplify and automate hotel management in a minute
