The onset of television media catapulted sports into the global spotlight – and now, with sports tourism growing in popularity, almost any sporting event can be turned into an occupancy driving…

Revenue management has always been the least understood part of an independent property’s operations – hotel owners do accept that proper revenue management strategies can boost occupancy, but they don’…

Online distribution has become the norm for hospitality in the 21st century – over 80% of travelers plan their travel and book rooms on the internet today. Hotels have been aware…

In today’s modern marketplace, the internet has become the primary source of bookings and hotels have recognized the value of implementing a robust, online distribution strategy. Considering that the…

The value of personalizing emails has long been touted for improving open and click-through rates. Surprisingly, this powerful form of direct communication is still under-utilized in hospitality. Hoteliers have known…

Having managed all his operations using nothing but spreadsheets, Mike Brown – the general manager at the Topsail Shores Inn – was looking to shift the property to an online, cloud-based system.…

Hotel management has always been a grey area for hoteliers. There’s no doubt that ensuring a positive guest experience is every hotel’s priority. However, unlike multi-property chains, independent…

There’s no doubt that the internet has now become the dominant source of bookings. Hotels have long realized that a strong presence in the internet is imperative to remain…

The Biltmore Greensboro, a historic boutique in Greensboro, take pride in their 113 year history. However, the system employed by the hotel was expensive to use and lacked proper integration…

It’s a well-established fact that good hotels will always prioritize the guest experience – everything else is secondary. But when it comes to issues like power management and energy optimization,…