“Small properties need an application as Hotelogix, it is an affordable solution which makes the business easier, less stressful and better manageable.”
Faros Suites, situated in the largest of lonian islands in western Greece, falls within small hotel properties. Its charming fully furnished suites with a spectacular sea view, all equipped with mini bar, boost your energy and let you completely enjoy one of the most beautiful Greek islands. Hotel offers luxurious facilities such as hydro massage pool or body treatment, providing you with complimentary tea, coffee and breakfast.
SCENARIO
Faros Suites was searching for an easy, cost effective property management system, that would handle their front desk, is simple to use , quick to adapt and offers regular reports to get better control on business. They did not want to invest a lot of time on implementation and training. For fear of transitioning to difficult-to-learn and tough-to-master platform, hotel remained on pen & paper system, spending a lot of time on double-checking of every single reservation. It became very hard to handle every day reports and considering the time involved, it became inefficient to manage the operations. As they planned to increase the number of rooms and services in the property, the flexibility of the system was one of the most important features they required. “We needed a system that was flexible enough to adapt and extend to our growing requirements. Being small property we didn’t have the resources to coordinate and get things custom developed on regular basis with the system vendors.”
“All the PMS’s we tried proved to be too difficult to learn and master! Finding Hotelogix one afternoon searching the web, I realized I was onto something. The system has breadth and depth offering many smart features which small property needs,” said Angelo Tselentis, the owner of Faros Suites.
The Management needed a tool that would centralize all important information under one easy to access system that was available anywhere remotely without having to do manual uploads and updates. Without detailed and accurate data, the management did not have complete control on sales, marketing and finance.
CHALLENGE
Comprehensive but yet flexible solution to manage growing operations across all staff levels
System that does not require long transitioning process and is quick to learn
Get complete control over sales, marketing and finance with accurate reports
Cut down operational costs
Have all of the above without a lot of investment and maintenance overheads
Increase Online sales without adding to operational overheads
SOLUTION
Hotelogix provided a centralized web based system on which Faros Suites could manage all their operations like Frontdesk, Housekeeping, Restaurant, Web bookings and management reports for their business analysis.
Hotelogix featured all important reports for better control over the business. Faros Suites is now able to check all the operations such as the sales, marketing and finance department from any point of the world and can plan the strategy accordingly. They claimed this to be the biggest asset.
Web booking engine got rid of booking errors and saved their time for double checking. Front desk employees are now receive all bookings in real time and their work is optimized.
Faros Suits hotel implemented Hotelogix within less than one week’s time. The setup, and test run was done in remotely by the Hotelogix team in collaboration with the Faros Suites staff within 4 days time. Faros suites staff received online training from Hotelogix team which was comprehended quickly and in a short time period the hotel went live on it.
RESULT
Straight after transitioning, the double booking errors disappeared as the system tracks the reservations precisely and integrates online bookings with front desk seamlessly.
They realized the benefits of getting instant and accurate real time reports accessible all the times, wherever they are. Their business became transparent and easily manageable, also they can now predict their business results with better accuracy and plan their hotel strategy accordingly.
Prior to Hotelogix, it was thought the business is steady, but after they started using daily financial reports, the real picture showed a decrease in numbers. The management took corrective measures like getting rid of losses due to mismanaged bookings etc. which helped them pull back their performance to expected levels.
They saw significant savings on Manpower, IT infrastructure, Support and Maintenance and reap the benefits of having a fully integrated application that takes care of their front desk, housekeeping, restaurant and web bookings seamlessly.
“We can’t stressed enough how much we saved on manpower, IT infrastructure, support and maintenance.”
The IT support has been efficiently solving all queries within a days time. Hotelogix support continues to work hand in hand with Faros Suites, in accommodating the requirements of their growing operations.
The IT support has been efficiently solving all queries within a days time. Hotelogix support continues to work hand in hand with Faros Suites, in accommodating the requirements of their growing operations.
“Hotelogix has basically helped us become more than we could have alone! I recommend to all small and mid-size properties to just sign on, try it, use it and see all the benefits alone.”
About Hotelogix:
www.hotelogix.com
The Hotelogix Management
System is an easy-to-adapt and simple-to-use solution that offers
everything a hotel might ever need to run your hospitality business
smoothly. It is a perfect software-as-a-service (SaaS) solution aimed
at businesses that want to reduce overhead costs and use
“anytime, anywhere” access to their advantage.
