Guest experience
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10 Things That Make Good Hotel Service Great!
Italian-American writer and actor Vanna Bonta once said “There is no hospitality like understanding.”
When it comes to guest service in the hospitality industry, this statement holds especially true. The…
gallup
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During the stay: How to create an emotional connect with your guest?
In the earlier blog, I shared tips on how to engage with guests as soon as they arrive. What happens after the guests have arrived? Does your hotel create an…
appatrip
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Does your Hotel have Enough Reviews to get you Views?
Hotel Review sites ( especially TripAdvisor) have redefined the way travelers book their accommodation. Reviews on a hotel are one of the primary factors that travelers today consider before booking their…
hotelogix
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The Importance of TripAdvisor Reviews for an Independent Hotel
As a small independent hotel, reviews are an increasingly important part of the customer journey for my guests ~ nearly all of whom find us online because we have no front…
business travelers
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Make the Right Impression as soon as Your Guest Arrives
When guests arrive, most hotels simply guide them to the front desk for check-in and then escort them to their room. Have you ever thought what can make your hotel…
aditya sanghi
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Interested in Maximizing your Hotel’s Reviews?
In the ever-competitive hotel industry, online reputation and reviews play a major role in influencing travelers. The higher the quality and quantity of the reviews, the higher the chances will…
atg global consumer trend
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How can hotels use technology for better guest experience?
In the previous blog, I shared tips on how hotels can engage with their guests prior to their arrival to provide a great experience and build a long-term relationship. Let’…
gallup
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They came, they saw, they booked: Did your hotel hook them?
In the previous blog, we spoke about how technology helps in attracting and acquiring guests; a unified distribution system helps hotels enhance their visibility and booking engine allows travelers to…
booking engine
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How technology helps hotels attract and acquire more guests
The earlier blogs focused on Google’s first two stages of the travel; dreaming and researching. These are the stages where your travelers have heard about a destination and are…
hotel décor
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9 ways to win over your competitor hotel
With more and more hotels entering into the industry, the competition is getting tougher by the day and hotels are struggling to differentiate themselves. Like I mentioned in my previous…