1.ADMIN CONTROL
1a.Rooms Management
- Manage Room Types
- Add/ edit/ delete/ activate/ de-activate room types
- Manage Room Features
- Bed type / bath type / tax / extra beds / photos / description
- Manage Room Inventory
- Add / edit / delete / update number of rooms
- Manage Global Seasons
- Add / edit / delete / update season dates
- Manage Room Rates
- Add / edit / delete / update room rates / special rates
- Search Rooms
1b.Store Management/POS Management
- Manage Store Types
- Add/ Edit/ Delete/ Activate/ Deactivate store types
- Manage Store Merchandise
- Add/ Edit/ Delete/ Activate/ Deactivate categories & sub-categories
- Add/ Edit/ Delete/ Activate/ Deactivate products
- Mark as Featured/ Best Selling/ Hot Deals
- Manage Prices/Tax
- Attach Description & Images with Products
- Search products
1c.Employees Account Management
- Department
- Add/ Edit/ Delete/ Activate/ Deactivate departments
- Employee Accounts
- Add/ Edit/ Delete/ Activate/ Deactivate employee account
- Manage/ View Profiles/ Logins and Passwords/ Permissions
1d.Guest Management
- Add/ Edit/ Delete/ Activate/ Deactivate Guest account
- Manage Guest Profile
- Guest History including Preferences/Attributes
- Guest Account
1e.Accounts/Transactions Management
- View Order/Transaction Details
- Attach notes with orders
- Taxes
- Manage Transactions/Payables/Sales for each POS
- Manage Cancellation charges/policies
- Export to QuickBooks compatible IIF file
1f.Online User Management
- Add / Edit / Delete / Activate / Deactivate online user account
- View users order history
- Forgot Password requests (Auto-generated)
1g.Manage Packages/Special Offers
- Mange Up-sell online associations
- Add/Edit/Delete Packages
1g.Database Management
- Database maintenance/integrity/periodic backups
1h.Functional CMS
- Update and manage static information pages
2.FRONT DESK
Executive Login Console with password access (Work Shifts)
- Opening Balance at Login & Closing Balance at Logout
Manage Bookings through Booking Engine (See Booking Engine)
- Visual Representation of Rooms with Status/Inventory
- Manage Booking Types including Single/Group/Third Party
Manage Reservations with access to repeat Guest Profiles – Assign Rooms with standard Check-in & Check-Out (Allow deviation in special cases) with Complementary Add-ons and Discounts. Note mode of arrival and print check-in card
Guest Management – Create New Guest/Manage Old Profiles
Access Scheduled Arrivals and Departures for a Date and print all check-in cards.
Edit/Cancel Bookings/Reservations through Booking Engine (See Booking Engine) including split reservations & Special Requests
Access and consolidate all POS/Spa payables
Manage Payments
- Cash/Checks/Traveler Checks/Credit Card/Running Account
Daily Reports
- Bookings/Reservations/Transaction Reports
3.HOUSEKEEPING MODULE
3a.Room Status
- Room Inventory/ Assign rooms to staff /Visual Representation
- Printable Daily Room Status Report – dirty (if used/occupied)/ repair else Inspect or Repair - including priorities as per arrivals/front Office requests
Update Room Status – Cleaned/Inspected/Repair with details
3b.Daily Housekeeping Report (Consolidated Reports)
3c.Repairs Report
4.POINT-OF-SALE SYSTEM
POS Type
Executive Login Console with password access
Opening Balance at Login & Closing Balance at Logout
Invoice Generation & Printing
Payment Mode – Guest room/Cash/Check/Credit Card
Discount – Accessible through a Password
Sales Reports
Manage Products/Merchandise
Add/Edit/Update/Activate/Deactivate Categories & Sub-category
Accounts
Reconcile Balances
5.WEB RESERVATIONS
User Registrations with profile – Login & Password protected
Online search for Room availability
View Rooms/Room Types with details/ pictures
View packages/special offers
Online Booking of (or booking requests for possible availability of) rooms/ packages/special offers – Individual/Group with Arrival/Departure Details and special requests/extra beds – Rates as per season. All bookings and booking requests with email auto responses and email to assigned staff
Credit Card authentication and Online payments
View/Cancel/Edit Bookings as per availability – else make booking requests for possible availability in case of cancellations
Generate Invoice with transaction code
About the establishment
Infrastructure/Services/Offerings
Testimonials
Contact/Feedback form
Upcoming Events with updatable admin console
Other Editable Static Informational Pages through a functional CMS
6.INTERACTIVE REPORTS
All Reports will be Clickable to get the Transaction Details
- Daily Report/Periodic(User Defined) Reports – POS transactions
- Statistical – Executive/Shift - Variance(Graphical)
- Daily Report/Periodic(User Defined) Reports – Reservations
- Statistical – On-Duty Executive/Shift - Variance(Graphical)
- Daily Report/Periodic(User Defined) Reports – Reservation cards
- Statistical – On-Duty Executive/Shift/ Guest - Variance(Graphical)
- Daily Report/Periodic(User Defined) Reports: Transactions
- Transaction Types
- Daily Report/Periodic(User Defined) Reports – Close-out
- Daily Report/Periodic(User Defined) Reports – Housekeeping
- Occupancy Rates
- Periodic/Statistical
- Occupancy Revenues
- Periodic/Statistical
- POS Revenues
- Periodic/Statistical
7.SPA
- Manage “Activity/Space” Types
- Add/ edit/ delete/ activate/ de-activate “activity/space” types
- Manage “Activity/Space” Features
- Photos / description / tax
- Manage Space Inventory
- Add / edit / delete / update space
- Manage Global Seasons
- Add / edit / delete / update season dates/ special rates
- Manage “Activity/Space” Rates
- Add / edit / delete / update “activity/space” rates / special rates
- Voucher/Bill Generation
- Manage Guest
8. Manage Bookings/Reservations (Booking Engine)
Room Bookings
- View/ Add/ edit/ delete/ activate/ de-activate Booking types (Individual/Group/Third Party) with standard Check-in/Check-out time (Deviation Permissible for special cases like Group bookings) and with additions (Meals/Extra Beds/Etc.)
- Confirm Bookings with transaction code
- Assign/Edit Rooms (with split bookings) – with Visual Representations and Booking Legend (Color Coded Status) for Booked/Available/Dirty/Clean/Repair (with transaction code)
- View Consolidated Booking Status
- Manage Guest with Profiles and Order History
- Payments Types
- Manage Cancellations & Cancellation Fees
- Manage Packages/Special Rates/Offers
- Manage Group Pricing with Discount/Complementary Add-on/Discounts
- Manage Discounts - Dependent on Account Permissions
- Complementary Add-ons – Dependent on Account Permissions
Spa Bookings
- View/ Add/ edit/ delete/ activate/ de-activate Booking types
View/Manage Consolidate other POS transactions
Manage Payments/Balance Payable
- Cash/Checks/Traveler Checks/Credit Card
