Our Support Philosophy
Hotelogix provides support which is functional, effective, easy to use and available 24/7. Our support operates beyond the barriers of global time zones & languages, and across the boundaries of diverse cultures.
So, how does Hotelogix manage to provide support to properties spread across more than 50 different countries?We provide:
- Direct access to trained Hospitality professionals in real-time who shall respond to your questions/ tasks, and give step by step instructions
- The consulting team ready for help 24/7, 365 days a year
- We are always available on LIVE chat and through email
- Our support consultants who work closely with you have hands-on experience in hotel operations, and are backed with knowledge of best practices and awareness of industrial trends
Hotelogix support is inseparable from what we offer, which is complete peace of mind for our customers. Our support is available just when it's needed, and in the midst of virtually any task to accomplish on the system.
Another important aspect of our support team is that we are extremely keen to listen to the customer voice and engage in regular interactions with them. Hotelogix takes a very aggressive approach towards constructive customer feedback. Every month Hotelogix goes through a release cycle, wherein bugs get addressed, and all worthy enhancements suggested by our clients are considered for addition in our upcoming feature list.
Hotelogix gives high priority to providing quality support, and we are most accessible whenever & wherever you need Us!
What our customers are saying?
"There is a word which shall perfectly sum up the Hotelogix team and support: it is reactive. Every time we have a question, they answer quickly and efficiently. The support provided by Hotelogix is extremely comforting."
Grègoire Aubron: owner, Le Jardin des Douars, Morocco
"Hotelogix support team is not only knowledgeable, but patient in offering a helping hand 24 hours a day when needed."
Mr. Renu Varghese, General Manager from Hotel Clarion
"HOTELOGIX customer service is professional and highly personalized catering to our needs. I recommend HOTELOGIX."
Mr. Grant Horsfield from a Hotel in Shanghai
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