In the hospitality industry, the term hospitality refers to cordial, humble and welcoming to people. As hoteliers, we’d like to consider ourselves as providers of great customer service. Guests feel good when they walk into a hotel and are
What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate
Today’s traveler is tech-savvy, well-researched and has very different expectations from a trip and hotel stay than he would have in the past. Hoteliers need to understand these changing traveler expectations to truly
Hotel industry’s leading performance data gathering and reporting agency, STR, released its US hotel industry report of 2014 with an outstanding year-on-year results across key performance areas. Take a look.
- Occupancy: 3.8% increase to 71.6%
Every hotelier knows what ROI (Return on Investment) can be expected before deciding on any investment. Hoteliers now need to spend a considerable amount of time and money in increasing the levels of customer experience because the ROE