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Every hotelier aims to hit it out of the park when it comes to guest satisfaction. Satisfied customers who spread the word of freshly pressed sheets, immaculate rooms and a streamlined check-in service allow hotels to climb the ranks of notable establishments. But unfortunately the playing field is not level. Large hotel chains
Many hoteliers’ dreams have been to enjoy the benefits of group bookings without all the hindrances associated with them. Don’t get me wrong, group bookings are very beneficial and lucrative to any hotel; even at a discounted tariff they guarantee numerous room nights. The problem starts with having to deal with numerous challenges
30 room hotel, one front office manager, holiday season, juggling room inventory on various distribution channels, group check in, call for reservation for a particular date, remove room inventory from distribution channel on said date, guest waiting for check out ........
Result: chaos and severe burn out!
